Hydr0 VS Intercasino

[kavaman]

Im not very familiar with intercasino and the cancel tab, but there should definately be atleast 1 more step before it confiscates the bonus and winnings. I mean just a new windows saying are you sure this is what you are wishing to do explaining whats going to happen.

 

[bpb]

May I take it that Hydro's winnings and deposit have not been forfeited and they shall be restored with outstanding wagering requirements still be played out. If my understanding is correct your support staff needs to be retrained plus a rap in the knuckles.

Obviously this is what is going to happen. Clear misunderstanding by support. It would be nice if Intercasino waives the remaining wagering requirement as a show of good faith after their mistake.

 

[Hydr0]

Obviously this is what is going to happen. Clear misunderstanding by support. It would be nice if Intercasino waives the remaining wagering requirement as a show of good faith after their mistake.

I sincerely hope so.

I have gone above and beyond to achieve what I, and members here, believe to be an acceptable outcome. So far my efforts have been met with resistance.

Two bonus offers have been made to date, as a gesture of good will on behalf of the casino, both unsatisfactory in my view. The second whilst an improvement on the first, was still unreasonable in lieu of my circumstances. I very reluctantly given no alternative, played out the second bonus offer with a predictable result.

The casino maintains that the fault is my own, and not theirs. Nothing further can be done for me. I've been further advised that the casino was under no obligation to offer me anything due to a breach of terms on my part. They only did so because of my long standing loyalty to them, and because after ongoing communication they could see that my clicking the bonus cancel button was an honest mistake.

Note that the facts above are prior to Tony's involvement, and I'm trusting that with his direct involvement all will end well.

Since the onset of my issue, I've clearly expressed that the only fair and reasonable outcome would be to reinstate my bonus winnings, and to allow me to complete my remaining wagering requirements. Nothing more. My position on this has not changed.

In truth, this entire experience has so far cost me considerably more than simply $$$.

In any case, I didn't post my negative experience in an effort to bash Intercasino, rather in an effort to help protect future players. Posting here, and eventually achieving a positive outcome would be an added, and much welcomed benefit.

The forums support to date has exceeded my expectation, and has helped keep me somewhat hopeful in achieving a positive outcome.

Sincere thanks to everybody who has contributed so far, I genuinely appreciate it.

I have PM'd Tony, and I am waiting for his reply.

Cheers,
Hydr0

 

[vinylweatherman]

Why on earth do they keep trotting out this "breach of terms" bullshit.

There has been NO breach of terms. The facility has been put there intentionally, so how can it be a breach of the terms to use it.

It looks like they are using this "breach of terms" as a means to keep up the resistance, even though there is nothing for you to gain other than a correction of a circumstance that was caused by a fault their end (the frozen window that did not respond to the proper close click), followed by a misunderstanding over the function of the ambiguously named "cancel" button.

 

[maxd]

The rep has contacted us and not to put too fine a point on but there is more than one version of the events that took place regarding that Cancel button.

@ Hydr0 : Intercasino is Accredited here at Casinomeister so I STRONGLY urge you to check the PAB links in my sig, read the FAQ, and file your PAB. If you choose not to do so then your issue will be deal with in the swiftest manner possible based on the evidence available and WITHOUT your participation. If you want to have your say then do the PAB, otherwise we will simply proceed as we see fit.

Thread title changed to better represent the issue before us. Was "Intercasino: caution when playing a bonus_ 'cancel' Bonus button can sting!".

 

[Hydr0]

The rep has contacted us and not to put too fine a point on but there is more than one version of the events that took place regarding that Cancel button.

@ Hydr0 : Intercasino is Accredited here at Casinomeister so I STRONGLY urge you to check the PAB links in my sig, read the FAQ, and file your PAB. If you choose not to do so then your issue will be deal with in the swiftest manner possible based on the evidence available and WITHOUT your participation. If you want to have your say then do the PAB, otherwise we will simply proceed as we see fit.

Thread title changed to better represent the issue before us. Was "Intercasino: caution when playing a bonus_ 'cancel' Bonus button can sting!".

The only version I'm aware of is the truth. I've been unequivocally honest about my situation RE the cancel button throughout, whilst doing my best not to defame the casinos reputation.

I will PAB in that case.

Thanks maxd for the update, and for your advice.

 

[maxd]

Please do ASAP. That will be the best way forward, by far.

 

[chuchu59]

The rep has contacted us and not to put too fine a point on but there is more than one version of the events that took place regarding that Cancel button.

@ Hydr0 : Intercasino is Accredited here at Casinomeister so I STRONGLY urge you to check the PAB links in my sig, read the FAQ, and file your PAB. If you choose not to do so then your issue will be deal with in the swiftest manner possible based on the evidence available and WITHOUT your participation. If you want to have your say then do the PAB, otherwise we will simply proceed as we see fit.

Thread title changed to better represent the issue before us. Was "Intercasino: caution when playing a bonus_ 'cancel' Bonus button can sting!".

This is going to be interesting. Hydro did not attempt to defame Intercasino judging from the tone of his posts. If, as Tony said, the balance is only locked and not forfeited why was the button there in the first place?

 

[vinylweatherman]

This is going to be interesting. Hydro did not attempt to defame Intercasino judging from the tone of his posts. If, as Tony said, the balance is only locked and not forfeited why was the button there in the first place?

The alternate story may be what is behind this "breach of terms" claim that keeps cropping up, and it probably relates to something other than the problem with the cancel button.

The casino are taking an abnormally hard line when logic would suggest the simple solution of reversing the cancel action, which would resolve this entire issue. If the casino CANNOT (as opposed to will not) do this, it should be a worry to all players as it would mean that a genuine error or software mishap could not be fixed by the simple remedy of restoring the situation to that before the issue occurred.

 

[maxd]

PAB received.

@ Hydr0 : please ensure that you have read the Pitch-A-Bitch FAQ, in particular section 3.11 and the caution against posting on the forums while the PAB is in progress. Your cooperation is expected and appreciated.

 

[Hydr0]

PAB received.

@ Hydr0 : please ensure that you have read the Pitch-A-Bitch FAQ, in particular section 3.11 and the caution against posting on the forums while the PAB is in progress. Your cooperation is expected and appreciated.

PAB rules read and understood.

Thanks very much maxd, casinomeister and anyone else involved for your time and invaluable support on this.

Whatever the outcome, I genuinely appreciate it.

Kind regards,
Hydr0

 

[maxd]

As previously mentioned the version of events that the OP has presented here is incomplete and does not fairly represent the issue, IMO. Once I had the full story a final decision was not hard to reach: PAB rejected, case closed.

 

[Cleveland]

As previously mentioned the version of events that the OP has presented here is incomplete and does not fairly represent the issue, IMO. Once I had the full story a final decision was not hard to reach: PAB rejected, case closed.

I'm sorry Max, but I'm curious as to what happened

Maybe OP can shed some light, since the PAB is closed?

 

[maxd]

To make a long story short it would be detrimental to the OP's reputation for me to discuss the PAB any detail, over and above the fact that what goes on in a PAB generally stays in the PAB.

If the OP wants to discuss this further that's fair enough, it's their right as a forum member in good standing to do so. However if the PAB and/or the details thereof are misrepresented I won't hesitate to correct the record which may well include discussing aspects of the issue that the OP may find defamatory. In other words he who speaks bullshit can expect pain.

 

[Hydr0]

To make a long story short it would be detrimental to the OP's reputation for me to discuss the PAB any detail, over and above the fact that what goes on in a PAB generally stays in the PAB.

If the OP wants to discuss this further that's fair enough, it's their right as a forum member in good standing to do so. However if the PAB and/or the details thereof are misrepresented I won't hesitate to correct the record which may well include discussing aspects of the issue that the OP may find defamatory. In other words he who speaks bullshit can expect pain.

This is uncalled for Max. I don't talk BS, and any implication on your part that I do is in fact defamatory. Your statement "It would be detrimental to the OP's reputation..." has already potentially damaged my credibility. Bad form mate, don't deserve that.

I have privately via the PAB process provided you with all the facts as they happened. I had hoped that would make a difference. Your recent post suggests I did otherwise.

I posted here in an effort to genuinely help others, and in the end I only PAB'd under your advice. Yes, I had considered a PAB after my extensive efforts to have my bonus winnings and remaining wagering requirements reinstated, and I did openly tell the casino that I would consider doing this as a last resort only. Sure, I tried to apply some pressure on the casino when all else failed. Why not, I felt I was done wrong, and I was prepared to fight for my rights to the end.

I reluctantly played the final bonus offered to me (my original bonus winnings with a conditional 6 times wagering requirement, or $6822, instead of my actual $322.35 remaining wagering requirement) Hardly what I consider a fair deal, but that's all the casino was willing to offer.

The only thing I'm guilty of is hitting the cancel button by mistake, taking the final bonus, playing it out, losing, then trying to achieve a better result.

The bottom line is the casinos bonus setup is a joke IMO, and for any casino to create a promo term that voids your winnings at a click of a button, and apply it in such a harsh way when the bonus button offers little protection against unreasonable losses, is down right unfair.

I only sought justice, and did my best to achieve the best possible outcome. I am only human, and I'm not perfect.
Nothing I said or did at a later stage had any bearing on the casinos final decision. You are making it sound like I wronged the casino, and hence they penalised me by offering me an inferior settlement. That's not the case whatsoever.

There is nothing IMHO that I said that I'm ashamed of. Feel free to post anything you like, eg: how I pressured the casino to offer me a better deal, after I happily accepted their second offer. Changed my mind from being happy to unhappy, etc..

Under the entire circumstances, subjective and objective, I feel my actions are very understandable. Your lack of empathy is astounding, given all the details I provided you.

You have dismissed the emotional impact this experience had on me, and minimised what I consider to be valid views. For example, I was continually under stress and had strong feelings of being ripped off, when the casinos decided to take a hard line. I was vulnerable, desperate, and spent lots of energy in an effort to fix my issue. The casinos resistance escalated these emotions, and this led to me not always making the right choices or saying the right things. I never asked for special treatment. Just wanted my winnings back and the opportunity to complete my remaining wagering requirement.

My claim that a compatibility issue with windows and the software ( a temp glitch, or else ) was not taken seriously. I asked the casino if they would consider issuing me a custom bonus ( any size bonus, didn't matter ) in my last live chat, to test the previously observed glitch and they refused. Had I known better when I observed the issue ( the initial glitch, and also observed later a few times, whilst playing the final bonus offer ) I would have taken screenshots, to prove my claim.

The only reason I challenged the casino further, and sought to achieve my original request once again after playing out the casinos bonus offer was because the significance of the suspected glitch was pointed out by a select forum member. Once the importance of this sunk in, I felt justified to take things further, and push for a better deal than the casino was prepared to offer. A compatibility issue if proven would have placed the onus on the casino, and the fault would not have been just mine, irrespective of whether I clicked the bonus button. This is not an elaborate attempt to deceive or trick the casino or the forums. The first live chat shows that I reported an issue whilst trying to exit the bonus screen, I just didn't call it a software issue, as I didn't know better at the time.

This post is purely to set the record straight as much as possible. I understand that my post is subjective in select parts. In this case, objective facts alone are insufficient, as they don't explain why specific choices were made by me at select times. In my view, Max's handling of my case was simplistic, dismissive, and biased. I don't have a problem with Max challenging anything I have said here. Heck, post the entire live chats if you see fit. Got nothing to hide and no regrets. I reiterate, I've tried to be as transparent as possible, whilst trying to remain discreet.

I'm aware that some of you simply won't get it, and some of you will. That's fine. I know what happened, what I said, why I said it, etc. and my conscience is clean. I tried to get justice, and I failed, simple.

I urge anyone here to be prepared for a dog fight with the casino should they ever end up in my shoes. I for one will not recommend nor play at Intercasino again. I have an existing account balance which I will withdraw in the days ahead, then account closed.

In my view, if Intercasino were a fair casino, they would have simply reinstated my bonus winnings, and allowed me to complete my wagering requirements to start with. I don't think that's much to ask for. Instead they chose to play hard ball, and apply their promo term in a harsh manner. Yes I agree, rules are rules, but this case warranted an exception.

To close, I'm over the whole thing. I've built a bridge..... I don't care about my losses anymore. It ended being a waste of my time and energy. I tackled this thing head on, thinking a principled approach would prevail in the end. I acknowledge that my approach whilst principled was flawed in places, but my intentions were always good.

I recognise that the PAB process is a free somewhat time consuming support mechanism for players who have an issue with a respective casino. Whilst I appreciate the support feature offered to meister members, I'm not impressed by the manner in which my case was reviewed, and the verdict reached.

Perhaps my overall expectation was unrealistic in lieu of how everything played out from start to finish?

 

[chuchu59]

OK Hydro,

No need to be so agitated. Max has always been fair so since the PAB is now closed you can tell us what exactly didn't you disclose that led to Max's conclusion ie rejection of the PAB. Its no use voicing your sentiments without dishing out solid facts. I want to ask whether or not you had posted all the facts regarding your issue.

 

[Hydr0]

OK Hydro,

No need to be so agitated. Max has always been fair so since the PAB is now closed you can tell us what exactly didn't you disclose that led to Max's conclusion ie rejection of the PAB. Its no use voicing your sentiments without dishing out solid facts. I want to ask whether or not you had posted all the facts regarding your issue.

Respectfully, I've got every right to be agitated.

Max's implication that I'm a BS by omission isn't fair game.

In my view, I posted all the facts that were relevant at the time. The main thing I believe Max has got an issue with are the following:

1) I said I was content and happy after being offered a second and final bonus offer, then I later changed my mind, was unhappy and then bitched about it to the casino.

2) I pressured and coersed the casino to offer me a better deal after I accepted and played out the second bonus offer by stating I will consider PAB at casinomeister.

None of the above facts influenced the casinos decision to offer me the good will gesture bonus in the form of my original bonus winnings and a newly attached set of wagering requirements, times 6.

The offer was made prior to points 1 and 2, and nothing I did afterwards adversely affected my ability to achieve a better outcome. In other words, there was no alternative better offer or support on the table.

My decision to accept an inferior offer to begin with was made based on the knowledge that I had no better alternatives. For example, I didn't know that I could present my case to the governing body until much later, after playing the bonus. The VIP manager reinforced the fact that it was a rare an exceptional deal, strings had to be pulled etc, and I felt like I was being manipulated to some degree.

Anyway the casino has made it's decision, and Max agrees with it. Case closed, winnings lost. My position will not change despite the outcome. I disagree with the casinos handling of my issue, and Max's support of Intercasino in this case.

 

[dobbul]

Similar Experience; Very Disappointing

Hi,
I completely agree with Hydr0's viewpoint and everything that he has said. I received a free £25 GBP "Welcome Back" (no deposit) bonus from InterCasino a couple of months back. I managed to get my balance up to around £80 (checked my wagering a few times) and the last time I looked I must have clicked the cancel button, not realising it would remove my entire balance, so I had zero balance through no fault of my own.

I contacted Live Support and explained that there's no way I'd deliberately cancel a bonus when I was winning (I mean I'm 38 years old, not a child or an idiot ) but they said the best they could do was give me a code for another £25 free, although they couldn't guarantee it would work....well, surprise surprise....it didn't!

I was pretty annoyed to say the least, so I PM'd the Rep on here and he "as a gesture of goodwill" he increased my loyalty points to 500 giving me a whole £5 to play!! Not good enough I'm afraid but all I can do is put it down to experience and hope that nobody else makes the same mistake and that InterCasino address the problem swiftly.

 

[bpb]

So accredited casinos are allowed to have a "Cancel" button which if accidentally clicked obliterates your entire winnings in an irreversible way? There's not even a "Are you sure you want to throw away your winnings you moron?" dialog that pops up?

Wow

 

[Hydr0]

Somehow the main point has been missed by Max in my PAB. It doesn't make sense to me.

The casino failed to do the right thing from the moment I reported the issue.

It really doesn't matter whether or not I accepted an alternative less attractive bonus offer from the casino, or whether I pressed the casino for a better deal at a later time, when confirming further in mind that it just wasn't fair.

The point is, and always has been, that I shouldn't have been placed in a position where I had to play a crappy alternative to begin with, or where I felt I had to push and push to a point where I did things out of character. Eg, threaten a PAB to get their attention, in lieu of an obvious flaw in the bonus page. Conveniently this point has been sidelined, and that's very bad practice IMHO.

Of course a player is going to accept an inferior offer when they don't have a better alternative, that's reasonable. Anything is better than nothing, and that's how I felt when I accepted the casinos bonus. Acceptance of an alternative bonus offer doesn't mean that a player is happy or content, despite what they say at select times in chat. It's called trying to be amicable amongst challenging circumstances.

What I said or didn't say to the casino after I played the best good will bonus, supposedly in a content manner, is not a fair basis to penalise me, and accuse me of not revealing the whole story. I reiterate that I revealed what I truly believed was relevant to my case, and anything omitted was not an attempt to deceive, mislead or gain an advantage. Again, my later actions, for better or worse, had no bearing on the casinos decision making process. Their minds were made up way before I pressed for yet another more favourable outcome. In fact, I was very friendly with the casino right up until I was convinced that their handling of my case was below par.


Side note: It's not uncommon in a time of distress and vulnerability to type things in chat that don't read quite as they should. The intent can easily be misrepresented, especially when your typing a hundred miles an hour. Using specific words against a player in an effort to discredit their case, isn't right. It's obvious from the timing and the content of my live chats, that I was open and honest, and I did my best to remain calm and friendly. I never claimed to be infallible though.

Honestly, I can't believe that a key support mechanism of casinoneister is willing to let this slide as a player fault and nothing more.

Unequivocally unfair in my view. It's rare that players win anything for all their time and effort. If a member here can't rely on suitable support and understanding when casinos get tough, then there's little hope.

I've built a bridge, but it's still hard fo get over it TBH. Trying to shake off the feeling that I've been ripped off is not as easy as I thought it would be.

Condoning a casinos questionable behaviour is a step backwards.

So glad that a very large sum of money was not involved here. That would been the end of online gaming for me, period!

 

[Nifty29]

Somehow the main point has been missed by Max in my PAB. It doesn't make sense to me.

The casino failed to do the right thing from the moment I reported the issue.

It really doesn't matter whether or not I accepted an alternative less attractive bonus offer from the casino, or whether I pressed the casino for a better deal at a later time, when confirming further in mind that it just wasn't fair.

The point is, and always has been, that I shouldn't have been placed in a position where I had to play a crappy alternative to begin with, or where I felt I had to push and push to a point where I did things out of character. Eg, threaten a PAB to get their attention, in lieu of an obvious flaw in the bonus page. Conveniently this point has been sidelined, and that's very bad practice IMHO.

Of course a player is going to accept a inferior offer when they don't have a better alternative, that's reasonable. Anything is better than nothing, and that's how I felt when I accepted the casinos bonus. Acceptance of an alternative bonus offer doesn't mean that a player is happy or content, despite what they say at select times in chat. It's called trying to be amicable amongst challenging circumstances.

What I said or didn't say to the casino after I played the best good will bonus, supposedly in a content manner, is not a fair basis to penalise me, and accuse me of not revealing the whole story. I reiterate that I revealed what I truly believed was relevant to my case, and anything omitted was not an attempt to deceive, mislead or gain an advantage. Again, my later actions, for better or worse, had no bearing on the casinos decision making process. Their minds were made up way before I pressed for yet another more favourable outcome. In fact, I was very friendly with the casino right up until I was convinced that their handling of my case was below par.

Honestly, I can't believe that a key support mechanism of casinoneister is willing to let this slide as a player fault and nothing more.

Unequivocally unfair in my view. It's rare that players win anything for all their time and effort. If a member here can't rely on suitable support and understanding when casinos get tough, then there's little hope.

I've built a bridge, but it's still hard fo get over it TBH. Trying to shake off the feeling that I've been ripped off is not as easy as I thought it would be.

Condoning a casinos questionable behaviour is a step backwards.

So glad that a very large sum of money was not involved here. That would been the end of online gaming for me, period!

I'm going to wait for the entire story from Max first, as you have now given him permission to reveal all the details.

What I will say is that it is NEVER acceptable to use the PAB service to blackmail operators. You should consider yourself lucky that your membership wasn't terminated, as it has happened to others and rightly so.

Also, once you accept an offer as a resolution to an issue then it is final. Its why it is called a resolution. You can't just decide after losing your dough playing it off that you now want more/better. It doesn't work like that. If you weren't happy with it you should not have accepted it. I'm sure if you had WON a nice sum from it you would be very satisfied I.e. you're only changing your mind because you LOST.

Nobody knows what the cancel button issue is.....especially not this "other member"...or even if there is one. It is pure speculation as usual, and isn't worth hanging your hat on. It just seems a convenient excuse to try and blackmail some more freebies out of the casino.

Lets see what Max has to say.

 

[Hydr0]

I'm going to wait for the entire story from Max first, as you have now given him permission to reveal all the details.

What I will say is that it is NEVER acceptable to use the PAB service to blackmail operators. You should consider yourself lucky that your membership wasn't terminated, as it has happened to others and rightly so.

Also, once you accept an offer as a resolution to an issue then it is final. Its why it is called a resolution. You can't just decide after losing your dough playing it off that you now want more/better. It doesn't work like that. If you weren't happy with it you should not have accepted it. I'm sure if you had WON a nice sum from it you would be very satisfied I.e. you're only changing your mind because you LOST.

Nobody knows what the cancel button issue is.....especially not this "other member"...or even if there is one. It is pure speculation as usual, and isn't worth hanging your hat on. It just seems a onvenient excuse to try and blackmail some more freebies out of the casino.

Lets see what Max has to say.

It's fine m8, I'm throwing in the towel.

I have previously admitted to taking a bonus. That was wrong in principle, as I wasn't happy with it. The alternative was crap though so....

Yep, had I won I would've collected, and I would have been grateful that I escaped a bad situation. The cancel button would have been addressed in any case, and I still would not have been happy with the casinos decision to add a new extensive set of wagering requirements to my bonus winnings in the first place, as a matter of principle.

Vinylweatherman pointed out a possible windows software issue ( commands executed in incorrect order ) which led to my reassessing my approach to the issue, and seeking a better outcome. His theory made sense, and appeared consistent to what I had experienced more than once.

I'm not a scammer, it's not in my nature. I can see how the alleged software glitch theory does appear to be a somewhat convenient way to achieve a better outcome, however I genuinely witnessed a fault as the one that I have described more than once. Not a myth. I was prepared to prove a fault existed by posting screenshots, with the casinos help.

Genuinely didn't intend to blackmail the casino, strong choice of word there. I can understand how it could be viewed in that manner. Yes, I was very frustrated!

Should casinomeister choose to close my account, I accept that without argument.

I don't want further assistance on this subject TBH, and I consider the case closed for good. A hard lesson learnt here. I will be much more careful in future!

Shame though Intercasino didn't play it cool to start with. I enjoyed playing select games there for a long time. Oh well...

 

[Casinomeister]

...
The casino failed to do the right thing from the moment I reported the issue...

That's a load of crap. We have the chat transcripts where you state:

"Just want to say thank you to all involved in helping me out with my issue.

I was understandably very upset with the initial decision by management, but I'm glad we were able to come to a reasonable compromise ( not perfect ) but nonetheless I'm content with the outcome. Suffice to say. I'll be keeping well away from the cancel button in future. A special thanks to Steve in the end, for pulling a few strings and giving me empathising with my circumstances. Kind regards, Alex"

Should I post the rest?

Sure, what happened here was unfortunate, but the casino tried to make amends - which you accepted and was thankful for - but then you tried to wheedle another bonus out of them to "test" the system, and when this didn't happen you get bent out of shape and go public trying to damage their reputation. That's bullshit.

I'd be happy to post the rest of the chat sessions, but I don't think that will put you in positive light with your fellow members.

 

[maxd]

At this point there isn't much that's been left unsaid. The OP's recent post -- #42 in the thread -- finally reveals what I had to dig up in the course of the PAB.

The two primary issues as I saw it were:

1. the OP had initially accepted a settlement and was thankful for it -- "I am happy that we were able to resolve this" he said, and "I am content with this settlement". He said nothing about how the system was at fault, on the contrary he admitted that it was "my screw up" or words to that effect. I'm not saying it was his screw up but the point is he was not critical of the Cancel button at this point and made no effort to tell them he was.

After the fact he claims this was all made under terrible stress and anxiety. Maybe it was but there is certainly no indication of that in the communications between OP and casino at the time. And how convenient to make this claim well after the fact.

2. After some time the OP went back to the casino and had now totally reversed himself. The settlement he had taken was now a "death sentence" and in the course of a 20 minute chat he repeatedy asked for further compensation, including mentioning no less than four times potential posts at Casinomeister and how unfortunate it would be if such were to harm their reputation and lose them customers. He was careful to say time and again that he wasn't threatening them but that's exactly what he was doing. He wanted further compensation and this was the method he chose to go about it. IMO the message was clear: pay me something or I'll make trouble. He hammered away at this until it was clear they weren't going to go for it and then the chat was over.

Of particular importance here, IMO, was that he still had nothing to say about what the casino should do to improve the Cancel button, only how it had harmed and distressed him and how he was "suspicious of the motives" for having it as it was. In other words it was all about him and what he wanted, the "helping otners" stuff again came well after the fact.

The bottom line is that none of this was offered until I had dug it up in the course of the PAB. To later say "I was stressed" and so forth is terribly convenient and I don't buy it.

From what I've seen in this case it was pretty clear that the OP had undergone a serious change of heart between the time he was thankful for the settlement and the time he went back demanding further compensation. We can't know for certain what went on behind the scenes. Maybe the OP's version is the truth, or maybe he was coached into going back and trying for more. All we have are the recorded facts and conversations. I drew my conclusions from those.

As to the claim that I'm "missing the point" and that the Cancel button was the real issue I say not so, at least not from the point the OP accepted the original settlement and said "I am content". If he hadn't done that and none of the other stuff had followed then yes, the button may well have been the central issue and a very different outcome may well have been appropriate. But those are if's and maybes IYAM, not the core of the OP's actual dispute with the casino.

In my opinion -- and yes, I am entitled to have them -- the OP was very much in control of what he said and how he said it from the point he went back to the casino asking for more. That didn't work out as expected so then and only then did he appear on the forums to spin the story that's been presented here. In my experience the OP has been suspiciously self-serving throughout and that is not going to score him a PAB win regardless of how much he shuffles the furniture after the fact. To be honest if he had been any more blatant in his coercion at the casino he would have been given the boot when the PAB was closed.

 

[Hydr0]

You guys aren't willing to take me on face value. That's fine.

Please close my account. The mood here is tainted...