That's a load of crap. We have the chat transcripts where you state:
Should I post the rest?
Sure, what happened here was unfortunate, but the casino tried to make amends - which you accepted and was thankful for - but then you tried to wheedle another bonus out of them to "test" the system, and when this didn't happen you get bent out of shape and go public trying to damage their reputation. That's bullshit.
I'd be happy to post the rest of the chat sessions, but I don't think that will put you in positive light with your fellow members.
Please don't view the following as a last effort attempt to diss the casino, and/or a cry for sympathy. It isn't....
Below was the casinos first email to me after reporting the incident. This was not what I considered acceptable support after the incident, and you can only imagine how upset this email made me. I did not accept this offer, and after expressing my utmost disappointment, and requesting to speak to the VIP manager, the second and final one was made. I had to basically beg for that to happen, and it took place over the phone.
So Brian, this post is to show you that there was more going on from the start than what was relayed in chat, behind the scenes. I could have posted this email in the past, in an effort to discredit the casinos support level and support my story, but I didn't. Yes, I said some things at a later date, that I realise now I shouldn't have. Was met with resistance from the onset, as the email shows below. When a much better good will gesture bonus was eventually provided, I was stressed ( waiting for a further update, after the first fell below my expectation can have that effect ). By the end of my phone call with the VIP manager, and after reluctantly accepting the second offer, of course I felt some relief and feelings of appreciation. I went to express that in the form of a thank you note in live chat ( Quoted in your previous post ).
If you read my thank you note carefully, between the lines, you may find that I still wasn't satisfied. Just didn't want bad blood or bad vibes moving ahead. I didn't have to say thanks, and had I known it would end up being used against me as it has since, I wouldn't have.
Another thing, at the time of reluctantly accepting the casinos final bonus offer, I was considering the idea of a PAB. However, as I had never done one before, and because I didn't want things to get more complicated and possibly lead to further bad blood, and a bad outcome ( since I hit the cancel button implying my fault, based on their promo term )
I let it be, and took whatever I could get at the time.
Had I truly believed that involving casinomeister would have helped at the time, I may have gone that way. Seemed like too much hard work, I was emotionally drained, and I just wanted to try and sort it out internally, if I could.
I've regretted taking any bonus offer ever since. My bad, and I shouldn't have settled for anything other than what I believed to be the right thing to start with. I sold out, when I shouldn't have. I messed up!
To reiterate a point made in a previous post of mine, when you aren't feeling great, and your unhappy with a particular outcome, it's not all that hard to say and do things out of character. I realise now that I made some questionable decisions at times, which have come back to bite me in the bum. I actually forgot at times, exactly what I said and didn't say. It's not easy to remember every little thing you say in live chat, especially when you have had so many of them with various CS hosts. So, my memory failed me at times, which lead to some contradiction and inconsistency at times. When select things were brought to my attention, I did my best to remember the context of comments I had made, and express them in later live chats, emails and on this forum.
I've said it before, and I'll say it again - I'm not perfect. I'm only human.
Despite what some of you think now, I'm not a BS artist, and I'm actually an honest decent guy. I'm very sorry I ended up coming across as a self serving BS artist due to some key inconsistencies in my whole story. Never meant for that to happen, and I want you guys to know that I wasn't trying to deceive the forum, even though it may appear that way in places.
I so wish I knew that hitting the cancel button was an issue at the time, and none of the stuff that came after happened, but that's not the case. Had I handled this thing in a different way, I believe now that I may have had a better outcome. Of course, I didn't know or genuinely believe that at the time, whilst negotiating with Intercasino.
Hopefully I haven't damaged their reputation. I doubt it, after all the facts were revealed. I've obviously successfully damaged mine though. At least hydr0s...
Not a good idea to keep my account open here now. My credibility is shot, and so are the good vibes.
Was good for a while...
I've PM'd Brian and requested for him to close my account.
Goodbye guys, best wishes to all here!
"
Dear .....
I contact you on behalf of the InterVIP Team regarding the bonus cancellation on your account.
As promised during our chat conversation, our Manager has reviewed the matter and I can now revert with an update.
As explained we are unable to restore any cancelled promotion, if cancelled (forfeited) the bonus funds along with any winnings generated would be automatically deducted from the account.
While we value your patronage, we will not be able to proceed with your request and restore the balance or create an alternative bonus code to complete the remaining wagering requirements.
However, we are pleased to offer you an extra Match Bonus code up to $500 and 10 times wagering requirements (Bonus + Locked Funds).
Simply use the code LB1650 to claim the offer once funds are available on your account.
Please feel free to contact us should there be anything we can assist you with.
Kind regards
XXXXX
Customer Support Team - InterVIP
InterCasino
E-mail:
InterVIP@intercasino.com
1-866-793-0341 North America
0800-587-4039 UK
00356 22763360 International
Fax: 00356 2134 4021 (International)
Customer Support Team - InterVIP
InterCasino
E-mail:
InterVIP@intercasino.com
1-866-793-0341 North America
0800-587-4039 UK
00356 22763360 International
Fax: 00356 2134 4021 (International)