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juegaocho casino player problem.

Discussion in 'Casino Complaints - Bonus Issues' started by homerbert, Mar 1, 2013.

    Mar 1, 2013
  1. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Hey guys, one of my friend in skype take their 5$ no deposit offer, casino juegaocho.com , he clear no deposit, max. cashout 50$. They request verification deposit of 20$, he deposit and request withdrawal. Withdrawal was requested on february 18, his documents approved, everything nice. But still he have not received, live chat every day told you got money tommorow, sorry. Also they will cashout only 50$, and left 20$ as ' guarantee that he will play on casino'. someone here something about this casino? Did CM accept PAB for this casino?
    Thanks.
     
  2. Mar 1, 2013
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    hm, player give me this link and they had netent slots?
    juegaocho.com/vip-games/videoslots
    rly? Bad netent casino can be in this world? Or just stolen slots?
     
    Last edited by a moderator: Mar 1, 2013
  4. Mar 1, 2013
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    You need to ask your friends to post.

    Third hand information isn't really helpful in my experience.
     
    1 person likes this.
  6. Mar 1, 2013
  7. NFluser

    NFluser Dormant account PABnonaccred

    Occupation:
    working on my work
    Location:
    Russia
    hi! my friend previously described my problem.I registered in at the casino and get a no deposit bonus 5 usd, began to play and won the 130 usd, by the rules of the casino maximum output 50 usd. I deposit 20 usd, and sent all the necessary documents for verification. received a message that everything is in order and the money will be on monday. But in Monday or Tuesday or Wednesday of money or not. a support all the time telling me that contact with me tomorrow and say so every time I speak to him. Under the rules of the casino maximum wait O 7 days. I put the money on the conclusion and made ​​a deposit on February 18
     
  8. Mar 1, 2013
  9. maosk21

    maosk21 Dormant account

    Occupation:
    programmer
    Location:
    sweden
    Hey!

    I really hope they are a serious site.


    I played jack and the beanstalk with my own money, and won around 3000 Euro.



    I have requested a withdrawal of 3200 Euro, and we will see what happens. I've sent in ducuments 2 days ago, and havn't got an answer yet.

    When im asking in Livechat about my withdrawal they're just saying "its processing".

    If i get the money, i would recommend the site. Tough, they speak very bad english in the live chat. And sometimes it's really hard to understand what theyre saying.


    Update will come. . .
     
  10. Mar 1, 2013
  11. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    looks like you have a problem...
    Why if there so lot a nice casinos from netent, you decide deposit to this bastards? why not redbet?
     
  12. Mar 1, 2013
  13. maosk21

    maosk21 Dormant account

    Occupation:
    programmer
    Location:
    sweden
    good question . . . .


    Well well, we will see what happens.

    if i dont get it, i hope they will get blacklisted.
     
  14. Mar 1, 2013
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That has rogue written all over it.

    However, at present your friend stands to be $30 UP if he keeps his head down and just goes along with the BS till he gets the money.

    Have him tell the casino he will play on the remaining $20 once he gets the $50, and is prepared to become a loyal depositing player if things go to plan. Have him ask pertinent questions about benefits for regular deposits, how often documents might be requested and what, future payment timescales for payment, etc.

    If he gets paid, the choice is whether to try win more on the $20, or attempt to withdraw it too as a means to ensure he can be confident that the casino is genuine.

    At present, it looks like a case of "run!", as no reputable casino would misappropriate a verification deposit like this, the norm being to return it along with the allowable max cashout to show the player that the casino is legit, and worth considering as a regular venue.

    There is the distinct possibilty that it is all BS, and that the casino is going to stall paying out the $50 in the hope that they can get your friend to play it all back, along with the $20 verification deposit.
     
  16. Mar 1, 2013
  17. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I guess with a casino named Juegaocho it wouldnt surprise me. I think they just hit the keys on the keyboard randomly and said thats the name. Gkfhgjd thats what im naming my casino using that method.
     
    1 person likes this.
  18. Mar 1, 2013
  19. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Few minutes ago player from Sweden PM me, and he has problem too, they told play more. Is this any way to kill this fucking bastards? They use netent games but i am sure its stolen games...
     
  20. Mar 1, 2013
  21. Bozzon

    Bozzon Newbie member

    Location:
    Sweden
    Hi :)

    Hi there long time reader here at casinomeister, I never ever had any problem with a casino before under all my slots years online

    But this may be the first time, Its not about free money, its about deposit money. ( did trust them because they had Netent slots )

    I have send them an e-mail, but there support takes days to answer? kinda hard to know what to do, I guess I will wait
     
  22. Mar 2, 2013
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I'm surprised after being a member so long you didn't post here first to get some feedback.

    With all the great netents on the accredited list, why take a chance with some other place nobody has heard of? Was it the bonus? Dodgy operators use succulent boni to suck players in and rip them off.
     
  24. Mar 2, 2013
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Not so. At least the casino's name can be pronounced. I couldnt pronounce yours though I tried hard to do so lol.
     
  26. Mar 2, 2013
  27. Bozzon

    Bozzon Newbie member

    Location:
    Sweden
    I did ask for advice since he was the starter of this thread thats all..I know some misunderstandings can happens both from players and casinos.

    Did send them one last e-mail to explain everything ( the e-mail I got had some error both in text and other ) my balance is not voided or locked.
     
  28. Mar 2, 2013
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Oh come on Nifty. Both you and I are thick-skinned and post without pondering. Bozzon may have been here since 2005 but he could well be the bashful type and refrain from posting much lest it leads to confrontation. That said, its not worth taking a chance with an unknown that in general netent casinos have carved themselves a good reputation.
     
  30. Mar 2, 2013
  31. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    I just looked at their T&C's and nowhere does it state that they do not accept players from the US. In the beginning of this thread the OP asked if maybe it was stolen games (from NetEnt) and this would seem to support that theory.

    It says, concerning jurisdiction of the player, "Operator is not responsible should illegal playing take place. Legality is always checked upon request of withdrawal." Would NetEnt allow one of their casinos to operate this way?
     
    2 people like this.
  32. Mar 2, 2013
  33. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Two days ago i shoot email to netent with link to this casino juarahjhfjdsahfjas stole their games, no any responce from them. Really, i am sure they do not care.
     
  34. Mar 2, 2013
  35. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    A long time ago, I signed up with my first NetEnt casino. Bingo somethingorother, they were not accredited here, but did have a presence. They folded with a graceful exit as far as I now, and I lamented their passage. There were some dodgy NetEnts back then. There are some not dodgy now.

    I think juegooho means 8 play? But is does seem to mean english speaking markets is maybe their not first market.

    I cant' see that holding a confirmation deposit hostage is anything but rogue though.
     
  36. Mar 2, 2013
  37. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    It's in Spanish and it means "Play eight". Don't ask me why 8 and not 7 or 9.
     
  38. Mar 2, 2013
  39. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Maybe it means 'play' now, wait 'eight' months for your withdrawal!
     
    1 person likes this.

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