I played disallowed games, Inetbet wont pay me!

[chuchu59]

Mark, please do not take this the wrong way and I am not trying to be harsh but you cannot have this both ways mate, In other threads you are telling players tough luck the casino has the right because its in the terms and so the casino is right, like the Club Gold case where the player played the wrong games etc. but now you have done it its a different story.

You said yourself this is not the first time you have taken this bonus so surely you knew?. It sucks, but it is in black and white and all casinos who void winnings from breaking the terms remove bonuses and all winnings, including 32Red, Redbet, CWG.

Don't get me wrong, I know usually you would follow the terms and conditions and probably have done so for all the bonuses as you state and they could be a bit lenient but then it opens a casino up to all sorts of abuse.




A few of the RTG casinos will have bonuses for certain games, Jackpot Capital for instance will give a 100% match to play ONLY the new game that's been released.


From what I can tell though Chu, they cannot block single games but only games from a certain category, when you take Jackpot Capitals particular 1 slot only bonus, other slots will still load. Its not really that dissimilar to having a max bet rule, but not restricting the max bet is it?[/QUOTE]

I didn't know that but from the release of new games where free spins are given the system automatically restricts other slots. In any case, unless Mark had clearly took a higher % bonus to play slots that were categorized to be offered lower % bonuses I cannot see how he would be taking advantage of the bonus. Furthermore, if Mark had regularly used the coupons and always stuck to those games it makes no sense to penalize him over what is essentially a 'slip' on his part.

I am also thinking that RTG has not thought over the 'restriction' system well if it cannot exclude certain slots from a coupon. They take care of their clients and if Inetbet has such 'group coupons' then it should be relatively simple to slap a restriction on the excluded slots. With free spins, even if you have a playable balance you cannot play any slots until you have cleared the free spins.

 

[X-Raided]

Mark, please do not take this the wrong way and I am not trying to be harsh but you cannot have this both ways mate, In other threads you are telling players tough luck the casino has the right because its in the terms and so the casino is right, like the Club Gold case where the player played the wrong games etc. but now you have done it its a different story.

Mark, no offense buddy boy but I personally think that you have a personal vendetta against
iNetBet. I believe that this hatred for the casino stems from your previous sessions with depositing
at iNetBet and not winning, as seen in the "RTG rant" thread. This is the last straw for you I can imagine.

Please stop tarnishing iNetBet's name because you broke the rules. Predatory in your mind or not, the fact
is you weren't an educated gambler in this particular case.

I'm 110% sure that if this thread was created by anyone but you, that you would have NOT sided with the thread
starter, based on your previous contradictory posts on similar subject matters. (anyone but Nifty of course)

This thread should not have existed. Fin.

 

[Jasminebed]

Mark, I do feel badly for you, but I also feel Inetbet has NOT treated you badly or tried to "trick" you. Seeing your earlier post and screenshot in the other thread, I knew what would happen, it's happened before. Inetbet gives you a do-over, they do realize mistakes happen, and this is how they handle them.

Unless thinks have changed in the past few weeks, under "coupon details" in the cashier, there is a list of the allowed games with these restrictive kinds of bonuses.

I've been given that do-over before on my account. I hadn't completed wagering, I stopped and waited for their response when I realized I had made a mistake.

There are usually coupons for all the slot games. So either the OP was looking for a higher percentage, or had used the more general ones already.

 

[chayton]

iNetBet has multiple coupons for set games that are available (as far as I know) all the time. I don't know what kind of nightmare it would be to have to program in all disallowed games depending on which coupon a player takes, but I'm sure it would be a pain. And really, why should it be necessary - it's the player's responsibility to check the terms when they take a bonus. On the coupon page, for each coupon is a terms and conditions link that goes to the bottom of the page and it's clearly listed which games can be played with which coupons.

Reel Ladies!!: Cleopatra's Gold, Hairway to Heaven, Incan Goddess, Jackpot Cleopatra's Gold, Mayan Queen, Mermaid Queen, Naughty Or Nice, Paris Beauty, Robert's Castle, Shopping Spree II.

Festive Memories: Naughty & Nice, Penguin Power, Polar Explorer, Return of the Rudolph, Rudolph's Revenge, Shopping Spree II, Santa Strikes Back, The Elf Wars.

Macho Money: Achillies, Aladdins Wishes, Boy King, Caesar's Empire, Goldbeard, London Inspector, Mister Money, Sea Captain, Texan Tycoon, Triton's Treasure, Viking's Voyage, Vulcan, Warlocks Spell.

A Slots Adventure: Aztec's Millions, Aztec's Treasure, Aztec's Feature Guarantee, Boy Kings Treature, Hidden Riches, Lions Lair, Mayan Queen, Pay Dirt, Realm of Riches, Sunken Treasure, T-Rex, Tiger Treasure, Treasure Chamber, White Rhino.

Oriental Take Out: Golden Lotus, Happy Golden Ox, Lucky Tiger, Ninja Star, Ronin, Tiger Treasure, Wok and Roll, Year of Fortune.

Ghouls, Ghosts & Goblins: Count Spectacular, Goblin's Treasure, Haunted Opera, Loch Ness Loot, Monster Mayhem, Mystic Dragon, Warlocks Spell.

Please note with all bonuses, monies can only be used on given games. Any play / winnings gained on excluded games with monies including a bonus or part thereof will result in all winnings being void. Full wagering requirements must be met prior to cash out. With all winnings due, players may be asked to provide proof of legal age. iNetBet reserves the right to withdraw bonus credit in cases of bonus abuse. Some accounts may not be eligible for bonus coupons due to previous bonus abuse.

 

[mrmark21]

Mark, please do not take this the wrong way and I am not trying to be harsh but you cannot have this both ways mate, In other threads you are telling players tough luck the casino has the right because its in the terms and so the casino is right, like the Club Gold case where the player played the wrong games etc. but now you have done it its a different story.

Yes I know - difference is that Club Gold has progressive written at the top of each game. They have really put allot of effort and done all they can to make sure that players know not to play them as they are progressives. Inetbet has not, they could be implementing a system but they choose not to and then void winnings based on their own laziness. So I believe that answers that question

I didn't know that but from the release of new games where free spins are given the system automatically restricts other slots. In any case, unless Mark had clearly took a higher % bonus to play slots that were categorized to be offered lower % bonuses I cannot see how he would be taking advantage of the bonus. Furthermore, if Mark had regularly used the coupons and always stuck to those games it makes no sense to penalize him over what is essentially a 'slip' on his part.

I am also thinking that RTG has not thought over the 'restriction' system well if it cannot exclude certain slots from a coupon. They take care of their clients and if Inetbet has such 'group coupons' then it should be relatively simple to slap a restriction on the excluded slots. With free spins, even if you have a playable balance you cannot play any slots until you have cleared the free spins.

Thanks Chu You've been a huge help I wasn't advantage playing, that's clear and it's pissing me off that some members are using that as an excuse for Inetbet. The whole thing was a huge mistake and I've had the day to think about the whole thing and really this was the last straw for me and online gambling. I'm soooo done.

Mark, no offense buddy boy but I personally think that you have a personal vendetta against
iNetBet.

Ummm no

There are usually coupons for all the slot games. So either the OP was looking for a higher percentage, or had used the more general ones already.

Yes I had used one earlier Right before I tried that one. Just confused me even more.

Anyway Inetbet still has not closed or excluded my account. Slotocash had that done within minutes. Same as Slots Jungle (who aren't even accredited here). The chat support is non existent. I would have waited longer before continuing to play but support ntook ages to answer. The rep from Inetbet has also visited this thread but has not responded to my PMs yet.

 

[Tirilej]

It's interesting to see how different we are taking things.

What happened to you Mark has happened to me at Inetbet earlier too.
My reaction was that I felt ashamed for breaking the rules, immediately sent a mail telling them about my mistake and said that I was so sorry.
The reply I got was not to worry. I got my deposit back and could start all over again.

I was up too at the time but that wasn't my money to keep.

Stop calling Inetbet out as you do.
They have done nothing wrong here and they are a casino I feel I can always trust.

 

[mrmark21]

It's interesting to see how different we are taking things.

What happened to you Mark has happened to me at Inetbet earlier too.
My reaction was that I felt ashamed for breaking the rules, immediately sent a mail telling them about my mistake and said that I was so sorry.
The reply I got was not to worry. I got my deposit back and could start all over again.

I was up too at the time but that wasn't my money to keep.

Stop calling Inetbet out as you do.
They have done nothing wrong here and they are a casino I feel I can always trust.

Tirilej stop taking about things you don't know anything about (I had to say that since you were so quick to jump on me). I felt exactly the same way. I was annoyed at myself. I did send them a message (they'll see I sent one at the time) I got no response. I didnt resume playing until a decent amount of time, I assumed everything would be okay, I was obviously wrong.

I'll speak my opinion whenever and wherever I want. Don't tell me what to write.

P.s. Sorry but I'm starting to get a little annoyed. Which is exactly why I thought I had washed my hands of this thread.

 

[maxd]

There's been altogether too much "don't post this or that" stuff going on here. Please leave the moderating to the moderators.

Please note that I'm not saying anything about leaving comments on the OP's, or any other post, I'm talking about forum members telling forum members what they can and cannot do on the forums. No forum member should be doing that, leave it to the moderators.

Thread title changed to better reflect the situation.

 

[mrmark21]

There's been altogether too much "don't post this or that" stuff going on here. Please leave the moderating to the moderators.

Thread title changed to better reflect the situation.

That title does better reflect the situation. Thanks for that Max

I am trying to be fair. I posted my winning screen shot because I wanted to be fair. I didn't know they would use an excuse not to pay my winnings. Especially when I had played disallowed games for the first time ever and taken what I saw to be the proper precautions before resuming play. I've played that bonus around eight times before, my first ever mistake.

I'm sorry I just think the terms are convoluted/bygone/complicated... The casino representative has seen this thread, they have still not responded to my PMs. Chat support takes forever to respond (IMO not all that becoming for an accredited casino). They STILL haven't closed my account or excluded me... What do they think I'm going to do? Make the mistake of depositing again?!

 

[mrmark21]

Update: Seems they closed my account without even sending me a courtesy confirmation email. Maybe the casino representative who has seen this thread but still hasn't responded to my PMs decided to just do it them self. Really bad customer service.

Wonder if they excluded me as well? I don't know because they haven't even shown me the common courtesy of a confirmation email. Extremely unprofessional.

 

[maphesto]

Update: Seems they closed my account without even sending me a courtesy confirmation email. Maybe the casino representative who has seen this thread but still hasn't responded to my PMs decided to just do it them self. Really bad customer service.

Wonder if they excluded me as well? I don't know because they haven't even shown me the common courtesy of a confirmation email. Extremely unprofessional.

They might have closed your account temporarily to review it?

 

[mrmark21]

They might have closed your account temporarily to review it?

Thanks for pointing that out to me Maphesto I am trying to be fair. However should that not be the reason, what they have done is extremely unprofessional and quite honestly something I'd never expect from an accredited casino. I'll keep this thread updated.

 

[mimi26]

Not so nice when you are on the receiving end is it

 

[ChopleyIOM]

I have no personal gripe with you mrmark, but I honestly find it hard to believe you've started this thread with the proverbial 'straight face', particularly given your comments in the RTG rant thread.

You clearly broke the terms of the bonus, and as soon as you realised you'd done so it was your responsibility to stop playing IMMEDIATELY and wait for Inetbet's CS to get back to you, they gave you your deposit back which is straight down the line as per their T&Cs. They don't appear to be either 'hidden' or 'predatory' to me.

I'm generally one to see things more from the player's perspective than the casino's, but you really don't have a leg to stand on here, just take it on the chin and move on - this whole thread comes across as childish and petulant TBH.

Like I say, nothing personal at all, just my thoughts

 

[mrmark21]

Not so nice when you are on the receiving end is it

Was only $300 wont loose any sleep over it. Obviously you're following my posts with baited breath, good to see I have that affect on people I've never met

 

[mrmark21]

I have no personal gripe with you mrmark, but I honestly find it hard to believe you've started this thread with the proverbial 'straight face', particularly given your comments in the RTG rant thread.

You clearly broke the terms of the bonus, and as soon as you realised you'd done so it was your responsibility to stop playing IMMEDIATELY and wait for Inetbet's CS to get back to you, they gave you your deposit back which is straight down the line as per their T&Cs. They don't appear to be either 'hidden' or 'predatory' to me.

I'm generally one to see things more from the player's perspective than the casino's, but you really don't have a leg to stand on here, just take it on the chin and move on - this whole thread comes across as childish and petulant TBH.

Like I say, nothing personal at all, just my thoughts

Hi Chopley That's the reason I've washed my hands of this thread, can't possibly go anywhere that it hasn't been already. I'm just waiting to see what happens in regards to Inetbet's response.

 

[aceking123]

Go get a life rather than posting stupid remarks.

common mark this doesnt seem to be you at all , cool off m8 your looking very angry ! just take a break

 

[mrmark21]

common mark this doesnt seem to be you at all , cool off m8 your looking very angry ! just take a break

Good point, post changed to reflect that in mind

You're right I am annoyed which is the reason I refuse to play online anymore. Bad experience, can say I've never had this sort of experience at a land based venue. Anyway I want to find out why I was not even contacted by Inetbet I believe I deserved at least a courtesy email or response from the rep.

 

[mimi26]

Was only $300 wont loose any sleep over it. Obviously you're following my posts with baited breath, good to see I have that affect on people I've never met

No Not really, just noticed your sarcasm to another poster were I believe you said

'This might sound unusual but I think they only pay players that follow their T&Cs'

 

[bpb]

Move on. Inetbet will never make an exception to any of their terms. There are no unclear terms or different interpretations in their mind. There is only the interpretation that makes them the most money.

 

[MisterBJ]

I agree with what most of you have said here. Its the player responsibility to read the terms of any bonuses that is being taken. I also see Mark's point as well. Back in the day, casinos had a habit of voiding wins, due to playing the wrong games. Most software companies (Including RTG) added the option of disabling non allowed games. This is a feature that Inetbet does have. In fact the very first coupon I took at Inetbet was 100% match including table games. But when I redeemed the coupon, table games were blocked. After 20+ mins of waiting for support to answer their emails. The problem was corrected. Whenever a casino does NOT use a feature. That will STOP a simple mistake like this is troublesome. This case is similar to the guy who lost 17k for withdrawing without meeting his requirements. At least in that case there was a pop up that warned him before he proceeded. In this case protocols that could have been in place to prevented it wasn't used. The OP broke the terms and Inetbet did what was right according to their T&C. But I don't see this as a lost cause. As with all changes, something must happen in order to make change. I think this case involving the OP. Should call for action in the changes Inetbet makes in setting up its bonuses, ie. using it blocking feature.

 

[mrmark21]

No Not really, just noticed your sarcasm to another poster were I believe you said

'This might sound unusual but I think they only pay players that follow their T&Cs'

Nah! You don't say? You couldnt have possibly read that thread

Big shocker there. Now that's sarcasm

 

[mrmark21]

I agree with what most of you have said here. Its the player responsibility to read the terms of any bonuses that is being taken. I also see Mark's point as well. Back in the day, casinos had a habit of voiding wins, due to playing the wrong games. Most software companies (Including RTG) added the option of disabling non allowed games. This is a feature that Inetbet does have. In fact the very first coupon I took at Inetbet was 100% match including table games. But when I redeemed the coupon, table games were blocked. After 20+ mins of waiting for support to answer their emails. The problem was corrected. Whenever a casino does NOT use a feature. That will STOP a simple mistake like this is troublesome. This case is similar to the guy who lost 17k for withdrawing without meeting his requirements. At least in that case there was a pop up that warned him before he proceeded. In this case protocols that could have been in place to prevented it wasn't used. The OP broke the terms and Inetbet did what was right according to their T&C. But I don't see this as a lost cause. As with all changes, something must happen in order to make change. I think this case involving the OP. Should call for action in the changes Inetbet makes in setting up its bonuses, ie. using it blocking feature.

I agree I really do hope Inetbet dosent just use this an excuse to void my winnings and instead looks towards correcting the situation with their casino. Hopefully through implementing the blocking feature

I never disputed the fact that I broke the T&Cs. Something that generally other players wont admit to. What bugged me was how Inetbet has handled the situation, the predatory stance on a bonus, unacceptable chat support (especially considering this is an accredited casino we are talking about), complete lack of courtesy to a player that was a premium member, Inetbet not implementing this blocking system, and the fact that Inetbet's representative have seen this thread although haven't even responded to my PMs. There's more to this thread than just Inetbet voiding my winnings.

 

[bsilva028]

I didn't think any RTG casinos could restrict games to match the bonus being played...
Can anyone else confirm if this is possible or not?

KK

it happens frequently at inetbet, never happened me on other rtg casinos, i there only played the allowed slots,, but i stoped of play there at a good time ago because of that rule they use.

i like slots, but like to play a lot different slots not only a few choosed by the casino.

 

[nisosbar]

I closed my account there a while back, but as others have said, I think you need to just cool off, take a look at what happened in a week or so, and then reconsider your allegations here. (I don't mean to sound bossy, just saying 'if I were you' because we all have been there, me especially, lol.)

Separately, I do get why it's annoying - in a B&M casino generally, you don't have such onerous restrictions. For better or worse, though, this is an online casino using the RTG platform, and a heightened degree of care in using bonuses is called for.

That doesn't mean you can't play RTG - I still play RTG - but just be careful using bonuses. Personally, I almost never take bonuses on RTG.