Jackpot Factory Double Dipping!

[pacers31]

Has anyone had a problem with JF taking extra deposits from their debit cards lately?? I made 4 $50 deposits and according to my online banking records, they are attempting 5 $50 deposits. I have checked and rechecked the cashcheck feature and sure enough only 4 deposits in this amount have been initiated by me. I emailed them a copy of my online banking page and they acknowledge that I only made four deposits. David Brickman, if you are out there, I suggest you get in touch with me ASAP about this. If no resolution by Tues. AM (Pacific time), I will dispute the charge with my bank and it will be good bye to your group forever. I spend thousands of dollars with you guys and this is the treatment I get??? I don't want some BS excuse that we will credit your account, or we're so sorry, whatever! I didn't initiate the transaction, I don't want your double talk, just make it right or F off!!

Be careful all, if it happened to me, it can happen to you. Awaiting your full and complete explanation and resolution.

 

[Mousey]

Please PM Brickman if you haven't already done so.

And I agree that everyone should closely monitor their account deposits. It's too easy for things to go wrong, and too damn hard to get them straightened out.

 

[SlotsWizard]

This happened to me around the beginning of the year. There were two extra $100 deposits that I hadn't made, and I didn't even realize it until weeks after it had happened and my checking account was mysteriously low - and a snowball effect of overdraft charges followed.

I emailed their support and sure enough, a couple days later, there were two $100 refunds, but I received no reply from them and no word about the overdraft fees it caused me.

I PM'ed David Brickman and he got it squared away ASAP. Make sure you PM him - being polite will help - and he'll take care of you.

 

[babs7262]

Can I just add something incase

A few weeks ago I made 3 $20 deposits to a casino, Im not naming them because it wasnt their fault and I felt bad because I was ready to jump down their throats

I FIRST live chatted and asked CS "how many money w/d from my acct to your casino do I have in the last 3 days. She said 3. I told her that I have 6 on my bank statement. She told me to look at my history and their were only 3 as well.

So now Im thinking someone is stealing from the casino. Guess What? It was my own bank double withdrawling in error. It happened to all of the bank customers and it took a few days to fix.

So, Im just suggesting........as SW said, please be polite before you accuse someone because I felt really bad but even though I thought it was them, once they found out it was my bank, they still emailed me and said they were happy that it was resolved and they were sorry I had to go through that.

 

[pacers31]

While I am willing to give the benefit of the doubt initially, I am not going to jump through hoops over JF's mistake. I have sent my bank log info to them, they acknowledge that I only made the 4 $50 deps., and they now have about 24hours for it all to be fixed. I don't believe they can. I believe they will offer to credit me the $50 to my account which is beside the point. The point is they seem to have a history of doing things like this (not just JF, but others as well) THE point is, it is stealing even if it is a mistake. I will not therefore be PMing David. While I do appreciate that he responds, he seems to be overwhelmed with problems as it takes him at least 3 days to respond in the past. By this time, the money will have been removed from my account and I will have no recourse. Short of some miraculous action on JFs part, tomorrow AM I will go to my bank and dispute the charge, close the account and open a new one. Simple as that. As you can guess, I am pissed off about this and JF needs to fix it ASAP (read: NOW!!!) As I said in the initial post, I have spent many thousands of dollars with them and never had a withdrawl, but that is another issue for another time. FIX IT JF OR YOU WILL BE THE LOSER IN THE LONG RUN.

 

[SlotsWizard]

I never had to provide my bank info. I emailed them once my own investigation had determined that they were the source. I told them my personal records matched PlayCheck perfectly, yet my bank account had an extra $200 debited against it from their processor.

The $200 was refunded back to my debit card (they did not credit my casino account with the $200 - that would have been unacceptable). I then PM'ed David Brickman to ask about the overdraft fees. He took care of that within a couple days.

When I emailed them I told them that I could provide my banking info if they needed it. Clearly they didn't need it.

 

[pacers31]

Apparently the CS people I talked to required a shot of my online banking log so that I could prove that the extra deposit was taken. Still no word from them and time is ticking away. Tomorrow A.M. all will be resolved on my end. This will be a good size loss to JF as I spend alot of money with them.
Unfortunately, I will no longer be playing with them if I don't hear something quickly. Tick, tick, tick.........

 

[pacers31]

Hey Slotswizard, you mentioned that it happened to you and they refunded it to your debit card? If that is so, any ideas on why they can't refund withdrawls the same way??? Something smells awfully rotten to me.

 

[babs7262]

remember

the banks are closed today so everything takes an extra day. I really hope it works out for you because if you spend alot of money, it just doesnt seem worth to them to take only a small portion of what you spend.

I was freaking over $60 so I can just imagine the angst your feeling.

 

[pacers31]

I would think so too babs, just bad business decision to mess me around over this. I'm not too concerned by it though. The worst that will happen is I will have to close the account so they can't take the cash. Still, a hassle to go to the bank and dance around why I want the transactions not paid. I guess I'll have to tell them I am having a dispute with the company I made the purchase from and be vague about what it is. Gambling is evil you know HAHAHHAHA! I'll let you know what happens. (I did take earlier advice and PM Brickman about it, we'll see what happens.)

May just have to wave good bye to this whole thing as stuff like this points out what a potential fools game these sites pose. I can drive 30 minutes to an indian casino, but I really like the online slots games. Just don't like them enough to go through this crap!!

 

[SlotsWizard]

Hey Slotswizard, you mentioned that it happened to you and they refunded it to your debit card? If that is so, any ideas on why they can't refund withdrawls the same way??? Something smells awfully rotten to me.

I think they were able to refund it because they were unauthorized transactions that were initiated on their end. The reason why they can't do that for withdrawals on a regular basis is because it's against MasterCard rules.

 

[pacers31]

Yeah, that could be it. Still no word from Brickman, so time is running out.

 

[Jackpot Factory]

Reply from David Brickman at the Jackpot Factory

Hi Pacers31,

This is David Brickman from the Jackpot Factory. I will check out this matter with our financial department and get back to you asap.

Thanks.

 

[pacers31]

Thanks David, I will be at work so you will need to call me this AM at the number I gave you in the Private Msg.

 

[pacers31]

Well David, still waiting on word from you about the misappropriated deposit. I have PMed you about this, and still no response. I realize it is only $50, but it has caused my gaming account to become overdrawn. Tomorrow you will get the two $30 deposits returned to you as NSF, caused by your company through no fault of my own. You now owe me $100. $50 for the extra deposit you guys took, and $50 for the two $30 ones that are being returned. (My bank charges me $25 for each overdrawn item.)

I'd sure like to resolve this amicably, but when problems come up that is when your organization should be at it's finest. Right now, you are far from it.

I stand to lose a hundred bucks, you stand to lose your reputation. I would hope it would be worth more than that to you. I'm sure you feel I am not being patient, but when I call your support and all they can tell me is that it is being looked into, I feel kind of alone in the desert. As I mentioned to you in my last PM that is so far unanswered, I am too good of a customer to be treated so poorly. A wise business man would do the right thing. I believe you are a wise business man David, do the right thing please.

 

[pacers31]

NO REPLY

Hi again all. Well, still no word from JF about this issue. I am currently on hold for about the 20th minute listening to symphony music with their CS. At first this whole thing really irked me, now I'm just determined that something good comes from all this. Since I will probably eat the $100 I'm out, I now want to let you all follow this experience that I am having so you can judge for yourself just how responsive the JF folks are.

I don't like airing this in public so to speak, but I have tried all other avenues to get some action and I have apparently been ignored. I have called, emailed, attempted live chat and PMd David with no response to any of these attempts. The really sad part is, that I really don't think they intentionally tried to rip me off for the $50, that makes no sense. If they were up to no good, it would be for alot more. What really bothers me is that David Brickman comes on here touting himself as the man of action at JF, and does nothing but tell me he'll look into it ASAP. Seems JF has a different idea of ASAP than the average person. Bryan, if you're out there please let me know if you would be willing to intercede in this mess. The amount of money is neglible, the continued good standing of this group is huge. This is the first time they have done this so I am sure it is a mistake, why can't they just fix it and be done with it? The biggest reason this has upset me so is that the account that I use for gaming had enough funds to cover the legitimate deposits I made. They took an extra one causing two smaller deposits to be returned to them as NSF. I just want them to fix it so I don't have to go to the bank and explain why I'm overdrafting my account.

Sorry if this is boring some of you guys, I know it's my problem. But this is a watchdog site of sorts and you should all be aware of the way this is going down. Hopefully it will get sorted out to everyone's satisfaction. You know, I could have gone to the bank and disputed this, but I took David Brickman at his word. David, silence is not golden in this situation. Look forward to some word from JF, anything at this point!

 

[babs7262]

Boring us?

Dont even think that (in my case anyway) That's what this forum is for, if everyone kept their mouth shut there wouldnt even be a rogue list (not saying JP should be rogued, just a point)

What I don't get is how stupid some of these places are. If I were a manager and knew that a customer of mine spent tons and tons of money at my casino and then emailed me about a $50 mistake I made, OMG...I would pay it back and ask questions later. Even if I found out that it was a scam or not my mistake, I could always confiscate $50 of the next deposit along with a letter and proof that it wasnt my error after all.

I know......someone in here is gonna say "if he did that then everyone would say they lost $50".....Ahhh but your wrong, you know why? because if I paid the $50 in the first place, there would be no discussion about it on the forum.

 

[pacers31]

Thanks babs. Yeah, no doubt about it their priorities seem screwed up over at JF. On Brickman's 5th reel blog (I think that's what it is called) he touts that he is there to help the customers, etc. Strange that he would say that considering I have sent 3 PMs about this and still not one reply. They know they owe me, they have the proof that I am not scamming them, and yet they do nothing. Sorry David, but if you are the manager and know about this situation and still haven't addressed it, I wouldn't let you even manage a dairy queen for gods sake! I don't mean to be so rude to you, but your lack of action after we all thought you were a great asset here, reflects very poorly on you and your group. It is a mistake David. You guys made a mistake, we are all human. Please don't make it appear any more sinister than a simple mistake. Hell, I even talked my bank into putting through the two $30 deposits that should have been returned to you unpaid because I trusted you would deal with this quickly. We all appreciate your presence here at this forum, but if it is all talk, you know the saying........

Money talks, Bullshit walks!!

Awaiting your reply....still.........

 

[pacers31]

Just spoke to a JF CS person who now says that it was my bank and not their processor that screwed up. Funny, considering that the transactions were all posted as paid last night!! This group will not take responsibility for their own screw ups! It was their processor, they are responsible! At this point I told them to deposit the money in my account as fully cashable and I will then let this go. I am not going to win and I really just want to see how much crap they give me about cashing out! This is bad business and downright stupid on their part. ROGUE TIME FOR JACKPOT FACTORY!!

Buyer beware! THis is now almost criminal!! They told me how valuable a player I am to them and then blamed it on me, CLASSIC!!

 

[Zodiac]

i also thought that the Spokesman would response to PM he get, but i must determine that's not the case.

i don't know why it's so but i think the propriety offered is to answer at least, equal whether the problem can be solved or is solved in the meantime, it's on you David.

 

[pacers31]

All I know at this point Zodiac is that my bank paid their processor for all 5 of the $50 transactions. I want to believe that their processor made a mistake and did not pay them the 5 deposits, only 4. Still, it is their processor and therefore their responsibility. I have done all I can do on my end. Even allowed the transaction to go through because I thought perhaps this group had some integrity. Right is on my side, I can only hope it will prevail.

I'm now expecting David to come on here and gloss it over as "Sorry mate, I was on vacation. I will look into it ASAP!" (Sure, Uh-huh). Or something similar. Again members, especially long timers, I have to keep this thread alive as so much more than my money is at stake. Hope you'll all bear with me on this and keep an eye out before depositing with JF until this is cleared up. Thanks for your patience.

 

[Zodiac]

i read your point and can understand that you're annoying, but only D.B. can answer it, if he like

no, i don't think that he come here and say: sorry, i was on vacation, he must have another idea

i'm sure that he read all, his last viewing and reply was on 4th September. you know it.

what i wanted to say is, that he is not only not replying to you, i received also no reply, also if it's working now correct at me.

it's so easy to answer anyone, Hi, i have read your PM, but it takes a longer time to look into it, or something else, it makes no much work.

hope that he would response soon to you

 

[PAWPRINTS]

JACKPOT FACTORY

JACKPOT FACTORY should have been rouged a long time ago. It took them 4 months to pay me my @2400 There were so many lies I cant remember them all ,but the top one was when they said that the US banks had confiscated the money,WOW that one takes the cake.They WERE a classy casino ,but thats long time ago ,Its beyond me why they are still on the approved list.they are at the bottom of the worst .I woudd never deposit a dime with them again .yea I think I know why, Now you have VILLENTO casino There are no problems getting withdrawls,you dont even have to contact them, all you do is withdraw and wait for the Fed ex guy to bring your check ,Why are they not on the approved list??? They should be on the top of the list.Someone is sleeping here, Pawprints

 

[babs7262]

I Pm'd him a few hours ago and got a response pretty fast from him

 

[mrracetrack]

I had a similiar problem with this group about a year ago... a deposit that did not "go through" on there end... but was debited from my Instadebit account. Customer support was indifferent about this... told me it could take 24 hours to show up... but said they would e-mail me as soon as it was available.

I checked the account 12 hours later... the money was now in my casino account... but I never did get an e-mail from customer support with an acknowledgment that the funds were now available... much less an explanation or any apology for my inconvenience.

I chose to never deposit with them again... and soon after I uninstalled the casino.

I can see that little has changed with them over the past year.

 

[pacers31]

FINALLY A REPLY FROM JF

Hello again everyone. Well hell froze over and I received a reply to my PM from David. More on that in a minute. This morning I received a call from a woman in their CS dept telling me that she had great news about the situation and that I would really be happy about it. She told me that the casino had credited my account with a $75 bonus. (By the way, with WR and all). It's as if they are saying here's your money, kinda, but we're going to make you earn it!!! This wasn't bonus money, it was money their processor took from my checking account and an overdraft fee from my bank due to their error!! Needless to say, I was not excited or happy with this arrangement.

I mentioned that David PMd me, finally. He told me that it was my banks error, not them. This is ludicrous. I have the proof that their processor was paid by my bank. Whether their processor passed it to them or not, I have no control over. All I know is that one of the two processors that took these deposits is to blame. I really pisses me off that they blame the victim in this, and all I get is BONUS DOLLARS for my trouble.

No apology, just pass the buck and blame someone else. I told the CSR that it is still unacceptable and she said that she could make it cashable (after initially telling me it couldn't). She put me on hold and spoke to a supposed supervisor. When she came back she said they would make it cashable even though it was still in their warped mind my banks fault. When I asked to speak to this supervisor person, he/she was unavailable, IMAGINE THAT!!

I told them not to do anything and have someone call me that can make a damn decision. I don't appreciate being jerked around and then blamed for their mistake. They said prove it wasn't your bank. Can do, it was debited out of my account to one of two processors (don't want to name them due to roaming eyes of the govt. at this point, but I have lost patience). I then asked her to prove that her processor didn't take the funds from my bank. SPEECHLESS. It is now principle and I will not leave this alone without a really good deal for ME, and an apology that is genuine. I don't think I want to play there now because I'm sure they have labeled me a trouble maker for wanting my legitimate money back. Sorry this was so long, but at this point I don't see much future for these guys. Based on some of your posts, I think Brickman and CO. know it too. I'll let you know the next "best they can do" offer they make, if any.

 

[pacers31]

UNBELIEVABLE

Sorry to double post guys, just checked my Wild Jacks account. SUre enough, $75 in the bonus area. BULLSHIT!!! If it truly was my bank error, I don't know why they would give me anything? Certainly not because they care about me or my account anyway!!

 

[babs7262]

Sounds like a no contest plea to me! Hopefully all of this bad press on the forum will hurt their pockets a bit!

 

[pacers31]

yeah, they don't seem to give a crap. I guess I'll probably have to take their shitty deal and play it, hope to get lucky, and try to cash out. One thing for sure, no more real money for them. Once their "bonus" money is gone, so am I. Too bad really.

 

[peteyweestro]

thats crappy whats been going on with you pacers and i foe one will never deposit with this group again...well it's been like 5 or so years since the last time i deposited at wild jack but i won't ever do it now thanks for the heads up....i think untill there is some kind of regulating agency that these online casinos really have to answer to we as customer will be subject to getting bent over at any time and by any of them no matter if they are rougue or accredited if they don't wanna pay they won't cuz even bad press doesn't seem to slow em down, i mean if the virtual group is still in buisness that speaks volumes

 

[darsval]

Why don't you just deny the charges through your bank??? Your bank will reverse the charges.

 

[pacers31]

Thanks guys. I trusted them I guess that they would do the right thing after all the cash I had spent with them. I'm just resigned that I'm not going to get this to work out, so I PMd Brickman and told him that I would just play off the stupid bonus and then be done with them. Bottom line is their processor took my money, they decided to be so kind as to give it back in the form of bonus money, and I figure even if I did win something, they won't pay anyway after all this. I hope that Bryan gets wind of this and sends them to the rogue pit where they belong.

I lost the bogus "bonus" money and get this, I get a casino mail message congratulating me and inviting me into the VIP club. Is that about the funniest thing you've ever heard???LOL!! I hope you all avoid these guys like the plague, and I will post about their poor rep. every chance I get. Amazing that they make a mistake, won't live up to it, and then expect me to be grateful for the shitty deal they gave me. I just played the money off because I'm so tired of their BS. Everyone play as you please, but you've now seen how they treat there VIP material, imagine what they are doing to the poor unsuspecting new player that just wants some fun and chance for a thrill of winning something once in awhile. I'm sure that Brickman will come on kissing ass and blaming my bank. I have bank statement that proves their processors, voipvibes.com and resolvepay.com were paid out of my gaming checking account. They can blame my bank all they want, they know the truth, they know they are lying, and they know that the members of this and other forums listen and take heed of what happens to each other in the gaming world. My advice is that if you see one of these processors involved in any of your deposit transactions, stay away, very far away!! JACKPOT FACTORY IS TO BE AVOIDED AT ALL COSTS. At least until they can demonstrate better ethics and treatment for their customers and VIPs HAHA. I guess all VIP means to them is something like Very high Income Potential for this group. I guess I'm just out of luck on this one, but like I said, it isn't about the amount of money, it's about another shady ass outfit not knowing how to tie their shoes so to speak. Thanks for following my experience and I will be glad to fight them at every turn. Thanks again for all the interest in my plight all, just be careful because unlike JACKPOT FACTORY, I do care about you guys.

For some of you that may not be familiar with JACKPOT FACTORY, their sites consist of these casinos: ALL SLOTS ALL JACKPOTS WILD JACK FIRST WEB AND VIP LOUNGE.

BUYER BEWARE, good luck with your gaming folks and if you find a really good site that you know is reputable, please let me know by PM. Apparently the accredited list isn't as safe as we'd like to think. (No offense to you Bryan, you have no control over what some of these operators do)

Good night for now.

 

[pacers31]

darsval, I know I could have done that, but because it was such a small amount, I wanted to give them a chance. I have spent several thousand dollars with them. My mistake I guess.

 

[SlotsWizard]

Wow, you must have lost a lot with them. I was never invited to the VIP club even after playing back $20,000 worth of winnings in a single session.

Roxy Palace and Fortune Lounge, however, did something sheisty like this to me last year. In fact it made me feel like they were sitting there watching my account and/or fiddling with the controls, because as soon as I lost - and I mean within SECONDS - they fired off the "congratulatory" emails. I think it was a $5,000 reversed-and-lost withdrawal with Roxy Palace that earned me gold status or whatever. With Fortune Lounge it was $8,000. Stupid reverse-withdrawals. They are the true lifeblood of the industry. It's no wonder they don't want to get rid of this "feature".

But it's good to know that eCOGRA ensures their clients encourage responsible gaming.

Old Attachment (Invalid)

 

[chuchu59]

Wow, you must have lost a lot with them. I was never invited to the VIP club even after playing back $20,000 worth of winnings in a single session.

Roxy Palace and Fortune Lounge, however, did something sheisty like this to me last year. In fact it made me feel like they were sitting there watching my account and/or fiddling with the controls, because as soon as I lost - and I mean within SECONDS - they fired off the "congratulatory" emails. I think it was a $5,000 reversed-and-lost withdrawal with Roxy Palace that earned me gold status or whatever. With Fortune Lounge it was $8,000. Stupid reverse-withdrawals. They are the true lifeblood of the industry. It's no wonder they don't want to get rid of this "feature".

But it's good to know that eCOGRA ensures their clients encourage responsible gaming.

Old Attachment (Invalid)

Wrong for once SW. The amount wagered/lost back to them is only one of the considerations for invitation to their Venomous & Inglorious Plague club. You didnt post about their antics and this is the main reason you werent invited. Next time, lose a little and then spread the word about what they have done wrong here. I rate it a 50-50 chance you will get the invitation.

 

[Zodiac]

I Pm'd him a few hours ago and got a response pretty fast from him

you lucky girl barbara, i get no response since 31st August, maybe i write something wrong

actual i like to play at them, also if i have have no problems with depositing or withdrawals only it was a little bit technicals with their games.

i don't know what i do after reading pacers post, because i'm annoying that no word from D.B

maybe should i try a second PM ?

 

[pacers31]

FINAL POST

Well folks, I haven't resolved the problem with JF to my satisfaction. David decided that it was fair to give me back my money not in real dollars, but in JF bonus dollars. I'm done fighting them and contributing to them as well. Shabby service, unresponsiveness, if that is what you want in an online casino, this is your place! The rest of us that know better will not go near JF again. You really blew this one David. You lose thousands, (I spent about $500 at a competitor this weekend) But on the bright side, you did save your company $50, Nice business decision MORON!!!!!

If you continue to play JF sites, hope you never have an issue with them. If y0u do, you'll find out what these guys are all about.

By the way David, keep your invite to the "players club" or whatever you call it. Being a VIP at Jackpot Factory is an oxymoron!!!

 

[Jackpot Factory]

Reply from David Brickman at the Jackpot Factory

Hi everyone,

This is David Brickman from the Jackpot Factory.

Seems there was a serious miscommunication with closing this case on our end with this case which we are now fixing. In the interest of player confidentiality I will not go into details but Pacer31 can explain the outcome if he chooses to do so.

Sometimes mistakes happen and we try to rectify them as soon as possible.
All I can ask for is everyones understanding.

All the best,

David Brickman

 

[darsval]

Pacer- I still say, have the charges reveresed by your bank. Its bad for a merchant to get charge backs- If they get enough of them, they stand to lose their processors.....

 

[lojo]

Sometimes I feel leary of stepping on toes and pissing people off; hey we could all use more friends, and I'm rude enough in other circumstances. But wtf, chargeback? Get blacklisted and ruin the whole gig? Pacers probably won't do that.

DB is respecting the privacy and Pacers can inform or not. That is acceptable to me.

But Pacers, if you look back at almost every thing you wrote in this thread it seemed more than assertive to me, it seemed aggressive and challenging. DB is a better man than me, as are most reps who post here. I couldn't do it, I'd fly off. That's why I'm not in customer service.

You were pissed and may very well have had good reason to be, but from a customer standpoint, I have never gotten satisfaction at a restaurant, in a ballpark, or in a casino when my complaint is couched in anger and aggression and demands. I'm just saying. I'm not telling you how to act by any means, only suggesting to others that to follow that lead may not get them satisfaction.

Hope everyhting worked out well for you in the end

 

[vinylweatherman]

Unfortunately, this case involved a consequent bank overdraft, this means there really was NO ROOM for "ASAP", as can be clearly seen by the fact the original $50 became $100 due to bank FINES for breach of contract (going overdrawn without permission).
This is made worse by first no reply for a couple of days, then one blaming the customers bank and by implication refusing to do any more about it. If the BANK is really at fault, then the customer MUST approach the bank and ask them to recover the money, thus JF are ASKING this player to initiate a "chargeback" on the grounds of an unauthorised debit. While the bank can be told about the merchant believing the bank to be at fault, all that has happened is that the processors have become the target of an error investigation, something that might reveal what the money was REALLY for, and which could then lead to those processors being identified by the Federal reserve as "criminal (gaming)" - and then they are lost as a deposit & payment method.

The best way to sort this out (it was only $50), is as soon as the player showed the bank statement with the extra $50, get it back to them ASAP as a withdrawal or refunded duplicate charge. Hopefully, the player could convince the bank to forget the extra charges because of the error, and as far as the bank was concerned, this would still be something about VOIP, and not gaming.

While David Brickman seemed to leave something to be desired, it should NEVER have needed to get this far in the first place, CS should have handled this, and whenever promised to reply were given, ensured a reply was forthcoming, even if it was only a progress report.

This is a general problem with JF, when these odd mistakes happen, you really have to FIGHT ALL THE WAY, because no-one at their end seems to oversee the big picture - as soon as promised replies fail to appear, nothing will happen unless you contact them again and press the issue.
I did an experiment once. I was promised a resolution over a stuck withdrawal (normally takes 2 days max). I was promised it would be taken care of "ASAP". Instead of contacting CS again, I just waited to see what happened. Well, after a FORTNIGHT, I decided to end the trial and contact CS - NOTHING had been done No-one had been tasked with it, my withdrawal was still in limbo. I pressed and bullied away and got a quick reply & my money. It was a "server error" with their processor, which meant they though I had been paid already. There is NO ERROR TRAPPING WHATSOEVER for this eventuality, once it has gone wrong, it stays gone wrong till someone works out where to look for the errors (David in this case, not the CS).

I believe, therefore, the error in the above case really IS at the processor end, and not with the bank - just no-one bothered to look at ALL the traceable evidence from the transaction before deciding to pass the buck to the player's bank.

Particularly for the USA, casinos should NEVER pass the buck and get the player to take it up with the bank, the LAST thing they want is banks looking into these transactions forensically to sort out a reported error.

 

[darsval]

lojo---- This is a little different than not being "satisfied" at the ballpark or a resturant! $50 was taken out of pacers account WITHOUT his authorization.

This is more like going to a resturant- ordering a meal, paying for it, tipping the waiting- and the waiter giving himself an exta $50. Would you not be pissed and try to get your money back???


good luck pacers!!! Keep us posted. I surely wont' be playing at JF!!!!! All my hard earn cash is being played at Villento. Excellent customer service, they do exactly what they say- when they say it! And, I'm paid on time without any excuses.....

 

[jetset]

Good post, VWM - I agree with your view entirely!

Reading through the latest Jackpot Factory responses from "David Brickman" I get the feeling that they have recognised that there have been severe shortcomings in the manner in which they have treated this player.

Just palming it off as was apparently done initially has ended up causing them unnecessary grief and will undoubtedly be another dent in their reputation.

There's only one way to make things right for Pacer after all of this stress and expense, and we all know what that is.....

 

[just play]

Where is Pacer?

 

[lojo]

Some very good points VWM.

Firstly, I want to be clear that I am not assuming anything as we only have a certain amount of information, and it is Pacers' prerogative to leave the matter at rest if they are satisfied. - or to continue to complain if there was no real satisfaction, or whatever. I'm satisfied with DB's response of yesterday, but it isn't my issue - it was the OP's and Pacers needn't feel any obligation to answer my post - it wasn't meant as a challenge or admonishment or anything of the sort, but a 'heads-up' to others.

We all know that JF had problems in the near past with processors, communications, and what many of us believe to be poor choices in resolving the 'stuck money' issues from February. I've made my opinion clear about that, but again without all of the information (how many megabux were stuck? would it have broken them to cover everything until they got the funds back? How did the beancounters decide, why was there miscommunication or stalling in the interim, etc.) I can't condemn them for it and would still trust the group with my funds.

We have to remember the power of this forum. There is a protocal for resolving issues. https://www.casinomeister.com/player-arbitration-pab/ If JF was at fault and they don't do everything in their power (within reason) to satisfy the complainant, then their reputation should suffer. Otherwise, as a headsup to others who have complaints against casinos, the best chance of resolution here is to follow the advice in the PaB link.

Again, I am assuming nothing and Pacers shouldn't feel obligated to respond unless there is still a problem with this issue - and should feel comfortable regardless.

 

[pacers31]

POST SCRIPT

Hi guys,

I was out for a couple of days, but I wanted to update you on my situation. Tues. afternoon I finally received a call from CS at Jackpot Factory informing me that the management had deposited $75 into my cash balance in my Wild Jack casino account. The also gave me a HUGE $25 bonus for my trouble LOL!! So, at least I got my money back, sort of. The thing that really keeps eating at me is the way David and his group at as if they are doing me a favor by making me this offer. I guess I'm suppose to be grateful to them for doing the right thing and returning my money. You got me guys, I don't get it either.

In any event, this is the best I am going to do with these folks, so I will lay it to rest for now. Hope noone runs into problems with JF, but be forewarned, I TOLD YOU SO! Actually, this is the first problem I've had with them, although I haven't had occassion to cash out with them yet (scary proposition based on this experience!!)

David Brickman did PM me with a message about how it really wasn't their fault and my bank is to blame, etc. I just can't understand why this is so difficult to understand. I deposit money to their processor, their processor removes the money from my bank account, their processor forwards the money to the casino. My bank paid their processor. I have no control over whether their processor pays them or not. Thanks David for the overly generous bonus LOL! It's gonna take a hell of an offer to get me back David.

Thanks to all of you here, and thanks to Bryan for this forum. I am convinced that it was your help and interest in my "situation" that finally got JF to act. Not a perfect solution by any means, but could have turned out worse. Anyone know of any RTGs that are accepting debit cards?? If so, PM me with the info, don't post it here though!! Thanks again all!

 

[GrandMaster]

David Brickman did PM me with a message about how it really wasn't their fault and my bank is to blame, etc. I just can't understand why this is so difficult to understand. I deposit money to their processor, their processor removes the money from my bank account, their processor forwards the money to the casino. My bank paid their processor. I have no control over whether their processor pays them or not. Thanks David for the overly generous bonus LOL! It's gonna take a hell of an offer to get me back David.

The processor is JF's agent, and JF are responsible for whatever their agents do. Furthermore, the JF websites state "All transactions at Jackpot Factory casinos are facilitated through Inexia Ltd., a subsidiary of the Jackpot Factory casinos", so if they debit your account twice, the excess money is there somewhere in the Jackpot Factory group.

 

[pacers31]

It really is sad GMaster that they have turned a simple error into a PR nightmare. The attitude reminds me of GW Bush. "I'm right, cause no matter what, I can't be wrong!" Too bad really, I thought D. Brickman was really going to be a breath of fresh air with his involvement in the forum. Talk really is cheap!!

 

[vinylweatherman]

It really is sad GMaster that they have turned a simple error into a PR nightmare. The attitude reminds me of GW Bush. "I'm right, cause no matter what, I can't be wrong!" Too bad really, I thought D. Brickman was really going to be a breath of fresh air with his involvement in the forum. Talk really is cheap!!

If you feel aggrieved, discuss this with your bank. Ask whether it was the processor that requested the funds twice, or whether it was the bank paying twice on a single request. If it REALLY was a bank error, recovering the funds from the bank should be dead simple (their fault, they pay), AND you get the charges refunded. The fact the money could not be returned to your bank, but had to go into a casino account, suggests the error was with the processor.
JF group simply cannot get away with this distancing themselves from Inexia, they are both in the same company. This is not like other casinos that employ processors that have nothing to do with their group.
It seems odd that you didn't even get the full $100 back, but $75 cash + $25 bonus (the bonus will just stop you withdrawing the $75 cash too). Normally, players are given a little extra for the inconvenience - or don't Americans matter any more

When I started in 2004, casinos would treat Americans like royalty, with other countries picking up the scraps. ALL events were timed to suit the USA, and other players had to timeshift, the bonuses for US players were often better than for the rest of us (although forgetting about the fact they were Dollars - the terms were better). It's all changed now, Americans seem to be treated as though they are damn lucky to be allowed to deposit & lose, and should just be thankful. If I don't deposit for as little as a fortnight, I am sent worried E-mails from the CS asking if there is something wrong. If I win, they congratulate me & generally pay quickly, and offer me something the folowing week so they can get it all back (something they have been rather good at this month).