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Is this the worst customer service ever?

Discussion in 'Bingo!' started by hobbithumper, Aug 7, 2007.

    Aug 7, 2007
  1. hobbithumper

    hobbithumper Senior Member PABnononaccred

    Occupation:
    IT
    Location:
    uk
    Apologies; this may win the award for "longest first post". If you like, you can skip right to the emails between myself and bingoisus, or you can read on for a little background...

    Hi, I'm Chris, I pressed autofill once too often when signing up to Casinomeister and so am stuck with a silly username, unless someone knows how to change it....

    I signed up to Bingoisus.com, looking for a new site to play bingo. I play occasionally, and I find new sites often pay out more than they take in when they start. This one looked good; simple rules, no playthrough and two bingo rooms. One was moderately busy and had terrible prize money, the other one was mostly empty and occasionally paid out $25 on a "blue light special". Difficult choice, I went for the easy money room. After a while, they stopped the specials and reduced the prize money to 20c per game, with books costing 50c per game. At this point, I decided to cash in. Having read the rules, I sent in proof of id before even asking for a withdrawal. Then the fun began.....

    They changed the rules retrospectively; I cut and pasted the entire page of rules as soon as the emails started to get dodgy. I also haven't received a cheque, although I understand you only have my word for this. Please read through the following correspondence, and answer me this... Who do you believe?

    Good luck!

    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Sunday, June 17, 2007 4:36 PM
    Subject: Fw: Withdrawal Request


    Going to make a withdrawal request, so here's my documents in advance.

    Chris Kenny

    From: customerservice
    To: Chris Kenny
    Sent: Monday, June 18, 2007 6:28 PM
    Subject: Re: Withdrawal Request


    Dear Cris,

    After a review of your playing records it was discovered that only one person was playing at the time of your winnings. This is against our playing rules for obvious reasons. Your withdrawal request has been denied.

    Thank You ,
    Robert Preston Cust . Relations

    Ps. You will still get the 50$ credit for your deposit. Sorry for any inconvenience.


    From: Chris Kenny
    To: customerservice
    Sent: Monday, June 18, 2007 11:36 AM
    Subject: Re: Withdrawal Request


    Please show me where in your published rules this is the case. If it is the case, please send me logs of all the games I have played, indicating clearly how many players were playing at each and every game. If your rules state that only the games where more than one person was playing are deemed valid, then please send me details of each and every game I have played under these circumstances.

    I have saved a copy of your published rules in case you elect to retrospectively amend them to your advantage.

    I look forward to hearing a more conciliatory response to my reasonable request for my winnings.

    Chris.


    From: customerservice
    To: Chris Kenny
    Sent: Wednesday, June 20, 2007 6:08 PM
    Subject: Re: Withdrawal Request


    Mr. Kenny,

    You can verify your transactions records for yourself, by going toReports and then Transactions. It ,s obvious that you were playing solo. You continue to play solo knowing that is againts our rules.We stand by our decision to refuse your withdrawal request.
    We will refund your intial deposit of 50$ if requested.
    Your persistance toplay while not adhering to our player rules requires me to ask you to stop participating in play at our site.

    Again we will honor your 50$ deposit and refund it upon your request.

    Thank You,
    Robert Preston C.R.


    From: Chris Kenny
    To: customerservice
    Sent: Wednesday, June 20, 2007 12:00 PM
    Subject: Re: Withdrawal Request


    Thank you for your email. Not quite what I was expecting, but there you go.

    I am fully aware I am able to view limited transaction details myself, however there isn't a column indicating how many players were in each game. I assure you, before you lowered the prize money to 20c in a 50c per card room, there were more players than now. I often autoscheduled my cards; I was happy that I was winning and was not surprised to see a lack of players when I logged on early in the morning UK time - not uncommon for a new site. So, your assertation that I can check for myself is both correct and pointless - I can see which games I won, but not how many players were there.

    Regarding your point that "It .s obvoius that you were playing solo" (sic). No it isn't. Here is a partial list from 1 June, you can verify this yourself.

    68105 6/1/2007 9:59:47 AM Bingo Wager $0.50 $48.10 1
    68117 6/1/2007 10:05:37 AM Bingo Wager $0.50 $67.60 1
    68130 6/1/2007 10:12:13 AM Bingo Wager $0.50 $67.10 1
    68145 6/1/2007 10:18:54 AM Bingo Win $1.70 $68.30 1
    68146 6/1/2007 10:19:04 AM Bingo Wager $0.50 $66.60 1
    68148 6/1/2007 10:19:48 AM Bingo Wager $4.50 $63.30 1
    68149 6/1/2007 10:23:13 AM Bingo Win $20.00 $83.30


    If I were playing solo, I bought cards and still didn't win - please explain this. Alternatively, please admit that not all of my wins were while "playing solo". Go on, the facts force you to admit it, otherwise, who won the 9:59 game and the 10:05 games? If I were the only player there, why would I have bought $4.50 of tickets? I look forward to you answering these points in turn. If you would like me to go through the logs finding out when I played when there appeared to be more than one player, I will do so, on the understanding you will a) recompense me for my time, and b) pay me the money I won when there were multiple players.

    Regarding your comment that "You continue to play solo knowing that is againts our rules". Not true. All I have are two poorly drafted, badly spelled emails, telling me that it is against your rules. I get poorly drafted, badly spelled emails every day telling me I have won millions of dollars, plasma televisions and several new kitchens. Does this mean they are true, merely because they tell me so? I repeat my request for you to show me where it shows in your rules that "playing solo" is forbidden. Please do not patronise me by merely repeating the statement ad nauseum, show me your rules. You are not allowed to make up rules, you should know that, I must insist you show me clearly where it is against the rules to play "solo". There was nobody else in the 50c room yesterday, I waited for others to join me, but the 20c prize money just didn't tempt anyone else. Please put up a big sign in the 50c room telling everyone not to play unless accompanied by another player - wouldn't want anyone else falling foul of your made up rules now, would we?

    I formally request you provide me with contact details from your license provider - your website clearly shows you are licensed. I would like to pass on details of our correspondence for them to consider. I doubt they would be happy for you to continue to make up rules which suit you, I want to know what they say about this.

    You are working for a new bingo site, which is obviously going to make errors early on. Treating customers like this is an appalling way to conduct business; I strongly recommend you review your policy on treating customers like dirt.

    In summary, I do not accept I have broken any of your rules. If you are able to correct me on this, please accept my sincere apologies. If, however, your next email fails to address these points, I will have to consider my next decision carefully.

    You currently owe me $475.88; I will accept a cheque for this amount sent to my home address.



    From: customerservice
    To: Chris Kenny
    Sent: Wednesday, June 20, 2007 7:44 PM
    Subject: Re: Withdrawal Request


    Mr. Kenny,
    Your personnel attacks are uncalled for .Maybe that.,s just your way,. You did play on the 19th which is against our rules please read them.Just read them. You want us to pay for your time ??????? Wow that.s a new one. Why don,t you pay for our time?????? We don,t lower the prizes in the room it goes by the amount bet in the room . Pretty simple 50 cents bet one person playing.There .can be a double pot but only one person playing . Still against the rules. All request denied..

    We will pay you for any winnings won with more than one player on the site . And we will pay you for winnings on room number 2 .

    Thank You



    From: Chris Kenny
    To: customerservice
    Sent: Wednesday, June 20, 2007 1:07 PM
    Subject: Re: Withdrawal Request


    I have read the rules on many occasions. One simple request - please tell me which rule states that solo play is forbidden. I will keep this email simple.




    From: customerservice
    To: Chris Kenny
    Sent: Wednesday, June 20, 2007 8:57 PM
    Subject: Re: Withdrawal Request



    Mr. Kenny,
    The President of our company agreed to settle with you for 234$ If you accept this offer you release us of any and all obligations-.

    Thank You ,

    From: Chris Kenny
    To: customerservice
    Sent: Wednesday, June 20, 2007 2:21 PM
    Subject: Re: Withdrawal Request


    Second formal request: please send me details of your license provider, and which rule you state forbids solo play. If you do not provide this information, I will take it as a refusal to provide me with this information. I am sure your license provider will be happy to learn you try to prevent customers from passing on information to them.

    I am owed $475.88.

    From: customerservice
    To: Chris Kenny
    Sent: Wednesday, June 20, 2007 9:27 PM
    Subject: Re: Withdrawal Request


    did you get my e mail for a 235$ payment



    From: Chris Kenny
    To: customerservice
    Sent: Wednesday, June 20, 2007 2:44 PM
    Subject: Re: Withdrawal Request


    Your email is shown below. I did not "get" your email for a $235 payment, but did receive your email offering $234.

    Final request for details of your license provider and also which rule you state forbids solo play. I also now wish for contact details for your President; you seem to have contacted him or her rather quickly, so he/she should still be available. I wish to confirm with him/her that this offer came from him/her directly, and was not simply a ruse to try and con a customer out of money won. Again, I think your license provider would not look kindly on such malpractise.

    I am owed $475.88 and will not settle for less. This is not a matter for negotiation; I am playing by your rules, you are not. Once again, not that you will answer, merely ignore, but for the record: which of your rules states I am unable to play solo?


    From: customerservice
    To: Chris Kenny
    Sent: Wednesday, June 20, 2007 9:53 PM
    Subject: Re: Withdrawal Request


    Read rule 3 please Our President is not available but his offer stands at 234$ and the 50$ you deposited in the beginning a check for 284$

    From: Chris Kenny
    To: customerservice
    Sent: Wednesday, June 20, 2007 3:18 PM
    Subject: Re: Withdrawal Request


    Luckily, as per my original email, quite a way down but saved here for your enjoyment:

    "I have saved a copy of your published rules in case you elect to retrospectively amend them to your advantage."

    Correct me if I'm wrong - and I'm not - didn't rule 3 used to end with the following?

    "In order to be fair to our customers and fair to Bigoisus we will no longer make payouts to players who login with more than 2 accounts without prior permission from Bingoisus.

    Whereas it now reads roughly what I thought you'd add in, retrospectively. You have amended the rules to suit yourselves and clearly consider me an idiot.

    You will pay me the full amount owing or I will contact your licence provider without further notice. For clarity, here is the complete list of rules I cut and pasted when this sorry affair started. I do not believe your President has any knowledge of this matter and will not be best pleased about the repercussions.





    A Player may request one (1) withdrawal per seven day period. No withdrawals are permitted within 15 days from initial registration of an account.Player must deposit $20 or more prior to requesting a withdrawal. Players can request a cashout up until Monday 11:59pm est to have their requests processed on Wednesdays.
    Your Deposit plus Bonus made must be wagered two (2) times on Bingo games or ten (10) times on Casino Games if you play before being eligible to request a withdrawal.

    Minimum withdrawal request is US $50. ALL withdrawal requests below US $50 will be rejected. Maximum monthly withdrawal limit on bingo game winnings is US$2500. Maximum monthly withdrawal limit on casino game winnings is US$1000 ($250 per week).

    Winnings derived from any complimentary promotional Bonus Bucks received by the Player are not eligible for withdrawal if the Player's Bingo Account has not previously been funded with a cash deposit within the last 30 days.
    Cancelled cash-out requests (called redemption flowbacks - where player's funds are returned to their accounts) are not regarded as new deposits and will not be eligible for Deposit bonus or Loyalty bonus.Once a payout is requested, Player will forfeit all BBs left in their account up to the value of the remaining cash balance. Example: A Player "x" has $370 cash in account and $250 BBs. Player withdraws $200 cash leaving $170 cash in account. Player's BBs will be reduced to 170.

    In order to ensure that withdrawal amount reaches the right person, all players making their first withdrawal request except for Neteller deposits MUST send us a proof of ID and proof of residential address (phone bill or similar). These details MUST match the details listed in their account profile (name, address, phone number and email address). Use of invalid contact details may result in closure of account and all winnings will be forfeited. The documents shall be scanned and attached to the following e mail: This email is not visible to you. . Withdrawal of deposited funds will be reimbursed via Western Union, Money Gram, Check.

    Management reserves the right to withhold payment of any winnings until the player agrees and provides our Promotions Department an interview related to their winnings for the newsletter and websites and further pending verification of the player's identity in which case we may request identification documents.

    Management reserves the right to deny a withdrawal request if a player has not funded his/her account within and prior to 30 days of any win (this includes any winnings derived from any complimentary and / or promotional bonuses, including Bonus Bucks and cash).

    As per industry standard, withdrawals of $1000 or greater may be subjected to a longer processing period and paid as scheduled by management, with a maximum total monthly withdrawal limit of $2500.00
    We recommend that players visit the rules page on a regular basis. Management reserves the right to edit the site Rules without prior notice.

    In order to be fair to our customers and fair to Bigoisus we will no longer make payouts to players who login with more than 2 accounts without prior permission from Bingoisus.






    From: customerservice
    To: Chris Kenny
    Sent: Wednesday, June 20, 2007 10:58 PM
    Subject: Re: Withdrawal Request


    Go to the withdrawal page and request a withdrawal. Thank You
    just use the money gram and the withdrawal dept. knows you are to be paid by check.



    From: Chris Kenny
    To: customerservice
    Sent: Thursday, June 21, 2007 2:14 AM
    Subject: Re: Withdrawal Request


    Your payout system states the maximum amount I can withdraw is $427.13, but my balance is $475.88. Please sort this out.


    From: customerservice
    To: Chris Kenny
    Sent: Thursday, June 21, 2007 5:52 PM
    Subject: Re: Withdrawal Request


    Mr Kenny You cannot withdraw deposits only winnings

    From: Chris Kenny
    To: customerservice
    Sent: Thursday, June 21, 2007 11:29 AM
    Subject: Re: Withdrawal Request


    Sorry to keep mentioning the same point, but which rule mentions that I can't withdraw my deposit? Here are some of your rules; I have underlined and bolded the important parts. I really had to highlight the part which mentioned "only cash winnings AND deposited funds can be returned". So... $475.88 please. No idea where you got the idea that deposits cannot be withdrawn, your rules are, as ever, perfectly clear.




    You always have access to the CASH funds in your account. You can request a withdrawal at anytime for the cash balance in your account. To request a withdrawal, login, go to the players area and click on "Request A Withdrawal".








    If you wish to close your account, you are not subject to the "Minimum "payout" requirement of $50" rule. You are entitled to all of your cash balance (except for bonus money) when closing your account, however you cannot request a "payout" for bonus funds only cash winnings or deposited funds can be returned.



    From: withdraw
    To: Chris Kenny
    Sent: Thursday, June 21, 2007 6:42 PM
    Subject: Re: Withdrawal Request


    Verify your address we will send the full amount. as per your request 475$ and 88 cents


    From: withdraw
    To: Chris Kenny
    Sent: Thursday, June 21, 2007 8:43 PM
    Subject: Re: Withdrawal Request



    Your check has been sent. to Chris Kenny

    (address removed)


    From: Chris Kenny
    To: withdraw
    Sent: Monday, July 02, 2007 5:23 AM
    Subject: Re: Withdrawal Request


    I have received a blank piece of paper from San Jose, Costa Rica, hope to receive my cheque soon.


    From: withdraw
    To: Chris Kenny
    Sent: Monday, July 02, 2007 4:53 PM
    Subject: Re: Withdrawal Request


    Dear Mr kenny,

    What are you saying a blank piece of paper? We sent a certified check did you get it?





    to: withdraw
    Sent: Monday, July 02, 2007 10:01 AM
    Subject: Re: Withdrawal Request


    I thought my email was clear; I have received a blank piece of paper. Send the cheque. No delays, no excuses.



    From: withdraw
    To: Chris Kenny
    Cc: This email is not visible to you.
    Sent: Monday, July 02, 2007 6:33 PM
    Subject: Re: Withdrawal Request


    Dear Mr Kenny

    We will check with our bank to see where the check is or if it,s been cashed but it will take afew days they have not recieved any confirmation on it as yet.
    Please check in with accounting@bingoisus to see if the check is cashed in a few days



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Wednesday, July 11, 2007 5:30 PM
    Subject: Re: Withdrawal Request


    Dear Chris,
    Your check has not reached the bank as yet. We put a trace on it.They said to wait until it clears or doesn,t clear the New York bank. They should know next week.
    --I never received your other e mail please rese
    nd it thanks.
    Robert Preston
    They accounting will inform me as soon as they hear something


    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Monday, July 23, 2007 4:02 AM
    Subject: Re: Withdrawal Request


    Any more delays?



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, July 23, 2007 6:02 PM
    Subject: Re: Withdrawal Request


    Dear Mr. Kenny
    The check has been cashed ............We will be getting a copy of it this week. I will scan it to you.



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Monday, July 23, 2007 11:40 AM
    Subject: Re: Withdrawal Request


    Excellent. I assume I will then get an apology and a cheque from you?

    Waiting to hear from you.


    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, July 23, 2007 7:07 PM
    Subject: Re: Withdrawal Request


    Did you hear me correctly.The check has been cashed...The money has been paid..Are you saying it,s not you? Wait till i get the copy of the check from the bank



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Monday, July 23, 2007 12:24 PM
    Subject: Re: Withdrawal Request


    You make me laugh... Asking if I heard you on a written email.... Don't forget to get the back of the cheque; in this country, we stamp the back with the sort code and account number of the account into which the cheque has been paid. Do you really think I would want anything more to do with you, or that I have nothing better to do?
    For clarity, the cheque has not been cashed by me.

    I look forward to a personal apology.


    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, July 23, 2007 7:32 PM
    Subject: Re: Withdrawal Request


    So Mr perfect so you can type like a little bitch that makes you something special....I,m thinking about getting our English attorney to pay you a visit for fraud



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Monday, July 23, 2007 12:35 PM
    Subject: Re: Withdrawal Request


    Absolutely fine; in England we call them barristers and they can only be hired by solicitors. Fraud can only be instigated by the Crown Prosecution Service.

    Please desist from replying until you have received the copy of the cheque; your apology will need to be good at this rate...

    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, July 23, 2007 8:03 PM
    Subject: Re: Withdrawal Request


    Listen Mr Perfect we have attorneys in england who work for us and you can call them whatever you want.....If your sig is on the check we will have them do whatever it is in merry old england they have to do ......GET IT JOCKO



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, July 23, 2007 8:17 PM
    Subject: Re: Withdrawal Request


    One other thing do you have spell check Mr Perfect. If so use it .Thank you



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Monday, July 23, 2007 1:30 PM
    Subject: Re: Withdrawal Request


    If you are going to resort to personal insults, please have the decency to add your name to the bottom of your emails. I would also appreciate you stop emailing me until you have something to say regarding the cheque.



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, July 23, 2007 8:39 PM
    Subject: Re: Withdrawal Request


    Dear Mr. Kenny,

    You have insulted me since allmost day one. It is my right not to add my name to the email .When we receive the check i will no longer be dealing with you. Our President wishes to deal with this matter at that time . So so long my good friend.

    Sincerly, Mr."""""""""""



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Monday, July 23, 2007 1:45 PM
    Subject: Re: Withdrawal Request


    "Allmost day one"? Almost right... Please can someone else deal with this now... Preferably the organ grinder...I would appreciate your president dealing with this right now. As before, please stop emailing me until you have something to report regarding the cheque.



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, July 23, 2007 8:51 PM
    Subject: Re: Withdrawal Request


    Ok , I Fowarded your e mails to our Pres . Thank You So very much.



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Monday, July 30, 2007 2:59 AM
    Subject: Re: Withdrawal Request


    Still waiting for a copy of the cheque you were alleged to have sent me... Wonder why it's taking so long? Come on Robert, you can do better than this.



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, July 31, 2007 4:32 PM
    Subject: Re: Withdrawal Request


    just wait your turn there,s people ahead of you thanks



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, July 31, 2007 9:50 AM
    Subject: Re: Withdrawal Request


    There are other people you're telling their cheques have been cashed? At least you could try changing the story a bit, for variety. Anyway, I thought the President was dealing with this? Come on, get this fiasco resolved.


    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, July 31, 2007 4:58 PM
    Subject: Re: Withdrawal Request


    The check has been cashed you are not getting paid we have the check..Do what you need to do ...You scammed us from the beginning you insited on a check you insisted ,and now you are still complaining ITS OVER



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, July 31, 2007 10:03 AM
    Subject: Re: Withdrawal Request


    Then prove it; send me a copy of the alleged cheque. I simply do not believe you have ever attempted to pay me. Please tell me the name of the account into which the alleged cheque has been paid? Or the branch location? Perhaps the name of the bank? Anything at all? Please be assured this is not over until you do the honourable thing.

    Pleased to read that you have the cheque, although I think you had it all along and never sent it. Go ahead, prove me wrong.

    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, July 31, 2007 5:11 PM
    Subject: spell check please


    Do you have spell check please use it like you said to me once remember MR KENNY


    I use English, not american. We spell the word "cheque"; americans spell it "check" because it's easier... We invented the language so please don't preach about spelling. Please, don't try to insult my intelligence.

    I cannot see why you are sending me all the info "this week" - you have told me you have the cheque. More delays? If you really had proof that I was lying to you, you would have sent it immediately. These delay tactics are laughable. Please come up with better excuses.



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, July 31, 2007 5:31 PM
    Subject: Re: Withdrawal Request


    I,m almost getting to like you Almost.......The word in question is honorable not cheque...Come on mr kenny your slipping and your arrogance is amazing....You invented nothing but a new way to scam.....We will send you back your initial deposit just to get rid of you ...I just hope you you you dont request a check again please...thank you



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, July 31, 2007 10:59 AM
    Subject: Re: Withdrawal Request


    Once again; wrong. You must register/login in order to see the link. "Honorable" is the simpler, american version of the word. By the way, it's "you're slipping" not "your slipping". And there's only one "you" in "hope you you you don't request". And it's "I'm", not "I,m". I do not expect you to apologise or thank me for the lesson in how to spell....

    You will send me all the money you allegedly sent before. A cheque is the only way I will do business with an organisation such as yours. This is the way to "get rid of me".

    What happened to the threat of litigation? Another smoke screen? Come on, threaten me again. More empty words, please.

    Why would you offer me money if you thought I had already cashed your cheque? Astonishing. Have you offered kimimac this as well? I understand she was also told by your site that her cheque had been cashed by someone else.... Wow, what are the odds on that? Two people both being told lies by one company. Astonishing.

    If you have no intention of paying your customers, at least have the bottle to say so, rather than hiding behind your computer screen. That is, if you're honourable...



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, July 31, 2007 6:04 PM
    Subject: Re: Withdrawal Request


    Wow ! i,m so impressed.......What we do at this point is our buisiness only..not yours.WE offer the 50$ as a act of kindness.And good will something you wouldn,t understand


    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, July 31, 2007 11:23 AM
    Subject: Re: Withdrawal Request


    You have previously agreed to send me all the money I am owed. In fact, according to you, your President agreed to send me a lot more money than you are now offering. So, either you were lying, or you now outrank your President.

    Goodwill, kindness, absolute rubbish. Stop trying to wriggle out of your obligations. Then again, considering that your CLs haven't been paid, what chance do your ex-customers have? All of them.

    I assume your organisation is trying desperately to minimise losses as a result of less than expected custom. Not a surprise, given your lack of customer service. I fully expected more delaying tactics. Does your licence provider (Government of Costa Rica, I understand) know that you do not intend to fulfill your promises of payment? Shall I collect more names of CLs and ex-customers who can confirm the lies they have been told as well and forward the information to your license provider? I might as well, for the sake of just $50.

    Stop playing games. Stop the lies. You know what you need to do to get rid of me.


    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, July 31, 2007 6:32 PM
    Subject: Re: Withdrawal Request


    Your threats are only falling on deaf ears....I told you before call send emails do whatever we have the proff and that ,s all there is to it ..We can only make you that offer of your original 50$ out of good will and cust loyalty.....I told you we will send all evidence after speaking with our attorney here on Friday ..Thanks Again


    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, July 31, 2007 11:37 AM
    Subject: Re: Withdrawal Request


    Well, I look forward to hearing from you. Nice delaying tactics; I will email you again on Monday on the incredibly unlikely offchance that you fail to contact me with any information at all. If you had one shred of proof you wouldn't be offering money, at least think about what you're writing Robert. Does it make any sense at all? I will assume from your emails that you do intend to pay me, and it's only the fact that you allege the cheque has already been cashed that stops you from sending me all the money I am owed.

    Looking forward to my next portion of bovine fertiliser on Friday....



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, July 31, 2007 9:37 PM
    Subject: Re: Withdrawal Request


    You need a job a paying one..You have too much time on your hands.. Do you play sports?Or is all your time spent harrassing and scaming others? And seeing you brought it up isnt it odd that kimme is from england as well?????? I think anybody who looks into this would ask the same question don,t you ??????????????????????????Anyway take care and again it,s not my idea to pay your deposit back it,s our presidents kindness and customer policies that make him do it ....I told him he was making a mistake .But he,s the boss



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Saturday, August 04, 2007 4:47 AM
    Subject: Re: Withdrawal Request


    Not a surprise, hearing nothing from you. How did the meeting go with your attorney? Maybe you can point him towards this link:
    You must register/login in order to see the link.

    It's regarding the "can-spam act". The bit you need to look at is the following:

    It requires that your email give recipients an opt-out method. You must provide a return email address or another Internet-based response mechanism that allows a recipient to ask you not to send future email messages to that email address, and you must honor the requests. You may create a "menu" of choices to allow a recipient to opt out of certain types of messages, but you must include the option to end any commercial messages from the sender.

    Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your commercial email. When you receive an opt-out request, the law gives you 10 business days to stop sending email to the requestor's email address


    Especially consider the words "Each violation of the above provisions is subject to fines of up to $11,000".


    Now look at the following email your site sent to me...


    Dear valued client



    Please log into your account and find a bonus has been added.
    Also, don't forget for today only, you get a 350% sign up bonus.

    Just make your deposit and we will add the bonus.

    Log in and have fun!









    You must register/login in order to see the link.




    So, no opt-out link then... Never mind.

    You know how to get rid of me, I know how to report you for anti-spam measures. Stop treating me like an idiot and pay up!





    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Monday, August 06, 2007 11:17 PM
    Subject: Re: Withdrawal Request
    Mr Kenny,

    Again and again more threats coming from your mouth..We were getting to like you almost.But when you scam a site or casino even though they lost they do not pay .Most of the time they throw you out by the seat of your pants..... But it,s our policy the customer is allmost allways right we again make you the final offer of you 50$ return of deposit..For we do not want you back on our site.Thank You



    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, August 07, 2007 2:06 AM
    Subject: Re: Withdrawal Request


    But you have already offered to pay me the full amount I'm owed and allegedly sent a cheque - what has changed? What happened to all the "evidence" and the promise of a copy of this magic cheque? Why are you insisting I have scammed you? Why do you percieve me telling authorities about you to be "threats" - surely you have nothing to hide? Why would they be threats?

    Answers to the above questions please, or alternatively you could just repeat the same old tired rubbish.


    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, August 07, 2007 4:53 PM
    Subject: Re: Withdrawal Request


    Dear Mr. Kenny,
    Our lawyer or barrister so you understand said to pay nothing we have the evidence..He has the evidence now..We did pay you in full..Please stop trying to scam us Mr. Kenny....He even advised us not to repay you the deposit you used to scam us with..But our President said he would still do that as with our policy of satisfied customers.
    Thank you


    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, August 07, 2007 10:03 AM
    Subject: Re: Withdrawal Request


    Rubbish. Proof please, not more lies. One email from you with an ounce of proof and this is all over..... Makes you wonder why you've not mentioned anything I've asked for. Like which bank do I use? What account name? Sort code? Anything at all?

    Stop sending more lies & either admit you have no proof, or send it. And is it too much to ask for your president to contact me please? Gives you something else to make up.

    Come on Robert, if you want satisfied customer, give me some proof that I have ever received or cashed a cheque. You obviously have nothing better to do, but I have. Why would I bother trying something like this? Pay up or send proof. I'm waiting.....



    From: This email is not visible to you.
    To: Chris Kenny
    Sent: Tuesday, August 07, 2007 7:57 PM
    Subject: Re: Withdrawal Request


    Dear Mr. Kenny,

    You seem to be an intelligent guy..Let,s say you did cash the check do or would you have used your bank???????I,m just saying we have a check with your name on it and we are out the money.....Would it be right or wise to pay it again??????????????? Ask yourself what you would do..And one other thing how could I prove it wasn,t you we would need a handwriting expert.Will you pay for this ? Our Lawyer says we have the check and that's all we need..But after consulting with our President again he told me to give you back your deposit as part of our continuing customer relations program .


    From: Chris Kenny
    To: This email is not visible to you.
    Sent: Tuesday, August 07, 2007 1:16 PM
    Subject: Re: Withdrawal Request


    Then your lawyer is an idiot and you should not pay him. So, you are unable/unwilling to assist? You have alleged I have committed fraud and are yet unable to follow up your assertations. Please let me have a copy of this cheque; I can then alert my bank that someone out there appears able to cash cheques in my name. I can also alert the appropriate legal authorities to start an investigation, as you appear unwilling to help. Surely this is a simple request? If you say a cheque has been sent and you have it, then provide a scanned copy. Simple. Wonder what purile excuse you will come up with to decline this request?

    Where was this cheque cashed? Such information is stamped on the reverse of cheques. Sometimes, banks will ask the person to sign. I would love to see a copy of my signature. Then again, as the cheque never existed and this, along with this lawyer friend of yours, and the mythical president simply do not exist, I suspect you will simply ignore me and send another boring email which doesn't answer a single question.

    You don't need a handwriting expert, by the way. I have a driving license with my signature on it. I can send it to you as soon as you show me what is on the cheque you say you have. So, once again, but I'm sure not for the last time, just send the cheque and cut the crap.


    Dear Mr. Kenny,

    I past on you sentiments about our lawyer being an idiot....He was not impressed.He also stated he would gladly settle this in a Costa Rican court..He has the check and it,s in his hands now . And stop trying to give me the mumble jumble about the authorities doing an investigation. To be honest about it we have the check and I do not trust too with it or a copy of it ..Our lawyer says not to do it...Maybe you can talk to him by phone..
    Our President will still gladly return your deposit...Which i believe is very fair and kind.



    From: Chris Kenny
    To: This email is not visible to you.

    Please stop your lies.... Let your lawyer speak to me, I'm happy for this to happen.

    Let me give you some advice... Instead of paying your lawyer, simply tell him you sent him a cheque. When he says he never received it, refuse to prove you ever sent it, or that the cheque ever existed. Remember, this is, allegedly, all you need to do and the matter is resolved. Perfect! You never need to pay for anything ever again! Is this really what you reckon your lawyer said? Do you even stop to think about what you write? If this is your case, then you owe me $10,000. I sent you a cheque last month and you cashed it. I don't have to prove a cheque was ever sent, and according to your twisted logic, I don't have to send a thing.

    Please stop using the word "honest" in your emails.

    I assume you meant to say that you "do not trust you with it or a copy of it". I just want you to scan it and send it to me. Or, preferably, your imaginary lawyer can do it. Or the president. Anyone. Except you. Wonder who's going to contact me with more bullplop?

    Scan the cheque. I'm simply asking you to prove what you are saying. Should be easy. Bet it isn't.


    From: This email is not visible to you.
    To: Chris Kenny
    I dont understand your logic ? I, m sorry im just a poor boy from costa rica..This is my second language try to be patient with me ok..But i ask my laywer to call you .He ask if you would let him call collect?


    From: Chris Kenny
    To: This email is not visible to you.

    Scan the cheque. Send it to me. Your imaginary lawyer can email me, you aren't getting my phone number. What's his name? Which law firm does he work for? Just so I call him myself. Or you could just ignore my requests...






    This is as far as it's got. I don't know enough about US cheques to know what info should be on it. Who do you believe? Has there ever been worse customer service? Why did he call me a "Jocko"? There are a few other people out there on other (bingo) forums who have had problems with bingoisus, not surprisingly.

    All comments gratefully received!

    Chris
     
    2 people like this.
  2. Aug 8, 2007
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Take the $50 and move on. You're wasting your time :thumbsup:

    By the way, for the can-spam law to apply to you, you have to be IN the USA :)
     
  4. Aug 8, 2007
  5. annoyed33

    annoyed33 Dormant account

    Occupation:
    Teacher
    Location:
    UK
    I feel very sorry for you. It must be very frustrating. I am not sure you should leave it. It only encourages further hassle for other customers in future. Sounds like a scam to me.

    Make them aware that they are known on this site and maybe ask CM to post a bitch on your behalf.:confused:

    Oh btw, your English is too good. You have to talk to customer support in very plain , to the point , simple language I find, or they get very confused. Most customer support is confused at the best of times.
     
  6. Aug 8, 2007
  7. Kaynos72

    Kaynos72 Dormant account

    Occupation:
    My job sucks
    Location:
    Quebec, Canada
    Fist, i feel sorry for you.

    The funniest thing in all that story, and i read all the post is that the guy keep responding. If i was the scammer i would have started ignoring the complaint from the original poster a hell of a long time ago.... but no he just keep answering back.

    That's sad and funny at the same time...
     
  8. Aug 8, 2007
  9. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Best email ever*:

    Note, it's not from the OP, but the CSR...:lolup:
     
  10. Aug 8, 2007
  11. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Wow
    I feel so sorry for you.
    I would send them a note on this thread and let them reply here.
    Come on Reps from bingoisus what do you have to say now.
    Good Luck to ya Chris
     
  12. Aug 8, 2007
  13. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Wow what an appalling customer service at Bingoisus.com. :eek: By calling player names and by offering partitial payments they make themself look extremely unprofessional. If they are licensed please contact them and possibly pitch-a-bitch @ Casinomeister if he does bingo sites.

    People need to warned about these kind of sites that accept your money but dont pay winners. If you are rallying up a crusade, sign me up. ;)

    And do keep pursuing for your money. I am not sure if its worth your time, but with all this negative publicity I am pretty sure they would up they offer and pay you in full.
     
  14. Aug 8, 2007
  15. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    I dont think they really care about negative publicity,they wouldnt have hired and still have that kind of retard working for them otherwise.
    He would probably fit better in the Geico commercial ( caveman):p
     
  16. Aug 8, 2007
  17. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    im so sorry for everything your going through but my opinion is dont stop fighting for your money. they are obviously liars and cheats.

    that is one bingo i would never join...

    i to agree to pitch a bitch....

    dont give up the fight....

    good luck

    pevangel
     
  18. Aug 8, 2007
  19. pevangel

    pevangel Meister Member

    Occupation:
    inside sales
    Location:
    FLORIDA USA
    o yeah one more thing i bet the one who keeps emailing you is the president of this bingo site....

    pevangel
     
  20. Aug 10, 2007
  21. whatwedontknow

    whatwedontknow Dormant account

    Occupation:
    pftttt....my job is never ending
    Location:
    New York
    You have done an excellent job in keeping all the correspondence showing their ignorance.

    Don't let up, and best of luck to you.
     
  22. Aug 10, 2007
  23. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I wish you luck but it doesn't sound like they're going to pay, no matter how relentless you are.

    I did enjoy how you maintained a highly professional tone throughout the entire chain of emails. It's unfortunate that you weren't dealing with professionals at the other end.

    I think this is why the Casinomeister recommends avoiding playing at places "licensed" in Costa Rica. I took the liberty of researching the various criteria needed to become licensed in Costa Rica:

    1. You have to be alive
    I wish you the best of luck, but all casinos, sportsbooks, bingo sites and software providers based in Costa Rica are lying, greedy, scummy dirtbags - as I'm sure you have figured out by now.
     
  24. Sep 4, 2007
  25. kimss

    kimss Senior Member

    Occupation:
    Software developer
    Location:
    Norway
    Oh man, the dirty bastards out there! You will never get those money, and they are obviously trying to offer you the deposit back, which means you aknowledge you cheated and they are fair and extremely nice with you.... Assholes! They don't pay, they delay... Man, it's one sorry story after another!

    It was however - really funny reading, I sat here laughing all the time. I was also astonished by the fact that this moron kept answering back. This really prooves to me you don't need to be smart to aquire a license...

    What if this is the smuck running the site?
     
  26. Sep 4, 2007
  27. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    i so agree!! what a nimrod!!!
     
    1 person likes this.
  28. Sep 5, 2007
  29. catrina m

    catrina m Senior Member PABaccred

    Occupation:
    service
    Location:
    US of A
    I just went to their site and clicked the live chat button to ask them if they wanted to respond to this thread.

    Live Chat was off. So I left a message.

    It doesn't surprise me that your live chat is off after reading the thread about this site on casinomeister forums. You should read it and respond if your an honest site.

    http://www.casinomeister.com/forums/bingo/19199-worst-customer-service-ever.html
     
    1 person likes this.
  30. Sep 5, 2007
  31. dynamitewoman

    dynamitewoman Dormant account

    Occupation:
    retired
    Location:
    roswell,n.m
    Bingoisus

    This is their motto and claim to fame.."the way bingo should be".
    Maybe....... in Costa Rica where the rules for licensing are as loose and flexible as a 2 bit flesh peddler. I would advise you to follow up and send all pertinent information to any authorities and licensing agencies that have even the least interest in their antics. Although this may accomplish nothing more than a bit of closure and affirm your intentions as an acuality, it is a justified and honorable act that may serve as an alert to other players and gaming councils.
    Apparently, Mr. Preston alternates from being an expert on grammar and spelling to a "poor Costa Rican boy" with deficient english skills. This is a chameleon site that appropriates useful devices and trickery to steal from anyone naive or trusting enough to believe the "spam hype" and wander in there like the fly to the spiders web.
    If this is all conjecture and groundless allegations, Mr.Preston should justify his intentions and honor this forum and Mr. Kenny with some documentation and evidence that his representations and words are credible..not INCREDIBLE!
     
  32. Sep 5, 2007
  33. Matthew23

    Matthew23 Dormant account

    Occupation:
    n/a
    Location:
    Belfast, Northern Ireland
    I feel bad for having so much fun reading those emails! I'm sorry you'll probably never see your money, but I think you should keep fighting anyway!!!!

    This is the funniest thing I've ever read on casinomeister. :p
     
  34. Sep 14, 2007
  35. XSX

    XSX Dormant account

    Occupation:
    IT technician
    Location:
    London
    Nice one, hobbithumper!

    What a fun for $50 =)

    Looks like Bingoisus.com is a home-based scam company, too unprofessional...

    P.S. Sorry for my bad English =)
     
  36. Oct 12, 2007
  37. jolub

    jolub Experienced Member

    Occupation:
    retired
    Location:
    Michigan, USA
    When sites rip me off they usually don't answer my emails, "old" G2G, PokerEon, USDbet, and Lucky Hog. There is one exception Pit Bull. The Operations Manager, Jordan Nixon, said she would help me by keeping my winnings and she did. That's kept my winnings. She did give me some hog wash but nothing like you got. I can't understand why they were willing to give you your deposit back but then again that's what Pit Bull did for / to me. They may be located in Costa Rica but they maybe licensed in another country. Pit Bull is located in Panama but is licensed in the U.K. I filed a complaint againist them in the U.K. I also pitched a bitch here.

    As a poor side note, I enjoyed reading your post and wish I had your writing skills. I think you did a good job replying and your logic was great.
     
  38. Oct 12, 2007
  39. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    I took the liberty of emailing bingoisus.com with the following message followed by a paste-up of your entire email exchange with them. Made me feel good too! :

    Dear cheap, chiseling liars and fat-mouths:

    The following exchange has been published on one of the most prestigious and widely subscribed to gaming forums on the web. From there it is being pasted to every other known gaming forum in the known universe. But GEE, give yourselves a big PAT ON THE BACK, you welshing scumbags, for saving a whopping $475.88 AND for getting TONS of FREE PUBLICITY! It is estimated that the following exchange could be viewed by as many as 28 million, active, online and land based gamblers!!! CONGRATULATIONS DICKHEADS! You have aided us in saving potentially THOUSANDS of unwary online gamers from being BILKED by YOU!

    The following is an actual exchange of email between bingoisus.com, a particularly vile band of organized web scammers, and Chris K, an unsuspecting bingo fan who just wanted to try his luck:
     
    2 people like this.

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