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I won at casino.com

Joined
Apr 4, 2005
Location
UK
The 10-play JoB jackpot was quite high, so I decided to give it a play. My balance was about $2650 before I started playing. It's a 25 cent 7/5 game, $12.50 stake per hand, so you really need a big bankroll to play it seriously. I lost money quite quickly, not sure how many hands I played, but I wasn't playing long, I'm guessing <100 hands. Was going to stop when my balance went below $2400, then I decided $2300. End up at at $2297.

Gave up, with the jackpot at >$27,000, I knew you'd have to realistically put tens of thousands of dollars through to have a good chance of winning.

For some reason, a few minutes later decided to go back for another go. Got back over $2300, decided to keep going till I fell below it.

My balance was down to $2300.18 and I had what was probably going to be my last bet.

Got KQTc. I knew that my chance of winning was slim - 1 in 1081 on any given hand, so I didn't think too much of it. (This by the way, was my first three to a royal - and I didn't have any fours). To win the progressive you have to get the royal on line 1. Line 2-9 only pay a stinking $1000.

I draw and get the following

Expired Image

Hmm, royal. And on the progressive line. But why have I only won $1003.75?

I wonder if perhaps the software has reordered the wins to put the RF line at the bottom. But the progressive has gone. Did somebody else win seconds before me? The progressive was definitely over $27,000.

Heart pounding I contact casino support. 'I think I just won the progressive, but my balance only shows as $3303.93'. 'It's showing as $29,680.95 here' she said, 'Log out, login and check'. So I logged out, and sure enough:

Expired Image
 
Hellooo!!! :eek2:

Nice bloody win there law, Id say thats the biggest one this year for the Casinomeister members, havent seen one close to that yet- at least not that I can remember.

So whats your plans for the money, hopefully buy something nice for yourself and the family.
 
Hiya: Yea, the ol, "Log out and back in" trick. hehe, I am sure it made the Win even better, with all the suspence and what not....:thumbsup:

I mean, you win the jackpot, and it shows up instantly, What fun is that? hehehe
 
absolute class in a glass

The 10-play JoB jackpot was quite high, so I decided to give it a play. My balance was about $2650 before I started playing. It's a 25 cent 7/5 game, $12.50 stake per hand, so you really need a big bankroll to play it seriously. I lost money quite quickly, not sure how many hands I played, but I wasn't playing long, I'm guessing <100 hands. Was going to stop when my balance went below $2400, then I decided $2300. End up at at $2297.

Gave up, with the jackpot at >$27,000, I knew you'd have to realistically put tens of thousands of dollars through to have a good chance of winning.

For some reason, a few minutes later decided to go back for another go. Got back over $2300, decided to keep going till I fell below it.

My balance was down to $2300.18 and I had what was probably going to be my last bet.

Got KQTc. I knew that my chance of winning was slim - 1 in 1081 on any given hand, so I didn't think too much of it. (This by the way, was my first three to a royal - and I didn't have any fours). To win the progressive you have to get the royal on line 1. Line 2-9 only pay a stinking $1000.

I draw and get the following

Expired Image

Hmm, royal. And on the progressive line. But why have I only won $1003.75?

I wonder if perhaps the software has reordered the wins to put the RF line at the bottom. But the progressive has gone. Did somebody else win seconds before me? The progressive was definitely over $27,000.

Heart pounding I contact casino support. 'I think I just won the progressive, but my balance only shows as $3303.93'. 'It's showing as $29,680.95 here' she said, 'Log out, login and check'. So I logged out, and sure enough:

Expired Image
you know what, i only bet low as i cant afford much more(sniff sniff) but OMG i am so delighted when someone wins and especially when you hear their story, i bet the old heart was going (BOOM BOOM BOOM) well done hun and enjoy your winnings.
 
:rolleyes:

After participating in a promotion and receiving a Bonus, you recently requested a cash-out of $25,000.00.

Please note that you did not comply with our promotion bonus policy, by either not wagering at least the minimum required in total bets, or wagering on excluded games (see website for detailed list). We have therefore declined your withdrawal request and the amount of $25,000.00 has been returned to your account .

You are required to wager a further $11.01 more in allowed games in order to meet the wagering requirements.

For further details regarding the bonus in question ,please refer to the email that you were sent when the bonus was credited to your gaming account .

They didn't send me an email, but I think I got an automatic, unrequested 25% sticky bonus of $100, for depositing $400 last week.

I will duitfully wager $11.01 and cash out.
 
God, my heart dropped when I started reading that email....until I got to the part about wagering an additional $11.01. Silly maybe, but rules is rules I guess.

I hope you receive your funds in a timely manner. :thumbsup:
 
Well they aren't making much effort to make this go smoothly.

I deposited $200 by credit card on 28th March. I made a withdrawal in April, they asked me for ID, I sent them what they asked for and they processed my withdrawal. Now they've sent out emails asking for a signed deposit declaration for the $200 deposit made in March, for copies of my credit card, ID, etc. Which I wouldn't mind, but they've already processed one withdrawal and received ID which they were happy with.
 
First off. WTG on your awesome win. :notworthy
Well they aren't making much effort to make this go smoothly.

I deposited $200 by credit card on 28th March. I made a withdrawal in April, they asked me for ID, I sent them what they asked for and they processed my withdrawal. Now they've sent out emails asking for a signed deposit declaration for the $200 deposit made in March, for copies of my credit card, ID, etc. Which I wouldn't mind, but they've already processed one withdrawal and received ID which they were happy with.

Hmm. Not good.

So typical of so many casinos, to be very strict in cashouts.
I bet If you deposited 30k they wouldnt ask for any ID.

Hope they dont stall it to long. Keep us updated
 
Well they aren't making much effort to make this go smoothly.

I deposited $200 by credit card on 28th March. I made a withdrawal in April, they asked me for ID, I sent them what they asked for and they processed my withdrawal. Now they've sent out emails asking for a signed deposit declaration for the $200 deposit made in March, for copies of my credit card, ID, etc. Which I wouldn't mind, but they've already processed one withdrawal and received ID which they were happy with.


Great win, please keep us posted on payment.:thumbsup:
 
Your video poker win.

Just to let you know www.casino.com is under this websites rogue section.If you want to get paid off by this casino, you may need Casinomeister's help on this one.

If you still don't get paid, then you may need a good lawyer to deal with this website to monitor any "white collar" crime activity.

It's great to have a win, but it's even better to get paid off for it.

Hope it works out for you.
 
I can't see it in the rogue section.
Nope, nor can I.
And since they are part of the reputable Mansion group, I can't see why they would have ever been in there... :confused:
(Unless it was previous owners...?)
KK
 
Nope, nor can I.
And since they are part of the reputable Mansion group, I can't see why they would have ever been in there... :confused:
(Unless it was previous owners...?)
KK

I dont like mansion. They stalled my poker winnings of 200$, by declining my cashout request, saying my id wasnt good. visa, pass, bank statements , utility bill, beeing verified by phone, nothing was good enough for them, and I ended up with 0$ and told them to close my account.

It only took about 5 emails and about 10 days before they managed to close my account. :rolleyes:

Reputable my ass.

I made a post about it in the poker room section some time ago.
 
but they are licenced in Gibraltar, so I would not panic just yet.

From what I know of Gibraltar, and the way they conduct business, I wouldn't panic at all. When the 888.com white label casino, Lucky Ace, opened up.....there was a major screw up....accounts locked, winnings voided, claims of bonus abuse, etc. Once Gibraltar was made aware of the player issues/complaints, it was rectified, and fast. To my knowledge, all issues were dealt with in a satisfactory manner. This is one licensing/regulatory jurisdiction that I do have faith in.
 
I'm amazed that they haven't called you already to congratulate you and such, wow.. that's just short sited on their part! Is 28k not a big enough win to be worthy of a congratulatory call and to make sure things go smoothly?!
 
I don't understand why people try to win jackpots in casinos with so low reputation, like casino.com has. I don't think casino.com is a rogue casino but I would never trust them as much as I trust Bet365, for example. The jackpots are in every Playtech casino the same so there is no good reason to play at casino.com beside the bonus offer.

A good demonstration of this is the recent Joyland case. Joyland is good enough to win some smaller amounts (< 1000 Euro) with their bonus offers but I would never play a progressive game in this casino.
 
I don't understand why people try to win jackpots in casinos with so low reputation, like casino.com has. I don't think casino.com is a rogue casino but I would never trust them as much as I trust Bet365, for example. The jackpots are in every Playtech casino the same so there is no good reason to play at casino.com beside the bonus offer.

I never heard anything worrying about casino.com or Mansion. They invited me to their box at Tottenham last year. They seem well financed. Bet365 is better, but my account there is in pounds, you don't want to play Playtech progressives in pounds, the jackpot is lower. There aren't many playtech casinos with a better reputation, just Totesport and Bet365.
 
I called them yesterday, support didn't seem to have a record of my emails to them, nor theirs to me. She was useless, said she's send an email to the different department (apparently no phones there, only email), and I'd get a reply within 24 hours. No joy.

I don't think they're crooked, just useless.
 
I called them yesterday, support didn't seem to have a record of my emails to them, nor theirs to me. She was useless, said she's send an email to the different department (apparently no phones there, only email), and I'd get a reply within 24 hours. No joy.

I don't think they're crooked, just useless.

Youre calm arent you. I wouldn't be able to sleep. I saw your post on moneysavingexpert about how to withdraw $28000.
 
I called them yesterday, support didn't seem to have a record of my emails to them, nor theirs to me. She was useless, said she's send an email to the different department (apparently no phones there, only email), and I'd get a reply within 24 hours. No joy.

I don't think they're crooked, just useless.


I think your being generous!!! I am sick to death of trying to collect from so called "good" casino's, I am having a problem with an ECogra M/G right now, delays, reversal delays, doc's, ambiguous terms and so on....... Only a handful of good ones left, this industry has fallen to all time lows in my books.
 
Hmm this slow pay has cost me 800 so far, as the pound continues to strengthen against the dollar. They seem to have accepted my ID now at least.

I just connected to live chat, they said my wthdrawal will take 6-8 business days as I've 'only just requested it'. Why was that? Because the promised 'within 24 hours' response to my query about what was going on was deliberately delayed so that they could cancel my withdrawal as still pending after a week, so they can drag it out a bit longer.
 
Hmm this slow pay has cost me 800 so far, as the pound continues to strengthen against the dollar. They seem to have accepted my ID now at least.

I just connected to live chat, they said my wthdrawal will take 6-8 business days as I've 'only just requested it'. Why was that? Because the promised 'within 24 hours' response to my query about what was going on was deliberately delayed so that they could cancel my withdrawal as still pending after a week, so they can drag it out a bit longer.

Stay strong thelaw, just like the pound. :D Sounds like you may be nearing the end of a delayed payment.

Slow is pay is better than no pay, but the anxiety produced is ample.

Please keep up posted.
 
I have only just caught up with this thread for some reason.
That was an absolute beauty, well done.

I really think and hope you will get paid but it must be incredibly frustrating for you right now.
Maybe I will get back into VP now my love affair with slots is over.:what:

Thanks for the screenies, congratulations and good luck.:thumbsup:
 

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