worldlad
Crybaby McCryface
- Joined
- Jul 8, 2016
- Location
- Who gives a shit
Case Study - Sally from the UK has just made two deposits totalling £2000, she's unable to deposit anymore money but feels the casino could at least give her some goodwill gesture. So she opens the live support tab and the conversation goes like this:
Support: Hey Sally!
Sally: Hi, I've just lost £2000 on 'Feed Me' Slot and wondering if you could throw some goodwill my way as you can see I've been playing for 2 hours straight and I only hit one feature which paid £21.50.
Support: One moment please while I check your account, Sally let me speak to my manager and don't forget to read our 35 pages of terms and conditions. Please can you confirm your name, full address, Date of Birth, last deposit amount, last 3 digits on your card, the last withdrawal and your blood type?
Sally: OK... It's xxxx, xxxx, xxxx, xxx, xxx, xxx, blood type O Negative.
Support: Thank you for waiting. You have successfully passed our extreme security vetting procedure. Won't be much longer please don't forget to carefully read the wagering requirements!
Sally: OK
Support: I'm delighted to confirm on this occasion my manager has fully authorised an exclusive 50 FREE spins on Starburst for you to play, please note this is a one off and you must read carefully the bonus wagering requirements.
Sally: OK. I have just opened the slot and it works out at just 1p per spin total 50p? But I've just spent £2000 with you.
Support: Thats all we can do. If you feel you have gambling issue please read our 15 pages of responsible gambling ways we can help you.
End.
Just another typical day online. Do you find this a little insulting? Or are you one of those players who will defend the casino until your last breath and think it's a lovely thing for them to do?
Support: Hey Sally!
Sally: Hi, I've just lost £2000 on 'Feed Me' Slot and wondering if you could throw some goodwill my way as you can see I've been playing for 2 hours straight and I only hit one feature which paid £21.50.
Support: One moment please while I check your account, Sally let me speak to my manager and don't forget to read our 35 pages of terms and conditions. Please can you confirm your name, full address, Date of Birth, last deposit amount, last 3 digits on your card, the last withdrawal and your blood type?
Sally: OK... It's xxxx, xxxx, xxxx, xxx, xxx, xxx, blood type O Negative.
Support: Thank you for waiting. You have successfully passed our extreme security vetting procedure. Won't be much longer please don't forget to carefully read the wagering requirements!
Sally: OK
Support: I'm delighted to confirm on this occasion my manager has fully authorised an exclusive 50 FREE spins on Starburst for you to play, please note this is a one off and you must read carefully the bonus wagering requirements.
Sally: OK. I have just opened the slot and it works out at just 1p per spin total 50p? But I've just spent £2000 with you.
Support: Thats all we can do. If you feel you have gambling issue please read our 15 pages of responsible gambling ways we can help you.
End.
Just another typical day online. Do you find this a little insulting? Or are you one of those players who will defend the casino until your last breath and think it's a lovely thing for them to do?