Hype having technical difficulties

[Addisyn]

I just had a series of problems at Hype. First I made a deposit of $200.00 using my debit card. The casino hung and I had to restart. When I logged back in there was no money in my account.

Fortunately, I have online banking and checked my account. The money had been deducted from my account. They couldn't find it and will investigate.

So the diehard I am I deposited $200.00 via Neteller. Received an email immediately from Neteller it went through. No money in Hype. Had to have their live help locate it for me which they did. Restarted the casino again and my $200.00 Neteller deposit was there.

Then I started to play. Then things got weird. I hit the free spins on the Fireworks Frenzy slot. It retriggered once so I had a total of 30 free spins at $5.00/spin. It shows my total win at $1004.00 but my account balance is $842.40. I had $177.17 when I hit the free spin feature. There is $338.77 missing.

Here is a screenshot after the free spin session. How the heck do you deal with all of this? Guess I should have forgotten about it after the debit card problem.

Old Attachment (Invalid)

Then when I was chatting with live help the operator tells me I didn't win $1004.00. Here is the quote:

<Operator> For your information, 1 credit is equals to 1 cent in the slots game.
<Operator> So 1004.00 credits should be $10.04 in cash.

 

[KasinoKing]

They obviously mis-understood you.
Get back on live chat - they've always got it right for me - though it may take a little while.

If that fails, contact the rep here at CM:- HypeTristan
https://www.casinomeister.com/forums/groups/

NOTE: If anyone else has this deposit problem - contact them via live chat immediately!
Do not try to deposit again.
I had two 'failed transactions' and both ended up going into my Hype account!

 

[dominique]

I too have heard of cases with failed deposits, but all of them were fixed immediately in live chat inside the casino.

Seems to just be a problem with the display.

As for the slot payout you describe - just weird! I'll be curious to hear what happens.

 

[Addisyn]

They obviously mis-understood you.
Get back on live chat - they've always got it right for me - though it may take a little while.

You are referring to the $200.00 debit card deposit I am assuming. The operator told me the account office was gone and asked I email support which I did.

What do you think about me continuing to play? Should I wait and let them figure it out without playing anymore? I just closed the casino and decided best not to play anymore.

I have had several deposits not make it using Neteller in Hype. They always find them for me but never has a debit card deposit gone astray.

 

[soflat]

Is In Chilli casino under the same ownership as Hype, or is it just the same software?

They used the same line on me:

For your information, 1 credit is equals to 1 cent in the slots game.

 

[winbig]

<Operator> For your information, 1 credit is equals to 1 cent in the slots game.
<Operator> So 1004.00 credits should be $10.04 in cash.

This person needs to be fired for 3 reasons:

1. Talking to you like you're 3 years old
2. If they're stupid enough to think a 100400 coin win = $10.04, they can't even do simple arithmetic.
3. Re: #2...so 500 coins = 5 cents?

lmao, what an idiot.

 

[kwblue]

I would stop playing in the meantime... I will contact everyone I know and have them take a look at this thread immediately.

The operator obviously thought the credits was 1004. They need to pay more attention and not be so rude

Hype and InChilli are not the same - however support is run by a common group and this is likely why you would hear some of the same stuff.

 

[soflat]

Hype and InChilli are not the same - however support is run by a common group and this is likely why you would hear some of the same stuff.

Thanks for the info.

Warning: inChilli is a big ripoff.

I took the ND bonus a long time ago and lost it entirely.

I deposited for the first time yesterday and won. Now they won't process my withdrawal because they are holding me to the no deposit wagering requirement.

 

[kwblue]

I had the same problem over at InChilli. Not sure why they do this, but as soon as you take that ND bonus you HAVE to complete the wagering requirements EVEN IF THE BONUS IS GONE AND ACCOUNT HAS ZEROED.

IMO - that is rape, but they don't see it that way

 

[KasinoKing]

I had the same problem over at InChilli. Not sure why they do this, but as soon as you take that ND bonus you HAVE to complete the wagering requirements EVEN IF THE BONUS IS GONE AND ACCOUNT HAS ZEROED.

IMO - that is rape, but they don't see it that way

Thanks for the warning!
I took the ND & blew it in minutes without a second thought.
Haven't deposited there yet - and might not now!

(Mind you, it was only $15 - their SUB is 100% on $300 )

 

[soflat]

I had the same problem over at InChilli. Not sure why they do this, but as soon as you take that ND bonus you HAVE to complete the wagering requirements EVEN IF THE BONUS IS GONE AND ACCOUNT HAS ZEROED.

IMO - that is rape, but they don't see it that way

Well I just got raped for $110. That is how much I blew finishing the no deposit bonus wagering requirement after I had already lost it weeks ago.

What an f'ing scam.

 

[Mousey]

Is there any way to tell in the HYPe software whether you can cash out (met WR) or not? I forgot to 'count' as I started my play, thus I have no idea how far along I am toward meeting WR. Not that I'll make it to the end with any money left, but I like to have some idea of where I stand when playing with a bonus.

Thanks.

 

[kwblue]

Is there any way to tell in the HYPe software whether you can cash out (met WR) or not? I forgot to 'count' as I started my play, thus I have no idea how far along I am toward meeting WR. Not that I'll make it to the end with any money left, but I like to have some idea of where I stand when playing with a bonus.

Thanks.

I keep track in an Excel spreadsheet for any casino I'm playing... However - I have forgotten to do that on occasion... Once at Hype. The only way currently is to ask the support person in the IM window.

 

[Addisyn]

I called my bank today and the $200.00 debit card transaction didn't go through. So that problem is fixed. Oh funny thing the person I spoke to at the bank wanted to know all about online gambling. So I gave her the URL to this forum. She told me she and her husband go to the casino an hour and a half away every Sunday.

Hype responded to me and told me they will take a week to review the problem with Fireworks Frenzy.

When I spoke with the live chat support just now they told me I had sent my inquiry to the wrong email address last night. The operator just now told me to email hype@hypesupport.com. Last night the operator told me hype@hypegaming.com.

I emailed the second one and it was returned as being non-existent. The right one is the first one. Hype seriously needs to have an in-house seminar with their support people.

 

[Addisyn]

Okay I got my money. Thank you to kwblue for helping out a great deal. Here is the email I just received from management.

We are pleased to advise that you did Win!! We have credited you account with $338.77

The reason for the delay in payment is that you had won a Random Jackpot , since this occurred during a FREE SPIN feature the system automatically defers to a manual authorisation. We are sorry for the delay in payment but I am sure are pleased with the winnings! We hope that you have many more wins with our Casino

Kind Regards

Casino Management

That is amazing. I had won two mini jackpots within a few minutes of each other during that entire playing session. The random jackpot window didn't come down because I was in free spin mode I guess.

I just checked my original post and I was right now to the penny too. Good thing Hype when you log back it doesn't show you your updated amount. I caught a flash of what I had before the free spin session started.

 

[Inchilli Casino]

It's a manual Jackpot Win - you will be paid

Hi Addyson

We had a simlar incident with one of our players at Inchilli Casino.

What I think happened to you was that you had a Jackpot Win during the FREE GAMES, the win meter shows your winnings for both but because it was during FREE GAMES the Jackpot is manually approved due to the circumstances.

They usually follow it up with an email the next day and the approval of the monies!

 

[Mousey]

Welcome to the forum inChili! It's always appreciated when a casino rep comes aboard.

When you have a moment, perhaps you can address some of the concerns and questions in this thread...
https://www.casinomeister.com/forums/threads/inchilli-warning.14928/

I'm particularly interested in seeing more info on the carrying over of wager requirements even though a player has busted out. I wasn't aware of this and could not find it in your T&C. I'm not saying it's not there, just that I've not seen it.

Thanks for your time.