Jennifer VS Allstar Slots

[BMWSTACK]

By the way, your other account stated you were a male. What's up with that?

.

Maybe it was in the middle of an operation when they set up the first account. In all fairness maybe you need to add to gender question. 1)male 2)female 3) Transexual

 

[Tirilej]

I'm sad to say that I'm not surprised. This is what can happen if someone goes back to gambling again, even though they know they shouldn't.
We warned her and I was sad reading that she totally forgot about all support she had recieved from all of us.
This might wasn't because of the same reasons as before, but the behaviour was back again.
I do hope she stops again and taking care of herself instead.

 

[me_and_ed]

Maybe it was in the middle of an operation when they set up the first account. In all fairness maybe you need to add to gender question. 1)male 2)female 3) Transexual

That answers the emotional rollercoatser question.

 

[anniemac]

Come on, now. The comments about Jennifer's gender and attitude are uncalled for.

Some folks have a tendency to talk or type before they think and then come across as total asshats. There are others that do the same thing. In a perfect world, we would all think before we opened our mouths.

Yes, I would have handled the problems with these charges a little differently but I've been here a while and kinda know how things work. I also know that to post some things are just not done and I know what I could say to punch alot of buttons around here.

Let's all play nice and not make fun of each other. Who knows, you might catch me on the day I didn't take my pills and be the recipient of what happens when a menopausal old lady gets pissed. LOL!

 

[BMWSTACK]

Come on, now. The comments about Jennifer's gender and attitude are uncalled for.

Some folks have a tendency to talk or type before they think and then come across as total asshats. There are others that do the same thing. In a perfect world, we would all think before we opened our mouths.

Yes, I would have handled the problems with these charges a little differently but I've been here a while and kinda know how things work. I also know that to post some things are just not done and I know what I could say to punch alot of buttons around here.

Let's all play nice and not make fun of each other. Who knows, you might catch me on the day I didn't take my pills and be the recipient of what happens when a menopausal old lady gets pissed. LOL!

He/she has had multiple accounts. On the "jennifer" account he/she had enough posts to know how things work. There is no excuse for the way he/she handled it. It was a very tense thread. She was given multiple opportunities in this thread to come back down to earth. He/she has insulted enough people in this thread to start a war in some sensitive country. There is no reason to defend he/she. Having a little fun takes the edge off this ridiculous thread that was started.

 

[chayton]

Since the OP has been banned, I'm hoping the ClubWorld rep will let us know if and when they get this sorted out. If in fact it was some dishonest processor that was charging the credit card, I think it would be a good thing for players to know. And if it was something else, it would also be good to know.

I personally never use credit cards to gamble online - and if I did I'd be paranoid about it. I realize that some of you don't have any choice, but with the number of these kinds of incidents popping up lately, if you do, please check your statements carefully and frequently.

Just a quick question this brought up in my mind because of this and that other thread - if it's the processor who overcharged and a player has to initiate a chargeback against the processor then the casino wouldn't be affected by it anyhow, right? I mean if the processor never in fact sent the money to the casino, it wouldn't be a 'casino' chargeback - or does that even matter in the casinos point of view? It just seems kinda crappy that a processor could double charge you and you wouldn't be able to get your money back without being branded with a big CB by the casinos.

 

[chuchu59]

Consumers, on rather the players, can vote with their feet. Jennifer's apparent matyrdom ie exit from this forum is her loss not gain. A consumer can go elsewhere if he/she is not satisfied with the product but in a forum like this you cannot expect there to be all praises and no brickbats. Other than her attitude which is nauseating at best she needs to express herself better. If the warning was good-intentioned she should explain in more depth so that others can be aware of what is happening. The CW group is going nowhere at the moment but accusations against them must be level-headed and be explained in more detail.

 

[ksech]

I quite agree with chuchu, Jennifer suffered from Jekyll/Hyde syndrome. When he/she wasn't gambling he/she was almost pleasant to converse with, he/she had somewhat rational input and I thought, was gaining some "respect" in our little community.

This brought forward something which ALL players should start watching for and be aware can/is happening. I think alot of you are much more trustworthy than I would be, given all that has transpired in the last few years with the different ewallets, processor troubles, etc. US players aren't fortunate enough to be allowed to use well established ewallets such as Eco-card or NeTeller or any of the other long term ewallets out there. They are forced (and this is really not a good choice of wording as a player does have a choice...) to either go with the options presented to them or to not play at all.

Some players are much more trusting than I would be, having been through the NeTeller issues and QuickTender then the Ewalletxpress debacle. These processors can take a players' money in a matter of nanoseconds, why can't the casinos guarantee the players (once the verification/approval time has been met) they will receive their winnings in the same manner? Isn't enough the player is already gambling for enjoyment/entertainment with the hopes of MAYBE winning something without having to gamble a second time on whether or not they will ever see their winnings OR when (insert timeframe) they will see they winnings.

Yes, it's a business and every business wants to make money. But if the business is using faulty "equipment" then the business should replace or fix the problem to maintain their customers. And sometimes silence can be damning... I don't think Tom's one response in the other thread answered ANYONES questions. I felt it was one of those auto-responses, giving players' a false sense of security...but that's just my opinion (and that doesn't really account for much...)

 

[harrys99]

Since the OP has been banned, I'm hoping the ClubWorld rep will let us know if and when they get this sorted out. If in fact it was some dishonest processor that was charging the credit card, I think it would be a good thing for players to know. And if it was something else, it would also be good to know.

I personally never use credit cards to gamble online - and if I did I'd be paranoid about it. I realize that some of you don't have any choice, but with the number of these kinds of incidents popping up lately, if you do, please check your statements carefully and frequently.

Just a quick question this brought up in my mind because of this and that other thread - if it's the processor who overcharged and a player has to initiate a chargeback against the processor then the casino wouldn't be affected by it anyhow, right? I mean if the processor never in fact sent the money to the casino, it wouldn't be a 'casino' chargeback - or does that even matter in the casinos point of view? It just seems kinda crappy that a processor could double charge you and you wouldn't be able to get your money back without being branded with a big CB by the casinos.

A good point. When it happened to me a few months back, I had used my debit/bank card at 2 different casino groups. I never thought for a moment that it was the casinos. I did contact one of the casinos because I had pending deposits that had not fully posted yet to my bank and I Knew it was going to get shutdown.

I told them the bank would be shutting down my card etc. I never used the word "chargeback" but that is what essentially happened.

I got a new debit card and had to go throught the whole verification process again. In the meantime the casino issued me numerous free chips to play on until the process was completed. I felt like it was more of a "work together" to resolve situation.

So to answer your question Chayton-the chargeback did not affect the casino nor did it jeopardize my standing.

 

[clubworld]

This kind of thing does happen occasionally. In the rare cases where it does the cause is often a technical failure between the processor and the cashier resulting in a declined message being displayed when the deposit was actually approved.

The player then keeps trying thinking that they are being declined when in actual fact every attempt is being billed to their card, resulting in the kind of symptoms discussed here. We do have processes in place that can identify this kind of thing immediately, however in some cases it does not come out in the wash until our accountants do their full transaction reconciliation.

In cases like this we offer the player a refund, casino credits or a combination of both. We would certainly not ban or blacklist a player for simply asking for us to reconcile their bank statement against their casino transactions.

Kind Regards
Tom

 

[Mousey]

This kind of thing does happen occasionally. In the rare cases where it does the cause is often a technical failure between the processor and the cashier resulting in a declined message being displayed when the deposit was actually approved.

The player then keeps trying thinking that they are being declined when in actual fact every attempt is being billed to their card, resulting in the kind of symptoms discussed here. We do have processes in place that can identify this kind of thing immediately, however in some cases it does not come out in the wash until our accountants do their full transaction reconciliation.

In cases like this we offer the player a refund, casino credits or a combination of both. We would certainly not ban or blacklist a player for simply asking for us to reconcile their bank statement against their casino transactions.

Kind Regards
Tom

I've experienced this myself over the years and more often in recent years. I strongly suggest, and have always done so, that players hold off trying to deposit again after a 'failed' transaction until they have checked their debit/credit card account(s) just to be certain the monies aren't removed from the debit account yet disappear into the processing ether until accounts are overdrawn or maxed out. I also strongly urge players (especially from USA) to NOT use a card attached in any way to a 'real' bank account -- especially a household account (that would be a disaster waiting to happen).

Please people, keep track of your deposits.

 

[LHofsdal]

This kind of thing does happen occasionally. In the rare cases where it does the cause is often a technical failure between the processor and the cashier resulting in a declined message being displayed when the deposit was actually approved.

The player then keeps trying thinking that they are being declined when in actual fact every attempt is being billed to their card, resulting in the kind of symptoms discussed here. We do have processes in place that can identify this kind of thing immediately, however in some cases it does not come out in the wash until our accountants do their full transaction reconciliation.

In cases like this we offer the player a refund, casino credits or a combination of both. We would certainly not ban or blacklist a player for simply asking for us to reconcile their bank statement against their casino transactions.

Kind Regards
Tom

Are you saying that is what Jenn did? Kept trying the same card over and over again? If that is the case, there is a big difference in doing that and coming here and saying that the processor did it. BUT, Jenn said she was charged 12 times for 125 dollars over a 3 month period. And she was excluded from the casino at her request. IF she was locked out of the casino how can she make a charge?

She even went on to post that she went to have all investigated. I can not speak for her, and she can not comment on it now because she is banned, but she obviously feels like she did not make these transactions. And went as far as having it all investigated. Now I am not saying the casino did this, but if it is the processor the casino uses, does the casino have any recourse against the processor?

Honestly, if the US Department of Justice can set up their own processor, why can't these casinos? Some of the poker rooms and casinos I guess even used the DOJ processor, so it had to look legit. What do casinos do to pick out a processor? What kind of security checks are run on these places? We have been reading more and more about reputable casinos, and their processors pulling some shady crap, so I think it is a fair question to ask what measures are taken place to help prevent it from happening. I mean the processors are only tarnishing a reputable casinos image, even though the casino might now have anything to do with.

God only knows when gaming on line will be legal in the US, but if a casino is willing to accept US players, they need to be doing everything in their power to protect them, and if these casinos are not willing to that, then they should stop accepting US players.

LH

 

[P.V.]

It's kind of like an ATM, here's what happens.

Cardholder swipes their card and does a transaction.

Information is sent to the processor and forwarded on to the cardholders bank.

If approved by the cardholders bank it's deducted from their account but on the way back through the processor and back to the ATM the response fails. Could be internet problems, phone line problems, cell tower problems etc..

Since the information doesn't make it back to the ATM it will not dispense any cash but your account is still charged.

Within the ATM industry you'd do a chargeback but the IGaming industry asks that you contact them to settle the disputes.

There is no gain for an accredited casino to purposely overcharge accounts because you can in fact do a chargeback. Therefore contact them and work it out first.

 

[clubworld]

Hi LHofsdal,

I cannot say exactly what has happened to Jenn as I don’t know her account with our casinos, but this would certainly be the first thing I would check given the symptoms.

Kind Regards
Tom

PS. P.V. hit the nail on the head.

 

[Casinomeister]

...I cannot say exactly what has happened to Jenn as I don’t know her account with our casinos, but this would certainly be the first thing I would check given the symptoms...

I've sent Tom Jennifer's email addresses to assist him in squaring her account away. I don't think she would mind.