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Discussion in 'Casino Complaints - Non-Bonus Issues' started by breakstone, Feb 13, 2011.

    Feb 13, 2011
  1. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    You know what. I am really sick of depositing my hard earned money at online casinos and then when it comes time for a payout getting the runaround and being made to wait for days or even hours. Its not good enough. I have made the effort to set up payment methods which deliver instant money to casinos, why can't they do the same for the players when they win. It is really not that hard. Anyone who deposits by Neteller, Moneybookers or any other e wallet than can accept payments should be able to have their winnings paid immediately. I can understand if you pay by credit card or take a bonus with a playthrough that this may take longer, but when you dont, as I do it should be instant. I have had enough. I have dropped all casinos that take more than 24 hours to payout, the latest being Sloto Cash. They always have paid me in 24 hours. It is now going on the 3 days and still no payout. Absolutley ridiculous. Not going to take it anymore. I now play at 4 Casinos only and all pay out instantly or in 24 hours or less.
    I think if all players emailed their casinos and made a stand that this is what we want then attitudes might change. If we stop depositing at these places that take days to pay out then they might get the message. Accreddited or not
     
    15 people like this.
  2. Feb 13, 2011
  3. lnspin

    lnspin Senior Member webmeister

    Occupation:
    Webmaster - Mygamblinglife.com
    Location:
    WorldWide
    The longer they hold on to your money the longer the chance you'll play it back
     
    1 person likes this.
  4. Feb 13, 2011
  5. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    You said it all, Inspin :thumbsup:
     
  6. Feb 13, 2011
  7. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    Only place I know of that does it pretty much instantly is 3dice.
     
  8. Feb 13, 2011
  9. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    Sloto is now 3 days? :eek2: Thanks for letting us know. That is completely unacceptable, and what a disappointment. :mad:
     
  10. Feb 13, 2011
  11. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    I know the feeling. Had a 25 freebie at Pantasia with a 250.00 max payout and x15 wr. I made the playthrough and cashed out the money on Wednesday. Four days later and it's still reversible but that's not the kicker.

    Friday, they sent me faxback forms to sign on all deposits I had made from two years ago..starting in February, 09. Five freaking pages with 28 signatures on each page that I had to sign to get a lousy 250.00

    I scanned the pages and emailed it back to them. I got an email back saying someone would be looking at it in two to three business days. I can wait as I have no incentive to play back in the hopes of getting more cash.

    The banks only go back 60 days to look at fraudulent charges so please tell me why they went back 2 years.
     
  12. Feb 13, 2011
  13. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
     
  14. Feb 13, 2011
  15. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    Being an established player you shouldn't even let them get away with that. My computer has no casinos on it. I'll look at some of the other ones I used to play at and see what the payout time is.

    I used to cash out on Thursday and the money would be in quicktender the next morning or evening. It's stalling plain and simple as to what they're doing now. It's going to back fire on them...it's working for them now but players are going to go where they can get paid in a reasonable time frame.
     
  16. Feb 13, 2011
  17. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    We still pay withdrawals within 24 to 48 hours, we also process withdrawals on a weekend. An email was sent to breakstone explaining the sitution and a no deposit bonus was given as way of apology.

    Sometimes we get things wrong but at the end of the day we try our hardest to maintain customer satisfaction.

    Ms Sloto
     
    4 people like this.
  18. Feb 13, 2011
  19. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    ______________________________________________
    Wow -- weekend processing! I have added that to my list of *features* I keep on each site. WTG.

    Thanks also for participating on this forum and jumping in to help so quickly. Very refreshing and reinforces why I like to play at Slotocash.

    Diane
     
    1 person likes this.
  20. Feb 13, 2011
  21. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    I used to have an account with RBS that paid you straight back to you account and it was a mare to be honest I remember winning £300 on BlueSq one Saturday and had used most of it again that day I much prefer the two day delay, but it's the getting paid not when it goes back into your account that's the problem.
     
  22. Feb 14, 2011
  23. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Well beat this To my surprise after requesting my 3rd withdrawal in 3hours from Jackpot capital about 3am EST this morning I saw the full amount in my QT account when I checked as I woke Usually Jackpot Capital holds me up for more than 24 hours but less than 48 Well itas almost 3 months since a withdrawal so they may have changed
     
    1 person likes this.
  24. Feb 14, 2011
  25. 2btakn

    2btakn Dormant account

    Occupation:
    Homemaker
    Location:
    Killeen, TX
    I also made a withdrawal from there yesterday and was paid to my QT this morning!! Way to go Jackpot Capital.
     
    1 person likes this.
  26. Feb 14, 2011
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  28. Feb 14, 2011
  29. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
     
  30. Feb 14, 2011
  31. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I am not defending the practice of M-F processing being the norm for most casinos. Merely stating a fact and trying to check perspective on the OP.

    Matter of fact I started a separate thread complaining that there SHOULD be 24/7 cashier services at all online casinos.

    Thanks for the list of weekend processors from your experience. But I play regularly (and frequently "cash") at High Noon and other CWC casinos, but I have never received a CWC payment on a weekend.

    You must be a favored customer to get that level of service. I am adding to my data base as a favorable * those that you listed that do pay on weekends.

    Thanks,
    Diane
     
    1 person likes this.
  32. Feb 15, 2011
  33. brutaldeluxe

    brutaldeluxe Experienced Member

    Occupation:
    Other
    Location:
    UK
    I would tend to agree with OP. There's no reason cashout to moneybookers can't be instant. In fact there are some casinos where it does appear instantly and I mean instantly upon withdrawing. Other places get it very quick like say pinnaclesports where it's within 30 mins as they claim but usually actually only 10 mins.

    32 Red are decent in that it's the next day worst case scenario as obviously they must process all their withdrawls for the day at once, fair enough.
    But this pending 48 hour period plus then days after that too before you get the cash is a total joke.
     
  34. Feb 15, 2011
  35. TopAff

    TopAff Banned User - exploiting the forum

    Occupation:
    affiliate
    Location:
    World

    I play myself only at casinoextreme because of the instant cashouts to moneybookers/neteller/click2pay. I have been playing there now for almost 1 year and no complaints always pay on time cashout's daily cashback if I loose.

    Its maybe best place to have RTG fun

    For microgaming I play only at 32red because of the best service and quick cashouts.

    Rival only what I think is a good site is Sloto, thats only place where I want to play at Rival.
     
  36. Feb 15, 2011
  37. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    Good luck to you but I hope you are aware that casino extreme has a somewhat checkered reputation and is on the rogue list or equivalent at a few sites and forums. If they are doing OK by you fine but just be carefull.
     
  38. Feb 15, 2011
  39. AFlansburg

    AFlansburg Dormant account

    Occupation:
    homemaker
    Location:
    minnesota
    How do I start a new thread?

    How do I start a new thread?
     

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