1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

I’m divorcing myself from AllSlots/Jackpot Factory

Discussion in 'Casino Complaints - Non-Bonus Issues' started by petro, Jan 9, 2011.

    Jan 9, 2011
  1. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I am sure most people who will read this will think that I am nit picking. But if you regularly play at a casino who done this to you, then you would understand where I’m coming from.

    There are a lot of small faults that I have spotted at Jackpot Factory casinos. But this is the one that made me fall out of love with them.

    They practice stalling the customer on withdrawal questions and requests for flushes. I know this because the last 15 or so times I have went onto live help for a flush/withdrawal question they left me waiting for ~30 minutes and sometimes don’t even answer at all. When compared to questions about deposits or general help they answer almost instantly. The chances of this being coincidental is very slim, so slim that it is like flipping a coin fifteen times and each time the coin happens to fall in favour of the casino. Like Judge Judy says; “I don’t believe it!”

    After I became certain that they were practicing this well known casino trick I felt different when I was playing at All Slots. There was a kind of disgust I felt towards them because they were penny-pinching and also an ominous feeling that someone was looking over my shoulder.
     
  2. Jan 9, 2011
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They ignore emails too. I had to request a flush TWICE last week, and they only replied to the second request, and this was some time later. By the time they actually got around to processing the request, the pending period was almost up (a couple of hours left).

    They do seem to have lost their way. The promotions they run are nothing like before. The last DECENT contest was just after the tabbed lobby was introduced, when they ran 5 separate scoreboards, one per tab, each with a top prize of 1000 credits. This was a taste of "the old days", but it didn't last, it was a "one off". They used to run this kind of contest EVERY WEEK, and with top prizes of 2000 credits, even 2500.

    On the occasions they DO run such contests, the top prize is a mere 500, and they seem to run once or twice a MONTH, rather than weekly.

    The ONLY deposit offer for "everybody" is the ongoing 10% on all deposits, up to 450 at All Slots, 350 at All Jackpots, and 1000 at VIP Lounge per month.
     
  4. Jan 9, 2011
  5. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    IMHO Jackpot factory is one of the best Microgaming groups for many years. Look at the others , like Casino rewards ,who don't pay at all when they don't want to.
     
    1 person likes this.
  6. Jan 9, 2011
  7. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    I'm just trying to get my account reopened there. I'm having to jump through hoops as I haven't played there in over a year.

    I have all my info for Jackpot factory but when I try to download JP, Allslots will only download. Their responses were quick last night but I haven't heard from them since I sent in all the info they requested plus the debit card that I will be using.

    I picked them bc I'm tired of waiting for cash outs to be processed and now I hear this...jeez, how hard is it for a player from the good ole USA to find a good casino these days?
     
  8. Jan 9, 2011
  9. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Better one yet is "quit pissing on my leg saying it is raining" I love that one!

    gloria460, 7Sultans have been one of my favorites...their group is actually decent IMO even when I get pissed at them, I know it will turn around and they have always been good about giving a free chip or two and withdrawals have never been an issue.


    .
     
    1 person likes this.
  10. Jan 10, 2011
  11. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    I'm still stuck on the 15 to how many withdraws? Dang! wtg!:thumbsup:
     
  12. Jan 12, 2011
  13. Jackpot Factory

    Jackpot Factory Dormant account

    Occupation:
    Content & PR Manager
    Location:
    Malta
    Hi petro,

    This is David Brickman from the Jackpot Factory.

    I can assure you that our agents have no instructions to stall when it comes to withdrawals issues. We pride ourselves on prompt and secure payouts.

    If you please PM me with your account number we can check this issue with our support team.

    All the best,

    David
     
    2 people like this.
  14. Jan 12, 2011
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I'm 99% sure that's because All Slots USA is the only casino they offer to the USA now.
    Anyone in America who had accounts at any of their other casinos will be "merged" into All Slots.

    KK
     
    3 people like this.
  16. Jan 13, 2011
  17. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I actually did not expect a reply.
    I will have to have some thinking time on it.
     
  18. Jan 14, 2011
  19. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    your right about the JF casinos going down

    i think your points are quite accurate and not nitpicking, i have just been going thru the email back and forth with support at their vip casino. They flushed my requested withdrawal at least 6-7hrs after my email requesting the flush(yesterday) and then another 16 hrs later they inform me that i can expect my withdrawal to be processed on Monday.

    I of course unhappy with this, I replied and in return received a mail that my withdrawal for $1300 has been processed and sent to my neteller account.
    GUESS what? nothing in my neteller and even WORSE is that my withdrawal request was for $1700 (not $1300)and the ICING on the cake is that in my casino history it is still showing as $1700 is work in progress

    something is WRONG and it doesn't look good.

    AND, just this second i got another mail in reply to the one i sent asking why so many discrepancies, it says that $1700 has been processed but it may take upto 5 days to show. Thats it, no reply to any points i asked for them to clarify

    i am one of neteller's first customers and this is the first time i have not been credited instantly once a casino confirms funds have been paid and to give the casino the benefit of the doubt i just checked again before posting my experience, so in short

    no payment, no reply, no explanation or apology for the mistakes and this after a 8-9 emails back and fourth.

    i'm with you, time for a change
     
    1 person likes this.
  20. Jan 14, 2011
  21. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    Not to be rude here but maybe the 8 or 9 emails about it made them sloooow down the process. just a thought. :rolleyes:
    I gave c.s. a little attitude a long time ago about my cash out and they then proceeded to take the full amount of time allowed by their T&Cs. Pays to be real sweet and just let them do their job. :) I bet you get it before the 5 days is up. WTG on the win.
     
  22. Jan 14, 2011
  23. bdbro

    bdbro Experienced Member

    Occupation:
    Business
    Location:
    Bangladesh
    could be

    thankfully, i just see the funds were credited to my neteller a minute ago.

    There was a time, not long ago at all when i had blind faith in JF group and even though i have been paid, they are just not the same.

    but then again, i did get paid and thats what it boils down to i guess

    i am confused!!
     
  24. Jan 14, 2011
  25. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    I don't know about the "real sweet" but I definitely agree that it goes much smoother if you just give a big sigh and then leave them to do their job.
     
    1 person likes this.
  26. Jan 14, 2011
  27. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    Ou Blind Faith 'Cant find my way home' good song and sounds like you. Confused? Go home and spend that money. :)

    I know I forgot to quote the poster who said "There was a time, not long ago at all when I had blind faith in JF group...."
     
  28. Jan 16, 2011
  29. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I couldn’t think of an honest reason why Jackpot Factory would stall players on flushes/withdrawal questions. I still thought that there may be something that I am overlooking, so contacted them in hopes of getting some kind of rational answer. As I thought it could be security related; they are checking players before they make a withdrawal or something along those lines.

    I don’t believe you. Live chat wouldn’t act like this unless they were in some ways given a nod of approval by management. Or if you are suggesting that this is all just mere coincidence, it doesn’t work on me. Maybe someone without a thinking mind will believe you.


    I had my suspicions on my first withdrawal and it became profoundly obvious as time passed that Jackpot Factory were deliberately stalling.
    I know in the fullest way of knowing; through my own experience that this is happening and such is my conviction that I even contacted Tex at eCOGRA. At least then he will know too what they’re like, unless he already does.

    Jackpot Factory should consider turning over a new leaf and quit with the casino tricks.
     
  30. Jan 16, 2011
  31. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    After playing for awhile today all I have to say is boy do I wish I had a cash out problem :rolleyes:
     
    1 person likes this.
  32. Jan 24, 2011
  33. Jeannie

    Jeannie Experienced Member

    Occupation:
    slot attendant
    Location:
    Calgary
    total newb question here but.... what does flushing mean?
     
  34. Jan 24, 2011
  35. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Upon withdrawal requests many casinos delay processing for 24-48 hours. Some of these casinos have an option to bypass this waiting period so the withdrawal is processed immediatly. This is called a 'flush.'
     
    1 person likes this.

Share This Page