I see a New Rival casino was born RubyRoyal

[BingoT]

I see a New Rival casino was born RubyRoyal

 

[Balky]

Nice looking homepage but the SUB is sticky and has a WR of 50x.

Cheers Balky

 

[Tengil]

Got spammed by them (or some of their affiliate) already.

I think Ill pass.

 

[NASHVEGAS]

SAME VILLAGE EINSTEINS AT RUBY ROYAL

Players should be happy with this classic BONNE CHANCE term.

NO DOCS REQUIRED FOR WITHDRAWLS TO BE PAID

Still pitching a perfect game, seventh inning stretch

John, I've memorized your apologetic replies ((would be imposssible to not have)) so don't sweat it, word is, we'll get your reply posted

Is there a smilie for shooting the smart ass messenger??

 

[NASHVEGAS]

And no you will not be paid any amount greater than the maximum daily, weekly withdrawal limits when you submit the still required security documents per CS so no barking up that tree...............The word "not" is just the usual RIVAL skin eff up:notworthy:notworthy

 

[Pinababy69]

Is there a smilie for shooting the smart ass messenger??

Here ya go Nash... :machinegu

Interesting read over at AGD btw.....thanks for the link. I especially enjoyed the part where the info on HOW bonus "abusers" are weeded out by Rival....was offered to any affiliates willing to meet face to face, or talk on the phone ie. what goes on behind the scenes. Too bad the players (who actually pay the salaries), aren't offered the same courtesy, and privy to that info. Nope, just bonus ban em with zero explanation.

And the explanation of why progressive wins can't be paid out in one lump sum? Cause funds have to be gathered from all over the place/different processors. Oh, and other softwares have had casinos go belly up because of big jackpot wins. Ummm, not if the progressive funds are kept aside and separate as they are supposed to be. Not used as operating capital.

Again, thanks for the link. Yeah, online gaming needs another Rival casino.

 

[RobWin]

Here ya go Nash... :machinegu

Interesting read over at AGD btw.....thanks for the link. I especially enjoyed the part where the info on HOW bonus "abusers" are weeded out by Rival....was offered to any affiliates willing to meet face to face, or talk on the phone ie. what goes on behind the scenes. Too bad the players (who actually pay the salaries), aren't offered the same courtesy, and privy to that info. Nope, just bonus ban em with zero explanation.

And the explanation of why progressive wins can't be paid out in one lump sum? Cause funds have to be gathered from all over the place/different processors. Oh, and other softwares have had casinos go belly up because of big jackpot wins. Ummm, not if the progressive funds are kept aside and separate as they are supposed to be. Not used as operating capital.

Again, thanks for the link. Yeah, online gaming needs another Rival casino.

I did try my best in that conversation... Seems as I was kinda on my own in that one though.

 

[Pinababy69]

I did try my best in that conversation... Seems as though I was kinda on my own in that one though.

Rob, I didn't want to mention names...but I thought you were awesome in that thread. I thought you were diplomatic, and you asked all the right questions. To be brutally honest, I didn't expect it from you, given the fact of how heavily you promote Rival yourself. But really....I didn't think you were out of line, nor did you show any disrespect to anyone. I still don't get what's wrong with asking questions...and why it was thrown back at you with such an attitude. It was eye opening to say the least. Thanks for trying...because we don't seem to get too many answers over here at CM ie. The Devil's Playground.

 

[NASHVEGAS]

Here ya go Nash... :machinegu

Interesting read over at AGD btw.....thanks for the link. I especially enjoyed the part where the info on HOW bonus "abusers" are weeded out by Rival....was offered to any affiliates willing to meet face to face, or talk on the phone ie. what goes on behind the scenes. Too bad the players (who actually pay the salaries), aren't offered the same courtesy, and privy to that info. Nope, just bonus ban em with zero explanation.

And the explanation of why progressive wins can't be paid out in one lump sum? Cause funds have to be gathered from all over the place/different processors. Oh, and other softwares have had casinos go belly up because of big jackpot wins. Ummm, not if the progressive funds are kept aside and separate as they are supposed to be. Not used as operating capital.

Again, thanks for the link. Yeah, online gaming needs another Rival casino.

I could disect it but the most important significance imo (and sense of vindication) is the affiliate community even if just for a moment in time is catching on to his song and dance.

Yes, I realize the impetus for most of the affiliates catching on. That said, I am just glad to see that some members of the affiliate community are attempting to get Rival Gaming to shape up or ship out!!

 

[RobWin]

Rob, I didn't want to mention names...but I thought you were awesome in that thread. I thought you were diplomatic, and you asked all the right questions. To be brutally honest, I didn't expect it from you, given the fact of how heavily you promote Rival yourself. But really....I didn't think you were out of line, nor did you show any disrespect to anyone. I still don't get what's wrong with asking questions...and why it was thrown back at you with such an attitude. It was eye opening to say the least. Thanks for trying...because we don't seem to get too many answers over here at CM ie. The Devil's Playground.

Thanks for saying that Pina. I never did understand the attitude part either. I think I finally said something to the effect of the guy sounding totally stressed out or something like that. Oh well.

I have always and still do believe that casinos and programs and certain issues definitely need to sometimes be taken to task with the rep(s). I figure as long as I can try and maintain a constructive balance between promoting them while at the same time taking certain issues to task with them is a fair balance or at least an attempt at it.

I'm not trying to plug here but I would always go to battle for the players first in probably 98% of issues, even those that did not sign-up thru me at my site. But still, I want to try to keep a good balance too and pick the issues that I'm going to battle on carefully. Hope that makes sense..

 

[bb28]

I'm proud to say I gave Rob some pats on the back too.....via PM a while back. I couldn't believe the attitude he got, for doing nothing more than asking questions.
The person who didn't want to answer the questions used BS excuses not to. Disrespected was one and how he was doing everyone such a great favor just being there. Ooooo pls!

 

[NASHVEGAS]

I did try my best in that conversation... Seems as I was kinda on my own in that one though

I see how you may feel that way especially when the industry leaders do not want the boat rocked. May take in water and sink But you were not on your own. Kinda,fair enough

I perceived multi messages from others being sent to Mr. Wright (npi) especially at the end of the thread. JUST MY PERCEPTION!!

 

[Pinababy69]

But still, I want to try to keep a good balance too and pick the issues that I'm going to battle on carefully. Hope that makes sense..

Makes perfect sense Rob. You start fighting over every single, small thing...you tend to not get taken seriously when the big issues come up. And besides, you can't win every battle....nor are they all worth winning. That old adage about "choosing your battles wisely" still rings true. You did good.

 

[chuchu59]

Hey Rob,

Can you post a link here to the thread you are talking about. I would love to read it. Thanks.

 

[NASHVEGAS]

Hey Rob,

Can you post a link here to the thread you are talking about. I would love to read it. Thanks.

Am I allowed? If so,pronto or I can PM it----all ears!!

 

[Pinababy69]

Am I allowed? If so,pronto or I can PM it----all ears!!

AGD has their own Announcements Forum here in the Webmaster section Nash...I don't see why you wouldn't be allowed to post it. JMO.

 

[NASHVEGAS]

AGD has their own Announcements Forum here in the Webmaster section Nash...I don't see why you wouldn't be allowed to post it. JMO.

Thanks as that rule confuses me maybe because, I'm tired nevermind

LINK
Link Removed (invalid URL)

Living the dream,lol!!

 

[chuchu59]

I am surprised by the responses over at AGD. What Rob is asking are perfectly valid questions. If we could head a 'head in the sand' award for casino managers it would def be John of Rockbet. If I am reading correctly, he is saying that the Irish Luck fiasco is a non-issue because there arent many players that visit forums. That makes me believe that many of the Rival casinos except possibly Slotocash would have shared the pot that Irish Luck had gotten thru illegal means.

I think he also mentions that bonus-banning from Rivals is not nearly as severe as MG or even RTG. Rival may be growing but it's customer base is not nearly as huge as the other 2. Furthermore, it's more the attitude that Rival casinos choose in labelling bonus lovers as bonus abusers that really piss people off. People take a bonus, lose and that is great. Once the same people start winning, they are bonus abusers. WTF. So people who continually lose on bonuses are not bonus abusers until they start winning. Come off it. Most players take bonuses to extend their playtime and Rival has responded by secretly increasing the variance of their slots. I have noticed that while the RTP to players has still remained relatively stable, you now need many, many more spins to overcome the variance even on slots that were previously regarded as low to medium variance. Several slots that used to give many bonus rounds give far fewer now but once you hit it pays much better. They have even altered some payouts to do this. Months ago, when I played Granny's Attic, 2 scatters paid you back your bet. No longer now so if the RTP is still the same the variance has increased as you get 2 scatters many times.

Rob, it's their turf so they gave you a hard time over these questions that we all hope could be answered. You are helping us and even them in the long run. Keep it up mate.

 

[hippo925]

I did try my best in that conversation... Seems as I was kinda on my own in that one though.

From a player's point of view, that was a really interesting read! I think you did a FANTASTIC job of demonstrating a balance between someone interested in improving an affiliate program while at the same time addressing issues for your players and the community in general.

You raised excellent points and questions, but unfortunately, the affiliate manager did not want to address them at that time nor in that forum. Instead, a tactic was used against you to create the impression that you were being out of line or overly aggressive, unappreciative, etc....

That was too bad because you were being quite polite and professional.

I remember an Adam Sandler movie where his character was on a plane. He nicely asked for a plillow or something and the attendent remarks " please don't raise your voice at me." He didn't raise his voice of course, but it was the impression that the attendant wanted everyone else on the plane to have. It is a tactic that is used often to derail arguments or debates.

I am still really suprised that no one really wanted to get into the whole bonus banning thing or the progressive issue, but everyone keeps wondering why the numbers were down? weird.

 

[bb28]

Really excellent summary Hippo925.
You said exactly what I was thinking.

 

[chuchu59]

From a player's point of view, that was a really interesting read! I think you did a FANTASTIC job of demonstrating a balance between someone interested in improving an affiliate program while at the same time addressing issues for your players and the community in general.

You raised excellent points and questions, but unfortunately, the affiliate manager did not want to address them at that time nor in that forum. Instead, a tactic was used against you to create the impression that you were being out of line or overly aggressive, unappreciative, etc....

That was too bad because you were being quite polite and professional.

I remember an Adam Sandler movie where his character was on a plane. He nicely asked for a plillow or something and the attendent remarks " please don't raise your voice at me." He didn't raise his voice of course, but it was the impression that the attendant wanted everyone else on the plane to have. It is a tactic that is used often to derail arguments or debates.

I am still really suprised that no one really wanted to get into the whole bonus banning thing or the progressive issue, but everyone keeps wondering why the numbers were down? weird.

We might need to find the Adam Sandler in 'Big Daddy' to counter this.

 

[BingoT]

I guess it took them a few days to come out with a $11.00 ND.

 

[gaputernut]

I guess it took them a few days to come out with a $11.00 ND.

Yeah, i figured i would try them out using that $11, and did pretty good...had fun, got it up to over $300.....did the play thru, and decided to test their cashout process since it said i could cash out $55,
cash out within 2-5 business days, i requested it on the 11th at 1am, waited a couple of days and contacted support....that is when they said 2-5 days, their email said 2days

well here it is Friday...contacted support again...he said probably early next week....i said ok...

just got this email from them....

"Before your withdrawal can be processed, the system requires a verification deposit from your Quicktender account to your casino account. This is done in order to link your Quicktender account to your casino account.

This is for security purposes in order to guarantee the withdrawal will be processed to the correct account. You do not have to wager this deposit and may withdraw it right away."

well this is not stated in the t&c's .....and i have seen this done before at some "shaddy" places. but i know they do not need to do this to process a withdrawl...since they have my QT account # and email addy. (correct me if i am wrong)

it's not a big deal to me...not to get the $...but it will sure make me think twice before depositing.

(I don't post much...but thought i would in this case....since they are a new place and all)

 

[Kenny Lingus]

I see a New Rival casino was born RubyRoyal

Awesome! Now I have another casino to avoid like the swine flu!

 

[slotheadlizard]

rival

Yeah, i figured i would try them out using that $11, and did pretty good...had fun, got it up to over $300.....did the play thru, and decided to test their cashout process since it said i could cash out $55,
cash out within 2-5 business days, i requested it on the 11th at 1am, waited a couple of days and contacted support....that is when they said 2-5 days, their email said 2days

well here it is Friday...contacted support again...he said probably early next week....i said ok...

just got this email from them....

"Before your withdrawal can be processed, the system requires a verification deposit from your Quicktender account to your casino account. This is done in order to link your Quicktender account to your casino account.

This is for security purposes in order to guarantee the withdrawal will be processed to the correct account. You do not have to wager this deposit and may withdraw it right away."

well this is not stated in the t&c's .....and i have seen this done before at some "shaddy" places. but i know they do not need to do this to process a withdrawl...since they have my QT account # and email addy. (correct me if i am wrong)

it's not a big deal to me...not to get the $...but it will sure make me think twice before depositing.

(I don't post much...but thought i would in this case....since they are a new place and all)

Hey, congrats on your win, anything is better than nothing. I won on a free chip at Vegas Regal casino a couple of months ago. They asked for a ver. deposit from my qt. I did it, but didn't wager it. They sent my money in like 24 hours without a hassle.

I understand someone not wanting to this but, I've come acrross it more and more. I had to send one to Casino Titan, an RTG casino as well. Good Luck

 

[gaputernut]

Thanks!
I wouldn't have an issue with it really....except....it didn't state that i would have to do that in the t&c's of the bonus.

and after thinking on it some....how would they do the first time dep bonus with that first dep....would they have you claim that...then have WR to play off before you could do the $55....and if you don't claim that first time dep bonus...will it then be gone?

the bottom line is.....if a casino wants a player to do a dep first ...then state it up front, not wait 4 days (and support saying there is no issues, as i contacted them 2x asking if there were any issues)

if they do that with free $....do i want to risk real money? no...dont think so.

 

[nygirl30]

Well i see i'm not the only one being given the run around with a lousy 55.00 withdrawal.. Got the 11.00, met the wagering i had like 130.00 balance.. I requested the withdrawal to my quicktender they removed the bonus and whatever else was left they took out also so my balance was 55.00..


Requested the withdrawal and nobody ever said anything about verification doc's until the 4th day.. Suddenly when i asked i was told i would have to deposit, this is a bunch of crap, nowhere did i see anything about having to deposit in order to withdraw..

So i'm with you on this issue!!

 

[rubyroyal]

Hi Everyone,

gaputernut and nygirl30 please could you PM me your login names and i will look into this asap..

thx

 

[KasinoKing]

Thanks!
I wouldn't have an issue with it really....except....it didn't state that i would have to do that in the t&c's of the bonus.

and after thinking on it some....how would they do the first time dep bonus with that first dep....would they have you claim that...then have WR to play off before you could do the $55....and if you don't claim that first time dep bonus...will it then be gone?

the bottom line is.....if a casino wants a player to do a dep first ...then state it up front, not wait 4 days (and support saying there is no issues, as i contacted them 2x asking if there were any issues)

I haven't looked at Ruby specifically, but ALL the Rival casinos ask players to make a verification deposit before cashing out from a free chip (if they haven't deposited previously).
They are obliged to do this for age-verification.
I've done it myself at least twice - you do NOT have to wager your deposit - just cash it out again with your winnings on top.

This does NOT effect your first deposit bonus in any way.
If a Rival casino does change your first deposit offer after you have cashed-out from a free chip we (the forum) want to know about it!

May your good luck continue!
:notworthy

 

[gaputernut]

I haven't looked at Ruby specifically, but ALL the Rival casinos ask players to make a verification deposit before cashing out from a free chip (if they haven't deposited previously).
They are obliged to do this for age-verification.
I've done it myself at least twice - you do NOT have to wager your deposit - just cash it out again with your winnings on top.

This does NOT effect your first deposit bonus in any way.
If a Rival casino does change your first deposit offer after you have cashed-out from a free chip we (the forum) want to know about it!

May your good luck continue!
:notworthy

Hey KK.....Yes...I can understand if they want to do that...but State it in the T&C's. I would be glad to give them my DL for age verification...no problem....

the point being, state it up front...or even in the email that was sent when cashout request was done....not 4 days later....

 

[gaputernut]

Hi Everyone,

gaputernut and nygirl30 please could you PM me your login names and i will look into this asap..

thx

Thanks!!! Info Sent

 

[nygirl30]

Thanks info has been sent via PM...

 

[nygirl30]

Still waiting for a response?

 

[gaputernut]

i am wondering what other casino's this place has? when i spoke to support..they asked me which casino i was speaking about.....anyone know who else these folks rep?

i finally got a reply to my org email, saying the same thing...dep before withdraw, but nothing from the guy here.

this all seems an after thought to me....anyone playing rival casino's knows that when you claim a bonus....you have to go to the cashier..and the terms for that bonus are laid out and you have to accept them....in that screen there was nothing about this.....nothing in the email sent after i requested it....nothing said by support when i asked 2x if everything was ok with the request...i kinda expected to have to send ID.....

if there is anything i wanted to do by posting is....
#1. let folks know about that condition on the "free" $11
#2. let the casino know...you gotta tell folks up front about these kinda things..not 4 days into the deal. (makes you look bad)

And BTW....thank goodness CM is around for us to comunicate with each other on issues such as this...having a voice is great!!!!
Thanks CM!!!

 

[KasinoKing]

i am wondering what other casino's this place has? when i spoke to support..they asked me which casino i was speaking about.....anyone know who else these folks rep?

ALL the Rival casinos (except 2) use the same centralised support centre - that's why they will ask you which casino you are talking about.

I think Ruby is a "Stand alone" casino.


As an aside I had an interesting e-mail conversation with their affy manager telling him what I think of their diabolical bonuses. I was just about to post it here, but then had a second thought... I'll give him time to respond first...

KK

 

[Nifty29]

And BTW....thank goodness CM is around for us to comunicate with each other on issues such as this...having a voice is great!!!!
Thanks CM!!!

Amen to that!

As an aside I had an interesting e-mail conversation with their affy manager telling him what I think of their diabolical bonuses.

They must have seen you coming KK

 

[nygirl30]

Yeah i got the same crap... I must deposit for "verification" purposes before my withdrawal get's processed??

 

[gaputernut]

Yes i got the same today in pm. oh well...he says you only need $25 but you can only dep $50 min in QT....and it's not like i would trust them now anyway.

oh well....no skin off my nose. At least it wasn't real $ i lost

 

[nygirl30]

Yeah your right.. I got an idea, how about they pay us first and then will deposit in good faith of course what a joke this place is..

 

[CURTSONLYLOVE10]

Hey, congrats on your win, anything is better than nothing. I won on a free chip at Vegas Regal casino a couple of months ago. They asked for a ver. deposit from my qt. I did it, but didn't wager it. They sent my money in like 24 hours without a hassle.

I understand someone not wanting to this but, I've come acrross it more and more. I had to send one to Casino Titan, an RTG casino as well. Good Luck

there is so many post i could quote but i will do this one since i am having the same problem with vegas regal....

i talked so someone in chat cant quote her name now but i saved the chat...she keep telling me that i hae to make a qt eposit also...after i gave her fever she told me to hold for another person..who id'ed his self as the manager...i proceed to tell him that i saw no where in t&c where i need to make a deposit to with drawl i also told him that i gave him my qt account so y cant u just put it there...and i pasted from the t&c where it says to send in DL, utility bill, and back and front of cc to id who i am...he took a long time coming back but when he did he said i was correct that it does not say anywhere in t&c or their website where i have to make a deposit...but,,,,,,,,,,,,,,i have to...this is standard...i asked him how is it standard through word of mouth when u make a withdrawl...uhave to deposit 50.00 in qt i do not have that to deposit even if i can withdrawl it right away....i received an email from them today saying that i have to send in forms and make a qt deposit before i can withdrawl...

p.s. he said he will see to it that they update the website to point out that u have to deposit before u can withdrawl.....

p.s.s. when they make a mistake like this in the grocey store regarding sale prices they give it to u for the price seen in the circular than make changes...u have to honor the sales price if called out on it before changes r made or this is false advertising...am i right or wrong on that...

 

[gaputernut]

Well....aparently this casino does have it in their t&c page....when it was put in i have no idea....could have always been there.

With Rival Casino's .... I always go by the cashier screen that lays out the terms for claiming that bonus - where you accept the terms at....and i guess that is my bad, to assume this clause would be there.

Seems everyone is saying this is becoming standard practice.....Why????
When i am trying out a casino, part of playing and requesting cashout is a test really (if i am lucky enough to try to cashout)....i don't want to put money into a place when I dont' know if i will get the cashout, since you are new.

Am i nuts or is this type of thing just crazy?

I know that microgaming has free spin offers...and some request a dep before you can cash out anything...but Hey....that is microgaming....and i trust them.

I do have another question to Ruby....what if i requested a check to be sent to me? How is that handled?

I don't want to bash anyone....this type of request seems crazy to me to begin with. (like i said....i don't care about the $ it's the point of it all)

 

[CURTSONLYLOVE10]

Well....aparently this casino does have it in their t&c page....when it was put in i have no idea....could have always been there.

With Rival Casino's .... I always go by the cashier screen that lays out the terms for claiming that bonus - where you accept the terms at....and i guess that is my bad, to assume this clause would be there.

Seems everyone is saying this is becoming standard practice.....Why????
When i am trying out a casino, part of playing and requesting cashout is a test really (if i am lucky enough to try to cashout)....i don't want to put money into a place when I dont' know if i will get the cashout, since you are new.

Am i nuts or is this type of thing just crazy?

I know that microgaming has free spin offers...and some request a dep before you can cash out anything...but Hey....that is microgaming....and i trust them.

I do have another question to Ruby....what if i requested a check to be sent to me? How is that handled?

I don't want to bash anyone....this type of request seems crazy to me to begin with. (like i said....i don't care about the $ it's the point of it all)

what casino r u referring to when u say they have it in their t&c becasue vegas regal did not have it in there when i spoke to cs via live chat saturday nite...the manager confirmed it was not there then came back with it is standard procedure...and there u cant cashout through check it is only 3 options click to pay, ewallet, and qt..which i think is so unfair...most rtg & mg have many more withdrawl and deposit methods....

p.s. i know u have to deposit a min of 50.00 to qt but can i deposit 25.00 into my vegas regal through qt or do i hae to deposit the whole 50.00

 

[gaputernut]

what casino r u referring to when u say they have it in their t&c becasue vegas regal did not have it in there when i

i am speaking of Ruby Royal, and I have no idea if the t&c's, on the website, had it before...I only Accepted the bonus thru their software....like most rivals usually have all the info attached to it...this time it didnt'.

 

[chuchu59]

Whilst Rival has more than its share of problems I have yet to see a Rival casino confiscating any verification deposits. In fact, if you had won thru a free chip which was given to players in the hope of forging a long term casino-player relationship I cannot see why depositing $25 is such an issue unless it's a hit-and-run exercise.

 

[Nifty29]

Whilst Rival has more than its share of problems I have yet to see a Rival casino confiscating any verification deposits. In fact, if you had won thru a free chip which was given to players in the hope of forging a long term casino-player relationship I cannot see why depositing $25 is such an issue unless it's a hit-and-run exercise.

I agree with Chu.

After all, they are asking for a $25 deposit (which is the minimum) with NO wagering requirements - you can cash it and your winnings out right away. If they were asking for $100 and you have to wager it 10x THEN I would be telling them where to go...but only a rogue operator would expect that anyway so chances are you werent going to get paid in the end.

Ive also been told by a Rival rep that it is a limitation of the software that you can only withdraw via a method you have previously used to deposit, so limiting withdraws to the webwallets at least gives them some kind of protection as those wallets have their own security regimes.

They just want to know you are really who you say you are and also see if you are just a bonus hunter. As Chu said, there has never been a case of Rival keeping anyones verification deposit.

 

[nygirl30]

Okay i'm going to test them here.. I will make my deposit of $25.00 via Quicktender. I don't have an issue with that as long as i am paid..

I'm not going to wager that $25.00 I will deposit and then request a withdrawal to my Quicktender..

So to my understanding i'll have a pending withdrawal of $55.00 plus my $25.00, can anyone find out for me if i'll have to wait another 2-5 day's for it to be processed again?

Thanks for any advice..

 

[Nifty29]

So to my understanding i'll have a pending withdrawal of $55.00 plus my $25.00, can anyone find out for me if i'll have to wait another 2-5 day's for it to be processed again?

Just email support or go to live chat.

Other posters say they have it in 24 hours but thats no gaurantee.

 

[nygirl30]

Thanks Nifty, i emailed the Rep and asked how long I would have to wait once i deposit.

I'll keep everyone posted.

 

[gaputernut]

let us know NY.....I can't do anything till payday....then maybe i will give it shot too.

 

[nygirl30]

The 25.00 verification deposit has been made via Quicktender.. I'll keep everyone informed..