I played disallowed games, Inetbet wont pay me!

[colly]

And once again we have cries from other players of predatory or rogue or review status as soon as a player doesn't like a decision or an action. The player was at fault here- terms are clear and neither is he a newbie. Most casinos would have just wiped the whole balance in his account.

Some news- every now and then the player IS in the wrong- can we please try and only make accusations and put labels on a casino when they are warranted rather than when we don't like it.

 

[Slotster!]

Most casinos would have just wiped the whole balance in his account.

Nope. There's a great thread knocking around at the minute in relation to how we should expect more from the organisations we spend money with, and that some are stuck in the darker, murkier ages of online gaming.

No casino I play at would have done that, regardless of any 'rule breach' - and they would've ALL contacted me punctually and accurately. Most if not all would've probably realised I made a mistake and let it slide.

I'm not saying INetBet should do any of those things; the player broke a term and they are quite entitled to do whatever they like.

Don't assume however all casino's operate the same non-personal, draconian attitude towards customer service. They don't.

 

[The Dude]

Meister, YOU assign the ratings and I dont know where you get your facts. I notice each time there are baragges of negative comments on INETBET you raise their ratings.

Don't get me wrong..they are a honest casino but no pay 24 hours as you are stating sometimes it takes 3 weeks to pay. I can prove it 2 times over. I had an issu with INET but its their problem that I dont' play there anymore
I didn't make an issue with themby posting my tirade here but to be honest your praise of INET cannot be correct considering the several issues always being raised with them. Guess after this thread is done they will be a 9.1 rating. I hope my honest disagreement with you wont get me banned from this forum

No, I don't assign the ratings. As a relatively seasoned member, you should know this. The ratings are transparent and calculated using the following criteria:
https://www.casinomeister.com/rating-system-explanation/

The same formula is used for every casino listed here.

The only thing that is subjective are the Meister Points. This is the rating casinos get for their participation and attitude. iNetBet has a total of .6 points in three categories under this subject header (each category is .2 max with a limit of 1.0 Meister points).

Exuding Casinomeister philosophy = .2
PAB responsiveness = .2
Availability offline = .2

So that is .6 points that I directly influence. If I were to remove these points they would be scoring 8.3 which is still pretty good.

If you think the formula is flawed, then state why and propose a solution. Don't just post a troll post with a "I know I'll be banned for this" bullshit.

 

[Stovetopp]

Excluding the current issue where the player broke the bonus terms (and hence the casino is not at fault), perhaps you could list the (several) issues that you believe warrant a downgrade in rating?

P.S. The only way it would take 3 weeks to pay is if you are in the USA and there was delays in the bankwire process or check delivery. Perhaps you could in fact provide the evidence of this so Inetbet can clarify. I know that Inb are one of the few places that will pay out large wins within 24 hours in full e.g. someone hit a RJ of about 20k a year or so ago and was paid in full to Neteller within hours. As Bryan said,...I'll take that over live chat any day. To compare, it would take 5 weeks at club world.

Well, for USA players who don't have netteller there is no frigging way one will get paid in 24 hours. So I guess for non USA INET is very resposive. It has to be.

For this OP, I jhink he is dead wrong and he should be embarassed to post here. I completely agree with INET's decision to void all and any winnings.

As for documentation as to my 3 weeks waiting for 2 consecutive payments there is no need for me to post here in puiblic. I did not close my a/c but I havent played at INET IN ABOUT 2 MONTHS.
Fortunately, I was very lucky there but the BS when you have to get paid is not worth the hassle. As a matter of fact I think the first time I played at INET with a bonus I hit a royal flush and was paid without any hassle That waa way way back If yu insist however I can send whatever documentsation I have regarding the 3 weeks delay in payment . BTW, this was by check
I think I know why the "hassle" but no facts to back it up except from my own experience

 

[mimi26]

Nope. There's a great thread knocking around at the minute in relation to how we should expect more from the organisations we spend money with, and that some are stuck in the darker, murkier ages of online gaming.

No casino I play at would have done that, regardless of any 'rule breach' - and they would've ALL contacted me punctually and accurately. Most if not all would've probably realised I made a mistake and let it slide.

I'm not saying INetBet should do any of those things; the player broke a term and they are quite entitled to do whatever they like.

Don't assume however all casino's operate the same non-personal, draconian attitude towards customer service. They don't.

I really dont think you can assume that if you broke the RULES they would let it slide. Rules are there for a reason and should be applied to all regardless of history or money spent.

 

[Slotster!]

I really dont think you can assume that if you broke the RULES they would let it slide. Rules are there for a reason and should be applied to all regardless of history or money spent.

Firstly, intentionally "Breaking the rules" is one thing, making a mistake is another. I appreciate it doesn't matter ultimately - but different casino operators WILL look at these circumstances differently. Also, "regardless of history or money spent" - I think this is very important. This is where the being treated like a CUSTOMER comes into it. Your history is very important, at least if a casino wants to keep hold of its best earners.

Secondly, what sort of a dickhead promotion allows you to play certain slots but not others, but still lets you play the slots that you can't whilst on the money that you made from the other one (or whatever it was - Slotster! excels himself trying to explain something again!! ) My point is, bonuses and promotions I take, from the casinos I play at - never involve such restrictive terms and conditions. It's usually just some extra cash and off you go. Like it should be.

 

[bpb]

Excluding the current issue where the player broke the bonus terms (and hence the casino is not at fault), perhaps you could list the (several) issues that you believe warrant a downgrade in rating?

I would be genuinely interested, as just about all the issues that arise in the forums involve a player not reading and/or not abiding by bonus terms, or not being able to get instant customer service.

Inetbet's customer service problem isn't that they aren't instant. They're frequently non existent.

My lifetime response rate to emails sent to iNetBet is sub 30%. No exaggeration. They simply ignore a large portion of emails.

Perhaps they rank their customers and respond to 100% of their most profitable customers' emails. But if you show them that you aren't just going to blow deposit after deposit spinning slots, then prepare to have most of your inquiries sent to /dev/null.

 

[Nifty29]

Well, for USA players who don't have netteller there is no frigging way one will get paid in 24 hours. So I guess for non USA INET is very resposive. It has to be.

For this OP, I jhink he is dead wrong and he should be embarassed to post here. I completely agree with INET's decision to void all and any winnings.

As for documentation as to my 3 weeks waiting for 2 consecutive payments there is no need for me to post here in puiblic. I did not close my a/c but I havent played at INET IN ABOUT 2 MONTHS.
Fortunately, I was very lucky there but the BS when you have to get paid is not worth the hassle. As a matter of fact I think the first time I played at INET with a bonus I hit a royal flush and was paid without any hassle That waa way way back If yu insist however I can send whatever documentsation I have regarding the 3 weeks delay in payment . BTW, this was by check
I think I know why the "hassle" but no facts to back it up except from my own experience

I totally believe you, so no need for documentation etc.

I see what you're saying, but I'm not sure where Inb has done anything wrong, unless they didn't actually process it for weeks or something. How long after your cashout request was it actually processed? How long did the cheque take to reach you? Snail mail or courier?

In my experience, "BS trying to get paid" and "Inetbet" seldom appear in the same sentence, for the reason that they are renowned for processing payment within 24 hours without hassles.

Assuming that the payment was indeed processed quickly as per normal, one would have to assume that the delays are down to the post or perhaps the processor (which may be a different one because you are in the USA). The real reason for the delays is the UIGEA....and everyone has known for a long time that US players have been subject to much longer payout times as a result. I think it is totally unfair (assuming that the actual processing was fast) to blame Inetbet for something over which they have no control.

Even though it should be obvious to everyone and their dog by now that US players will not be paid as quickly as non-US players, perhaps Bryan could place a general notation somewhere that quoted payout times do NOT apply to US players.

I appreciate you providing one of the "several issues" regarding Inetbet that have been raised at CM. Could you please provide the others? Considering you quoted these "issues" as a reason for opposing Inetbets high rating, you should be able to list them and explain what they did wrong and what category points should be deducted from. I don't think that is an unreasonable request.

Mimi has a point. Every casino has it's own "boundaries" and policies regarding "accidental breach of terms" (whatever that really means), and some might let it slide....I agree....and some would just refund the deposit. Others might confiscate the lot. As long as the terms are clear and provide for whatever sanction they impose, IMO they are within their rights to do so. It is this kind of thing that players should be looking for when reading terms, so that they are aware of the consequences of breaching any of the terms that they're about to agree to.

 

[mrmark21]

I understand what you're saying Stove Top The front page of their website clearly reads "Same day payouts". I'm trying to be fair fair though and do agree with Nifty maybe you could provide documentation so Inetbet can clarify? You could post the documentation to Inetbet and get their input.

You're such an experienced member Slotster. So I'm happy to hear you mention that thread I agree with what you're saying. The other casinos where I was a member wouldn't have wiped my deposit either. Not in Inetbet's T&Cs Colly. I think some people expect less. However companies/businesses etc should always be striving to improve. I think a little bit more understanding from Inetbet would have definitely helped the situation but that's just my opinion.

I just got a response from Inetbet

P.s. I'm not the only one who considered Inetbet's stance on this situation predatory. Different people = Different opinions.

 

[Dipity]

Secondly, what sort of a dickhead promotion allows you to play certain slots but not others, but still lets you play the slots that you can't whilst on the money that you made from the other one (or whatever it was - Slotster! excels himself trying to explain something again!! ) My point is, bonuses and promotions I take, from the casinos I play at - never involve such restrictive terms and conditions. It's usually just some extra cash and off you go. Like it should be.

Just to clarify, there are tons of other bonuses they offer without slot restrictions. Here's an example of one of the slot coupons he's talking about:

Valid until end of May 2013
Deposit between $10 - $300
Receive 50% Match Bonus.
Play through deposit & Bonus 15x on given games. Please see terms and conditions.

(Can be redeemed 5 times)

Festive Memories: Naughty & Nice, Penguin Power, Polar Explorer, Return of the Rudolph, Rudolph's Revenge, Shopping Spree II, Santa Strikes Back, The Elf Wars.

As you can see, this one is a 50% one, and the draw of it is the reduced wagering requirements - but you are then locked into those specific slots, yes, clearly stated in their terms and conditions - especially if you've played the same coupon before!

They constantly have between 50-200% match offers running that do NOT exclude slots (ie; all Real Series can be played), for example, they have a recurring promotion every single day, as well as festival related offers, like cinqo de mayo offers, and their current 6(!) birthday offers.

Yes; their support is slow, but saying that their bonus offers are bad is incorrect, imo. They offer a wide range of bonuses if you're into taking them.

 

[Nifty29]

Firstly, intentionally "Breaking the rules" is one thing, making a mistake is another. I appreciate it doesn't matter ultimately - but different casino operators WILL look at these circumstances differently. Also, "regardless of history or money spent" - I think this is very important. This is where the being treated like a CUSTOMER comes into it. Your history is very important, at least if a casino wants to keep hold of its best earners.

Secondly, what sort of a dickhead promotion allows you to play certain slots but not others, but still lets you play the slots that you can't whilst on the money that you made from the other one (or whatever it was - Slotster! excels himself trying to explain something again!! ) My point is, bonuses and promotions I take, from the casinos I play at - never involve such restrictive terms and conditions. It's usually just some extra cash and off you go. Like it should be.

If you think a promotion is a "dickhead promotion"....then you have the choice not to take it.

The issue is not about how good or bad the promotions are....that is a different discussion entirely. The issue here is of cause and effect. The OP broke the clearly listed terms, and was subjected to the stated sanctions. Very simple.

The phrase "regardless of money spent etc" is absolutely correct. Every player should be subject to the same rules and the same consequences. I think people sometimes underestimate the advantage players and scammers around the place...they spend their days looking for and exploiting every loophole they can find, and will use any and all precedents to blackmail and/or scam a casino that is seen to be in any way "lenient".

Inetbet are not doing anything wrong, or anything rogue, or even rogue-ish. The whole thread was started by someone p*ssed off because they made a "mistake"....and instead of taking it out on the party responsible (i.e. themselves), they took aim at the casino. I really wish people would grow up and start taking responsibility for their own choices and actions instead of blaming everyone and everything else.

 

[mrmark21]

I got a response from Emily the manager at Inetbet I'm not going to post the PM

The basic response was: We have closed you're account. Da da daa.

I'm over this whole thing though. IMO while there is room for improvement at Inetbet I'm happy I received a response from Emily.

 

[The Dude]

Even though it should be obvious to everyone and their dog by now that US players will not be paid as quickly as non-US players, perhaps Bryan could place a general notation somewhere that quoted payout times do NOT apply to US players.

It's mentioned here:
Link Outdated / Removed

I guess I need to plaster this info all over the site - again.

By the way, payment processing time is the time it takes the casino to process a payment and send it on its way. This is not the time it takes for it to hit your bank account or whatever.

 

[The Dude]

Inetbet's customer service problem isn't that they aren't instant. They're frequently non existent...

Okay, you are crossing the border into trollsville. If their support was nonexistent, then they would not be listed on this site. We've already had a number of people posting in this thread stating that they enjoy the service they get there. So obviously iNetBet has existing support - unless you are suggesting that these forum members are shills or whatever. Please keep the troll posts to a minimum - they are not helpful nor constructive to any solution for any problem on the forum.

Some of you are posting with huge chips on your shoulders - quite tiresome I have to admit.

 

[Slotster!]

If you think a promotion is a "dickhead promotion"....then you have the choice not to take it..

Oh yes, totally get that. It's as much the players responsibility as the casino. Thing is, I'm definitely the sort of player that would take that without thinking or reading it properly. I definitely know the casinos I play at wouldn't trip me up however if I made a genuine mistake. Of course players SHOULD read all the terms etc etc - but this is one of those almost designed to trip up the casual / non thorough player. Ironically exactly the sort of players casinos should be falling over themselves to attract.

 

[jasonlograndee]

Bonuses Shamonuses

You know what I think. All bonuses have a catch, whether it's the play through amount, the sticky bonus, the max cash out etc. Why not just deposit some cash with no bonus and WHATEVER you win you can collect, even after the first bet. If I hit something big I want to stop and collect, I don't like bonuses on my money, I'll play the free ones of course. One more thing ,a lot of casino's have a cash back bonus which you don't have to claim until you lose your money.<snip>