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I really think that something should be done about slow processing and payouts

Discussion in 'Casino Complaints - Non-Bonus Issues' started by rogertb, Feb 23, 2016.

    Feb 23, 2016
  1. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    If I want to play after a few minutes the casino gets my money ... on the rare occasions I get a win the payout procedures are deliberately slow. I can't believe this is anything but an attempt by the operators to hang on to our hard won money. I had a small win on Sloto Cash Casino on the 10th Feb .... after 2 weeks of jumping through hoops (inc. having to physically sign a form, scan it and sent it back) I have now had an email stating that:

    "Congratulations! We wish to confirm that your card force payout for $481.10 was processed yesterday. It may take 5 - 15 working days for funds to be on your card."

    .... potentially another 15 days .... I guess they might also attempt to string that out a bit as well.

    The latest excuse from Cruise Casino (and I had to drag this out of them they DIDN'T contact me to let me know there was a problem, I had to get into a live 'chat' with someone) was that my driver's licence and c/card was too low a resolution. Well I can tell you it was totally fine, I am a designer and know how to use a scanner !

    These are excuses, authorisation should only take a few days and payouts a few hours, there are some casinos out there who act fairly - I will stick to them in the future, when will these cowboys realise they are shooting themselves in the foot ie losing players and getting complaints ?

    Roger
     
  2. Feb 23, 2016
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    unfortunately its just what some casinos practice with the hopes you reverse it and lose it. I had the same issue with intertops casino. Stall tactic after stall tactic.

    Right now Im dealing with SportsInteraction and same thing. Stall tactics. I sent in docs last week still havent heard anything. Went to live chat today and ask whats going on and they said they didnt get anything from me. Check my email, shows sent and accepted. Live chat on Friday told me they got them. All of the sudden they want me to resend it. So another 3-5 business days to be approved and then another 3-5 business to be processed. Leaving 6-10 days of reversal time.

    I basically told them thats fine, use your stall tactics. As soon as the money reaches my bank account Im closing my account. Which is a fairly big loss for them, as I like to make sports bets and play in the casino. So I was a reg there for the last little bit.

    What I suggest, as soon as you sign up at a casino and plan to deposit, send in your documents first. That way if you win you dont have to wait for them to be verified. Or the chance that they "magically" wont accept them. Then see how the cashout process goes. If you arent happy, leave and never return.

    I have found a couple of casinos that verifiy my documents same day and send payout same day. I stick with them for the most part. The odd time Ill wander off for a change of scenery.
     
  4. Feb 23, 2016
  5. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Yes I agree lockinlove .... good idea to send in docs at the beginning but they all have different requirements and they are never clear about what they want eg Sloto was the first to ask for a physical signature .... they are all rubbish ! I'll certainly be self excluding when I've got the money out !
     
  6. Feb 23, 2016
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Yeah you just have to find a casino that doesnt mess around with players.

    For me, Trada is my favorite for verification. They might not have all the games available as other sites do but they have enough of the ones I like. Their verification is superfast same with cashouts. Only downfall with them is if you cashout via bank. Fees are steep.

    I see you said you played at sloto? If I recall thats RTG? I find most casinos with that software make you sign some form and send it to them. Im def not a fan of that. So if you like RTG (not sure why you would:p) be prepared to be signing forms etc.
     
  8. Feb 24, 2016
  9. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    Suggestion

    Did you guys ever consider not gambling? Think about it, at the end of the day, you will always lose. You will make some money here and there but all it takes is one bad bet and it's all gone. I was able to quit gambling after a moderate to severe addiction ruined my life and my personality. I honestly couldn't remember what I was like before I came down with this horrible disease.
     
  10. Feb 24, 2016
  11. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Sure.

    The day crap casinos stop stalling payments or treating players badly is roughly the time when the pope formally renounces catholicism & when bears refrain from defecating in woodland areas
     
    1 person likes this.
  12. Feb 24, 2016
  13. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    its total BS and borderline criminal, 15 days??? how come casumo, pokerstars, 32red, video slots, energy (just to name a few) can process verification within one hour and these places seem to think fifteen days is acceptable to process verification docs and send payment.

    It shows that they dont really care much for the player to be honest and will lose future business because of this behaviour
     
    1 person likes this.
  14. Feb 25, 2016
  15. trickster

    trickster Dormant account

    Occupation:
    Researcher
    Location:
    Moscow, Russia
    15 days that's too long! You should just find another casino! May be many players don't reach that level(winning) to realize.
     
  16. Feb 27, 2016
  17. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Ok chaps thanks for those further contributions I'm still awaiting payouts from both mentioned casinos so I totally agree with those of you that suggested that they were almost criminal and I will not be using them again. If I do play any more it will be with the recommendations mentioned here ! and alexking - I really do agree with your comments and are hoping to quit. I'm finding it quite difficult. Self exclusion seems to be working most of the time .... any advice ?
     
  18. Feb 27, 2016
  19. krowster83

    krowster83 Full Member

    Occupation:
    Self employed
    Location:
    mtl
    I'm currently waiting to do my first withdrawal at videoslots. I sent all documents which were verified right away but it seems they forgot the verify the letter I had to write for each prepaid card. They must of forgot I suppose and now they are really busy it seems lol. I'll give them another day I suppose.

    I sent the files 24h ago.

    Oh yeah I almost screwed up big time was up 800$ went down to 10$ now back at 600$ lol long live chibeasties saved me. Please hurry videoslots lol. I think I'm going to break my phone just to not have access to play lol
     
  20. Feb 27, 2016
  21. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I am currently waiting for a withdrawal from Monday at Unibet. I have been on to the rep who has kindly tried to help.

    I have sent 3 different pictures of my card, it is old and kind of worn (3 year old) and it's starting to piss me off now. Rep has informed me that it takes 3/5 days with financial team, then i get another email from them today asking for my documents again.

    I had actually used my card because skrill was down.

    So six days from withdrawal, let's see................
     
  22. Feb 27, 2016
  23. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Everything I've read in this thread regarding payout speed is simply not good enough!

    I made my first withdrawal from a casino I recently joined Thursday evening. I had been paid about an hour later with no KYC request, so if they 'make the effort' other places could be just as quick.

    Well impressed and will return as a customer, Isn't that what its all about :confused:
     
  24. Feb 27, 2016
  25. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    I agree, what I love about VS is the fact that they dont advertise any of the quick and professional service!
     
  26. Feb 27, 2016
  27. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hi Again this shows a very different dealing, UNiBET casino has to be the fastest paying casino in terms to my card , if your all verified then if i make a withdrawal on any week day its always there the next day. ive checked on all my withdrawals & everyone has been paid the next working day. clearly i haven't had the card issues you have but payments are quick , i have accounts at many well cutting back now , but my other accounts always seem to be 2-3 days & more since i've not been using neteller im finding it hard to carry on using a card , maybe time to stop playing altogether as payments aren't fast enough at other casinos.
     
  28. Feb 27, 2016
  29. deadoralive23

    deadoralive23 Experienced Member

    Occupation:
    worker
    Location:
    uk
    I gamble a lot less now and it's for this reason, i'm not saying i want my money instantly but most casino's just take the right mick.
     
  30. Feb 27, 2016
  31. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    15 days..
    Therefore I don't play at RTG casinos:)
     
  32. Feb 28, 2016
  33. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Yes, they were fast when I used Skrill. However it was down the day I played and I used my card....never again!

    I mean if Videoslotsand Trada can KYC clear me in a matter of hours, why can't they.

    Anyhow I uploaded new docs again yesterday and still not heard anything as yet so I'm on 7........
     
  34. Feb 28, 2016
  35. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    There is only one reason for slow withdrawals and excessive pending periods. Temptation. Doesn't affect me as I don't play at any casinos with that.

    Says a lot about the ethics of a casino that pays fast.
     

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