Brights1971
Dormant account
- Joined
- Jan 21, 2014
- Location
- UK
Hi all
I am new to this site but I have been playing with King Neptunes for a couple of months now and have always found them ok but I have had a problem over the last few days and am not happy with the outcome. I play Cyberstud and obviously it only involves one deck of cards but I got a pair of Jacks so doubled down and the dealer got 4 King of Hearts??? I made a complaint saying it was an impossible hand and I was not happy about it and they said they would look into it and then came back and said it was just a software error and that I should not worry about it. I still have a screen shot of it and sent it to them and they said that it was a "graphical anomaly which I’m told is very small percentage that happens" Is this normal or can I take this any further??
I know that the odds are always in their favour and that they have disclaimers on these things so apologies in advance if this is a dumb question
I am new to this site but I have been playing with King Neptunes for a couple of months now and have always found them ok but I have had a problem over the last few days and am not happy with the outcome. I play Cyberstud and obviously it only involves one deck of cards but I got a pair of Jacks so doubled down and the dealer got 4 King of Hearts??? I made a complaint saying it was an impossible hand and I was not happy about it and they said they would look into it and then came back and said it was just a software error and that I should not worry about it. I still have a screen shot of it and sent it to them and they said that it was a "graphical anomaly which I’m told is very small percentage that happens" Is this normal or can I take this any further??
I know that the odds are always in their favour and that they have disclaimers on these things so apologies in advance if this is a dumb question