[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[tsj]

Guess what I received today:

Dear *******,

This is Henry M from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manages operational services for
LuckyAceCasino.com.

I am contacting you with regards to your account with the username
"*****" and in response to your email.

With regards to your account, this has been reviewed and the decision to
permanently discontinue your membership still stands.
This decision is final and has only been taken after careful
consideration of all factors involved.

Please refrain from opening any further accounts as these too will be
blocked and no deposits returned.

Regards,
Henry M
Operations Department
Cassava (Gibraltar) Ltd.
[email protected]

That was the reply I got for asking *how* exactly did I abuse their bonus policy?

I think this casino is VERY unfair!

That's great news for those who have had their accounts re-opened and their winnings paid.... maybe there is hope for this casino after all.

 

[RobWin]

Guess what I received today:



That was the reply I got for asking *how* exactly did I abuse their bonus policy?

I think this casino is VERY unfair!

That's great news for those who have had their accounts re-opened and their winnings paid.... maybe there is hope for this casino after all.

Unfair is definitely not the word I would use to describe them but more along the lines of ROGUE....

 

[lots0]

Has anyone VERIFIED that accounts have been reopened and/or deposits have been repaid?

So far, I have been unable to verify anyones account has been reopened or that any deposits have been repaid.

or is this just another rumor, that a friend of a friend of my neighbors boyfriends sisters aunt got their account reopened???

 

[lots0]

When my Lizard partner Sorrelltop asked how they were going to resolve the player issues, the response was basically, "But, affiliates are being paid...".
Sad thing is, for too many affiliates, that's the best reason to promote crap like this...

Right now is a good time to check and see what affiliate sites are nothing but affiliate whores. A simple search for for [luckyacecasino], [luckyacepoker] and [luckyacepartners] will give you a nice list of affiliate sites that are nothing but whores.

To be fair some of the people running those affiliates sites may have had their head stuck up their ass for the last two weeks and not seen any of the reports...

 

[Komodo]

Yes, it is getting worse, and maybe not only for the casino in question.

Whenever there is a swarm of new members all making their first post complaining about the same casino...well something isn't quite right about it. One so far is a fraudster (multiple accounts).

I am vigilant about this sort of thing - fraudsters beware - I'm watching out for you.

Whats wrong with you?
I have one account on casino-on-net and one account on luckyace like everyone else here which is perfectly allowed according to the support and got both accounts closed and all winnings confiscated.

Me: I see that you are powered by 888. I already have an 888 account, can I have account at your casino as well?
Jonathan: Although powered by 888.com, yes you are able to have accounts with both and will be eligible for promotions from both.
Me: ok, and if I deposit with money bookers, the wagering requirement is 20xbonus
Jonathan: One minute will check
Jonathan: Sorry for delay.
Jonathan: Yes 20x wagering.
Me: thanks Jonathan, I appreciate it.
Me: Can I play black jack?
Jonathan: Yes
Me: Ok thank you. One last question. I'm from Australia, can I deposit in US$ or pounds? Can I also get the bonus in pounds?
Jonathan: All transactions will be in US$.
Me: ok great, thank you for your help. bye
--------------------
Reply With Quote

 

[lots0]

Whats wrong with you?

No I think the question is.... What is wrong with you Komodo?

CasinoMeister gives help for free, nothing is asked of you or anyone for his help... I guess maybe expecting a little common courtesy for someone that goes out of their way to help people is a little beyond your grasp...

Of course you can always go to that other website, that helps players that get screwed by casinos.... Oh thats right... there aren't any other websites that help players like CasinoMeister does...

 

[KasinoKing]

I got a reply from David White (re: my last post - up a page or two).

He said:-

Im aware of all the trash thats been tossed on us the last few days. All of it is unjustified.

So everything posted here at CasinoMeister is trash...
Well that's OK then - I feel much better now!

 

[Komodo]

No I think the question is.... What is wrong with you Komodo?

CasinoMeister gives help for free, nothing is asked of you or anyone for his help... I guess maybe expecting a little common courtesy for someone that goes out of their way to help people is a little beyond your grasp...

Of course you can always go to that other website, that helps players that get screwed by casinos.... Oh thats right... there aren't any other websites that help players like CasinoMeister does...

Casinomeister isnt watchdog for free.
He gets paid by the casinos for every player who signs up through his links.

And were you think that money comes from? US!

 

[lots0]

Casinomeister isnt watchdog for free.

REALLY.... How much did he charge you?

With your attitude, your lucky I'm not Bryan... I would have banned you already. Your lucky, Bryan is a much more fair minded individual than I am.

You come and ask for help then trash the people that are trying to help... My My... Your parents obviously did not teach you any manners.

 

[SlotsWizard]

I'm aware of all the trash that's been tossed on us the last few days. All of it is unjustified.

There is no doubt in my mind that this casino will be immediately placed in the Rogue pit upon Bryan's return.

Casinomeister isnt watchdog for free.
He gets paid by the casinos for every player who signs up through his links.

And were you think that money comes from? US!

Wrong. First of all, his services are free to those who need them, and many times even when the players do not deserve them. Whether or not he makes money from advertising is irrelevant because he doesn't limit his services to the people who sign up through his links.

Secondly, he mentioned in a post back when the UIGEA was implemented that he doesn't make money from a CPA or revenue share model. He gets a flat advertising fee regardless of how many people sign up.

 

[aksana]

Casinomeister isnt watchdog for free.
He gets paid by the casinos for every player who signs up through his links.

And were you think that money comes from? US!

I think you have to make a public apology to Bryan. It's not fair. You don't know how it's difficult to make such site like CasinoMeister and how it's difficult to run such forum and moreover to help players.

If he didn't earn from this site you would never see such site with such forum and help. And I'm not sure that most of players sign up through their links. Usually players visit this forum when they've already signed up at a casino and have already had complaints. If all players signed up at casinos through Bryan's site in most cases they wouldn't have any problems.

 

[lots0]

more Press Releases from Elen Garth /24-7PressRelease/ - LIMASSOL, CYPRUS, January 29, 2008 - LuckyAcePoker.com is powered by 888, a market leader in the global online gaming industry since 1997.

My name is Elen Garth, and I am the Marketing Manager of MyLotto.com

Mylotto.com is a huge and well known ripoff.

Elen Garth Pokerbility affiliate management MSN: [email protected].

My name is Elen Garth, and I am the Marketing Manager of Pokerbility.com.

My name is Elen Garth, and I am the Marketing Manager TheLotter.com group.

Another scam lottery outfit

Elen Garth Profile at Casino Affiliate Programs
www.casinoaffiliateprograms.com/members/affiliate-webmasters/Elen-Garth.html

I thought I had heard the name "Elen Garth" before.

If this phony(made up) person has anything to do with a website you can bet they will spam you and scam you... Anyone wonder who Elen Garth really is? I have a perdy good idea of who Elen Garth really is... But without proof I won't name names.... yet.

Added: Elsa Sterckx, seems to be the same person as Elen Garth... This is getting interesting, in a spammy kinda way.

 

[Mousey]

Casinomeister isnt watchdog for free.
He gets paid by the casinos for every player who signs up through his links.

And were you think that money comes from? US!

Well.. let's see... how many players signed up through Casinomeister banners/links for their brand new Luckyace accounts??

Maybe I'm wrong, but I think I'd be irate with the affiliate who hosted the link/promo that I clicked to download and sign up at Luckyace -- not Bryan, Max, and the Casinomeister site -- who are trying to help.

........

BTW... are the affiliates who promoted this crap white label not able to mediate any of these disputes between their players and Luckyace?

 

[aksana]

Mylotto.com is a huge and well known ripoff.

Another scam lottery outfit

I thought I had heard the name "Elen Garth" before.

If this phony(made up) person has anything to do with a website you can bet they will spam you and scam you... Anyone wonder who Elen Garth really is? I have a perdy good idea of who Elen Garth really is... But without proof I won't name names.... yet.

Added: Elsa Sterckx, seems to be the same person as Elen Garth... This is getting interesting, in a spammy kinda way.

I know her, she was really an affiliate manager of PokerBility and Mylotto. I remember how she offered me business with Pokerbility, and I didn't agree to work with them , because Pokerbility seemed unfair for me, maybe it's not true but I always feel I can trust affiliate program or not.

She also made a lot of advertising posts of LuckAcePartners on Russian forums and directories. And in these posts she told that LuckyAcePartners was from MyLotto.com creators.

 

[jetset]

Don't expect any of this to end soon. My place has been bombed with emails wanting us to promote this sham. When my Lizard partner Sorrelltop asked how they were going to resolve the player issues, the response was basically, "But, affiliates are being paid...".
Sad thing is, for too many affiliates, that's the best reason to promote crap like this...

That right there tells you something important about the Luckyace attitude to players imo.

This, together with those mysterious Russian connections should have players running as far away as possible from these folks.

 

[jetset]

Guess what I received today:



That was the reply I got for asking *how* exactly did I abuse their bonus policy?

I think this casino is VERY unfair!

That's great news for those who have had their accounts re-opened and their winnings paid.... maybe there is hope for this casino after all.

What arrogance and a total lack of client sensitivity. Accuse a customer of "bonus abuse" but refuse to specify on what grounds the accusation is made.

This sort of refusal to back up an allegation (of bonus abuse) with facts, along with the "resurrection" of some accounts and full payments being finally made indicates to me that this is another of those massive promo blunders which we see from time to time on the operator side.

It's usually a case of a too generous promo which results in a panic reaction when the money starts flowing out, followed by throwing out the baby with the bathwater through locking (winning) accounts indiscriminately.

This is the reason why smart operators don't go the "this decision is final and irreversible" or use the "FU clause" which just loses business that might otherwise be salvaged through reconsideration by wiser heads at a higher level of management.

Hopefully we might see some sanity starting to take hold in the coming days, and more of these silly decisions revisited, because this issue continues to gain momentum and will not go away quietly.

 

[RobWin]

You know, it's a damn shame that there has to be a loud outcry from public forums like Casinomeister before a casino can finally see the err of their ways and maybe start correcting things...you would think they would be half way intelligent individuals running these businesses...

 

[jetset]

Unfortunately not all operators are smart (or honest) - or they allow the wrong people to make key decisions at lower levels of management.

 

[jetset]

at Komodo

BTW, Komodo how come at post #205 you told Support you were from Australia when your profile has you located in Sweden?

About you:
A good guy
Location:
Sweden
How did you find Casinomeister?:
on www.beatingbonuses.com
Occupation: Internet related

 

[Komodo]

I wasnt the one asking.
Didnt see the need to when this guy, Aka23 and my affiliate had already asked support about this and all three got the same clear-cut answer.

 

[maxd]

Has anyone VERIFIED that accounts have been reopened and/or deposits have been repaid? ... or is this just another rumor, that a friend of a friend of my neighbors boyfriends sisters aunt got their account reopened???

I got it directly from two players who had been shut out. They received the email but I can't say for certain that they've verified and confirmed everything. I'll ask them.

 

[aksana]

Originally Posted by swampwitch View Post
Don't expect any of this to end soon. My place has been bombed with emails wanting us to promote this sham. When my Lizard partner Sorrelltop asked how they were going to resolve the player issues, the response was basically, "But, affiliates are being paid...".
Sad thing is, for too many affiliates, that's the best reason to promote crap like this...

LuckyAce don't understand a one thing: if they don't pay players good affiliates who are on Revenue Share model won't work with them.
It's a simple theory:
If a player isn't paid by a casino he or she won't be play there any more hence affiliates won't earn and all their efforts will be unpaid (I mean honest affiliates who spend several days that to gather and write reviews on this casino, and weekly update the promotions and news about this casino, write its games reviews and etc).

 

[roeltjek]

Link Removed (invalid)

"LuckyAcePoker.com is powered by 888 and part of the 888 network, the most trusted and respected name in the online gambling industry since 1997, with 24/7 Customer Support, and an experienced team aimed at making your gaming experience enjoyable, safe, and secure."

Visit LuckyAcePoker.com >>> Link Removed (invalid)

not everyone has that "feeling which is good or wrong"
by the way, they mention it:

Link Removed (invalid)

Pros:

25% sign up bonus of up to $100
All real money players get a copy of Pokerbility poker pot odds calculator
$80K Guaranteed events every Sunday
$20K Guaranteed events Monday-Saturday
$2,000 Free Casino Mix-Up every Thursday
Showdown Survivor Series - win your share of $12,500
Poker School feature
Available in 9 languages
Secure and stable software powered by the 888 Group
24/7 support

Cons:

Players don't get paid
US Players NOT Accepted
Lucky Ace Pokers Avatars are quite boring
Epassporte is not accepted


EDIT: oh forgot the conclusion; if i search for affiliates, i do find several alreday unfortunattely

 

[Shocked]

Has anyone VERIFIED that accounts have been reopened and/or deposits have been repaid?

So far, I have been unable to verify anyones account has been reopened or that any deposits have been repaid.

or is this just another rumor, that a friend of a friend of my neighbors boyfriends sisters aunt got their account reopened???

I can confirm that most of my deposit (98 of 106) was paid back, though none of my bonus or non-bonus winnings.

I've written to them again to encourage them to think up better reasons as to why I should be classed as having abused their bonus policy.

 

[winna12]

Rceived this from the so called casino luckyace/888.com-

Dear xxxxx

This is Linda from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com.

Please be advised that we have reviewed you account and the decision taken to terminate your account still stands and it will not be revoked.
Your initial deposit has been returned from where it came from.

I ask that you refrain from opening any further account on our site or affiliates.

I now consider this issue closed and there will be no further correspondence on this issue.

Kindest regards,
Linda
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
[email protected]

ive pab but now im on my own by the look of things,will these ba**ards pay the people that lost their deposits NO,all they want is LOSERS not winners,and they have proved that,Anyway anyone got any advice?is it worth me going alone and emailing the grai in gibraltar,or just forget about it,any suggestions welcome.

Sent reply to lindas email,asking them to pay my winnings within 48 hours or ill file complaint with gra,also mentioned the ecorga issues will be complained about too,just received following email-

Dear xxxxxx

This is Linda from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com.

I am contacting you in regards to your LuckyAceCasino.com account with username xxxxx.

Thank you for your email,I am sorry for the delay in answering this email as we are experiencing a high number of emails at this present time, for this I apologise. We do strive to answer all emails within the
24-48 hour response time stated.

I can advise you that we have noticed that the only purpose you opened an account with us is to abuse our First Deposit Bonus offer. Since your actions have nothing to do with the gaming services we provide, your membership is not welcomed. According to the SITE USER AGREEMENT, we have decided to permanently close your Lucky Ace account. I have copied the relevant sections from our Terms and Conditions below for ease of
reference:

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently."

"We may terminate your account (including your username and password) without notice if (i) for any reason we decide to discontinue to provide the Service, (ii) we believe that you have breached any of the terms of this Agreement, (iii) your use of the Service has been in any way improper or breaches the spirit of this Agreement."

The last cashout you requested was paid out only to the amount of $200 (i.e. your original deposit) and the rest was transferred to the bankroll and voided.

Please refrain from opening any new accounts with us as they too will be closed.

Also note, in the event you do open any new accounts your deposits will not be refunded.



Kindest regards,
Linda
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
[email protected]

My god how can they ACCUSE me of these accusations,this is totally unacceptable,my account was not even left open for more than 24 hours,i will now be contacting the gra.

 

[happygooner]

Sent reply to lindas email,asking them to pay my winnings within 48 hours or ill file complaint with gra,also mentioned the ecorga issues will be complained about too,just received following email-

Dear xxxxxx

This is Linda from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com.

I am contacting you in regards to your LuckyAceCasino.com account with username xxxxx.

Thank you for your email,I am sorry for the delay in answering this email as we are experiencing a high number of emails at this present time, for this I apologise. We do strive to answer all emails within the
24-48 hour response time stated.

I can advise you that we have noticed that the only purpose you opened an account with us is to abuse our First Deposit Bonus offer. Since your actions have nothing to do with the gaming services we provide, your membership is not welcomed. According to the SITE USER AGREEMENT, we have decided to permanently close your Lucky Ace account. I have copied the relevant sections from our Terms and Conditions below for ease of
reference:

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently."

"We may terminate your account (including your username and password) without notice if (i) for any reason we decide to discontinue to provide the Service, (ii) we believe that you have breached any of the terms of this Agreement, (iii) your use of the Service has been in any way improper or breaches the spirit of this Agreement."

The last cashout you requested was paid out only to the amount of $200 (i.e. your original deposit) and the rest was transferred to the bankroll and voided.

Please refrain from opening any new accounts with us as they too will be closed.

Also note, in the event you do open any new accounts your deposits will not be refunded.



Kindest regards,
Linda
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
[email protected]

My god how can they ACCUSE me of these accusations,this is totally unacceptable,my account was not even left open for more than 24 hours,i will now be contacting the gra.

Roughly translated as...

We note that you were actually able to come away with some profit from our casino which is not welcomed in the slightest so we'd rather you didn't come back.

Oh yeah, it is also against our terms and conditions that you should profit hence we have confiscated any winnings and made sure that you instead will suffer a small loss due to conversion rates.

Have a nice day
Linda
Rejection dept
Thieving Enterprises

 

[vinylweatherman]

These players who have received the SECOND "eff off" Email should DEMAND their playlogs and complain to Gibraltar. Also, if the request for game logs is refused, add this to the complaint with Gibraltar.
With these game logs, we can assess ourselves whether they are really looking for "bonus abuse", or are simply voiding winnings indiscriminately.

These connections with Russia, Spamming, and with the same "name" appearing both at LuckyAce Partners AND known scam operations, are EXTREMELY worrying, and should be addressed at the highest level at both 888.com, Gibraltar, and eCogra (based on their seal being granted to 888.com, who admit to actually operating LuckyAce).

 

[Webzcas]

I got a reply from David White (re: my last post - up a page or two).

He said:-

So everything posted here at CasinoMeister is trash...
Well that's OK then - I feel much better now!

Trash!!!!?????

They should stop spamming me. I have lost count of them asking me to promote their casino

No doubt that if they are sending multiple unsolicited emails then they are also concentrating on other less than reputable marketing activities. Such as spamming the search engines per chance........

 

[aksana]

These players who have received the SECOND "eff off" Email should DEMAND their playlogs and complain to Gibraltar. Also, if the request for game logs is refused, add this to the complaint with Gibraltar.
With these game logs, we can assess ourselves whether they are really looking for "bonus abuse", or are simply voiding winnings indiscriminately.

These connections with Russia, Spamming, and with the same "name" appearing both at LuckyAce Partners AND known scam operations, are EXTREMELY worrying, and should be addressed at the highest level at both 888.com, Gibraltar, and eCogra (based on their seal being granted to 888.com, who admit to actually operating LuckyAce).

Interesting fact Elen Garth replied to me, she didn't answer all my questions. She just sent me this email:

Hi Akasana,

Sorry for delay. Can you please clarify where do you see eCogra seal?

She can't find the eCogra seal on Lucky Ace and maybe she even didn't know about that What's a non professionalism!

 

[sushicoo]

Ok just wanna update my situation. Finally I emailed them saying if I do not get my withdrawal, I will elevate my action to get my money. The next day, they processed my 200 deposit but not my 300 winnings without sending me any emails whatsoever. guess I will send them another email.

 

[lots0]

They should stop spamming me. I have lost count of them asking me to promote their casino

No doubt that if they are sending multiple unsolicited emails then they are also concentrating on other less than reputable marketing activities. Such as spamming the search engines per chance........

Once I told them I was putting them in my Rogue section I have not had a SINGLE spam from these guys. So they do have total control of who gets spammed and who does not.

If you put them into a ROGUE status on your site let me know, by PM and I will add your link to one of my sites (it will be a good clean link). This goes for anyone that put these guys up as a Blacklisted casino... A free link, just PM me.

I already see their efforts in the search results, they have been desperately trying to get my Rogue listings for luckyacecasino off the front page of google... with some small temporary success. But I have been talking with a google search quality rep and they don't like these scam casinos anymore than I do...

Affiliates please note: You promote these scam casinos and your taking a big risk with your google listings...

She can't find the eCogra seal on Lucky Ace and maybe she even didn't know about that What's a non professionalism!

First I don't think it is a she... I have had several email exchanges with elen garth, over the scam lotto ticket buying business mylotto, and it did not come across as a woman to me, more like a group of different people using the same name. I wanted them to verify that they paid just one winner, before I promoted them... Not only were they unable to provide a single winner or a single copy of a canceled check used to pay a winner, but she warned me, in no uncertain terms not to say anything negative about mylotto or "bad stuff would happen"...

I would also like to point out that since I posted luckyace group as a ROGUE and posted about it here, my email servers have been under attack by some Russian spammers... Coincidence... I don't think so.

 

[sonneti2]

Just to add I've been stiffed aswell. Will PAB now.

 

[happygooner]

Well well, I see that a thread I posted elsewhere is at the top of a google search on 'luckyace casino'

Think i'll have to speak with the mods and get the thread renamed to something which can warn others.

 

[sonneti2]

Just got this email from live chat...

Dear SUCKER,

This is Gareth C from the Operations Department at Cassava Enterprises (Gibraltar)

Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com. I am

contacting you in regards to your account with username XXXXXXXX

I am writing to you with regards to your recent email concerning your account and

the documents supplied. Please note that we have further reviewed your account and

believe that you have been abusing our bonus policy.

As stated in our Terms and Conditions, in the event of such abuse, we reserve the

right to discontinue the member's account. As such your membership has been

discontinued. Arrangements have been made to return your initial deposit.

Please refrain from opening further accounts with any site operated by us as these

also will be blocked and any deposits liable to be forfeited.

Regards,

Gareth C
Operations Department
Cassava (Gibraltar) Ltd.
[email protected]

 

[jetset]

Just backing up to post #225 for a moment, Luckyace-888 said this:

"I can advise you that we have noticed that the only purpose you opened an account with us is to abuse our First Deposit Bonus offer."

How can they deduce this? And if they don't want one-time visitors taking a chance on their promos why not specifically include that in the T&Cs? Rhetorical question - they want to get everybody in and then fleece the winners by the looks of it.

This non-specific "bonus abuse" allegation is clearly a crock.

The implied threat against Lots0 following his comments on MyLotto are also worrying, as is the "coincidental" attack on his website from Russia.

Does anyone else get the feeling that 888.com's due diligence on Kamay before entering this white label agreement may have been less than adequate?

 

[Przecinek]

Whenever there is a swarm of new members all making their first post complaining about the same casino...well something isn't quite right about it. .

Yup, but whenever there is a swarm of users making first post complaining about casino it might aswell mean that there's a swarm of unhappy players cheated out of their money.
I know a guy that played 10$ a hand- you can loose easily your deposit in 30 min. that way, still he was deemed bonus abuser eh good i haven't opened account there

 

[Przecinek]

... You know getting ripped off is your own fault... 888 and it's dirty little tricks are well known and several top casino rating sites have blacklisted/Rogued 888 for using dirty little tricks like this... if you would (...)

Oh yeah, that makes everything clear now, i guess we can now peacefully close Casinomeister website, as there's no need to rogue or blacklist websites here anymore -> after all it's all players fault and their naive belive that casino won't rip them off. Makes things so much easier. And if casino is not blacklisted or it's new than your to blame even more, after all only a total idiot would trust a new casino. (By the way Casino-on-net has been paying winnings to their players most of the time, luckyace casino most of the time doesn't). If anyone would google on Casino-on-net they might aswell see that 888.com does pay (even abusers playing with 1$ stakes).

 

[Shocked]

Looks like the Link Removed (invalid) search term is coming up with some warnings within the first page of google.

 

[SlotsWizard]

Looks like the lucky ace casino search term is coming up with some warnings within the first page of google.

Good SEO work there ensuring that pages with complaints about them rank higher than the casino's website itself!

 

[Seinemeyer]

These players who have received the SECOND "eff off" Email should DEMAND their playlogs and complain to Gibraltar. Also, if the request for game logs is refused, add this to the complaint with Gibraltar.
With these game logs, we can assess ourselves whether they are really looking for "bonus abuse", or are simply voiding winnings indiscriminately.

These connections with Russia, Spamming, and with the same "name" appearing both at LuckyAce Partners AND known scam operations, are EXTREMELY worrying, and should be addressed at the highest level at both 888.com, Gibraltar, and eCogra (based on their seal being granted to 888.com, who admit to actually operating LuckyAce).

Good point there. After I received first email telling about bonus abuse, I immediately sent an email where I requested my game logs. This was nine days ago. Not really suprised, but I haven't received any reply from LA.

 

[jetset]

Good point there. After I received first email telling about bonus abuse, I immediately sent an email where I requested my game logs. This was nine days ago. Not really suprised, but I haven't received any reply from LA.

Failing to send gaming logs timeously on player request - another black mark. Jeez, can't these Luckyace-888 people get anything right?

 

[jetset]

CASINO CAUTION

Luckyace trainsmash rolls into second week

Still at the epicentre of an intense and widespread Internet message board furore over the disqualification of hundreds of players from its generous sign-up bonus rewards, Luckyace Casino has lumbered into its second week of crisis with little sign of any intention to address the problems.

And disgruntled players are now beginning to lodge formal complaints with the Gibraltar government, which licenses 888.com.

The white label operation is owned by industry newcomer Kamay Holdings and powered by 888.com, and has been accused of:

* Unfair and indiscriminate confiscation of winnings and bonuses earned legitimately by players in compliance with the casino's T&C's

* Non-specific broad accusations levelled at winning players of "bonus abuse" without evidence of such activity.

* Failing to provide gaming logs timeously when asked by aggrieved players.

* Displaying a "Safe and Fair" eCOGRA seal dishonestly and without undergoing the mandatory inspection, probity checks and monitoring demanded by that non-profit, player protection organisation.

* Spamming affiliates to market the operation.

* Applying a general "we can do what we want" clause to the disadvantage of legitimate players.

Within days of launching, Lucky Ace started generating an alarmingly large and diverse number of bonus abuse disqualification complaints, judging by message board postings and player advocate approaches.

The complaints all have a similar theme: Player deposits and receives a matchplay bonus; play is compliant with the casino's promo T&Cs, leading to wins on allowed games; player cashes out, and finds his or her account locked pending despatch of ID documents. The casino security staff then advise the player that his/her play has been classified as bonus abuse without giving any explanation of how they came to this conclusion, and then all winnings and bonuses are chopped, with deposits only returned to the player.

In many cases, players assert that their bad experience occurred on their one and only visit to the new operation.

Staffers with the experience that 888.com has amassed over many years of operations must know that if a player meets the T&Cs applicable to an offer, without involvement in any illegal or fraudulent activity, then he or she should be paid. If the casino for some reason does not want to do business with the player, then the place to exclude him or her is at registration - not after the fact.

Where a casino wishes to lock a player's account it is perfectly entitled to do so in enforcing its right of admission - but only after paying monies that are due to those who have met the T&C requirements offered.

Until this debacle involving hundreds of locked accounts is sorted out, players would be well advised to continue to be extremely cautious around this new arrival, which is now believed to have Russian connections.

Players are increasingly asking how effective 888.com's "due diligence" has been in taking this problematic white label on board at the risk of its own reputation.

 

[vinylweatherman]

Given that ALL support, including deposits and withdrawals, is handled by 888.com staff, and not Kamay staff; WHO EXACTLY is making the decisions as to who to pay, and who to screw over?

I am also wondering how on earth Lucky Ace managed to get a Gibraltar licence in the first place (Gibraltar should have noticed the prior connections with the scam lottery sites, spamming, and Russia), or is this another deception like the fake eCogra seal?

 

[aksana]

they removed eCogra seal

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Today I received another spam email from Elen Garth with offering a partnership... Moreover she didn't answer my questions and continues to send spam.

 

[vinylweatherman]

they removed eCogra seal

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Today I received another spam email from Elen Garth with offering a partnership... Moreover she didn't answer my questions and continues to send spam.

Yes, they REALLY have now.

However, why no "Gibraltar licenced" logo

NOWHERE do they make clear who they are, where they operate from etc... they have a long page about "responsible gambling" though - interestingly, they claim to be a "reputable and established" online casino, funny that, coming from a site that has been around less than a month!


Removing the eCogra seal impresses no-one, they are still "rogue".

 

[aksana]

Yes, they REALLY have now.

However, why no "Gibraltar licenced" logo

NOWHERE do they make clear who they are, where they operate from etc... they have a long page about "responsible gambling" though - interestingly, they claim to be a "reputable and established" online casino, funny that, coming from a site that has been around less than a month!


Removing the eCogra seal impresses no-one, they are still "rogue".

I'm also confused, because I don't understand who they are: Kamay Holding or Cassava Enterprises Ltd. And are they really licensed?
I can't find Kamay Holding in the list of Gibraltar licensed sites, only Cassava:

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[Webzcas]

I have an an article on one of my sites concerning the launch of Lucky Ace which ranks #4 on google.co.uk for Lucky Ace Casino.

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I will be updating this article to ensure it contains references to this thread, the locking of players accounts enmasse for supposed bonus fraud and will also mention the spam tactics Lucky Ace are employing.

 

[SlotsWizard]

Looks like the Link Removed (invalid) search term is coming up with some warnings within the first page of google.

Hey - it looks like you edited the link out? I was being serious when I said you did a good thing.

It's probably too late to re-edit your post, so I'll insert the link to the

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warning page here.

We WANT people searching for "lucky ace casino" to come across the complaints and NOT the casino's website, that is a GOOD thing!

 

[GaryWatson]

It seems pretty obvious that Kamay Holdings is just a front for 888. They are spamming under a new smokescreen. A company which owny owns 2 LuckyAce companies partnering with 888? 888 have not cleaned up their act. They are just trying to be sneakier. This is about theft & fraud under a new name.

 

[GaryWatson]

Kamay,is reputed to own some 271 other domains including Chinaloft, a resource site for antique hunters registered by Gazit Bingaman.

Gazit Bingaman

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Outdated URL (Invalid)


Gazit Bingaman owns www.tracypark.com the poker site that has been spamming this one. His e-mail is [email protected] or so the whois search tells me.

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Interesting redirect


Domain Name: wedoitallvegas.com

Status: clientDeleteProhibited, clientRenewProhibited, clientTransferProhibited, clientUpdateProhibited

Registrar: GODADDY.COM, INC.
Whois Server: whois.godaddy.com
Referral URL:

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Expiration Date: 2016-10-30
Creation Date: 2001-10-30
Last Update Date: 2007-07-08

Name Servers:
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