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ATTN: Casino Rep Just closed my account with Golden Riviera casino...

Discussion in 'Online Casinos' started by LondonDJ, Nov 6, 2011.

    Nov 6, 2011
  1. LondonDJ

    LondonDJ Experienced Member

    Occupation:
    Trainer
    Location:
    London
    As they now no longer flush withdrawals on the weekend. That's a deal-breaker for me, and they had no flexibility about it despite the fact that I've been with them (and Aspinalls before - same group) for several years and they've had ALL my microgaming deposits in that time.

    Fair enough. I can imagine that not having someone flush withdrawals on a weekend means:

    a) Not having to pay the person who does the flushing.
    b) More reversed withdrawals = more income.

    Rather than just griping about it, I resolved to close my account and vote with my feet. Pretty much the only power I have as an online player.

    So, on to pastures new...

    If anyone could recommend an MG casino which DEFINITELY flushes on request, and which treats you right, please let me know. In the meantime, 3Dice, and Jackpot Party will be seeing all my deposits. It seems tougher to win there for me, but I'd rather play somewhere where I know I will get my withdrawal with no hassles.

    Peace.
     
  2. Nov 6, 2011
  3. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    well....32Red...They just flush and pay. No BS what so ever.
     
  4. Nov 7, 2011
  5. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    32Red and their other Casinos (Dash, Golden Lounge and Nedplay) flush instantly, any time of the day or week. The pending period can also be reduced to about 4 Hours (If I'm not mistaken) after which the WD flushes immediately.

    Nate
     
  6. Nov 7, 2011
  7. LondonDJ

    LondonDJ Experienced Member

    Occupation:
    Trainer
    Location:
    London
    Thanks v much guys. I have already received a "come back" email from VPL and responded by asking them to change their rules. I doubt they will, but it will be interesting to see what the outcome is.

    Thanks for your help - much appreciated.:thumbsup:
     
  8. Nov 7, 2011
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    32Red has always flushed for me upon request.

    I've requested, and today received, my pending period be reduced to 1 hour, so I won't need to ask CS anymore.

    CSRs at 32Red have always been able to flush for me, so no additional staff would be required if Golden Riviera applied the same method.
     
  10. Nov 10, 2011
  11. LondonDJ

    LondonDJ Experienced Member

    Occupation:
    Trainer
    Location:
    London
    and their response...

    soooo, they came back and the VIP manager said:

    Thank you for your email.

    We have misinformed you and I am terribly sorry about that.
    I have spoke with management and they have made it expressly clear that we are able to flush cashins over the weekend however, the cashin will only be processed for withdrawal on weekdays as are finance team are only available during the week.

    Although this has been a terrible disappointment to you and embarrassment to me and XXXXX, I am pleased that we are now able to rectify this misunderstanding on our side and retrain all the staff that are unaware of this.

    Please accept my sincere apologies and rest assured that the correct measures will be put in place for this to never happen again and that should you request a cashin to be flushed at any time, we will gladly do so.

    Kindly allow me to reopen your Aspinalls account and credit the $50 to you.
    I will also gladly credit an additional $50 in your new Sun Vegas Account if you chose to open one.


    A nice email, no doubt, and a solid apology.

    Still played back my withdrawal that I wanted to flush on the weekend. I'll have a think about what to do now. I do prefer to stick with a place where I already have a rep and they know me but this whole episode has been frustrating. Comments appreciated.:thumbsup:
     
  12. Nov 11, 2011
  13. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I personally would accept the apology and the free chips. I play a few places that don't pay on weekends, so I'm more likely to choose somewhere that does on weekends.

    But if they will flush, and I know that Monday payment will be processed, I would consider that acceptable. Still leaves playing Sunday evening until Thursday as good times to play.

    Your call of course, but if you have a good relationship with the Casino, have mostly been satisfied in the past, I'd look past one mistake at the bigger picture.
     
    2 people like this.
  14. Nov 11, 2011
  15. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Nice gesture for sure but to bad you played it all back :( before you got it resolved, also i like to add Alljackpots casino flush on request and also payout on weekends never had to wait more then 15 hours after i flush there :)
     
    1 person likes this.
  16. Nov 11, 2011
  17. LondonDJ

    LondonDJ Experienced Member

    Occupation:
    Trainer
    Location:
    London
    Thanks Jasminebed and The Viking.

    I've just sent them another email and it will be interesting to see the response...
     
  18. Nov 13, 2011
  19. sandykauf

    sandykauf Banned User - violation of posting rules 1.1, 1.6,

    Occupation:
    store owner
    Location:
    fort washington
    It's nice to hear about all these casinos that flush on request or automatically. That is the way it should be and reflects professional management. I don't think there is one single casino other than 3 dice which behaves this way for the u.s. market. It just shows you the total difference in the quality and philosophy of the business your dealing with.

    When people say they love clubworld, I guess it's all relative because they don't flush or pay on weekends. If I could play anywhere, I would only play at some of the places mentioned in this thread.
     

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