[IN PROGRESS] Luckyacecasino - bonus "abuse" problem

[lots0]

I hope the Luck Ace guys are in an open minded mood.

Max, you are an optimist, no doubt about it.

 

[RobWin]

Max, you are an optimist, no doubt about it.

No doubt...you go Max... You going to need a lot of patience on this one i'm sure...

 

[jetset]

I've just been reading Bryan's PAB cautionary note on this, and it is worrying that there are such a large number of complaints so soon after this outfit has launched. That's not a good sign at all.

But I'm pretty sure that there is no imminent danger of 888.com suffering from cash flow problems LOL!

This is a white label for Kamay Holdings which is operated by 888.com, which means (I think) that it is the 888.com security department that is involved here, presumably because they have strong indications that there are contraventions of the T&Cs going on.

If there is no evidence of non-compliance with the LuckyAce T&Cs, then they need to get the players paid first as Bryan has observed over at the PAB section....then they can lock out legitimately, exercising their right of admission.

See Casinomeister News for more information on LuckyAce and Kamay Holdings.

 

[damianb]

Screwed.

Started playing on 888.com a few weeks ago ($200/$200). A few days later, I met Wagering requirements and requested withdrawal.
About then, I got an email from luckyacecasino with a similar offer.
Also played it and fulfilled the WR.

Status: 888.com: $427
Status: Luckyacecasino: $390.

Then they requested my docs. I sent them, but did not get a reply. Contacted live chat a few times, until I finally had to resend my docs because the format was not okay or something like that.

Now both accounts are locked and my winnings void. Livechat is unable to help me in any way (connection keeps getting lost, they say they cannot help me etc). A few minutes ago someone in livecaht told me $200 will go back to my MB account and $227 will go to some casino bankroll? Both accounts are locked, so that won't help me either. Used PAB already.

 

[RobWin]

This situation is sounding worst by the moment...

 

[damianb]

Well, now they won't give me any information about anything, the last thing they said is that they keep all the money in a locked account with no access. And that my deposit of luckyace will be refunded to my moneybookers; about my 888.com deposit I haven't got a clue. The now just keep saying I have to mail the Operations Department, but they do not reply to any email at all..

 

[The Dude]

Started playing on 888.com a few weeks ago ($200/$200). A few days later, I met Wagering requirements and requested withdrawal.
About then, I got an email from luckyacecasino with a similar offer.
Also played it and fulfilled the WR.

Status: 888.com: $427
Status: Luckyacecasino: $390.

Then they requested my docs. I sent them, but did not get a reply. Contacted live chat a few times, until I finally had to resend my docs because the format was not okay or something like that.

Now both accounts are locked and my winnings void. Livechat is unable to help me in any way (connection keeps getting lost, they say they cannot help me etc). A few minutes ago someone in livecaht told me $200 will go back to my MB account and $227 will go to some casino bankroll? Both accounts are locked, so that won't help me either. Used PAB already.

Perhaps it's because you have multiple accounts - like you do in this forum.

Bye.

 

[The Dude]

This situation is sounding worst by the moment...

Yes, it is getting worse, and maybe not only for the casino in question.

Whenever there is a swarm of new members all making their first post complaining about the same casino...well something isn't quite right about it. One so far is a fraudster (multiple accounts).

I am vigilant about this sort of thing - fraudsters beware - I'm watching out for you.

 

[RobWin]

Yes, it is getting worse, and maybe not only for the casino in question.

Whenever there is a swarm of new members all making their first post complaining about the same casino...well something isn't quite right about it. One so far is a fraudster (multiple accounts).

I am vigilant about this sort of thing - fraudsters beware - I'm watching out for you.

Well noted...good point !

 

[Kopse88]

I made a PAB too although I don't have too high hopes on the matter...

And no, I'm not a fraud - just got a link to this forum from the site I usually check out for bonuses. A lot of people there are having the same problem.

 

[maxd]

Max, you are an optimist, no doubt about it.

What's that little ditty about optimists and pessimists?

'Twixt optimist and pessimist
The difference is droll:
The optimist sees the doughnut;
The pessimist sees the hole.

-- McLandburg Wilson, 1915

Some days I'm a doughnut guy ... and some days I'm not.

Oh, FWIW I thought I'd mention that I'm automatically junking any of these LuckyAce PABs where the player hasn't bothered to contact Customer Service: if you can't be bothered neither can I, simple as that.

 

[roeltjek]

max i have bothered livehelp but they wont talk and say me to email support. And emailing means no reponse.

I think this counts for everyone!

 

[maxd]

max i have bothered livehelp but they wont talk and say me to email support. And emailing means no reponse.

Yes, that's kind of the same story I'm hearing too. Still, the player must make the attempt, even if it fails. That way at least we can say "they tried, no response, that's why I'm doing this on their behalf."

 

[happygooner]

Sorry not to have come here under better circumstances but I too am in the same boat. Not a fraudster/scammer/abuser of bonuses at all and in fact only had this one new account with luckyace.

No 888 or any affiliatory organisation accounts whatsoever.

Although not the official thread to introduce yourself in I thought this is where'd I'd start due to the primary reason for me finding out about this place.

I've had the bonus abusing email (despite sticking rigidly to their t&c's), had the chat with livechat where they wouldn't discuss a thing, had the telephone conversation where they wouldn't discuss a thing, had the automated emails that tell me they'll get back to me at some point in the next millenium.

Only thing I haven't had is an explanation as to how/why they have reached the ludicrous decison they have and an emailed response of any kind to my last email questioning all this.

 

[happygooner]

Oh yeah and I guess I will be yet another addition to the already large number of PAB's if they don't resolve this thing soon enough.

 

[roeltjek]

Dear xxx,



I appreciate the effort you have made to contact eCOGRA and explain your predicament. I do however regret that we are currently not in a position to become actively involved in the resolution of this issue, as eCOGRAs dispute mediation service is a benefit offered exclusively to players at sites which are formally approved by eCOGRA.

Lucky Ace is not an eCOGRA Approved Site, I will however pass your query on to the appropriate department at 888.com.

If you require any assistance with an eCOGRA Approved site (a full list of all the approved sites can be viewed at www.ecogra.org/approved), please do not hesitate to contact me.

Kind Regards,

Tex Rees

 

[Shocked]

Would it be worth contacting eCOGRA as a complaint against 888.com as it is they who are working the 'operations' department and sending out the dodgy emails..or am I just being stupid?

 

[lots0]

or am I just being stupid?

Not stupid, maybe just a little naive.

 

[kavaman]

I think ecogra should take a stand in this mess. Luckyace is not ecogra approved, but peoples 888.com accounts are being locked aswell because of this.

-kavaman

 

[Jukep]

I do however regret that we are currently not in a position to become actively involved in the resolution of this issue, as eCOGRAs dispute mediation service is a benefit offered exclusively to players at sites which are formally approved by eCOGRA.

Lucky Ace is not an eCOGRA Approved Site, I will however pass your query on to the appropriate department at 888.com.

Well well. I wonder what eCogra thinks about LuckyAces posing as an "eCOGRA Approved Site". See:

You do not have permission to view link Log in or register now.

They have an eCogra logo on their site, and this:

"As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA, a non-profit organization based in the UK. eCOGRA ensures that approved online casinos are properly and transparently monitored to provide player protection."

Screenshot taken.

 

[lots0]

can you post that screen shot for all to see?

 

[Jukep]

can you post that screen shot for all to see?

Sure:

You do not have permission to view link Log in or register now.

 

[eat87]

One more PAB from me, not happy about them taking my $700!

 

[winbig]

Sure:

You do not have permission to view link Log in or register now.

Interesting. Maybe this would be just cause for 888 to lose their eCogra license?

 

[maxd]

Well well. I wonder what eCogra thinks about LuckyAces posing as an "eCOGRA Approved Site". ....

Nicely done! (FWIW, I had trouble loading your screenshot -- maybe prob with the size? -- so I took another and photoshoped it down ... just in case )