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Intercasino has confiscated me $8200

Discussion in 'Online Casino and Poker Complaints - old section' started by inter1178502, Apr 5, 2004.

  1. inter1178502

    inter1178502 Dormant account

    Intercasino has confiscated me $8200

    Perhaps you are unable to believe,but this is true. I am unable to believe! But it has happened.

    I am a user of InterCasino.com from 2002.my casino id is C2xxxxxx,I have been believing in them very much all the time , regardless of won or lost.i have play the casino every month when I free at home or my company. they pay me quickly and the customer service is the best.They have chosen as the best casino online for three years in succession.Numerous honors, let me believe in them further.

    2003,they launched online poker. I am attracted by the online poker deeply.I play it thousands of hands per month,from $1/$2table to $100/$200table.one month ago,i deposited $500 and play and won up to $8200,i withdrawaled $2000 and waited for a week.but no payment.i contacted the customer service,they told me i will get paid.

    after two weeks,i check my Neteller account,there are no payment from Intercasino.A few days later,i can not login in my poker account,my account has been locked.

    I contacted customer service,They answer me, they do not know the reason either. Later on,they sent an email to me

    Dear xxx;

    Hello and thank you for contacting Players Help.

    For security reasons, your account C2xxxxxxx has been temporarily
    been closed for investigation as we have reason to believe that you have used your ECash Direct account to perform some activities that breach our Terms & Conditions.

    Your balance will be kept on hold until this issue has been resolved.

    Please note that once we have more details concerning this
    investigation, we will contact you back.


    I believe firmly , I have not violated any rule . I have only one account at intercasino.So, my self-confident answering them, investigate as soon as possible!

    after few days,They require need my documents,so i sent my ID Card and credit card statements.

    after a week,they sent me an email

    Dear xxx

    Hello and thank you for contacting ECash Direct (UK) Ltd.

    Thank for your co-operation in sending the documents needed by the
    fraud department to investigate your case. After reviewing your documents, a decision has been made. It is unfortunate that our Fraud department has found you've used your poker account in a fraudulent way, and have decided that your account will be closed permanently and all funds will remain in the account with no possibilities of it being withdrawn.

    my GOD!!!!!!!!!!! What is this determined? I have almost gone mad. i called customer service be told they do not know the reason.

    Made people be unable to believe,They have not pointed out the clear reason to closed my account.because i won????The madman!!!they are $6200 in my account and $2000 pending withdrawal!!!

    I contacted EcashDirect but no responses.so i contacted Ryan--the casino manager.Ryan told me"There is nothing I can do for you, ECashDirect is investigating and it's up to them to finish the investigation."

    i have make a "print screen" for the evidence,I do not know whether it is useful or not , but I decide to try .

    Here, I warn friends playing intercasino.Don't keep a lot of money in the account.Which day is known not, your account is closed too. Confiscate your money .

    Now, I am looking for an effective law to complain , I hope to get the help of every friend. Which court can refer such Complaints , I know that EcashDirect is a regular company, But this kind of behavior of confiscating my money of theirs is illegal! wiht NO REASON!WITH NO evidence!
    Last edited by a moderator: Apr 5, 2004
  2. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi inter1178502,

    And welcome to the forum (cool user name btw).

    I'm contacting the casino to see if they can't look into this further. In the meantime, chill. :D
  3. cipher

    cipher Banned member - being a jerk

    Inter1178502, Welcome to the Forum. I'm hoping that Casinomeister's luck in getting a response from Ryan Hartley is a whole lot better than mine has been, as I've never received a reply from him in over a dozen times that I've emailed him. It would seem to me that Intercasino would certainly have been able to detect any untoward conduct on your part in the two years that preceeded your $8,200.00 win and subsequent withdrawal of $2,000.00 unless Intercasino only started looking for something untoward after you managed to win.

  4. jetset

    jetset Ueber Meister CAG

    Stay cool, Inter. But this sounds like BS to me if no-one can tell you what you have done wrong - that's a basic customer right whether they are confiscating $1 or $8200. Good luck.
  5. cipher

    cipher Banned member - being a jerk

    Hi Jet;

    This sounds like B. S. to me period!!!!

    In this instance the player won his $8,200.00 from Intercasino and there is no claim none, zip, zero, nada from Intercasino that this player in anyway cheated in winning the aforementioned $8,200.00. It is Intercasino's responsibility to pay the player.

    If E-Cash Direct has what they believe to be a "valid issue" with the player Then E-Cash Direct should persue that matter separately from paying the $8,200.00 that is owed to the player by Intercasino. Otherwise this E-Cash Direct outfit takes on the look of a giant vaccum cleaner sucking up funds from players accounts while being condoned by Intercasino.

    The player contracted with Intercasino and its' Intercasino's responsibility to pay the player forthwith.
  6. jpm

    jpm Dormant account

    It sounds to me like they are intimating there was some sort of money laundering going on. It should be interesting to hear what they have to say.
  7. jetset

    jetset Ueber Meister CAG

    I've alerted senior people at Cryptologic to look into this.
  8. ryan_hartley

    ryan_hartley Casino Representative

    Dear all,

    I am currently looking into the issue and will post a reply to this thread tonight or tomorrow morning.


    Ryan Hartley
  9. jpm

    jpm Dormant account

    Wow Jetset, you sure got their ear quick!
  10. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    Lol, Jpm!!! Intercasino Pay That Man His Money. Ryan You Are No Saint And You Rip People Off Everyday. I Don't Care If He Used A Stolen Credit Card. You Deduct The Purchase Amount And Pay Him His Balance. Or Call The Law Enforcement. But You Can Not Keep That Man's Money. You Casinos, Launder Money, Drug Trade, And Fund Terrorism On People Lives.

    Don't Make A Mountain Out Of A Mole-Hill. Pay The Man His Damn Money, Close His Account, And Move On. I Am Sick And Tired Of This $hit. You Want Id And Personal Information From People For No Good Reason But To Put It All In A Database And Sell To Government For Tracking Purposes Anyways. You Online Casinos Are Nothing But Fronts Operatives And Scums!

    I Am Tired Of This $hit!!!
    Last edited: Apr 6, 2004
  11. jpm

    jpm Dormant account

    I think you need to switch to decaf murder1! lol

    Seriously though, if its a stolen credit card, then I think the person who's credit card it is should get the money and all winnings. A thief shouldn't be allowed to profit from his illegal activity. NOTE: I'm not accusing Inter1178502 of being a thief, just referring strictly to murder1's post!
  12. Bruno712

    Bruno712 Banned User

    But, Murder1, how do you really feel?
  13. cipher

    cipher Banned member - being a jerk

    Well (wait a minute) if it takes Ryan Hartley until "this evening or tomorrow morning" to realize that this issue involves a stolen credit card or anything of the sort, then I think Ryan Hartley needs to be replaced with someone who is in the know as to what the hell is going on at Intercasino.
  14. m249a

    m249a Dormant account

    I sense a slight bit of hostility... :p
  15. jetset

    jetset Ueber Meister CAG

    Whilst I appreciate that one can become frustrated at times, this sort of abusive rant from Murder 1 does absolutely nothing to carry this issue forward. Let's wait and see what Ryan's investigation produces.
  16. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Murder1 - keep your emotions in check please. No need to start jumping to conclusions before you have seen the full story- you know better than that. You'll just end up eating crow in the end and looking stupid.
  17. inter1178502

    inter1178502 Dormant account

    thank you,casinomeister

    i will wait for your reply
  18. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Looks like some serious fraudulant activity has occured here. Inter1178502 do you have anything you want to say before I post the info that has been given to me by Intercasino?

    If you let it rest, I'll just pretend it didn't happen, and we can go on our merry way.

    Ball's in your court, dude.
  19. jetset

    jetset Ueber Meister CAG

    Jeez, not another evil player? These guys certainly have plenty of cheek in using the message boards if that is the case. This guy has posted over at WOL too.
  20. cipher

    cipher Banned member - being a jerk

    I think the ball is in Ryan Hartley's court. Yesterday Ryan Hartley came on the Forum in only his second post and said: "I am currently looking into the issue and will post a reply to this thread tonight or tomorrow morning."

    Its' high time that Ryan Hartley does what he says he's going to do and when he says he's going to do it. These Forum members who take their time to invest themselves in these matters are perfectly capable of sorting out the truth of the matter.

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