I KNOW ITS PRISM.. BUT?

[same_old]

Hi Team,

Just a question if I may?.

I got this email from VIP casino. Its a free55 no deposit requried bonus.
basically my question is , is it cashable where are the terms and conditions for this offer as i have looked and cant find anything about this promo.
Here it is.






This is a special offer only for the recipients of this mail. Just sign-up and redeem the Free55 in cashier section. It is instant, no calling, no waiting. You can only claim Free55 if you sign-up by clicking on the above promotion.Offer valid only for new sign-ups. Standard VIP Chips rules apply.Other then standard excluded games BlackJack will not count towards playthrough.

Vip Lounge is the most prestigious online casino in the world. We are completely dedicated to making the VIP Lounge experience the most exciting experience online. VIP Lounge Casino is owned by Weststar Accounting Limited , located in 19 Kingston Road, Shirley, SO15 3DB Southampton, GB. Years of experience and knowledge in entertainment has created a sophisticated company that has mastered the art of online gaming coupled with player rewards for the sophisticated gambler. VIP Lounge has created a masterpiece, mixing basic online gaming customs and strategies with an upper class lifestyle based format and web site custom tailored for the distinguished player. VIP Lounge encapsulates world class entertainment, elite customer service and Real Time Gaming software in an indulging world of gaming excellence.
Welcome to the VIP Club! Just by downloading and signing up with the VIP Lounge Casino you have become a member of the most exclusive VIP Club in the industry. The VIP Club offers great player incentives, insurance offers, prize and gift packages and the most knowledgeable group of casino representatives in the industry. VIP Lounge makes being a VIP real for the first time in the online gaming industry. It gets even better though. Check below for all of the benefits of being a VIP Club Member and how you can raise your VIP status; the higher your VIP status, the better the benefits of membership!
Every player at the VIP Lounge Start of as VIPs. But, as time goes on, each player is eligible to increase their VIP status within the casino. This increase in status means that they can take advantage of more of the member benefits attached to being a VIP. Read below for how you can increase your VIP status at the VIP Lounge Casino.



I know they arent credited here but i decided to take the offer and have well and truly done the playthrough with a few hundred left over.
If someone could shed some light on the actual terms and conditions to this.

 

[KasinoKing]

Why did you post that promotional garbage part of the mail?

Not sure if you mean VIP or Prism, but this is from Prism's website T&C's:-

OTHER PLAY REQUIREMENT RULES and BONUS RESTRICTIONS
FREE CHIPS

- Free chips are to be played 20 times its value before cash out
- A regular customer may cash out 2 times the value of the chip if he has
not cashed out on free chips in the past, otherwise only the amount of free
chip.
- A VIP customer may cash out 5 times the value of the chip if he has not
cashed out free chips in the past otherwise only twice of the amount of the
free chip.
- A customer may NOT redeem a free chip or may not be entitled to the free
chip if
(a) he/she has redeemed multiple free chips and has not made any deposit in
between two subsequent free chips;
(b) has multiple accounts;
(c) doesn't qualify to the criteria set by the chip. For example: $20 free
chip criteria: for customers that has not played for the last 15 days. With
this criterion anyone that has played within the last 15 days cannot redeem
the chip otherwise winnings will be forfeited.

In the case that the customer deposits before using the free chip, the free
chip will be treated as a regular bonus and will follow regular bonus rules.

Free chips and bonuses of 50% or more are not eligible to be played to any of the progressive games such as Caribbean stud poker, Let 'Em Ride, Crazy Dragon, IRIS 300, Mid-life crisis, Light Speed, Shopping Spree, Its good to be Bad or Card Shark.

Hope that helps!
(Looks like max cashout is Bonus x 1)

Note to other readers: Stay far, far away from these cowboys!

KK

 

[same_old]

Sorry about the promtional part of the mail i tried to cut and paste the whole thing , it looked fine on the page but came out wrong , my bad

thanks for that information kasinoking I know there reputation aswell from reading here over the months.

 

[thetic]

I too know well about the reputation but thought what the hell, going to give them a go and deposited $80 for a 353% bonus which I could play BJ on with a max 12 x cashout.

This would normally go in the screenshots that sucks thread but to be honest played completely differently once I got to the maximum cashout level so would never have got these payouts if it was my "own" money I was playing with.

After getting above the maximum cashout level started betting maximum bet on BJ ($250) to churn through WR and the first screen shot was the end result.

After this moved onto slots so could accumulate some more comp points and very quickly the free spins came in!

Currently churning through this until I bring myself back down to the max cashout level again.

Having some fun and trying some games never played before!

Would never have played $250/hand BJ and $100/spin slots if it was own money at stake so not going to complain too much and don't feel this belongs in either the winners or sucks thread.

Here's hoping the payouts have improved in line with Mr D'Angelo's recent postings!!!

 

[Mike031]

Not sure if you mean VIP or Prism

That were very interesting, because Prism is rogued and VIP is very seriously!

 

[vinylweatherman]

Don't expect to be paid that free 55 even if you meet WR, just play for a bit of fun.
If you get tempted, the terms and conditions for the "no strings" bonus promotions are horrendously complicated.
"no strings" is right though, it's a damn ROPE

 

[Simmo!]

I know this probably sounds terse, but the only way the rogue casinos will disappear is when people stop playing them!! There are no "buts". Either you want rogue casinos to survive or you don't. If they can sucker experienced players in with no-deposit traps, then God help the newbies.

Sorry - I don't mean to sound rude, but it's true

 

[Mike031]

You're so right Simmo!

I also can't understand, why anyone register at any rogued casino, even when he exactly knows, that they wouldn't pay their most users!?

Probably i'm too stupid or too austrian for this?

 

[thetic]

:sob: Sorry Simmo, reprimand taken on board and won't let it happen again.

Joking aside Chris D'Angelo has been making posts saying they have cleaned up their act and I had a what the hell moment and thought will give them a run out to see if any improvement and can get some fun from $360 worth of play off of the bonus.

Have now made a withdrawal for the max cashout on the bonus code (12 x my $80 deposit) and will have $124 worth of comps to play with once the withdrawal comes out of the reversal phase.

I for one do not believe they have cleaned up their act and if they want to be treated seriously will have to change their set-up completely. I don't think this can be done (even if they actually wanted to make this change which I doubt) with the Prism name now but time will tell.

I now have a withdrawal awaiting approval that will take 7-15 BUSINESS days. During this time I can not redeem my comp points, nor can I make a deposit without 1st reversing my withdrawal and losing it all! If I do reverse my withdrawal it is the whole withdrawal that has to be reversed, I can not partially reverse it (not that I intend to do this).

I await the payout time with interest but feel that if it is actually in the 7-15 business days, it is going to be nearer 3 weeks than 7 days.

Everything above is made clear through website, bonus terms & conditions, banking info etc. so I have absolutely no complaints but wanted to go through the process to establish where they are at.

Apologies for the length of the post but also thought worth posting my 2 live chats with support I had today. It is great that this is readily available but assume that this is so they can try to tempt you with juicy bonuses. Of the 2 chats, it took me 15 minutes approx to get my question answered as to how quickly comp points accumulate. The 2nd conversation shows a lack of interest and I think downright unprofessionalism with the tone. For example, a "No" would suffice instead of "Not really", what the hell does "Not really" mean???

Please wait for a site operator to respond.
Thank you for using our LiveChat Service. This is 'Andy'. How can I help you?
Andy: Thank you for contacting Prism Casino. How can I help you today?
Me: Hi Andy
Me: Was just wanting to check at what rate comp points accumulate
Andy: Hi...how are you doing today?
Me: can't see any sign of it on website.
Me: i am well thanks, hope you are also
Andy: Comp points come with a 10X playthrough requirement and a 1X max cash-out. They are considered fully cashable once you meet the playthrough.
Me: ok, how quickly do they accumulate? how much play gives 1 comp point?
Andy: Please give me a moment Graeme while I check for the info...
Andy: sorry for the delay
Me: thanks
Andy: Comp points are earned as and when you play with real money on our sites. These points can be redeemed for cash when the account balance is zero. These points are not earned when the games are played with the amount received by redeeming the comp points.
Andy:
Andy: The minimum amount that can be redeemed by you through comp points is $10. Each comp point is equal to $1. Hence you should have at least 10 comp points to redeem them for cash.
Andy:
Andy: The standard play through requirement for the amount earned through comp points is 15X the amount redeemed and the maximum cash-out allowed differs from site to site.ts.
Me: ha ha, I'm lost!
Andy: One minute
Me: if I wager $1,000, how many comp points would I receive! (I understand I must then wait for my balance to go to zero before I can redeem!)
Andy: Let me check
Andy: You have 9 comps in your account
Andy: 2500.00 for one comp point in blackjack
Me: ok that's great thanks
Andy: You're welcome.
Me: bye for now

Please wait for a site operator to respond.
Thank you for using our LiveChat Service. This is 'James Cash'. How can I help you?
James Cash: Thank you for contacting Prism Casino. How can I help you today?
Me: Hi James (appropriate last name!)
Me: I am wondering whether you flush withdrawals to take them out of the reversal phase?
James Cash: hello
Me: Have made a withdrawal and have accumulated some comp points that I would like to play with but can't while withdrawal is in pending phase
James Cash: not really
Me: ha ha, take it not really is a no!
Me: can the comp points be credited to the account?
James Cash: will have to wait until
James Cash: the funds are sent to you
Me: boo hiss!
James Cash: yeah
Me: how long does this process normally takes
Me: website says 7-10 business days
Me: does this still hold true?
James Cash: 10 to 15 business days
Me: !!!!
Me: ok, that's fine so even if you wanted to redeposit you can't in the meantime???
James Cash: no
James Cash: would have to see if the casino manager will allow it
Me: that's ok, will leave it for the moment.
Me: thanks for your time just now, be back in 3weeks or so!
James Cash: ok great
Me: ha ha, you don't mean that do you!
Me: thanks again & bye

The entire set-up seems to be around having a battle with 1st time depositors, bonus chasers etc. To actually state that potentially you can not deposit for a period of 15 days after you make a withdrawal makes it abundantly clear that they do not want to create a mutually beneficial relationship with players with a view to them returning on a regular basis.

 

[jenn1381]

Just because they say they're cleaning up their act unfortunately does not make it so. Actions speak far louder than words and this groups actions scream "STAY AWAY"!

I hope you get paid but I wouldn't hold my breath - but, if you DO happen to get lucky... please, please, pleeeeeeeeease don't see that as a sign that they are cleaning up their act and deposit again - it's not! As responsible gamblers we have to judge a casino based on how they treat most of their customers. Just because you get lucky once doesn't mean they won't screw you later.. just as they are screwing thousands of other unlucky souls.

All the best of luck to you.

 

[EasyRhino]

thetic, don't even think about doing anything with the comp points until you actually get the payout from your deposit in hand. Keep it simple for these cowboys, only one transaction at a time. Expect to wait 3-4 weeks.

Also, if I remember correctly, james cash is kind of a jerk.

BTW, way to play the bonus. That's the way to get the most out of it (including going nuts on the slots when you're above the cashout max). Hopefully your chipcount right now is around $1242? ($80x12 + 282 in sticky bonus that will be deleted on withdrawal)? If my back of envelope math is right, anything over that is wasted.

 

[thetic]

BTW, way to play the bonus. That's the way to get the most out of it (including going nuts on the slots when you're above the cashout max). Hopefully your chipcount right now is around $1242? ($80x12 + 282 in sticky bonus that will be deleted on withdrawal)? If my back of envelope math is right, anything over that is wasted.

$1242 exactly!

 

[Pinababy69]

Thetic, will you make sure you come back in however many weeks it takes, and let us know if you get paid or not? I for one, am curious if they will pay someone who follows their WRITTEN T&C's to the letter...to the penny in fact, lol.

Why you would chance playing here I don't know, maybe morbid curiousity? Ha ha... In any event, you have now, and I'd like to know the outcome.

I agree totally with Simmo's post. Until people stop playing here, these places will continue to thrive.

We have two people in this thread alone who fully admit they know of Virtual's history and reputation, but went ahead and played anyway. Maybe that old adage of any publicity is good publicity, is at least partially true. Maybe they really do look at some of these 30 page "ranting about Virtual" threads as nothing more than free advertising. And maybe they do sit back and actually laugh about it.

Anyway, let us know Thetic okay? Of course, maybe their next excuse will be that you are from Scotland, and that they have decided Scots are bonus abusers, lol.

 

[silkprint]

I hope you get paid .
For future reference though ...
any post you have to start with a
"I know it is XXXXXXXX BUT"
You have already answered your own question . ​

 

[vinylweatherman]

When you get paid (sorry, I mean IF),


Send an E-mail to Chris telling him he's an a$$h0le, and he won't be seeing another penny from you.
If you are ahead, it will make him mad as hell (as he will figure out you are a Casinomeister member).

 

[oldtrvlagt]

Personally I think they are getting a bit desperate. (Don't stone me but a couple of years ago , being naive, I opened an account deposited $50 churned away and withdrew the max $500). I did end up promising dinner to someone at Prism though just to get the cashout approved Then the losing began, then I gave up on them. However, last week I received a phone call from "Lex" with a bonus "too good to be true" and again from somebody else last night (I did ask him how I would ever get my money if I made it through the WR..he laughed), so I said bye bye and went to watch T.V. They are scraping the barrel if they are calling people like me who never did depsoit more than $50 at a time

 

[same_old]

Hi Gang,

well I just wanted to say to Simmo, Mike01 and Kasinoking , I have read all the post over the last say six months about the prism group. I do listen to what you guys have to say and have NEVER and will NEVER deposit at these places , however this was for a free55 chip I didnt have to deposit I was bored so I thought give it a go. I was betting big and met the playthrough within 2 hours so I am going to see if I can cash out the $110 allowed.
Iam holding no expectations what so ever to get paid from them.
If anything i got my few hours gambling fix and i didnt deposit anything.

 

[vinylweatherman]

Hi Gang,

well I just wanted to say to Simmo, Mike01 and Kasinoking , I have read all the post over the last say six months about the prism group. I do listen to what you guys have to say and have NEVER and will NEVER deposit at these places , however this was for a free55 chip I didnt have to deposit I was bored so I thought give it a go. I was betting big and met the playthrough within 2 hours so I am going to see if I can cash out the $110 allowed.
Iam holding no expectations what so ever to get paid from them.
If anything i got my few hours gambling fix and i didnt deposit anything.

Well, nothing wrong with that, it costs them money, and wastes their time because they think they have a nice catch, but when they reel in the line it turns out to be an old boot
However, this lot are damn good at the psycological stuff, so you really need to be on your guard to get one over on them, and the only real way to do this is hit them in the pocket, and then let them bloody well know it!

 

[thetic]

Thetic, will you make sure you come back in however many weeks it takes, and let us know if you get paid or not? I for one, am curious if they will pay someone who follows their WRITTEN T&C's to the letter...to the penny in fact, lol.

Why you would chance playing here I don't know, maybe morbid curiousity? Ha ha... In any event, you have now, and I'd like to know the outcome.

I agree totally with Simmo's post. Until people stop playing here, these places will continue to thrive.

We have two people in this thread alone who fully admit they know of Virtual's history and reputation, but went ahead and played anyway. Maybe that old adage of any publicity is good publicity, is at least partially true. Maybe they really do look at some of these 30 page "ranting about Virtual" threads as nothing more than free advertising. And maybe they do sit back and actually laugh about it.

Anyway, let us know Thetic okay? Of course, maybe their next excuse will be that you are from Scotland, and that they have decided Scots are bonus abusers, lol.

Will make sure I let know everyone know the outcome.

Morbid curiosity is about right, I know I shouldn't have done it but it was after reading the initial post thought what the heck, it's only 40 and should hopefully get some good game play out of it. Certainly got that and had some fun on some games never tried before.

As for the Scots angle we have no time for bonus abuse as we are too busy abusing whisky , women :xxx and Mars bars fried in batter served with chips , (Fries for our American/Canadian readers. I come from the supposed birthplace of where the deepfried mars bar, Stonehaven. No wonder we have the highest incidence of heart attacks in Western Europe and for that matter the developed world I think! Also as a note Stonehaven was the birthplace of Dunlop the inventor of the pneumatic tyre.)

Also being Scottish I am tighter than a camel's @rse in a sandstorm so will politely and relentlessly follow this up until paid and will give you full upate on duration, no. of live chats, telephone calls and lies received before payment is nestling in my Neteller account.

 

[KasinoKing]

Hi Gang,

well I just wanted to say to Simmo, Mike01 and Kasinoking , I have read all the post over the last say six months about the prism group. I do listen to what you guys have to say and have NEVER and will NEVER deposit at these places , however this was for a free55 chip I didnt have to deposit I was bored so I thought give it a go. I was betting big and met the playthrough within 2 hours so I am going to see if I can cash out the $110 allowed.
Iam holding no expectations what so ever to get paid from them.
If anything i got my few hours gambling fix and i didnt deposit anything.

I agree with that. Nothing wrong in taking a FREE chip - just don't deposit there.
I myself am still working though an ENORMOUS WR off a $250 free 'absolutely no stings attached' offer at a 'not recommended' RTG - just to see what happens if I get to the end. (Bank down from $800+ at one point to $400+ now with about 15% WR still to go. Taken 2 months so far... )
I am fully expecting not to get paid and looking forward to what fantastic excuse they come up with.

 

[The Dude]

I agree with that. Nothing wrong in taking a FREE chip - just don't deposit there.

Actually, I totally disagree. There is something wrong with taking a FREE chip. By doing so, a person gives them all the info the casino needs to turn this player into a bonafide real player. They'll email you, call you on the phone, promise you whatever to sucker you into spending money there. And then they'll be laughing all the way to the bank.

If you are that bored - there are nine RTG casinos you can choose from that deserve your patronage here:
https://www.casinomeister.com/accredited-casinos/

Better yet, why not just donate your money here instead of wasting it on some unlicensed clip shot joint in Costa Rica?
https://www.casinomeister.com/donate/

Doctors Without Borders is much more deserving than the Virtual Casino group - but there are players that wouldn't think so. They keep throwing their money away.

It's quite obvious by now that their "we've changed for the better" is nothing but old old lip service; I can attest to this. They had their chances and failed each time. These casinos do not deserve the attention they continue to receive - best to let this thread die in peace.

 

[thetic]

I have to disagree with you Casinomeister.

As long as the player is fully aware of a casino's reputation they need to be able to make the choice whether they take advantage of a free chip/deposit etc. The OP says that he only played with a free chip and would never deposit there. If this is the case then fine, I think he is quite entitled to and I hope he takes them for everything he can, in this case the Free Chip value

I personally decided to deposit at one of these joints for the 1st time since about August last year after reading this thread. Stupid I know but was thinking what the hell, get $360 worth of play for $80, worst comes to worst I've lost $80 (either through losing it or non-payment). Yes there are more reputable places to play at but not any that offer these type of bonuses although correct me if wrong. I also know that the reason they need to offer these bonuses is that otherwise noone would touch them with a bargepole. We all know that there are players out there who will continue to play there while they offer these bonuses for whatever reason.

Chris D'Angelo posted here a few times a couple of months back and apart from his ongoing problems with our Dutch friends there have not been any (don't think) new threads with problems with them.

If I end up with problems getting paid from Prism I fully intend to let everyone know but at same time if paid expediently will post this also. I also understand that there is no point PAB'ing if things go tits up with this crowd as you have warned us often enough (with good reason) and I fully understand no point wasting your time (like my mum used to say "if you fall out that tree and break your leg don't come running to me...")

My understanding of your website is to provide the info for everyone to make their own decisions based on that information, this includes not only reading your Accredited/Rogue sections but also the forum threads with current players experiences.

I personally don't think that Prism will ever change and will be eternally trapped in the rogue section but I still think there is value in these threads to let players know of the current situation whether that is to highlight that nothing has changed or maybe just maybe they have seen the light. I am well aware that this is where the danger is, with a casino playing by the books for a month or two then whipping the rug out from everyone's feet if and when players come back.

I agree it would maybe be better if they did go out of business (that's probably all chance of me getting paid gone now) but while they are still open I think it is important that the most up-to-date info is available for all.

 

[The Dude]

The bottom line is: players like you keep them in business. Simple as that.

 

[thetic]

Fair comment!

 

[EasyRhino]

I dunno 'Meister, but thetic absolutely hammered that bonus, in both manner of play and ending results. Only he can speak for how much he had this calculated this out before depositing, but he ended up with nearly a textbook bonus-hustle play. (My only critique would have been continuing to bet table max after your balance far exceeded the max cash-out level. Depending on how you played it, that could have just increased risk of tapping out without enhancing profitibility).

I think it's players like thetic, aka, and the entire nation of the Netherlands that keep Virtual group casinos awake at night. They're just hoping that the majority of players that get stuck by their ridiculous bonuses will make more profit than they lose to hustlers.

 

[jenn1381]

I think it's players like thetic, aka, and the entire nation of the Netherlands that keep Virtual group casinos awake at night.

Why would they be up at night? Takes 2 seconds to dream up a reason not to pay a player. Someone wins, oh well, they are part of a "group". We can't prove it, all we have is our "feelings", but damnit we will not pay as we're always right.

Honestly people... you're supporting crooks... it's as plain and simple as that. And they are laughing all the way to the bank.

 

[thetic]

I dunno 'Meister, but thetic absolutely hammered that bonus, in both manner of play and ending results. Only he can speak for how much he had this calculated this out before depositing, but he ended up with nearly a textbook bonus-hustle play. (My only critique would have been continuing to bet table max after your balance far exceeded the max cash-out level. Depending on how you played it, that could have just increased risk of tapping out without enhancing profitibility).

I think it's players like thetic, aka, and the entire nation of the Netherlands that keep Virtual group casinos awake at night. They're just hoping that the majority of players that get stuck by ridiculous bonuses will make more profit than they lose to hustlers.

Yup, once balance was up could have played it for days at $0.20 spins on slots, accumulated many more comp points probably but not really interested in that. Was more interested in ploughing through it quickly as possible, getting cash-out into system and taking it from there.

I would like to make it clear I am not a bonus hustler but certainly went into this one thinking I could make a profit from it from a relatively small outlay. If you can't profit from a 353% bonus that allows BJ you're doing something wrong. I play with bonuses a lot of the time but mainly to extend amount of play I get from them. If I was really after hustling would have went in with $500+ deposit and really gone for them! Was not preplanned and, as previously mentioned, have not been near one of these places since Aug/Sep last year because have had previous bad experience with another Costa Rican joint.

Genuinely not sure why I decided to go for this one was done on a whim so will wait and see what outcome is...

Edit: Quick edit as jenn1381 posted while I was composing this one. I am inclined to agree with what you say and a lot of the points earlier in thread but decided to give it a go anyway in the expectation of a +ve outcome. Fully understand that it is this type of behaviour that keeps these places going.

Going to drop out of this thread for the moment (although reserve right to change my mind). Will update further down the line for those that are interested in response but aware a casino's reputation will not be further damaged or restored (if they ever had 1 to restore!) on the basis of whether they pay me or not.

 

[The Dude]

Advantage player or not, you're giving an impression that this is a casino that ought to be patronized. Many newbie players read threads like these and think "hell, I'll give it a try too." You are actually perpetuating these problems.

And just because one is an advantage player doesn't guarantee a win. Advantage players lose their deposits probably more often than not. This is what feeds these casinos. I would not say that advantage players from the Netherlands, or from anywhere for that matter, keep them up at night. This casino group answers to no one. They could confiscate anyone's winnings, and there's not a damn thing you can do about it.

 

[thetic]

I AM NOT ADVOCATING PLAYING AT PRISM CASINO NOR AM I AN ADVANTAGE PLAYER!!!

Would like to make it clear that;

1. I am not an advantage player, if this is the case I am sure we will see Prism reps on here letting you know of no. of deposits I have made with them and sister casinos in the past. I have made one $80 deposit in over 6 months at any RTG casino so not exactly the type of play of an advantage player.

2. I am not giving the impression that this casino should be patronised (UK spelling!) I gave an account of my experience where I said I had played at the casino, had won and was waiting a withdrawal but was completely unimpressed with their support staff and banking procedures. I even went as far as to say "I for one do not believe they have cleaned up their act and if they want to be treated seriously will have to change their set-up completely. I don't think this can be done (even if they actually wanted to make this change which I doubt) with the Prism name now but time will tell." To me this is quite clearly not encouraging people to play.

I agree that I should probably not have deposited there (and had previously promised myself I would never do it again) but in a moment of weakness I did it.

If people want to know if and how quickly I get paid I will post this. If they do not I am quite happy to drop this now.

 

[The Dude]

Would like to make it clear that;

1. I am not an advantage player...

No worries - it's cool.

If people want to know if and how quickly I get paid I will post this. If they do not I am quite happy to drop this now.

I can just about guarantee that you will be paid - and probably pretty fast too.

 

[thetic]

No worries - it's cool.



I can just about guarantee that you will be paid - and probably pretty fast too.

Good, glad we're cool!

As for payment we will see but the thought that a Prism rep came across this thread (I pointed him in the right direction him out of courtesy but no response and can't see if he's been on-line recently) and would pay me more promptly never crossed my mind, honest!

 

[same_old]

Good, glad we're cool!

As for payment we will see but the thought that a Prism rep came across this thread (I pointed him in the right direction him out of courtesy but no response and can't see if he's been on-line recently) and would pay me more promptly never crossed my mind, honest!

Well hope you get what is owed there thetic. It's play the waiting game now so lets see how it goes...

 

[same_old]

gday CM,

I do see what your saying mate and can sense your frustration as a thread like this is attention to them noone the less.. Bloody bad habbit of mine pushing the button that says dont push.

On a brighter note though, when are you going to come to Australia for a holiday... meet the Centrebet crew and all. Spot of fishing and relax mate?.

 

[thetic]

Thetic, will you make sure you come back in however many weeks it takes, and let us know if you get paid or not? I for one, am curious if they will pay someone who follows their WRITTEN T&C's to the letter...to the penny in fact, lol.

Why you would chance playing here I don't know, maybe morbid curiousity? Ha ha... In any event, you have now, and I'd like to know the outcome.

I agree totally with Simmo's post. Until people stop playing here, these places will continue to thrive.

We have two people in this thread alone who fully admit they know of Virtual's history and reputation, but went ahead and played anyway. Maybe that old adage of any publicity is good publicity, is at least partially true. Maybe they really do look at some of these 30 page "ranting about Virtual" threads as nothing more than free advertising. And maybe they do sit back and actually laugh about it.

Anyway, let us know Thetic okay? Of course, maybe their next excuse will be that you are from Scotland, and that they have decided Scots are bonus abusers, lol.

Apologies to drag up old post that not everyone wanted to see but quick update for all who are interested.

It took 3 and a half weeks to get paid but I did get paid. However, I suspect it would have been a good deal longer if it hadn't been for daily "discussions" with casino support. I was told on numerous occasions that accounts made the decision when I would get paid and that casino support nor management (our friend Chris D'Angelo, who I also emailed & PM'd here a few times with no response. He eventually gave a short reply to one after I'd been paid) could influence it. Asked to speak to accounts but they would not let me, nor would customer support walk along the corridor on my behalf to speak to accounts when i asked.

For the first 2 weeks the payment was showing as pending so could not play even if I wanted to without reversing ALL (no parts allowed) the withdrawal so quite obvious they are not interested in establishing a long term relationship with customers.

Also noted that when I went back in to play with my comps, the minimum bet on table games has gone up from $1 to $5 which sucks. Soon busted my $120 comps on BJ at those levels... I have went into other RTGs since such as inetbet and noticed a $5 minimum here also. Do RTG share the info around all casinos and set table limits because I won't be going to any of them if they insist on a $5 minimum on BJ???

In short nothing much has changed at Prism, I think you will get paid if you follow Ts & Cs but be prepared for a long wait and if you deviate even the slightest I think you can say bye bye to your withdrawal/deposit (no fact to base this on, just common sense!). I never felt at any point that I would not be paid but was aware quite early that it was going to be a drag. However, I certainly can't be @rsed with the aggravation of going through the rigmarole to get paid anytime soon.

 

[Simmo!]

For the first 2 weeks the payment was showing as pending so could not play even if I wanted to without reversing ALL (no parts allowed) the withdrawal so quite obvious they are not interested in establishing a long term relationship with customers.

Just as an FYI that is standard for RTG software. You can only reverse the same amounts as you withdraw. IE: you could withdraw in chunks and then reverse in chunks.

 

[Mousey]

Apologies to drag up old post that not everyone wanted to see but quick update for all who are interested.
It took 3 and a half weeks to get paid but I did get paid. However, I suspect it would have been a good deal longer if it hadn't been for daily "discussions" with casino support. I.....

However, I certainly can't be @rsed with the aggravation of going through the rigmarole to get paid anytime soon.

Personally, I appreciate updates. I may not always comment, but I do read them, and also appreciate the updates being attached to the original thread so I can refresh my old brain on the background.

I'm glad you got paid in the end.