I played disallowed games, Inetbet wont pay me!
- Thread starter mrmark21
- Start date
No you don't sound bossy
I won't be reconsidering my allegations here though. I stand firmly on that: My posts have been honest. I've considered Inetbet's POV (although they have not made contact despite me sending numerous PMs and the visits they have made to this thread). I've also provided Inetbet with ample opportunities to resolve the situation. I have done just about everything that's responsible of me as a member at Casinomeister.My closing statements:
This was originally about Inetbet voiding my winnings however Inetbet as an accredited casino should have handled this situation in a more professional manner. Putting aside Inetbet voiding my winnings:
I never disputed the fact that I accidentally broke the T&Cs. Something that generally other players wont admit to. What bugged me was how Inetbet has handled the situation, the predatory stance on a bonus, unacceptable chat support (especially considering this is an accredited casino we are talking about), complete lack of courtesy to a player that was a premium member, Inetbet not implementing this blocking system, and the fact that Inetbet's representative has seen this thread although hasn't even responded to my PMs.
IMO accredited casinos should be held to a higher standard. Some may have passed the requirements at Baptism By Fire and then reclined over the years. Given the manner in which this matter was handled by Inetbet (or lack thereof) the mods could use Inetbet as a starting point to weeding out the accredited casinos that have been under performing.
This experience with Inetbet has been rather negative for me... I won't be returning to online gambling. Many casinos have visited this thread some of which are accredited. I'd like to see them keep up the good work
I also want to wish the members here many happy spins to come
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Like I said before in another thread, when it comes to restrictive T&C intent should matter. In this case, Inetbet used its T&C as a convenience to void winnings that were unrelated to the prohibited games. When T&C are used as a way to trap players that make mistakes it IS predatory and there's no way around it.
Denying wins from prohibited games and issuing a warning: Fine.
Denying all unrelated wins because the player made a mistake and played a prohibited (yet available) game: Predatory.
Even though you're wasting your time and acting a bit childish, I'm with you on this one Mark.
Denying wins from prohibited games and issuing a warning: Fine.
Denying all unrelated wins because the player made a mistake and played a prohibited (yet available) game: Predatory.
Even though you're wasting your time and acting a bit childish, I'm with you on this one Mark.
- Joined
- Apr 18, 2009
- Location
- Sweden
Just a little more small comment from me, and I hope you don't scream again because I post 
I don't know when all of this happened to you, but if looking at what time Inetbet was reading this thread they probably only saw the first posts. It's the weekend and maybe we/you expect everything to happen very very fast and that they might not be able to do that.
You started this thread just yesterday but it sounds from your posts like it has been going on for a week already.
Have I said before that patience is a very good quality sometimes? (I'm not sarcastic)
I don't know when all of this happened to you, but if looking at what time Inetbet was reading this thread they probably only saw the first posts. It's the weekend and maybe we/you expect everything to happen very very fast and that they might not be able to do that.
You started this thread just yesterday but it sounds from your posts like it has been going on for a week already.
Have I said before that patience is a very good quality sometimes? (I'm not sarcastic)
Thanks. That's what I've been trying to say. Inetbet did use the T&C as an excuse to void winnings, all the winnings, even winnings that were unrelated to the prohibited games. The whole thing is predatory and I'm happy some of us can see that
I know I started acting a bit childish. That's the reason I'm putting my closing statements. I'm just trying to chill
As what I've understood customer support is the worst part with Inetbet. When it comes to payouts etc. I think everything is in order?
I think the reason for bonuses being restricted only for a we slots, is because Inetbet wants people to play without bonuses as well (which is odd).
"well, if you want a bonus, here you go. But you can only play these games. If you want to try the whole variety, play with straight deposit."
The thing I am allso struckeling to understand, is that bonuses are not a privilige. Allthough since the competion between casinos about new (&old) customers, the industry has become strongly bonus driven.
Some casinos (for example Inetbet and Club gold) offer lot of bonuses, but with a strickt game restrictions, so people would be drawn to play without bonuses as well. But still not drawn elsewhere, because lack of bonuses.
Sorry for your loss mark. I think it is stubidious Inetbets attitude towards the rules is so black&white. Espicially if you played mostly the allowed slots.
That is the way they have chosen to run a business and that is their privilige (and it is a fair way to run it, but not the best). Your privilige is to vote with your feet as you have done .
(That thumbs up should be at the end of the post, not at the start. No idea how to erase it with my mobile
)
I think the reason for bonuses being restricted only for a we slots, is because Inetbet wants people to play without bonuses as well (which is odd).
"well, if you want a bonus, here you go. But you can only play these games. If you want to try the whole variety, play with straight deposit."
The thing I am allso struckeling to understand, is that bonuses are not a privilige. Allthough since the competion between casinos about new (&old) customers, the industry has become strongly bonus driven.
Some casinos (for example Inetbet and Club gold) offer lot of bonuses, but with a strickt game restrictions, so people would be drawn to play without bonuses as well. But still not drawn elsewhere, because lack of bonuses.
Sorry for your loss mark. I think it is stubidious Inetbets attitude towards the rules is so black&white. Espicially if you played mostly the allowed slots.
That is the way they have chosen to run a business and that is their privilige (and it is a fair way to run it, but not the best). Your privilige is to vote with your feet as you have done .
(That thumbs up should be at the end of the post, not at the start. No idea how to erase it with my mobile
)
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Just a little more small comment from me, and I hope you don't scream again because I post
I don't know when all of this happened to you, but if looking at what time Inetbet was reading this thread they probably only saw the first posts. It's the weekend and maybe we/you expect everything to happen very very fast and that they might not be able to do that.
You started this thread just yesterday but it sounds from your posts like it has been going on for a week already.
Have I said before that patience is a very good quality sometimes? (I'm not sarcastic)
That's fine Tirilej. You're always welcome to post here
That's a good point. However that dosent excuse any of the other stuff.
As what I've understood customer support is the worst part with Inetbet. When it comes to payouts etc. I think everything is in order?
I think the reason for bonuses being restricted only for a we slots, is because Inetbet wants people to play without bonuses as well (which is odd).
"well, if you want a bonus, here you go. But you can only play these games. If you want to try the whole variety, play with straight deposit."
The thing I am allso struckeling to understand, is that bonuses are not a privilige. Allthough since the competion between casinos about new (&old) customers, the industry has become strongly bonus driven.
Some casinos (for example Inetbet and Club gold) offer lot of bonuses, but with a strickt game restrictions, so people would be drawn to play without bonuses as well. But still not drawn elsewhere, because lack of bonuses.
Sorry for your loss mark. I think it is stubidious Inetbets attitude towards the rules is so black&white. Espicially if you played mostly the allowed slots.
That is the way they have chosen to run a business and that is their privilige (and it is a fair way to run it, but not the best). Your privilige is to vote with your feet as you have done .
(That thumbs up should be at the end of the post, not at the start. No idea how to erase it with my mobile
Thank's. I agree with much of what you've said
I'm one of those members on this forum that agree bonuses are not a privilege. However they should not be used as an excuse to void winnings. There are other factors that need to be considered as well. When someones not happy with a bonus they should move to another casino. I think as other members have pointed out the T&Cs on Inetbet's bonuses are extremely complicated/convoluted/bygone and after this experience IMO Inetbet have those T&Cs for a reason and it's not to help players.
I'm okay with Club Gold's bonus restrictions, they are clear about them and have gone out of their way to make sure players don't make a mistake by playing excluded games. For example putting a clear sign above all progressive, labeled, and branded games so players know not to play them. So you know then and there they are excluded, you don't have to access a different screen before you change slots every time. They also have a warning that appears when you try to cash-out before finishing WR. Their T&Cs are extremely clear, when you play the wrong game they don't void you're ALL winnings but instead increase wagering requirements.
I have voted with my feet
I do think the allowed games are very clearly shown with RTG in the cashier(and when one redeems the bonus code the page is showen that lists allowed games). Ofcourse I dont know how the promotional email was written. I do think there should be a mention, that bonus is not allowed for all the slots (since that is what players assume).
As I said on my earlier post, I dont think those bonus t&c are made to screw people, but to make a bigger advantage for non-bonus play.
As I said on my earlier post, I dont think those bonus t&c are made to screw people, but to make a bigger advantage for non-bonus play.
That's fine. Different people have different ideas about what's clear or not
Club Gold:
All games - except progressives, branded, and labelled games.
*That's fine just look above the slot before you play.
Inetbet:
Ten games.
*Access the cashier
*Access the coupon details
*Click the little expand tab so you can see excluded games
*Go back to the lobby
*Locate the game
*Repeat process every time you want to change games.
P.s I'd do a print screen kind of thing but would take too much time.
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- Joined
- Sep 17, 2009
- Location
- Out Of Town
I know you Mark and most of CM would know that you wouldn't have set out to break the terms, the problem is the casino doesn't know you although they can "interpret" the type of player you are from your play history but then the other problem casinos face when they go lenient on one player is they will have a hoard of players breaking terms and using the "but it was an accident" line.
Your not the first genuine player to to break the terms and you wont be the last, it happens and most times it is accidental.
Glad to see you have calmed down a bit mate, and I wouldn't let this experience turn you off all together but it is your choice and I wish you luck.
- Joined
- Jun 20, 2001
Everyone should be subject to the same terms and the same penalties when it comes to bonuses.
Once you start making exceptions, especially for a player going troppo in a forum, you have to start making exceptions for others in similar situations, and then those in closely similar situations etc etc, and then the whole idea of rules becomes pointless in the first place. Its similar to speeding....if you let someone off for 5 over the limit, then the one doing 6 over would have a claim as they are only 1 more than the other guy, then 7 then 8 etc etc.
The whole idea of these coupons is that they are for specific games. The actual promotions are named to reflect the the "theme". It doesn't just say "slots bonus" and you only find out the restricted games after redeeming the coupon...they are all listed along with the code on the promotion page. I've used them before and was never in any doubt that they only applied to certain games.
You're a good guy mark, but hypocritical here. Your POV in other threads has been "if you breach the terms you have to take the rap"....your views only changed when it was your own money.
As far as having only winnings from excluded games removed....well its not right either, as those winnings may have been used to generate winnings on other included games which is fruit of the poisonous tree.
I always refer to Colly's quote in her siggy..."Education is what you get by reading the fine print....Experience is what you get when you don't". Its very appropriate here.
Calls for Inetbet's accredited status to be reviewed as a result of someone not abiding by the clearly stated terms of a bonus is, frankly, ridiculous. There is nothing whatsoever predatory or rogue about the bonus, the terms, or their actions.
Once you start making exceptions, especially for a player going troppo in a forum, you have to start making exceptions for others in similar situations, and then those in closely similar situations etc etc, and then the whole idea of rules becomes pointless in the first place. Its similar to speeding....if you let someone off for 5 over the limit, then the one doing 6 over would have a claim as they are only 1 more than the other guy, then 7 then 8 etc etc.
The whole idea of these coupons is that they are for specific games. The actual promotions are named to reflect the the "theme". It doesn't just say "slots bonus" and you only find out the restricted games after redeeming the coupon...they are all listed along with the code on the promotion page. I've used them before and was never in any doubt that they only applied to certain games.
You're a good guy mark, but hypocritical here. Your POV in other threads has been "if you breach the terms you have to take the rap"....your views only changed when it was your own money.
As far as having only winnings from excluded games removed....well its not right either, as those winnings may have been used to generate winnings on other included games which is fruit of the poisonous tree.
I always refer to Colly's quote in her siggy..."Education is what you get by reading the fine print....Experience is what you get when you don't". Its very appropriate here.
Calls for Inetbet's accredited status to be reviewed as a result of someone not abiding by the clearly stated terms of a bonus is, frankly, ridiculous. There is nothing whatsoever predatory or rogue about the bonus, the terms, or their actions.
- Joined
- Mar 20, 2011
- Location
- UK
That's fine. Different people have different ideas about what's clear or not
Club Gold:
All games - except progressives, branded, and labelled games.
*That's fine just look above the slot before you play.
Inetbet:
Ten games.
*Access the cashier
*Access the coupon details
*Click the little expand tab so you can see excluded games
*Go back to the lobby
*Locate the game
*Repeat process every time you want to change games.
P.s I'd do a print screen kind of thing but would take too much time.
But didn't you say you'd taken the same bonus in the past? So surely you knew what machines were allowed? I never take the partial slots bonuses they offer, but I will take the all slots match bonuses. I personally think you're going a bit overboard with saying that their offers are predatory..it's pretty clear what you're allowed to play and what you're not. Them giving you a do over with your original deposit back was pretty fair imo.
Thanks Matt
I would respond to the other posts but I've already said everything I wanted say within my closing statements. Nifty most of you're questions have already been answered. Just look at my other posts. Everything else has been MY opinion I don't believe you're a moderator so I'll let the moderators decide what's ridiculous.
I don't feel I was hypocritical (another subject I've already touched on). I'm always open to constructive criticism though and next time a player has a problem with a casino I'll remember to take into account what you've said
I would respond to the other posts but I've already said everything I wanted say within my closing statements. Nifty most of you're questions have already been answered. Just look at my other posts. Everything else has been MY opinion
I don't believe you're a moderator so I'll let the moderators decide what's ridiculous.I don't feel I was hypocritical (another subject I've already touched on). I'm always open to constructive criticism though and next time a player has a problem with a casino I'll remember to take into account what you've said
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- Joined
- Jun 20, 2001
Thanks Matt
I would respond to the other posts but I've already said everything I wanted say within my closing statements. Nifty most of you're questions have already been answered. Just look at my other posts. Everything else has been MY opinion
I don't feel I was hypocritical (another subject I've already touched on). I'm always open to constructive criticism though and next time a player has a problem with a casino I'll remember to take into account what you've said
The call for Inetbet to be un-accredited etc IS ridiculous IN MY OPINION. Last time I checked, we are allowed to express an opinion, as long as it doesn't insult or hurt anyone....and even then there is leeway, as some people are more sensitive than others.
Moderation has nothing to do with OPINIONS...only how they are expressed.
If you don't want contrary opinions, then write a blog rather than post in a forum. At least you can delete the replies you don't want in a blog.,,in a forum you're asking for opinions and they won't all be what you want to hear.
IMO you are being very immature about all of this. I expected better from you to be honest Mark. You might also note that I am one of many who have indicated that your stance on this matter is hypocritical.
I never said Inetbet should be un-accredited. Do you mind pointing that part of my post out to me? I said they should be reviewed. I also never said you couldn't express you're opinion. I said we will the moderators decide. Please don't put words in my mouth.
- Joined
- Jun 30, 1998
- Location
- Bierland
Okay guys - let's take a few deep breaths and a couple of "OOooooooohhhhhhmmmmmmm"s.
Nifty has made a good point, and this could be the reason your account was reset. Let's say iNeBet made an exception and let you slide. As soon as you would go public with a "iNetBet is great - they let me slide!" that would open up a world of hurt for them. Everybody and their bro would be trying the same thing.
If you break the rules, just take the consequences. And the consequences aren't so bad - you get to start over and do it again. Nothing predatory about this.
Maybe you should take a break from taking bonuses. I rarely if ever take them, and my stress levels as a player are zilch. I don't worry about wagering requirements, what games to play, or any other of that nonsense. Some players feel that bonuses are obligatory and go through all of the stress involved. Sorry, not me.
Another thing, if you are not getting any response from a casino rep, please let me know. Sometimes they are off during the weekend, or caught up with something else. You started this thread yesterday (Sunday), before accusing a casino rep of ignoring you, please give them adequate space to do so
I don't know why some of you are ragging so bad on iNetbet. They are one of the few RTG casinos that process payments seven days a week within 24 hours - and they have no payout limits.
They have a rating of 8.9 here:
https://www.casinomeister.us/
So they don't have live chat support. I feel that "no payout limits" trump that. But that's only my opinion.
Nifty has made a good point, and this could be the reason your account was reset. Let's say iNeBet made an exception and let you slide. As soon as you would go public with a "iNetBet is great - they let me slide!" that would open up a world of hurt for them. Everybody and their bro would be trying the same thing.
If you break the rules, just take the consequences. And the consequences aren't so bad - you get to start over and do it again. Nothing predatory about this.
Maybe you should take a break from taking bonuses. I rarely if ever take them, and my stress levels as a player are zilch. I don't worry about wagering requirements, what games to play, or any other of that nonsense. Some players feel that bonuses are obligatory and go through all of the stress involved. Sorry, not me.
Another thing, if you are not getting any response from a casino rep, please let me know. Sometimes they are off during the weekend, or caught up with something else. You started this thread yesterday (Sunday), before accusing a casino rep of ignoring you, please give them adequate space to do so
I don't know why some of you are ragging so bad on iNetbet. They are one of the few RTG casinos that process payments seven days a week within 24 hours - and they have no payout limits.
They have a rating of 8.9 here:
https://www.casinomeister.us/
So they don't have live chat support. I feel that "no payout limits" trump that. But that's only my opinion.
- Joined
- Aug 24, 2010
- Location
- Your Happy Place
Just a definition to what "Troppo" means for non-Australians such as myself:
Troppo - (Australia, slang, with "go") Crazy, mad, strangely behaving; especially as attributed to hot weather.
- Joined
- May 17, 2012
- Location
- uk
Just a definition to what "Troppo" means for non-Australians such as myself:
Troppo - (Australia, slang, with "go") Crazy, mad, strangely behaving; especially as attributed to hot weather.
Thanks for that I was just going to google it
- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
I'm not positive that's the case anymore - I've had a couple of weekend withdrawals sit til Monday and although the rep told me that it was a one-off on the first one, someone else had mentioned also waiting for a withdrawal. Maybe it would be good to clarify that with the rep.
Actually I'm just thinking that both of my withdrawals were from a bonus freebie and maybe they had to wait til someone was in to make sure that the bonus terms were followed before paying out....?
- Joined
- Jun 20, 2001
If you think they should remain accredited, what's the point of a review of their accreditation status?
You may not have said the exact word, but it is very clear what you were getting at I.e. that inb are predatory in regards to bonuses and should not be accredited. I'm not sure how else we are supposed to read your posts...??
It comes down to something very simple. If you're going to take a bonus, then ensure you are across the applicable terms and adhere to them. Whether or not the terms are "predatory" (which I find difficult to accept given bonuses are the player's choice) is irrelevant.....the time to decide that there are terms you don't like is BEFORE you take the bonus....not afterwards when you have your withdrawal denied.
IMO players who lose winnings due to "predatory" bonus terms have only themselves to blame. The only time I accept that it is the casinos fault is when they make them up afterwards and/or apply them retrospectively. Players CHOOSE to take bonuses, and part of making a responsible choice is reading and understanding any terms that apply. I do not believe, and I've always held this view, that operators should be liable for a players lack of personal responsibility.
I tried to be nice mark as I always felt you were a good guy, but its interesting how the real person comes out when things don't go their way.
I also notice that you did email support. If you had been patient and waited for a response, you may not be $300 out of pocket. No, inb don't have instant support, but you've been playing there for ages and you know this, so panning them now for not having it is disingenuous IMO. I would have thought that if your subsequent or current winnings were in peril....which they were....you would have ceased playing until a resolution was reached. Instead, you took an extra gamble and played on, which was your choice again.
Inetbet should not be held accountable for what was a string of poor choices by the player.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
This is a great point.
I do take bonuses, but only with software providers/casinos I know are absolutely solid and/or approachable and fair. The number of casinos I play at I can now count on one hand. Plus, I'm not one of those players that is keeping an eye on my wagering requirements. Invariably if I'm logging out of the casino it's because I've blasted through the WR hours ago or I'm skint.
It's not a great method I grant you, but I've never had a withdrawal refused due to terms and conditions in over a decade online.
Regardless of the solidness/reputability of the casino operator - I steer well clear of RTG completely nowadays, which is a shame -- because the slots there are ace. It just seems like too much hassle.
- Joined
- Jul 11, 2008
- Location
- On the Beach
Okay guys - let's take a few deep breaths and a couple of "OOooooooohhhhhhmmmmmmm"s.
I don't know why some of you are ragging so bad on iNetbet. They are one of the few RTG casinos that process payments seven days a week within 24 hours - and they have no payout limits.
They have a rating of 8.9 here:
https://www.casinomeister.us/
So they don't have live chat support. I feel that "no payout limits" trump that. But that's only my opinion.
Meister, YOU assign the ratings and I dont know where you get your facts. I notice each time there are baragges of negative comments on INETBET you raise their ratings.
Don't get me wrong..they are a honest casino but no pay 24 hours as you are stating sometimes it takes 3 weeks to pay. I can prove it 2 times over. I had an issu with INET but its their problem that I dont' play there anymore
I didn't make an issue with themby posting my tirade here but to be honest your praise of INET cannot be correct considering the several issues always being raised with them. Guess after this thread is done they will be a 9.1 rating. I hope my honest disagreement with you wont get me banned from this forum
- Joined
- Jun 20, 2001
Excluding the current issue where the player broke the bonus terms (and hence the casino is not at fault), perhaps you could list the (several) issues that you believe warrant a downgrade in rating?
I would be genuinely interested, as just about all the issues that arise in the forums involve a player not reading and/or not abiding by bonus terms, or not being able to get instant customer service.
P.S. The only way it would take 3 weeks to pay is if you are in the USA and there was delays in the bankwire process or check delivery. Perhaps you could in fact provide the evidence of this so Inetbet can clarify. I know that Inb are one of the few places that will pay out large wins within 24 hours in full e.g. someone hit a RJ of about 20k a year or so ago and was paid in full to Neteller within hours. As Bryan said,...I'll take that over live chat any day. To compare, it would take 5 weeks at club world.
I´m always paid within 24 h to my neteller account. Are you having trouble that might have been outside iNetBet's responsibility?
- Joined
- Mar 27, 2001
- Location
- earth
And once again we have cries from other players of predatory or rogue or review status as soon as a player doesn't like a decision or an action. The player was at fault here- terms are clear and neither is he a newbie. Most casinos would have just wiped the whole balance in his account.
Some news- every now and then the player IS in the wrong- can we please try and only make accusations and put labels on a casino when they are warranted rather than when we don't like it.
Some news- every now and then the player IS in the wrong- can we please try and only make accusations and put labels on a casino when they are warranted rather than when we don't like it.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Nope. There's a great thread knocking around at the minute in relation to how we should expect more from the organisations we spend money with, and that some are stuck in the darker, murkier ages of online gaming.
No casino I play at would have done that, regardless of any 'rule breach' - and they would've ALL contacted me punctually and accurately. Most if not all would've probably realised I made a mistake and let it slide.
I'm not saying INetBet should do any of those things; the player broke a term and they are quite entitled to do whatever they like.
Don't assume however all casino's operate the same non-personal, draconian attitude towards customer service. They don't.
- Joined
- Jun 30, 1998
- Location
- Bierland
No, I don't assign the ratings. As a relatively seasoned member, you should know this. The ratings are transparent and calculated using the following criteria:
https://www.casinomeister.com/rating-system-explanation/
The same formula is used for every casino listed here.
The only thing that is subjective are the Meister Points. This is the rating casinos get for their participation and attitude. iNetBet has a total of .6 points in three categories under this subject header (each category is .2 max with a limit of 1.0 Meister points).
Exuding Casinomeister philosophy = .2
PAB responsiveness = .2
Availability offline = .2
So that is .6 points that I directly influence. If I were to remove these points they would be scoring 8.3 which is still pretty good.
If you think the formula is flawed, then state why and propose a solution. Don't just post a troll post with a "I know I'll be banned for this" bullshit.
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- Joined
- Jul 11, 2008
- Location
- On the Beach
Well, for USA players who don't have netteller there is no frigging way one will get paid in 24 hours. So I guess for non USA INET is very resposive. It has to be.
For this OP, I jhink he is dead wrong and he should be embarassed to post here. I completely agree with INET's decision to void all and any winnings.
As for documentation as to my 3 weeks waiting for 2 consecutive payments there is no need for me to post here in puiblic. I did not close my a/c but I havent played at INET IN ABOUT 2 MONTHS.
Fortunately, I was very lucky there but the BS when you have to get paid is not worth the hassle. As a matter of fact I think the first time I played at INET with a bonus I hit a royal flush and was paid without any hassle That waa way way back If yu insist however I can send whatever documentsation I have regarding the 3 weeks delay in payment . BTW, this was by check
I think I know why the "hassle" but no facts to back it up except from my own experience
- Joined
- May 17, 2012
- Location
- uk
I really dont think you can assume that if you broke the RULES they would let it slide. Rules are there for a reason and should be applied to all regardless of history or money spent.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Firstly, intentionally "Breaking the rules" is one thing, making a mistake is another. I appreciate it doesn't matter ultimately - but different casino operators WILL look at these circumstances differently. Also, "regardless of history or money spent" - I think this is very important. This is where the being treated like a CUSTOMER comes into it. Your history is very important, at least if a casino wants to keep hold of its best earners.
Secondly, what sort of a dickhead promotion allows you to play certain slots but not others, but still lets you play the slots that you can't whilst on the money that you made from the other one (or whatever it was - Slotster! excels himself trying to explain something again!!
) My point is, bonuses and promotions I take, from the casinos I play at - never involve such restrictive terms and conditions. It's usually just some extra cash and off you go. Like it should be.- Joined
- Jun 17, 2004
- Location
- Haverhill
Inetbet's customer service problem isn't that they aren't instant. They're frequently non existent.
My lifetime response rate to emails sent to iNetBet is sub 30%. No exaggeration. They simply ignore a large portion of emails.
Perhaps they rank their customers and respond to 100% of their most profitable customers' emails. But if you show them that you aren't just going to blow deposit after deposit spinning slots, then prepare to have most of your inquiries sent to /dev/null.
- Joined
- Jun 20, 2001
I totally believe you, so no need for documentation etc.
I see what you're saying, but I'm not sure where Inb has done anything wrong, unless they didn't actually process it for weeks or something. How long after your cashout request was it actually processed? How long did the cheque take to reach you? Snail mail or courier?
In my experience, "BS trying to get paid" and "Inetbet" seldom appear in the same sentence, for the reason that they are renowned for processing payment within 24 hours without hassles.
Assuming that the payment was indeed processed quickly as per normal, one would have to assume that the delays are down to the post or perhaps the processor (which may be a different one because you are in the USA). The real reason for the delays is the UIGEA....and everyone has known for a long time that US players have been subject to much longer payout times as a result. I think it is totally unfair (assuming that the actual processing was fast) to blame Inetbet for something over which they have no control.
Even though it should be obvious to everyone and their dog by now that US players will not be paid as quickly as non-US players, perhaps Bryan could place a general notation somewhere that quoted payout times do NOT apply to US players.
I appreciate you providing one of the "several issues" regarding Inetbet that have been raised at CM. Could you please provide the others? Considering you quoted these "issues" as a reason for opposing Inetbets high rating, you should be able to list them and explain what they did wrong and what category points should be deducted from. I don't think that is an unreasonable request.
Mimi has a point. Every casino has it's own "boundaries" and policies regarding "accidental breach of terms" (whatever that really means), and some might let it slide....I agree....and some would just refund the deposit. Others might confiscate the lot. As long as the terms are clear and provide for whatever sanction they impose, IMO they are within their rights to do so. It is this kind of thing that players should be looking for when reading terms, so that they are aware of the consequences of breaching any of the terms that they're about to agree to.
I understand what you're saying Stove Top The front page of their website clearly reads "Same day payouts". I'm trying to be fair fair though and do agree with Nifty maybe you could provide documentation so Inetbet can clarify? You could post the documentation to Inetbet and get their input.
You're such an experienced member Slotster. So I'm happy to hear you mention that thread I agree with what you're saying. The other casinos where I was a member wouldn't have wiped my deposit either. Not in Inetbet's T&Cs Colly. I think some people expect less. However companies/businesses etc should always be striving to improve. I think a little bit more understanding from Inetbet would have definitely helped the situation but that's just my opinion.
I just got a response from Inetbet
P.s. I'm not the only one who considered Inetbet's stance on this situation predatory. Different people = Different opinions.
The front page of their website clearly reads "Same day payouts". I'm trying to be fair fair though and do agree with Nifty maybe you could provide documentation so Inetbet can clarify? You could post the documentation to Inetbet and get their input.You're such an experienced member Slotster. So I'm happy to hear you mention that thread
I agree with what you're saying. The other casinos where I was a member wouldn't have wiped my deposit either. Not in Inetbet's T&Cs Colly. I think some people expect less. However companies/businesses etc should always be striving to improve. I think a little bit more understanding from Inetbet would have definitely helped the situation but that's just my opinion.I just got a response from Inetbet
P.s. I'm not the only one who considered Inetbet's stance on this situation predatory. Different people = Different opinions.
- Joined
- Mar 20, 2011
- Location
- UK
Secondly, what sort of a dickhead promotion allows you to play certain slots but not others, but still lets you play the slots that you can't whilst on the money that you made from the other one (or whatever it was - Slotster! excels himself trying to explain something again!!
Just to clarify, there are tons of other bonuses they offer without slot restrictions. Here's an example of one of the slot coupons he's talking about:
Valid until end of May 2013
Deposit between $10 - $300
Receive 50% Match Bonus.
Play through deposit & Bonus 15x on given games. Please see terms and conditions.
(Can be redeemed 5 times)
Festive Memories: Naughty & Nice, Penguin Power, Polar Explorer, Return of the Rudolph, Rudolph's Revenge, Shopping Spree II, Santa Strikes Back, The Elf Wars.
As you can see, this one is a 50% one, and the draw of it is the reduced wagering requirements - but you are then locked into those specific slots, yes, clearly stated in their terms and conditions - especially if you've played the same coupon before!
They constantly have between 50-200% match offers running that do NOT exclude slots (ie; all Real Series can be played), for example, they have a recurring promotion every single day, as well as festival related offers, like cinqo de mayo offers, and their current 6(!) birthday offers.
Yes; their support is slow, but saying that their bonus offers are bad is incorrect, imo. They offer a wide range of bonuses if you're into taking them.
- Joined
- Jun 20, 2001
Firstly, intentionally "Breaking the rules" is one thing, making a mistake is another. I appreciate it doesn't matter ultimately - but different casino operators WILL look at these circumstances differently. Also, "regardless of history or money spent" - I think this is very important. This is where the being treated like a CUSTOMER comes into it. Your history is very important, at least if a casino wants to keep hold of its best earners.
Secondly, what sort of a dickhead promotion allows you to play certain slots but not others, but still lets you play the slots that you can't whilst on the money that you made from the other one (or whatever it was - Slotster! excels himself trying to explain something again!!
If you think a promotion is a "dickhead promotion"....then you have the choice not to take it.
The issue is not about how good or bad the promotions are....that is a different discussion entirely. The issue here is of cause and effect. The OP broke the clearly listed terms, and was subjected to the stated sanctions. Very simple.
The phrase "regardless of money spent etc" is absolutely correct. Every player should be subject to the same rules and the same consequences. I think people sometimes underestimate the advantage players and scammers around the place...they spend their days looking for and exploiting every loophole they can find, and will use any and all precedents to blackmail and/or scam a casino that is seen to be in any way "lenient".
Inetbet are not doing anything wrong, or anything rogue, or even rogue-ish. The whole thread was started by someone p*ssed off because they made a "mistake"....and instead of taking it out on the party responsible (i.e. themselves), they took aim at the casino. I really wish people would grow up and start taking responsibility for their own choices and actions instead of blaming everyone and everything else.
I got a response from Emily the manager at Inetbet I'm not going to post the PM
The basic response was: We have closed you're account. Da da daa.
I'm over this whole thing though. IMO while there is room for improvement at Inetbet I'm happy I received a response from Emily.
I'm not going to post the PM The basic response was: We have closed you're account. Da da daa.
I'm over this whole thing though. IMO while there is room for improvement at Inetbet I'm happy I received a response from Emily.
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- Joined
- Jun 30, 1998
- Location
- Bierland
It's mentioned here:nifty29 said:
Link Outdated / Removed
I guess I need to plaster this info all over the site - again.
By the way, payment processing time is the time it takes the casino to process a payment and send it on its way. This is not the time it takes for it to hit your bank account or whatever.
- Joined
- Jun 30, 1998
- Location
- Bierland
Okay, you are crossing the border into trollsville. If their support was nonexistent, then they would not be listed on this site. We've already had a number of people posting in this thread stating that they enjoy the service they get there. So obviously iNetBet has existing support - unless you are suggesting that these forum members are shills or whatever. Please keep the troll posts to a minimum - they are not helpful nor constructive to any solution for any problem on the forum.
Some of you are posting with huge chips on your shoulders - quite tiresome I have to admit.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Oh yes, totally get that. It's as much the players responsibility as the casino. Thing is, I'm definitely the sort of player that would take that without thinking or reading it properly. I definitely know the casinos I play at wouldn't trip me up however if I made a genuine mistake. Of course players SHOULD read all the terms etc etc - but this is one of those almost designed to trip up the casual / non thorough player. Ironically exactly the sort of players casinos should be falling over themselves to attract.
jasonlograndee
Newbie member
- Joined
- Mar 8, 2013
- Location
- Lomita
Bonuses Shamonuses
You know what I think. All bonuses have a catch, whether it's the play through amount, the sticky bonus, the max cash out etc. Why not just deposit some cash with no bonus and WHATEVER you win you can collect, even after the first bet. If I hit something big I want to stop and collect, I don't like bonuses on my money, I'll play the free ones of course. One more thing ,a lot of casino's have a cash back bonus which you don't have to claim until you lose your money.<snip>
You know what I think. All bonuses have a catch, whether it's the play through amount, the sticky bonus, the max cash out etc. Why not just deposit some cash with no bonus and WHATEVER you win you can collect, even after the first bet. If I hit something big I want to stop and collect, I don't like bonuses on my money, I'll play the free ones of course. One more thing ,a lot of casino's have a cash back bonus which you don't have to claim until you lose your money.<snip>
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