Jackpotcity casino robbed me of my winnings of $80,000.00

How can I get paid my winnings from jackpot city casino

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    Votes: 10 90.9%
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    Votes: 1 9.1%

  • Total voters
    11

Suz

Dormant Account
PABnononaccred
Joined
Jan 17, 2018
Location
Australia
Jackpotcity casino is a fraudulent casino. I was robbed of my winnings of aud $80,000.00 and I even withdrew a small amount from my winnings and was payed by the casino with no issues but when I tried to withdraw the remaining money $80,000.00 jackpotcity casino confiscated my winnings for no reason. I provided all relevant documentation all certified but jackpotcity casino is still refusing to pay me my winnings.
What should I do to get my winnings payed to me???
 
Unless I'm mistaken don't see how you can even play there......

1.1.2.2 The Casino cannot open accounts, or process bets or financial transactions, for individuals residing in Australia, Andorra, Austria, Belgium, Czech Republic, Denmark, France & Outlying Territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, South Africa, Spain, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom. The Casino reserves the right to amend the list of countries from which it will not open accounts, or process bets or financial transactions from time to time at its sole discretion.

1.1.3 You may only participate at the Casino and/or Poker Room if it is legal for you to do so within Your Jurisdiction.
 
that is terrible ,You did the right thing coming here

I do not know if Your problem can be solved,I certainly hope so
 
I won the money prior to Australia not being able to participate in online casinos i was told by jackpot city casino I would be payed
 
Pls all know I won this money prior to Australia being cancelled out of the online gaming world. I am currently homeless and this winning meant a new start for me and my boys who currently don’t live with me due to me being homeless. Jackpotcity casino are fraudulent and robbed me of my winnings and my life . I want them to pay me without further delay
 
Pls all know I won this money prior to Australia being cancelled out of the online gaming world. I am currently homeless and this winning meant a new start for me and my boys who currently don’t live with me due to me being homeless. Jackpotcity casino are fraudulent and robbed me of my winnings and my life . I want them to pay me without further delay

I hope this gets resolved in your favor! Good luck to you!
 
Surely, they gave you a reason for confiscating your winnings?
No they said it was management decision. I withdrew a small amount of money from the winnings and Jackpotcity casino paid it into my netteller account without any problems and then I went to withdraw the remaining winnings $80,000.00 and they confiscated. I PROVIDED all Documentation and all Certified so There Should of Been no Issue
 
I think Jackpot City stopped accepting Australians at the beginning of last year as I used to play there also.

They were a good casino and always got my winnings.

If I may ask how long ago did you win that money Suz?

Good luck, I hope you get your winnings though :)
 
FWIW no response from the casino peeps, Rep's auto-response was that he's out of the office until the 15th. I'll keep at it.
 
The casino peeps have replied. So this is a work in progress. :fingerscrossed:
 
Unfortunately the casino rep refuses to discuss the issue -- the same "talk to the hand" treatment we've seen and heard from this group before -- but they do deny that the closure of the Aussie market had anything to do with the non-payment. I'm afraid that's about all we're going to get out of them on this one so ... case closed I'm afraid, at least as far as the PAB is concerned.

FTR this is the standing Warning regarding this group: Palace Group/CityViews casinos will not discuss player complaints.
 
Hi just out of curiosity if a particular company and liscence number are shown on 2 different casino sites does that mean the owner is the same? I have contact casino b stating they are both run by company x and they have said not the case. I did post the other day under rg. Sorry if this is hijacking this post i am a newbie so not sure about stepping on toes. Thank you for reading ☺
 
Hi just out of curiosity if a particular company and liscence number are shown on 2 different casino sites does that mean the owner is the same? I have contact casino b stating they are both run by company x and they have said not the case. I did post the other day under rg. Sorry if this is hijacking this post i am a newbie so not sure about stepping on toes. Thank you for reading ☺

No, it doesn't. Many licenses, put simply, are 'sublet' and these casinos are called 'White Labels' here in the UK. They aren't the original applicants for the license or owners of the license but operate under it via the same sort of interface/platform.

So I (dunover) apply and get approved for a license. My casino, interface and software are what you play through. So further down the line Tom and Dick come up with some capital, I know them or trust them and I give them access to my interface and software for a fee and/or cut of the revenue. Tom and Dick simply use my interface, put their own branding/logo on it and off they go, operating under the same license number as me. The profits and revenue after my cut go to them. The casino will look similar aside from the branding but they can offer their own bonus structure which may be different to the one I offer, but probably not better as it could affect my site, a variation maybe.

As for Jackpot Shitty, they were OK once and used to take UK players like myself on the Viper platform before the necessity for a UK license came in back in April 2015 or 16 whenever it was. Then the stories started about surreptitious terms creeping in such as 10-day withdrawals and it was obvious at that point this shower had taken a turn for the worse. I am gutted that the OP has been ripped-off by all accounts.
 
They are just idiots. Player says "I was robbed of $80,000", casino says "no comment", what are we supposed to think? No choice but to believe it is 100% true, casino robbed the player of $80,000!

When the largest online community asks you if you robbed a player, you answer. Otherwise you are telling to all your players that you are robbing them! :eek:
 
Thank you so much for your reply dunover i understand a bit better now. The payment to and from on my statement also state the same name so i was confused as to whether they were in fact operated by the same company.
 
I hope the OP will engage a lawyer, must be complicated and will cost a nickle and a dime - but if it were me I would certainly give it a shot for $80K.
 
To my knowledge as of now and this is confirmed, that they are the same people that own videoslots, casino.com(european holdings), casinorewardsgroup, conquercasino, betway, allslots, mga malta regulator( yes, they are all the same people). They scammed me out of a 45,000 withdrawl, which they are now hiding my account so that I cant retrieve the data to make my dispute. They also victimized me from the very begining, which I self excluded myself right after losing the 45000, due to false wagering requirements. They allowed me to play for more than two years in their affiliate member casinos, while knowing the whole time but not even giving me any notice, let alone preventing me from playing. I have contacted authorities and I am waiting for the data protection commissioner to confirm this, and at this moment they have sent me malware from 888poker as well as hackers near my house and is spying on me, which they are trying to get rid of my data by trying to hack my email.
 
To my knowledge as of now and this is confirmed...

Confirmed by who? I've been in this business for a good many years now and I've never heard of there being connections between those properties you've named, never mind the MGA. CasinoRewards for instance is an independent group and the guys at VideoSlots would be very surprised to hear that they owed by someone else. Ditto with a number of the other properties you've named.

Unless you can offer up details and proof I'm afraid your statements will have to be considered wild and unfounded speculation.
 
Confirmed by who? I've been in this business for a good many years now and I've never heard of there being connections between those properties you've named, never mind the MGA. CasinoRewards for instance is an independent group and the guys at VideoSlots would be very surprised to hear that they owed by someone else. Ditto with a number of the other properties you've named.

Unless you can offer up details and proof I'm afraid your statements will have to be considered wild and unfounded speculation.

I reacted on that too, but then I saw there was hackers spying outside his house and realized he wasn't totally at home himself;)
 
If casino has any right reason to take that amount from player they probably should say it, i would .
This really leaves everyone thinking that casino cannot be trusted...

Thats so cancerous way to act when its about so big amount of money ...
 

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