Joyland Casino: Problem withdrawal request

[JohnGalt]

I'm pissed that we still have no explanation at all from the casino or anyone. I still don't know what relationship this casino has with the others in the group, let alone what happened and why they altered transaction logs. In my opinion this is just about the worst thing any casino has ever done because it has never offered any explanation of what happened, what its motivations were, etc. No attempt was ever made to enter into a dialogue. Apparently they care about their players so little that they won't even speak to some of them AT ALL. Even total scumbag rogue casinos sometimes reply to email.

 

[scrollock]

i vowed to myself not to post on this thread after my last post, but it looks like there is more financial irregularities going on a crown solutions which are possibly connected with them "cooking" the books for their deal with empire.

too long to explain, but it can be found in the other forum

https://www.casinomeister.com/forums/search

 

[The Gunslinger]

I think Joyland should, in good faith, send out T-Shirts that say

I played at Joyland Casino for the Favorable Comp Rate
and all I got was this stupid T-Shirt​

The Gunslinger

 

[caruso]

Did the $20,000 royal flush fella ever get his money?

 

[ElDuderino]

Did the $20,000 royal flush fella ever get his money?

I sent them a quite cordial e-mail, and was pleasantly surprised to get a response saying they'd look into my situation. My voicemail is really backed up, but I think they may have called (repeatedly). I will report back when I hear from them via e-mail or phone.

I don't think they realize the effect that the people they stiffed could have on their future business. Heck, maybe they do, I certainly do so. I don't want to alert Empire Online to their actions; I just want my money. Will keep you guys updated.

 

[Jay]

I sent them another email two days ago, and once again got a cordial "we're sorry for the inconvenience, and we'll get back to you within 24 hours" sort of thing.

Still waiting, of course.

Don't know if the Duderino is having more luck.

 

[ElDuderino]

*bump*

Wanted to see what course of action all the people who got screwed by Nojoyland are pursuing.

 

[caruso]

You should organise yourselves and contact the relevant parties concerning the float on the LSE. Playtech will pay 100K before they'll allow that to be scuppered.

 

[Casinomeister]

After my brief hiatus, I'm getting back on this today.

 

[Casinomeister]

No reply of any kind from Joyland, and no reply from Playtech's fake complaint resolution system (other than a week ago saying that they'd referred the problem once again (with apologies) to Joyland's management, and Joyland would be responding within 24 hours.. Great system.. When you have a problem with casino management, they just forward the issue back to the crooks to "resolve", and then ignore the whole thing)....

In Vegas, I was assured by Playetech that all issues will be resolved. I'm just beginning to unpack, so give me a day or so to get both feet planted down....[/QUOTE]

With all due respect, I don't understand why in most cases, the "evil casinos" list includes the siblings of casinos that rip people off, but here, where a huge number of people have been ripped off, the group gets a free ride -- according to Joyland's own website, they're owned by the same folks as Carnival and ClubDice and USA. And Playtech's resolution system is obviously a sham... they're up to three rogue licensees and counting...

The write up wasn't published as I left. It should be up within a day or two.

 

[pokeraddict]

You should organise yourselves and contact the relevant parties concerning the float on the LSE. Playtech will pay 100K before they'll allow that to be scuppered.

You are damn right. I was discussing this possibility in Las Vegas with someone owed money and surprise surprise Playtech announces going public soon after. This would make that very difficult to get a good price and backers.

Empire needs to know what is going on here before they step in something they cant ever clean their hands of.

 

[Josyck]

Finally...

I have resolved this dispute with Joyland Casino to my satisfaction and I am happy to continue playing on Joyland Casino.


Thank you very much Casinomeister and users

 

[Casinomeister]

Finally...

I have resolved this dispute with Joyland Casino to my satisfaction and I am happy to continue playing on Joyland Casino.


Thank you very much Casinomeister and users

You're welcome. One question though, are you really happy?

Actually, you don't need to answer this. I wouldn't want you to forfeit anything. Cheers!

 

[caruso]

I am happy to continue playing on Joyland Casino.

ROTFLMAO!

Just to set the record straight here: clearly, as part of Josyck's payment agreement he was required by the casino to make this statement. If I had to put money on it, I'd say there's a reasonable possibility he might not be playing at Joyland again in the near future.

 

[ElDuderino]

You're welcome. One question though, are you really happy?

Actually, you don't need to answer this. I wouldn't want you to forfeit anything. Cheers!

Haha, Joyland has some people by the balls, unless Josyck was being tongue in cheek. I have no doubt the people who (fair and square) did well at this casino and haven't received a 'settlement' still have a lot more fight in them than Joyland might guess.

Personally, I won't be taking an unfair settlement and let Joyland dictate my language/thought process with b.s. statements like "I am happy and will continue playing at Joyland blah blah blah." I'm not trying to demean those who have settled... I am disappointed that people have posted the "I'm happy" statement to appease such a crooked company.

Dude

P.S. Can't wait for Bryan's piece on the whole Crown family and how this fiasco will affect the Playtech IPO/Empire Online buyout situation...

 

[Jay]

I heard back from Joyland finally.

Because my play included not only high-stakes blackjack and video poker, but also high-stakes roulette (even though I was spending five minutes at a time making cool patterns on the roulette board and at points winning and losing many hundreds of dollars per spin, and not playing "red and black" or whatever), I get zippo. My response to their short statement received no reply, so they've obviously made the determination not to pay me, period.

I found it interesting that their reply made reference to "the forum", as if obviously all my questions about the stolen money should have been answered here (or a different forum?), and why on earth would I expect a personal reply in under six weeks?

As far as I'm concerned, even if I was betting the same amount on red and black and sitting there spinning the damned wheel, that's valid casino play. They certainly wouldn't be refunding my money if their comp points had been set lower -- they would've made me a VIP and sent gifts to my house. Therefore keeping ANYONE'S money is dishonest here. If I was playing on a signup bonus, fine, there are often rules about restricted games. But I wasn't. I was playing my own money.

And I've never seen a single word justifying, or even admitting, the crude and obvious doctoring of transaction logs (which I wouldn't be surprised had to be done on Playtech's end). As if I'd forget cashing out a sizeable win, especially when I have email confirmations with transaction numbers.

Forget "advantage play" and "software errors" and all that. Playtech has a casino that altered transaction records. Their response, twice, to my complaints was "we've forwarded your information to Joyland management and you'll hear back from them." It's disgusting.

I really don't expect to see any money from them now, nor do I think that Playtech, with its ever-growing stable of rogue casinos and blind acceptance of a casino group that cancels withdrawals and alters withdrawal records for its users, will do a thing about it. I'd love to be proved wrong.

 

[sdaddy]

In Vegas, I was assured by Playetech that all issues will be resolved. I'm just beginning to unpack, so give me a day or so to get both feet planted down....

Good to hear. Will this even include the unpaid players at African Palace/Indio?

 

[Bruce Hamilton]

Will this even include the unpaid players at African Palace/Indio?

I doubt even Bryan can squeeze water from a rock.

 

[sdaddy]

I doubt even Bryan can squeeze water from a rock.

That's likely true. Okay, I probably read more into that Bryan's statement, which probably just referred to this case. Neverthess, if Playtech truly wants to make things right, then they ought to address the issues with African Palace as well. Sorry to take this off-topic.

 

[caruso]

Will this even include the unpaid players at African Palace/Indio?

Anyone owed anything by Playtech should get onto the Powers That Be in the proposed float on the London stock exchange.

I reckon this is a God-sent opportunity to clear all outstanding player debts at Playtech.

 

[Casinomeister]

Good to hear. Will this even include the unpaid players at African Palace/Indio?

It pretty much means that if anyone is owed any money legitimately, they will be paid. I haven't had the time to do many individual follow ups at the moment; I suspect that there is activity in the background that is taking care of each player issue.

 

[jon593]

It pretty much means that if anyone is owed any money legitimately, they will be paid. I haven't had the time to do many individual follow ups at the moment; I suspect that there is activity in the background that is taking care of each player issue.

does this mean comp $ will be payed to players who have already accepted a settlement of winnings-comps?

 

[Bruce Hamilton]

does this mean comp $ will be payed to players who have already accepted a settlement of winnings-comps?

If someone filed a lawsuit against you and you made a settlement offer that was accepted, would you want them refiling if you hit megabucks? Poor analogy I know, but the end result is the same.

 

[jon593]

If someone filed a lawsuit against you and you made a settlement offer that was accepted, would you want them refiling if you hit megabucks? Poor analogy I know, but the end result is the same.

i know but i just figured i would get that clarified

 

[caruso]

does this mean comp $ will be payed to players who have already accepted a settlement of winnings-comps?

I would stake a lot of money on that being a "no".

In the first place, an accepted settlement is just that: accepted.

In the second, they seem to have made their stance on that comps issue crystal clear anyway.

Shooting for those 4% comps was just...nuts. Sorry, can't put it any other way. Like playing Russian Roulette with all six cylinders loaded.