Jenningsbet.com Wont Resolve Player Issues

[AussieDave]

Hi Max (all),

Wanted to respond to post:
https://www.casinomeister.com/forums/threads/jenningsbet-will-not-discuss-player-issues.37067/

But can't, don't have posting privileges. Please move this if applicable.

Don't know what section of Jenningsbet.com the PAB was regarding. However the casino operates MGS and is eCOGRA accredited.

Given light of Grand Prive stiffing MGS/eCOGRA by doing a fly by nighter to BetOnSoft, the dialog between Max and Jenningsbet.com Management (which ultimately stiffs another online players), I would think that eCOGRA need to be made aware of their approach and non handling of this player issue.

It shouldn't matter what relationship this issue pertains to. If this is the caliber of Management at the helm of Jenningsbet.com they shouldn't be eCOGRA accredited, much less running a MGS casino.


Cheers



Dave

 

[maxd]

Excellent point Dave and thank you for it.

[strike]I'll alert the PABer and get them to have a look at the eCOGRA complaint option.

As to them flipping us the bird I don't think that'll impact the eCOGRA certification much. The party line with them will likely just be amended from "take your grumble to the LGA" to "take your grumble to eCOGRA" which, admittedly, would be a big step in the right direction.[/strike]

Later: amended per Jetset's post (following). Should add that it's not entirely accurate to say that Jenningsbet "won't resolve player issues." We don't actually know that and shouldn't claim it, perhaps they are resolving issues all the time, who knows? All we know for sure is that they won't discuss player issues with 3rd parties.

 

[jetset]

Managed to get hold of eCOGRA CEO Andrew Beveridge this morning to check this out, and he says that Jenningsbet does not have eCOGRA Safe and Fair accreditation.

The confusion is probably not dishonesty based, and is possibly due to the fact that eCOGRA assisted the company on its Isle of Man licensing compliance.

However that does not constitute an eCOGRA accreditation, and the company will be asked to remove it.

 

[maxd]

Excellent post Brian, thank you for following up on this.