Hi everyone!
This is posted on behalf on my mum
I played at Juega Ocho for the last 2days. Started with a 5euro bonus. I won 600euros and then deposited 25euros and received a match bonus. I carried on playing and finally last night withdrew 401euros. Now I spoke to customer support and asked if I have an issue with my withdrawal and was told no i had met all requirements. I have since received an email stating that There was a 50euro max payout on the 5 bonus thats all they will pay. Or they can put it back into my account but whatever I win they will take 551 from because My balance was 600euro at the time of my deposit. I dont think this is right. Please can someone help!
Thanks
Louise and carole
This is posted on behalf on my mum
I played at Juega Ocho for the last 2days. Started with a 5euro bonus. I won 600euros and then deposited 25euros and received a match bonus. I carried on playing and finally last night withdrew 401euros. Now I spoke to customer support and asked if I have an issue with my withdrawal and was told no i had met all requirements. I have since received an email stating that There was a 50euro max payout on the 5 bonus thats all they will pay. Or they can put it back into my account but whatever I win they will take 551 from because My balance was 600euro at the time of my deposit. I dont think this is right. Please can someone help!
Thanks
Louise and carole