Announcement Just in - 2016 PAB Stats

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
For those of you that are so inclined we have our 2016 PAB Summary and Stats ready to go!

Bryan will be posting links etc shortly but here's a thumbnail sketch for you:
  • Total PABs (including duplicates and carry-overs) : 255
  • Percentage of cases that were actionable and completed which were resolved in the player's favour: 35%
  • Total monies reclaimed for players : $250,000 / €225,000

By month:
  • Jan 2016 - total: 12 - Bonus related (%): 83
  • Feb 2016 - total: 14 - Bonus related (%): 43
  • Mar 2016 - total: 15 - Bonus related (%): 53
  • Apr 2016 - total: 15 - Bonus related (%): 53
  • May 2016 - total: 15 - Bonus related (%): 33
  • Jun 2016 - total: 13 - Bonus related (%): 46
  • Jul 2016 - total: 17 - Bonus related (%): 59
  • Aug 2016 - total: 19 - Bonus related (%): 42
  • Sep 2016 - total: 28 - Bonus related (%): 36
  • Oct 2016 - total: 17 - Bonus related (%): 41
  • Nov 2016 - total: 32 - Bonus related (%): 47
  • Dec 2016 - total: 20 - Bonus related (%): 40

Full 2016 Summary pages will be posted shortly.

And that's me off to London. Have a good one Meister peeps! :D
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
wow. I never thought there are so many of these and look at how much money these guys recouped for us! :eek:

Well done guys and you should be proud of yourselves for the work you do for us. I know I am.

:notworthy:notworthy:notworthy
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
wow. I never thought there are so many of these ...

Actually I did a calculation recently of how many online gaming complaints per year received by 3rd party sites like us. Would you believe it's somewhere around 10,000? Shocked me!
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
That is so amazing.

The money you got for players are amazing and also the number of PAB you dealt with is really surprising . 255 case you had to look at while you were running this site for one year. Impressed.

It must be really hard working.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... 255 case you had to look at while you were running this site for one year.

:D Bryan deserves the credit for running the site and all other such business. I'm just the PAB guy.
 

mclee321

Meister Member
PABaccred
Joined
Jun 13, 2006
Location
Dublin
A quarter of a million returned to players, wow.

Really well done Max, stunning.

Appreciate all the staff here, thanks guys.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton

A very important PAB guy :)

Indeed and a hell of a lot of behind the scenes work which goes unnoticed by us forum regulars.

Glad I've never had to call upon Max's services and hope I never will but know I'll be in safe hands if that dreaded moment ever arrives :eek:
 

shewoff

Senior Member
webby
mm1
Joined
May 13, 2015
Location
northeast
Max,Max He's our man!He will solve your problem when no one else can. :notworthy:notworthy

The US is not doing well and what a pity that is,It is just too bad that all of the in-justice has to be center here? Oh well Great Job,CM :cheers: Peace Out! Out Of The Mist! shewoff
 

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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Thanks all.
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