inter1178502
Dormant account
- Joined
- Apr 5, 2004
- Location
- jp
Intercasino has confiscated me $8200
Perhaps you are unable to believe,but this is true. I am unable to believe! But it has happened.
I am a user of InterCasino.com from 2002.my casino id is C2xxxxxx,I have been believing in them very much all the time , regardless of won or lost.i have play the casino every month when I free at home or my company. they pay me quickly and the customer service is the best.They have chosen as the best casino online for three years in succession.Numerous honors, let me believe in them further.
2003,they launched online poker. I am attracted by the online poker deeply.I play it thousands of hands per month,from $1/$2table to $100/$200table.one month ago,i deposited $500 and play and won up to $8200,i withdrawaled $2000 and waited for a week.but no payment.i contacted the customer service,they told me i will get paid.
after two weeks,i check my Neteller account,there are no payment from Intercasino.A few days later,i can not login in my poker account,my account has been locked.
I contacted customer service,They answer me, they do not know the reason either. Later on,they sent an email to me
_______________________________________________________________________
Dear xxx;
Hello and thank you for contacting Players Help.
For security reasons, your account C2xxxxxxx has been temporarily
been closed for investigation as we have reason to believe that you have used your ECash Direct account to perform some activities that breach our Terms & Conditions.
Your balance will be kept on hold until this issue has been resolved.
Please note that once we have more details concerning this
investigation, we will contact you back.
_______________________________________________________________________
I believe firmly , I have not violated any rule . I have only one account at intercasino.So, my self-confident answering them, investigate as soon as possible!
after few days,They require need my documents,so i sent my ID Card and credit card statements.
after a week,they sent me an email
_______________________________________________________________________
Dear xxx
Hello and thank you for contacting ECash Direct (UK) Ltd.
Thank for your co-operation in sending the documents needed by the
fraud department to investigate your case. After reviewing your documents, a decision has been made. It is unfortunate that our Fraud department has found you've used your poker account in a fraudulent way, and have decided that your account will be closed permanently and all funds will remain in the account with no possibilities of it being withdrawn.
_______________________________________________________________________
my GOD!!!!!!!!!!! What is this determined? I have almost gone mad. i called customer service be told they do not know the reason.
Made people be unable to believe,They have not pointed out the clear reason to closed my account.because i won????The madman!!!they are $6200 in my account and $2000 pending withdrawal!!!
I contacted EcashDirect but no responses.so i contacted Ryan--the casino manager.Ryan told me"There is nothing I can do for you, ECashDirect is investigating and it's up to them to finish the investigation."
i have make a "print screen" for the evidence,I do not know whether it is useful or not , but I decide to try .
Here, I warn friends playing intercasino.Don't keep a lot of money in the account.Which day is known not, your account is closed too. Confiscate your money .
Now, I am looking for an effective law to complain , I hope to get the help of every friend. Which court can refer such Complaints , I know that EcashDirect is a regular company, But this kind of behavior of confiscating my money of theirs is illegal! wiht NO REASON!WITH NO evidence!
Perhaps you are unable to believe,but this is true. I am unable to believe! But it has happened.
I am a user of InterCasino.com from 2002.my casino id is C2xxxxxx,I have been believing in them very much all the time , regardless of won or lost.i have play the casino every month when I free at home or my company. they pay me quickly and the customer service is the best.They have chosen as the best casino online for three years in succession.Numerous honors, let me believe in them further.
2003,they launched online poker. I am attracted by the online poker deeply.I play it thousands of hands per month,from $1/$2table to $100/$200table.one month ago,i deposited $500 and play and won up to $8200,i withdrawaled $2000 and waited for a week.but no payment.i contacted the customer service,they told me i will get paid.
after two weeks,i check my Neteller account,there are no payment from Intercasino.A few days later,i can not login in my poker account,my account has been locked.
I contacted customer service,They answer me, they do not know the reason either. Later on,they sent an email to me
_______________________________________________________________________
Dear xxx;
Hello and thank you for contacting Players Help.
For security reasons, your account C2xxxxxxx has been temporarily
been closed for investigation as we have reason to believe that you have used your ECash Direct account to perform some activities that breach our Terms & Conditions.
Your balance will be kept on hold until this issue has been resolved.
Please note that once we have more details concerning this
investigation, we will contact you back.
_______________________________________________________________________
I believe firmly , I have not violated any rule . I have only one account at intercasino.So, my self-confident answering them, investigate as soon as possible!
after few days,They require need my documents,so i sent my ID Card and credit card statements.
after a week,they sent me an email
_______________________________________________________________________
Dear xxx
Hello and thank you for contacting ECash Direct (UK) Ltd.
Thank for your co-operation in sending the documents needed by the
fraud department to investigate your case. After reviewing your documents, a decision has been made. It is unfortunate that our Fraud department has found you've used your poker account in a fraudulent way, and have decided that your account will be closed permanently and all funds will remain in the account with no possibilities of it being withdrawn.
_______________________________________________________________________
my GOD!!!!!!!!!!! What is this determined? I have almost gone mad. i called customer service be told they do not know the reason.
Made people be unable to believe,They have not pointed out the clear reason to closed my account.because i won????The madman!!!they are $6200 in my account and $2000 pending withdrawal!!!
I contacted EcashDirect but no responses.so i contacted Ryan--the casino manager.Ryan told me"There is nothing I can do for you, ECashDirect is investigating and it's up to them to finish the investigation."
i have make a "print screen" for the evidence,I do not know whether it is useful or not , but I decide to try .
Here, I warn friends playing intercasino.Don't keep a lot of money in the account.Which day is known not, your account is closed too. Confiscate your money .
Now, I am looking for an effective law to complain , I hope to get the help of every friend. Which court can refer such Complaints , I know that EcashDirect is a regular company, But this kind of behavior of confiscating my money of theirs is illegal! wiht NO REASON!WITH NO evidence!
Last edited by a moderator: