intertops casino (new member)

[Casinomeister]

This is the email you should be using if there are any problems:
no-bonus@intertops.com. This is monitored during normal working hours Central European time

Normally on the main site, emails are in queue until they are answered - but you shouldn't be waiting as long as you have. I'll be in constant touch with the manager to make sure things are running smoothly.

 

[spike38]

Intertops

Still no reply to any of my emails. I emailed no-bonus@intertops.com over 24 hours ago. I will not wait 14 days just to get my deposit back. I'd rather lose it and uninstall the software and move on. I'm wondering is the $50 in my Intertops account the $50 I cashed out last Friday or the bonus? There's no way of telling. I would either like to:
A. get my deposit credited back to my Neteller account or
B. get the bonus AND deposit to appear in my account and I will then proceed to lose it and move on.
Take your pick Mr. promotion manager. My account id is M4434512

 

[Bruce Hamilton]

Take your pick Mr. promotion manager. My account id is...

Shouldn't post your personal information on public forums, spike...

 

[spike38]

Intertops

I understand that, Bruce but seeing as I will NEVER be using this account again and this is my only hope of contacting this casino on the chance this guy returns to read this forum I'm left with no choice.

 

[wobble33]

How do those two statements add up wobble? You signed up on the 4th October, apparently knowing nothing about them and a few days later you are educating spike about the cash in times and assuring him he'll be paid after 14 days - where did that come from?
julio

because when i eventually got through on the phone to these people, the customer services woman advised me that if i was to cash out after recieving the bonus, it will stop in my account for 14 days, then be processed........thats how i know how spike cant get his money back straight away..happy now?

 

[spike38]

I received the bonus tonight. Anyone who hasn't got it just call the support # and the lady will straighten you out.

 

[Bruce Hamilton]

Now, what was that you were saying about never using the account?

 

[tim5ny]

After seeing this thread, I thought I'd find out myself if these claims about unanswered emails were true... so I emailed Intertops support with legitimate questions about deposit options and the sign up bonus. ( although I have no intentions of playing there ) This was almost a week ago. Still no reply. Guess it's true what everyone is saying. Is this the kind of thing that "bonuswhores" have to put up with on a regular basis? Doesn't seem worth it to me.

 

[rreevy]

Intertops Casino

I'm not surprised so many people have complained about this casino. I signed up for an account last Friday when I saw it had been accredited by Casinomeister and offered a $50 match bonus. As I understood it the wagering requirements were 20x bonus (i.e. $1000) on slots, video slots or video poker. On opening my account I found I could deposited in GBP, so I deposited 50 and they matched it in GBP. Unlike many people on this forum I didn't have to wait long for the bonus.

I wagered a little over 1000 on video poker. By that time it was late, so I tried to cash out, but it wouldn't let me cash out the bonus amount. I thought this might be because I'd only just recently finished the wagering requirements, but when I tried again on Saturday morning and Saturday evening the same thing happened. I checked the wagering requirements several times. I phoned support and was told the accounts department would reply to my query within 48 hours. This I never received.

A few days later, after playing a bit more, I was able to cash out 3 of the bonus but not the other 47, which I subsequently lost. I'm not complaining about this, except that I probably wouldn't have lost the money if I'd been able to cash out when I originally wanted to or if I'd received the promised e-mail

Yesterday I found out that my credit card had been charged 51.94, not just 50, for the deposit. This is because Intertops did not charge my card in GBP but for the equivalent amount in USD, resulting in a comission charge from my card provider. At no point was I ever warned that the charge would be taken in USD. No mention is made of it in the FAQ on depositing and withdrawing on their site. I sent them an e-mail complaining about my problems so far, but haven't received a reply yet.

Today I decided to convert the 58 left in my account back into casino chips and gamble with it, figuring that if I was going to have to phone them to arrange a withdrawal and then wait two weeks for the money, it might as well be worth it. I played my balance up to 130 and then cashed out. But 40 of it was converted back into casino chips because it was apparently 'bonus money' - DESPITE the fact that it was all proceeds of money that I'd originally been allowed to cash out (I'd already lost the 'bonus money' I couldn't apparently withdraw).

I phoned them today and they said I hadn't made the wagering requirements. Now, I let the computer do it on autoplay - the computer plays better video poker than me and I like to just watch the (very volatile) action. I watched every one of those hands and I KNOW the wagering requirements had been met. I _think_ I finally got them to double-check and realise this. They have now manually transferred the other 40 back to my sportsbook account. I'm HOPING this time they'll actually manage to process my withdrawal in the same currency as my casino account uses.

I appreciate that these are all relatively small concerns in themselves, but together they make for a very unsatisfactory experience. I've never known an online casino mess so many things up, to be honest. Sorry for the length of this post, but they've screwed up quite a few things on my account.

 

[scrollock]

ive been away a week and see this situation has hardly improved.

now to discover that these are not an new casino, but an outfit that has been around a while doesn't bode very well for them.

as for having to wait 14 days for a cash out, well thats a joke aswell. i only ever play MG's, i never play playtechs or RTG for the simple reason i like to be paid in a reasonable amout of time.

i think i will leave this group alone and wait till one of the bigger outfits take them over and run this place properly.

 

[pijak]

Even if gmail blocks it, it'll show as unread in your spam folder....hard to miss.

My point exactly. No email yet, hence they're not getting my money.

 

[Casinomeister]

I need the members here that are having email problems to check the email addresses you are sending your emails to.

The email addresses that should be used are these:
Casino@intertops.com
or
no-bonus@intertops.com

Is anyone sending anything to another email address? Please let me know by posting the address here. Thanks!

 

[DealerBusts]

I didn't get a reply to any of my emails to those 2 addresses. Anyway I phoned them and apparently Intertops have stopped running their signup promotion despite the link from Casinomeister's Accredited Casino's link still working. They told me that nothing could be done about the webpage advertising the 100% signup bonus because it was part of the Casinomeister website..................not sure I buy that.

 

[tombomb]

hi guys,
read cm newsletter the other day, i saw intertops as new member. they were giving $50 as sign up bonus. i came on this site, used the link off cm to register. put 50 in, and nothing in my account as bonus. it says on web site 12 hours for bonus. so after 24 hours, i decided to e-mail them, well 2 days later and not a single reply. tried phoneing them, line dead at my end?? looked in my account today, this is now 3 days after registering, still no bonus. i can see problems with this casino for you bryan. they just do not respond to e-mails. going to play with my 50.00. then just withdraw. i think i am wasting my time with these?

I bet if you run your $50 first deposit up to say $1500 and go to withdraw it you'll have the bonus in your account fast with WR of 20x attached.

 

[Casinomeister]

I phoned them and apparently Intertops have stopped running their signup promotion despite the link from Casinomeister's Accredited Casino's link still working.

My screw up. That was a bonus that was discontinued. They should have something new up by Thursday.

 

[vinylweatherman]

Trial

Perhaps there is a case for a new member of the accredited list to have to serve a short(ish) period of apprenticeship to ensure that they keep to the standards that have been promised. This sort of debacle lowers the standing of the Accredited list "club" as a whole. It can't be called probation, as this has a more negative meaning for trialling a once rogue outfit. Although I have not played Intertops (and most likely won't now), I am left wondering why they made it to the accredited list and then get egg on their face so quickly as to make a mockery of the standards expected from an accredited casino. Charging a credit card in the wrong currency to take advantage of built in commission fees to offset their own costs is simply not on. Click2Pay did this to me & I dumped them! If I click on "yes" to deposit 50, I expect to be billed for 50, not so many US Dollars. If they can't do this they should not be offering UK as an option.

Perhaps they should have one month on a special list, where members can try them out. If they fail this period they do not advance to full membership but must address the issues concerned and reapply for another trial. If they pass with only minor, and easily resolved, issues they should be granted full membership with at least a short track record. I take their point that they cannot be held responsible for a bonus advertised on a site that is not theirs, but they should adhere to the terms for those who took it up while it was in force.

 

[Casinomeister]

Perhaps there is a case for a new member of the accredited list to have to serve a short(ish) period of apprenticeship to ensure that they keep to the standards that have been promised. This sort of debacle lowers the standing of the Accredited list "club" as a whole. It can't be called probation, as this has a more negative meaning for trialling a once rogue outfit. Although I have not played Intertops (and most likely won't now), I am left wondering why they made it to the accredited list and then get egg on their face so quickly as to make a mockery of the standards expected from an accredited casino. Charging a credit card in the wrong currency to take advantage of built in commission fees to offset their own costs is simply not on. Click2Pay did this to me & I dumped them! If I click on "yes" to deposit 50, I expect to be billed for 50, not so many US Dollars. If they can't do this they should not be offering UK as an option.

Perhaps they should have one month on a special list, where members can try them out. If they fail this period they do not advance to full membership but must address the issues concerned and reapply for another trial. If they pass with only minor, and easily resolved, issues they should be granted full membership with at least a short track record. I take their point that they cannot be held responsible for a bonus advertised on a site that is not theirs, but they should adhere to the terms for those who took it up while it was in force.

Some excellent points here. Bringing on new casinos is a very trying thing for me - sometimes it drives me to drink - and not a celebratory one at that

Your suggestions will be taken into consideration.

 

[mikepipe]

intertops: good experiences!

It should be said after all the trouble some of us ha with them:

I ve been playing there for two years and I never had serious complaints. Neither in being paid nor in general cs.
I just got my 10% reloaded bonus (will spend it on LOADED!!) after 20 hours, got every e-mail answered overnight and - finally - a tip for german (speaking) players: they have a toll free number, which you can call till 1 am . cs there is absolutely reliable and even is allowed to decide things.
So - all in all, i have no trouble playing there again!

mikepipe