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I played disallowed games, Inetbet wont pay me!

Discussion in 'Online Casinos' started by mrmark21, May 5, 2013.

    May 5, 2013
  1. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I was playing a bonus called "slots adventure" which I've played a fair few times before and accidentally played a couple of the wrong slots that were not on the bonus list of games. I just completely forgot I was playing this particular bonus. I found this and so brought that to Inetbet's attention to have the winnings from these games removed:

    Please note with all bonuses, monies can only be used on given games. Any play / winnings gained on excluded games with monies including a bonus or part thereof will result in all winnings being void. Full wagering requirements must be met prior to cash out. With all winnings due, players may be asked to provide proof of legal age. iNetBet reserves the right to withdraw bonus credit in cases of bonus abuse. Some accounts may not be eligible for bonus coupons due to previous bonus abuse.

    I've never broken T&Cs there before. I don't even know what I was doing playing those games, completely forgot what I was doing, anyway they are the T&Cs. Well I received this email today:

    Hi Mark,
    Thanks for your mail.
    We have removed the coupon and winnings from your account. The allowed games are clearly marked and must be stuck to as per the terms.
    We have returned your deposit to your account, so that you may play it again.
    Regards,
    CSR James
    iNetBet Support


    They didn't only void the winnings on the disallowed games but they voided everything! :eek2: They even voided the win I had outside WR. I had a win on Aztec Treasure which I won after I had finished the WR :eek:

    I obviously read the T&Cs wrong but that's clearly predatory since Inetbet could just disable the disallowed games. Furthermore the T&Cs should be explained in more detail. I don't use the term rouge for accredited casinos often... but that clearly is a rogue term!

    What on earth could a player possibly gain from playing a restricted game? Especially when you consider the clean history on my account. Why void the whole amount? Furthermore why aren't those games disabled? Being RTG means Inetbet can disable restricted games but instead they've left them there so unsuspecting players can still play them! I can't help but think that term's there just to void winnings. I am shocked that Inetbet is on the accredited list when you consider the predatory nature of the T&Cs.

    Please any help would be greatly appreciated :)
     
  2. May 5, 2013
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I didn't think any RTG casinos could restrict games to match the bonus being played... :confused:
    Can anyone else confirm if this is possible or not?

    KK
     
  4. May 5, 2013
  5. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    They disable the progressives. They can also disable games until you've played you're free spins, so I'm assuming if they wanted to they could disable those games as well. You've missed all my other questions though KK... What on earth could a player possibly gain from playing a restricted game? Especially when you consider the clean history on my account. Why void the whole amount? Shouldn't that just be winnings on those games? I never gained anything from playing them? Why void the win I had AFTER finishing WR?

    I'm also very interested to hear whether RTG casinos can disable their games? But that dosent make a difference to the predatory nature of the term anyway. Fair enough they void the winnings I had on those two games. I'd understand that. One of them I actually put a large chunk of my balance into (before realizing I was playing the wrong game) but the whole lot?
     
  6. May 5, 2013
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Whether you could gain anything from playing a restricted game is a moot point; the casino has the right to deem any game as "restricted" as they see fit. If it says in the bonus terms that you must not play them, but then you do, ultimately you can only look to yourself if you have to pay the forfeit for that.
    One would hope that a decent casino would look at the individual case and use their discretion, but they are not obliged to do so.
    It's a bit disappointing to see iNetBet take this stance - I bet it would be a different story at 32Red or Redbet et al...

    KK
     
    2 people like this.
  8. May 5, 2013
  9. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Yes they are allowed to have whatever terms they want. That dosent change the fact that the term is predatory in nature.

    Look... I'm not going to be one of those people who knowingly breached the T&Cs but won't shut up about it. That term is predatory. The terms aren't clear, I therefore accidentally broke them. So I'm fully prepared to do a PAB. I just want to provide Inetbet with a chance before I do so.
     
  10. May 5, 2013
  11. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    Please note with all bonuses, monies can only be used on given games. Any play / winnings gained on excluded games with monies including a bonus or part thereof will result in all winnings being void.


    I don't think you have an argument Mark. It sucks but it's there in black and white and not hidden deep in the bonus terms somewhere. Hopefully you can get back to where you were and more. That's why I hate to take bonuses as you sometimes play games that you normally play and they are forbidden. As tight as the games are at rtg it's like you almost have to take a bonus to get any play.
     
  12. May 5, 2013
  13. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Well that's my little dabble done with RTG. The term is still predatory, I'm still going to do a PAB. What would have cost Inetbet $300 has now cost them having me close my account, they can keep the deposit I made, I want to get out of there quick smart. I'm closing my account and never going near RTG again. That's just wrong.
     
    1 person likes this.
  14. May 5, 2013
  15. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    I did the same with redrabbit casino. I was not allowed to play jackpot games, I did not read the T&C as I thought it would be like other MG casinos deposit get a bonus and play whatever slot you like.

    At first they voided my winnings ( I did win mostly on normal slots not dark knight ) but after some talk with them and I told them it was an honest mistake wich it was. They where kindly enough and gave me my winnings back ( I do still play there beacuse of their kindness).

    But if you actually knew that you breached their T&C then it's a diffrent matter imo.
     
    1 person likes this.
  16. May 5, 2013
  17. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    That's exactly what I'm saying what could I possibly gain from breaching the T&Cs? Apart from having my winnings confiscated. My decent win for the entire session was won AFTER finishing WR. They can also look into my past bonus play and see this sort of thing has never happened before on my account.

    I'm usually all for T&Cs they are there to be followed. However dosent matter how you look at it, that term's predatory.

    Thanks for the input :)
     
  18. May 5, 2013
  19. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    I don't belive in a PAB however, you can talk with the rep here and explain and if that don't work I think you should close your account over there. I don't belive in a PAB in this matter. Even if redrabbit wouldn't give me the winnings back I wouldn't PAB just close my account and move on.
     
  20. May 5, 2013
  21. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    True I guess it's only $300... But it's the principal of the matter.
     
  22. May 5, 2013
  23. MisterBJ

    MisterBJ Account suspended until further notice - please co

    Occupation:
    Fedex
    Location:
    Atlanta
    When it comes to returning winning funds for breaking a term. Either by mistake or not. Inetbet is as pigheaded as they come, Good luck Markie.
     
    1 person likes this.
  24. May 5, 2013
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    iNetBet are know to stick 100% to the rules. They do not waiver on a case by case basis as other casinos might. They feel that waiving a rule for one player and not another will make things too complicated. The REAL complication however is how they structure their offers. They tend to select a small number of slots for a promotion, rather than have a generic "slots bonus" like most other casinos. These promotions suit the anal (or advantage) player who would play to the terms to win, rather than just want to have a casual slots session.

    Mathematically, there is no advantage for either party in simplifying the rules to "all non progressive slots", but this is what "everybody else does", and iNetBet want to be different. In this case, being rather unique has backfired as it has lost them a customer over something that would be a non-issue at most other RTG casinos.

    In general, it seems iNetBet are stuck in a bygone age, whereas other casinos have evolved as the industry has matured. hardly surprising then that the latest features of RTG software are not necessarily implemented at iNetBet.

    I have seen iNetBet offer chips that can only be used on ONE specific slot, and very often there is a list of about half a dozen for a special bonus, usually billed as a bonus to "play our new games" or something similar.

    They do still offer more general bonuses, such as the slots bonus and table bonus, but unlike other casinos that use game weightings, you have to stick to the chosen category throughout play until the WR has been met.

    Another of the unique features at iNetBet that I can recall is that unlike nearly all other RTG casinos, most of the boni are cashable, not phantom.
     
    5 people like this.
  26. May 5, 2013
  27. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Thanks VWM :) You're always spot on with you're posts.

    Sounds as though in the way they structure their bonuses they are intentionally setting players up to fail. I'm not surprised they don't waiver on a case by case basis that means they'd have to pay a player that made a genuine mistake due to their overly complicated terms. Sounds as though their T&Cs aren't immune to predatory terms. That rule seems to be there as an excuse to void winnings. What I'd really like to know is can RTG casinos disable disallowed games?
     
    Last edited: May 5, 2013
  28. May 5, 2013
  29. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Quite frankly I'm shocked at the idea that such a casino with predatory terms, without live chat, or timely customer support can be accredited? I'ts been a while since I asked to have my account closed and be excluded. Slots Jungle and the other RTG casinos I had installed did this immediately for me. I'm in the process of uninstalling all my RTG casinos (a lengthy process).
     
  30. May 5, 2013
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Exactly that. You are talking about principle and they think they are the principal lol. Several months ago RTG introduced a system in their cashier to prevent players from playing disallowed games and I believe the other accredited groups eg. Jackpot Capital, CWC and Slotocash are using it. I cannot believe Inetbet still does not use it and are now trying to avoid winnings. Should this have been a removal of bonus I would be ok with it. You state you had strictly complied with the terms of these coupons in the past which means you do not seem to be one to take advantage of the coupon and they should take this into account when reviewing your case and to cover up for their oversight in not using the refined RTG system to restrict disallowed games. Otherwise, its really a trap as sometimes even the most alert players indulge in their fav. slots when they resume playing.
     
    1 person likes this.
  32. May 5, 2013
  33. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Thanks chu :thumbsup: That's exactly the point I've been trying to make... You have put what I was trying to say much better than I could :)

    Yeah it's only $300 not a huge amount... but it's the principal. I'm just quite honestly extremely disappointed at their behavior. Not becoming of an accredited casino at all.

    I have never made this mistake before and I've played that particular bonus about eight times. What happened was an honest mistake that was caused by the predatory nature found within their terms due to them not disabling the disallowed games.

    You're right it's a trap.
     
  34. May 5, 2013
  35. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    JMO but I don't think you have a chance here. Playing excluded games with a bonus is a surefire way to get iNetBet to put the hammer down, they've always been a stickler for the rules.

    As far as winning after meeting WR, if any of your balance was the result of excluded games, then you were already in violation of the terms. If you were ahead *before* playing any excluded games you might be able to PAB and see about getting your winnings up to that point, but I doubt that's even possible.

    I know it's frustrating, but it was your mistake, and as much as it sucks you need to take responsibility for it. If iNetBet had given you the wrong information about what games you were allowed to play, then you'd be justified in blaming them - but breaking a clear term is on you.

    Look on the bright side, at least they gave you your deposit back to try again, and it's not a huge amount to lose.

    EDIT: Funny I just remembered some of your comments in Temperance Fox's Club Gold thread....maybe you should go back and read what you wrote there.
     
    7 people like this.
  36. May 5, 2013
  37. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    The term is predatory. They have made the term predatory by not enforcing the same system as the other accredited casinos. They should be knocked off the accredited list for having predatory terms. I'm going to do a PAB. Very much the principal of the matter.

    Chu couldn't have said it better :)

    They are using this as a trap. They can disable disallowed games but instead choose not to (unlike other accredited casinos) and use it as an excuse to void winnings.

    VWM is right I don't think any player should go near a casino with such convoluted terms. Most likely they will use those convoluted/complicated/bygone (what have you) terms as a reason not to pay. Kinda like rogue casinos have done in the past.
     
  38. May 5, 2013
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    I suspect this system also prevents other methods of advantage play, such that casinos don't have to know what to look for when auditing game logs.

    If we go back some years, disabling the old classic slot "Frozen Assets" when a bonus was in play would have prevented an earlier AP loophole from being exploited for a number of years.

    The method worked because play was only audited when a player WON and proceeded to withdraw, one would NEVER actually win whilst playing this old slot with a bonus, so it would be completely missed by the audit process. RTG only seemed to spot it and act when someone posted the whole method, every tiny detail, in the forum. The game was pulled from all RTG casinos pretty quickly.

    As well as helping players, using this system would simplify the job of the casino in preventing more obscure AP methods apart from the obvious.

    This new feature seems to put a stop to another old AP method that previously required a play audit to detect, and possibly miss - does it still work at iNetBet then;)
     
    1 person likes this.

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