Conquestador absolute ballache

electronictonic

Experienced Member
Joined
Jun 23, 2013
Location
UK
I opened an account a few months ago in 2019 I made 4 deposits and claimed the welcome bonus each time and managed a cashout, I sent in docs, pic of debit card etc and the withdrawals were paid out everything ran like clockwork just like almost all of the sites I have played on in the last 15+ years
I had a nice win on DOA2 a few months ago but very crap run of luck for months doing at least £50 deposits. Fast forward to this friday I made a deposit on a fully verifed account so lately I tried like some do on here of making a small deposit, so I got the weekly Conquestador text deposit £10 get 30 free spins on the Yggdrasil Aldo's Quest so I deposit and play Sweet Alchemy and get the balance to almost £40 and think right I will cashout and play the freespins, so this is not a massive deposit compared to my usual nor a big withdrawal, a couple of hours after withdrawal I get an email.

Well my account is already verified months ago deposited with and withdrawed to, so now I am asked for bank account with name and address showing, well I have a Nationwide bank account anyone that has one and logs into their banking will know there is nowhere on their site that displays the name and address of the person it is not possible, so the screenshot I sent them shows at the top of the screen the sort code and the account number, these match the sort code and bank account number on the picture of the debit card I sent them, the bank account is unique so it's reasonable to say it belongs to me, they have a provisional license with my name on and address, they have a picture of a letter from my bank showing the same name and address, I have even sent a screenshot of a Paypal account registered in 2005 showing the same bank card and bank account registered with Paypal, but they keep on insisting I show a RAW PDF file, anyone who uses Nationwide online will know there is no option of a raw PDF download, theres like CSV, cimb (sp) and something else, but no "raw PDF"

Hi Christopher,
I hope you're doing great!
I want to thank you for providing us with the requested documents.
Unfortunately our team were unable to accept the screen shots you provided of your bank account.
Please can you submit a raw PDF bank statement. I have included the submission guidelines below for your reference:

- Bank - a raw, unedited PDF bank statement for the past 30 days that shows the last 4 digits of the bank account.

Kindly note that the whole document has to be visible in the picture and the quality of the document has to be in such high quality that all details can clearly be seen.
Please upload the requested documents to your account page You can also send the documents to us via e-mail. We will notify you when the documents have been verified.


Many thanks in advance for your cooperation.


So all the above proof is not enough.


Next email after sending more pictures

Hi Christopher,


I hope you're doing great!


Thanks for providing us with the requested documents.


However, we are still missing a document.


Can you please send us the following in full size (we need to see the 4 corners) and in good quality:


- Bank -bank statement that shows the name and surname and bank number, this is the account that ends with **


Many thanks in advance for your cooperation.


I am looking forward to your email and wish you a great day ahead!



Sincerely,
Maria
Conquestador Customer Support


okay so I sent more and next email

Hi Christopher,

I hope you are doing well,


In order to verify your Trustly, we kindly ask you to provide us with a bank statement where name, surname, and address are visible.


You can upload the requested documents to your account page you can also send the documents to us via e-mail. We will notify you when the documents have been verified.


Thank you for your cooperation,


I wish you the best of luck on our site and a great day!

Sincerely,
Vincenzo
Conquestador Customer Support

Now I am asked to verify Trustly even though the deposit method was a debit card previously used to successfully deposit and withdraw to months ago.

So I write back that I did not deposit with Trustly, send a screenshot showing my bank account with the same sort code and account number on the debit card that was previously withdrawn to, the bank account number is unique, they have a picture of a bank account with a sort code and an account number, that match a bank card with my name in all caps next to it, and a letter from my bank sent to my house with the same name and address on it.

Hi Christopher,

Thank for your email.


As mentioned in the previous email, we need the bank statement (in PDF format) for the account **


Please note that we are not able to accept screenshots.


Many thanks in advance for your collaboration and understanding in this matter.


I wish you a lovely weekend ahead!

Sincerely,
Vincenzo
Conquestador Customer Support


And the last email I get was asking for a PDF statement when Nationwide does not give an option for a PDF download, today is my birthday and I have spent some of it banging my head against a brick wall, they have more that enough reasonable proof it's my account, I have been playing online for 15 years and gone through so many KYC but this one is an absolute ballache. I have told them I don't have an option to download to raw PDF so what do they do, go and ask me for a raw PDF. I even sent a picture showing the 3 choices of download I have on Nationwide's site and none are .PDF format.
 
Last edited:

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I have told them I don't have an option to download to raw PDF so what do they do, go and ask me for a raw PDF. I even sent a picture showing the 3 choices of download I have on Nationwide's site and none are .PDF format.
LOL...exactly the bullshit I went through with Casumo, that's why I gave up in the end.
I found that the pdf option didn't include address etc. Just the transactions, unless that changed.
 

kou187

Senior Member
MM
Joined
May 19, 2013
Location
A Ham Sandwich Wrapper
I think sadly most of us have had this run around before. Like you said you have allready verified the method you are trying to withdraw to. Its just something the casinos do to stall as long as they can, Hoping you will reverse it and lose the lot. Just hang in there and dont let them win. They will pay out eventually, There most likely seeing how long they can mess you around for, Hoping you will give in and in frustration lose it all. Also to mention this casino spams me with sms texts nearly every other day and they have loads of dodgy rules to catch players out using bonus funds etc. When you egt the money from them i would steer well clear. Much better sites out there :)
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
You can also install CutePDF (it’s free) and print any page as a PDF. May be sufficient for them.

And Google Chrome and MacOS allow printing to PDF natively.
 
N

Nik

Guest
Every statement downloaded from your internet banking should include Full Name and address unless you chose to download a range dates of transactions. At least that’s the case with my statements (I’m banking with 3 UK banks).

It’s pretty normal for casinos to ask for a raw (unedited) file nowadays. They don’t want to see what you want to show them by choosing from-to date transactions - they want to see the lot to make sure you meet the SOW requirements .
This is not gonna get any better unfortunately , in fact it will get worse and they will be asking for a lot more in the near future .
I have experienced this already by 2 casinos. After a SOW request from them I sent my bank statements which apparently wasn’t enough. Now the statements I’ve send are from a bank account I only use for gambling. Of course I need to top up this account somehow in order to deposit to the casino ..... well all that comes from my “main” bank account . Guess what - they want to see that :)
I ain’t showing you that I said !
At the end just my payslips didn’t the job.

Fortunately or not , I personally reckon it will get stricter than that very soon ...
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Chipmonkz the player friendly affiliate and all loving streamer promoted this casino. id say send him a PM, but he’s ran a mile..
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
Chipmonkz the player friendly affiliate and all loving streamer promoted this casino. id say send him a PM, but he’s ran a mile..
He promoted them for a day then when he realised they were bad he immediately removed them. Unlike other affilates who keep all sorts of rubbish casinos on their sites . Why arent you calling them out. On this occasion Chip listened and responded. As for him not being here you know full well what led up to him leaving.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
He promoted them for a day then when he realised they were bad he immediately removed them. Unlike other affilates who keep all sorts of rubbish casinos on their sites . Why arent you calling them out. On this occasion Chip listened and responded. As for him not being here you know full well what led up to him leaving.
Yes his lies and not holding himself accountable. Could list a dozen other reasons, but I won’t. I like my membership here, sadly chip didn’t.
ce la vie and all.
and him trying to get me banned was also a farce due to his lies.
if it wasn’t he would be here now.
I’ve nothing to hide.
Just to conclude, if my business was promoting a casino site to earn a living I’d make pretty damn sure after months of research, playing and cashing out it wouldn’t rip off the hand that feeds me.
guess a sign up is a sign up to some folks.
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
He promoted them for a day then when he realised they were bad he immediately removed them. Unlike other affilates who keep all sorts of rubbish casinos on their sites . Why arent you calling them out. On this occasion Chip listened and responded. As for him not being here you know full well what led up to him leaving.
What led to him leaving? He should have been pushed for threatening a fellow forum member with violence from the pikeys..
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
He promoted them for a day then when he realised they were bad he immediately removed them. Unlike other affilates who keep all sorts of rubbish casinos on their sites . Why arent you calling them out. On this occasion Chip listened and responded. As for him not being here you know full well what led up to him leaving.
He's a bit of a billy bullshitter though isn't he? And the casinos he promotes aren't exactly top notch are they considering he promotes ones that use the lowest Play N Go RTP settings.

As for him leaving, he should have been banned for his threats
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Evidence of his bullshit

2020-01-18 (1).png

Same day posts a video showing him taking 2 x £500 bonuses at the same casino

Ran away and didn't post again after that was pointed out, pretty much what he did here.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
I bow out and rest my case.
 

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