Hydr0 VS Intercasino

[Hydr0]

That's a load of crap. We have the chat transcripts where you state:

Should I post the rest?

Sure, what happened here was unfortunate, but the casino tried to make amends - which you accepted and was thankful for - but then you tried to wheedle another bonus out of them to "test" the system, and when this didn't happen you get bent out of shape and go public trying to damage their reputation. That's bullshit.

I'd be happy to post the rest of the chat sessions, but I don't think that will put you in positive light with your fellow members.

Everything in life isn't black and white Brian. Done my best to explain things. Despite what you may think, it was never my intention to damage their reputation. I genuinely wasn't happy, and I expressed that. You guys are not pychologists, so get off your high horses, and stop trying to tell me why I said what I said, why I did what I did, and how I actually felt at the time. It's conjecture.... Everything according to you lot is BS. Post whatever you like m8, not going to lose any sleep over it.

 

[Hydr0]

At this point there isn't much that's been left unsaid. The OP's recent post -- #42 in the thread -- finally reveals what I had to dig up in the course of the PAB.

The two primary issues as I saw it were:

1. the OP had initially accepted a settlement and was thankful for it -- "I am happy that we were able to resolve this" he said, and "I am content with this settlement". He said nothing about how the system was at fault, on the contrary he admitted that it was "my screw up" or words to that effect. I'm not saying it was his screw up but the point is he was not critical of the Cancel button at this point and made no effort to tell them he was.

After the fact he claims this was all made under terrible stress and anxiety. Maybe it was but there is certainly no indication of that in the communications between OP and casino at the time. And how convenient to make this claim well after the fact.

2. After some time the OP went back to the casino and had now totally reversed himself. The settlement he had taken was now a "death sentence" and in the course of a 20 minute chat he repeatedy asked for further compensation, including mentioning no less than four times potential posts at Casinomeister and how unfortunate it would be if such were to harm their reputation and lose them customers. He was careful to say time and again that he wasn't threatening them but that's exactly what he was doing. He wanted further compensation and this was the method he chose to go about it. IMO the message was clear: pay me something or I'll make trouble. He hammered away at this until it was clear they weren't going to go for it and then the chat was over.

Of particular importance here, IMO, was that he still had nothing to say about what the casino should do to improve the Cancel button, only how it had harmed and distressed him and how he was "suspicious of the motives" for having it as it was. In other words it was all about him and what he wanted, the "helping otners" stuff again came well after the fact.

The bottom line is that none of this was offered until I had dug it up in the course of the PAB. To later say "I was stressed" and so forth is terribly convenient and I don't buy it.

From what I've seen in this case it was pretty clear that the OP had undergone a serious change of heart between the time he was thankful for the settlement and the time he went back demanding further compensation. We can't know for certain what went on behind the scenes. Maybe the OP's version is the truth, or maybe he was coached into going back and trying for more. All we have are the recorded facts and conversations. I drew my conclusions from those.

As to the claim that I'm "missing the point" and that the Cancel button was the real issue I say not so, at least not from the point the OP accepted the original settlement and said "I am content". If he hadn't done that and none of the other stuff had followed then yes, the button may well have been the central issue and a very different outcome may well have been appropriate. But those are if's and maybes IYAM, not the core of the OP's actual dispute with the casino.

In my opinion -- and yes, I am entitled to have them -- the OP was very much in control of what he said and how he said it from the point he went back to the casino asking for more. That didn't work out as expected so then and only then did he appear on the forums to spin the story that's been presented here. In my experience the OP has been suspiciously self-serving throughout and that is not going to score him a PAB win regardless of how much he shuffles the furniture after the fact. To be honest if he had been any more blatant in his coercion at the casino he would have been given the boot when the PAB was closed.

The very first chat to Mandy gives a clear indication of the stress I was under. I also have gave mention about the danger of the cancel button in the same chat.

Zzzz.....

 

[Cleveland]

This post is aimed at you of course Hydr0, and I don't mean to add insult to injury. You mentioned a few things in your last three or so post which struck a tender nerve in me. Just wanted to touch on one of those things. I'll keep it quick, just wanted to explain something.

You mentioned people taking your word at face value. When investigating an incident in order to decide someones fate, the evidence is your biggest factor of which to draw your conclusions. Your intentions may very well be true and just in your heart, but as you said they can't know what's in your heart. You can't expect someone who doesn't know you on a very deep personal level to be able to take your word at face value, and ignore all the evidence found / or presented in the case.

I would chalk this one up to a lesson learned, and continue with my membership here.

 

[Hydr0]

That's a load of crap. We have the chat transcripts where you state:

Should I post the rest?

Sure, what happened here was unfortunate, but the casino tried to make amends - which you accepted and was thankful for - but then you tried to wheedle another bonus out of them to "test" the system, and when this didn't happen you get bent out of shape and go public trying to damage their reputation. That's bullshit.

I'd be happy to post the rest of the chat sessions, but I don't think that will put you in positive light with your fellow members.

Please don't view the following as a last effort attempt to diss the casino, and/or a cry for sympathy. It isn't....

Below was the casinos first email to me after reporting the incident. This was not what I considered acceptable support after the incident, and you can only imagine how upset this email made me. I did not accept this offer, and after expressing my utmost disappointment, and requesting to speak to the VIP manager, the second and final one was made. I had to basically beg for that to happen, and it took place over the phone.

So Brian, this post is to show you that there was more going on from the start than what was relayed in chat, behind the scenes. I could have posted this email in the past, in an effort to discredit the casinos support level and support my story, but I didn't. Yes, I said some things at a later date, that I realise now I shouldn't have. Was met with resistance from the onset, as the email shows below. When a much better good will gesture bonus was eventually provided, I was stressed ( waiting for a further update, after the first fell below my expectation can have that effect ). By the end of my phone call with the VIP manager, and after reluctantly accepting the second offer, of course I felt some relief and feelings of appreciation. I went to express that in the form of a thank you note in live chat ( Quoted in your previous post ).

If you read my thank you note carefully, between the lines, you may find that I still wasn't satisfied. Just didn't want bad blood or bad vibes moving ahead. I didn't have to say thanks, and had I known it would end up being used against me as it has since, I wouldn't have.

Another thing, at the time of reluctantly accepting the casinos final bonus offer, I was considering the idea of a PAB. However, as I had never done one before, and because I didn't want things to get more complicated and possibly lead to further bad blood, and a bad outcome ( since I hit the cancel button implying my fault, based on their promo term )
I let it be, and took whatever I could get at the time.

Had I truly believed that involving casinomeister would have helped at the time, I may have gone that way. Seemed like too much hard work, I was emotionally drained, and I just wanted to try and sort it out internally, if I could.

I've regretted taking any bonus offer ever since. My bad, and I shouldn't have settled for anything other than what I believed to be the right thing to start with. I sold out, when I shouldn't have. I messed up!

To reiterate a point made in a previous post of mine, when you aren't feeling great, and your unhappy with a particular outcome, it's not all that hard to say and do things out of character. I realise now that I made some questionable decisions at times, which have come back to bite me in the bum. I actually forgot at times, exactly what I said and didn't say. It's not easy to remember every little thing you say in live chat, especially when you have had so many of them with various CS hosts. So, my memory failed me at times, which lead to some contradiction and inconsistency at times. When select things were brought to my attention, I did my best to remember the context of comments I had made, and express them in later live chats, emails and on this forum.

I've said it before, and I'll say it again - I'm not perfect. I'm only human.

Despite what some of you think now, I'm not a BS artist, and I'm actually an honest decent guy. I'm very sorry I ended up coming across as a self serving BS artist due to some key inconsistencies in my whole story. Never meant for that to happen, and I want you guys to know that I wasn't trying to deceive the forum, even though it may appear that way in places.

I so wish I knew that hitting the cancel button was an issue at the time, and none of the stuff that came after happened, but that's not the case. Had I handled this thing in a different way, I believe now that I may have had a better outcome. Of course, I didn't know or genuinely believe that at the time, whilst negotiating with Intercasino.

Hopefully I haven't damaged their reputation. I doubt it, after all the facts were revealed. I've obviously successfully damaged mine though. At least hydr0s...

Not a good idea to keep my account open here now. My credibility is shot, and so are the good vibes.

Was good for a while...

I've PM'd Brian and requested for him to close my account.

Goodbye guys, best wishes to all here!






"Dear .....

I contact you on behalf of the InterVIP Team regarding the bonus cancellation on your account.

As promised during our chat conversation, our Manager has reviewed the matter and I can now revert with an update.

As explained we are unable to restore any cancelled promotion, if cancelled (forfeited) the bonus funds along with any winnings generated would be automatically deducted from the account.

While we value your patronage, we will not be able to proceed with your request and restore the balance or create an alternative bonus code to complete the remaining wagering requirements.

However, we are pleased to offer you an extra Match Bonus code up to $500 and 10 times wagering requirements (Bonus + Locked Funds).
Simply use the code LB1650 to claim the offer once funds are available on your account.

Please feel free to contact us should there be anything we can assist you with.

Kind regards

XXXXX
Customer Support Team - InterVIP
InterCasino

E-mail: [email protected]

1-866-793-0341 North America
0800-587-4039 UK
00356 22763360 International

Fax: 00356 2134 4021 (International)

Customer Support Team - InterVIP
InterCasino

E-mail: [email protected]

1-866-793-0341 North America
0800-587-4039 UK
00356 22763360 International

Fax: 00356 2134 4021 (International)

 

[Nifty29]

Hydr0

The more you post, the more obvious it is that Max and Bryan are right. You're digging a hole for yourself and I can hardly see your hairline at this point.

One minute its "close my account" I.e. "make me a martyr" = drama drama...the next minute you want to go over it all again. For someone who "isn't losing sleep over it" you sure seem to be losing a lot of sleep over it.

You're also using some ill-informed "tech advice" from another member who hasn't a clue what the problem is....he hasn't duplicated it, and nothing specific enough has been stated in this thread to support what is pretty much a wild guess. It could be anything....it could be nothing. In any case, it is clear you're using it as a convenient excuse to shake down intercasino for more compensation.

You "mentioned" negative posts and the PAB process to intercasino at least FOUR times. Once perhaps could be frustration or a genuine attempt to convey how serious the matter is....four times is absolutely blackmail and/or threats.

You accepted a resolution, and it didn't turn out for you. You took the word of a serial peddler of opinions as facts, and used it to justify holding the operator to ransom. It stinks.

The fact that you agreed that you would have been satisfied if you had WON as a result of the resolution proves my point....that you're really just pissed because you lost and you were going to make the casino pay for it.

I hope Bryan posts the rest of the chats. It's situations like this that show people's true colors. Anyone can be nice and reasonable when all is well. Its when things don't go their way that we see the real person.

 

[Hydr0]

Hydr0

The more you post, the more obvious it is that Max and Bryan are right. You're digging a hole for yourself and I can hardly see your hairline at this point.

One minute its "close my account" I.e. "make me a martyr" = drama drama...the next minute you want to go over it all again. For someone who "isn't losing sleep over it" you sure seem to be losing a lot of sleep over it.

You're also using some ill-informed "tech advice" from another member who hasn't a clue what the problem is....he hasn't duplicated it, and nothing specific enough has been stated in this thread to support what is pretty much a wild guess. It could be anything....it could be nothing. In any case, it is clear you're using it as a convenient excuse to shake down intercasino for more compensation.

You "mentioned" negative posts and the PAB process to intercasino at least FOUR times. Once perhaps could be frustration or a genuine attempt to convey how serious the matter is....four times is absolutely blackmail and/or threats.

You accepted a resolution, and it didn't turn out for you. You took the word of a serial peddler of opinions as facts, and used it to justify holding the operator to ransom. It stinks.

The fact that you agreed that you would have been satisfied if you had WON as a result of the resolution proves my point....that you're really just pissed because you lost and you were going to make the casino pay for it.

I hope Bryan posts the rest of the chats. It's situations like this that show people's true colors. Anyone can be nice and reasonable when all is well. Its when things don't go their way that we see the real person.

What are you on about?

This post was to show Brian that my thanks was not linked to Intercasino's initial handling of the situation, nothing more. Brian claimed that I was BS, cause I was thankful from the start.
I was thankful after a second offer was made, not the first.

I've explained myself, I'm not after further compensation, and I apologised for where I went wrong.

Seems to me I'm not the only one who needs more sleep. Like me, you should consider getting over it.

The fact that your taking my sincerity, and attempting to paint a negative picture about my character tells me a little something about you m8. What, your shit don't stink? Anyone can talk shit on a forum Nifty, and your no exception to the rule.

Your sound like an arrogant, overly righteous person, who thinks they have all the answers. News flash, you don't.

At the end of the day, I don't care what you think of me, or my intentions RE the issue. Believe whatever you like, that's your right.

Your comment "make me a martyr" is way off the mark.

 

[swampwitch]

Comments about martyr... is just gay

Really guy? You waste your "final" words by showing bigotry using "gay" as a slur? Wow.

 

[BMWSTACK]

I've never played the casino so Im not sure how bonuses or this button works. I am assuming that this button is there to cancel maybe recurring bonuses? I also assume that this cancel button has nothing to do when you have an active deposit and bonus in play. Should the cancel button just go away when you have an active balance or bonus, and then reappear when your balance is zeroed out?

 

[dionysus]

Really guy? You waste your "final" words by showing bigotry using "gay" as a slur? Wow.

ya, you might have edited it...but now?....even I think you're a dick...I didn't get involved, was happy to follow, take everything I saw at face value
uncalled for

 

[Hydr0]

ya, you might have edited it...but now?....even I think you're a dick...I didn't get involved, was happy to follow, take everything I saw at face value
uncalled for

Tough talk for someone who hasn't been through it.

Pulling me up on my casual use of a term ( no malicious intent behind its use ) by calling me a dick. Nice work ;-)

I hope for your sake you don't ever suffer a similar fate m8.

One thing I've learnt on this forum is that most of the minds here work in a simplistic, black and white fashion. Virtually no room for open mindedness. Plenty of cynicism here...

Quick to convict based on the words of a few people, and select facts.

So much for players supporting players. The way some of you lot carry on, I'd swear you are working for the casinos. In truth, some of you are.

 

[mattsgame]

Tough talk for someone who hasn't been through it.

Pulling me up on my casual use of a term ( no malicious intent behind its use ) by calling me a dick. Nice work ;-)

We have plenty of Gay members on this forum, it is a casual term but the way you used the word was in derogatory context, IMPO mate.

 

[dionysus]

You don't know me nor my life, nor my problems, nor any contentions I've had with casinos..I've had them, I'm not new
I've been around the block..I know the ups and downs...casinos can be great or terrible..newbies or veterans I'm willing to support equally...I'm happy to praise or slam players and casinos both
If you don't want to be judged on your words, perhaps you should care about the words you use....everyone is watching...especially when you opt to post publicly, it's what you're judged on....your words, your actions, your merits
in my opinion, and it's worth as much any any's here....you aren't gaining points, but losing them....putting down your host, your peers, and persons in general
if your attitude is so cavalier, I shan't be one to support you

 

[Cleveland]

Tough talk for someone who hasn't been through it.

Pulling me up on my casual use of a term ( no malicious intent behind its use ) by calling me a dick. Nice work ;-)

I hope for your sake you don't ever suffer a similar fate m8.

One thing I've learnt on this forum is that most of the minds here work in a simplistic, black and white fashion. Virtually no room for open mindedness. Plenty of cynicism here...

Quick to convict based on the words of a few people, and select facts.

So much for players supporting players. The way some of you lot carry on, I'd swear you are working for the casinos. In truth, some of you are.

If you have a chat transcript that disputes what has been posted, then provide it. You can't expect people to simply trust you, because you say so. The chat transcript does seem a bit suspect in terms of motives, and contentment with the first resolution. How are we suppose to know that you weren't content other than you telling us now? Would you believe me if I tell you I never yell at my wife? I would hope the members of this forum consider me an honest person based on what they know, but the fact of the matter is they really don't know me.

You need to develop a thicker skin. For the record if I'm not mistaken dionysus has been through it before, as I'm sure most members have (the back and forth with another member). I'm fairly certain dionysus and myself have had it out. Can't remember though. Old age and all. Challenging the mindset of "most" of the forum members here.....really? Have you read the complexity in some of the threads here, as well as the large number of members quick to support players complaining against a casino? I actually think the opposite in terms of player support. Too much of it seems to be going around at times. I see way to many new members coming to complain, and a large number of long time members responding as if the player is telling the truth. Point is, you're way off base now.

 

[Hydr0]

We have plenty of Gay members on this forum, it is a casual term but the way you used the word was in derogatory context, IMPO mate.

Definitely wasn't meant in that way, please accept my sincere apology to anyone offended! I've got nothing against the gay community. In fact, I have a few gay friends, so yes, I should have been more sensitive.

I need to slow down my typing at times. Sometimes, when I'm peed off, I type before I think. Again, sorry guys.

I actually meant it to mean 'lame'. My bad...

 

[dionysus]

If you have a chat transcript that disputes what has been posted, then provide it. You can't expect people to simply trust you, because you say so. The chat transcript does seem a bit suspect in terms of motives, and contentment with the first resolution. How are we suppose to know that you weren't content other than you telling us now? Would you believe me if I tell you I never yell at my wife? I would hope the members of this forum consider me an honest person based on what they know, but the fact of the matter is they really don't know me.

You need to develop a thicker skin. For the record if I'm not mistaken dionysus has been through it before, as I'm sure most members have (the back and forth with another member). I'm fairly certain dionysus and myself have had it out. Can't remember though. Old age and all. Challenging the mindset of "most" of the forum members here.....really? Have you read the complexity in some of the threads here, as well as the large number of members quick to support players complaining against a casino? I actually think the opposite in terms of player support. Too much of it seems to be going around at times. I see way to many new members coming to complain, and a large number of long time members responding as if the player is telling the truth. Point is, you're way off base now.

lol, oh probably...I and others have bantered (or argued) across threads...call it debate...I can disagree, and can still respect someone's differences..if we had an issue (you and I specifically), where we apparently didnt' agree, Hell, I don't even recall, which reinforces, it's a difference of opinion, not a dislike

 

[dionysus]

Definitely wasn't mean in that way, please accept my sincere apology to anyone offended!

I actually meant it to mean 'lame'. My bad...

then, I accept it..as a mature adult, I accept the apology and the explanation, as I hope you respect to use 'lame' in leiu of in the future

 

[vinylweatherman]

Now that the full story is out, it's true that the reputation of Intercasino has gone down for me.

However, Intercasino has ALWAYS suffered from mediocre CS, and this has often spoilt an otherwise decent casino operation. I had expected the changes to be a genuine improvement, but it seems to have brought more of the same.

The first email came BEFORE all the mess, and right from the off the casino took an unreasonable line. At the time, the casino had not received any veiled threats, blackmail, etc. It's a simple display of arrogance towards a customer. If they cannot restore from such a simple error (doesn't matter what the error was, and who's fault), they cannot offer a decent level of service to any player.

The big sticking point has been accepting an unsatisfactory offer before proceeding to PAB. It's a lesson all players should learn, PAB comes BEFORE the reluctance acceptance of a bad offer. A realisation that the business, including the VIP manager, is not your friend, or looking out for YOU, brings a realisation that the WORST way to get redress is often the internal complaints process. Where there is a means to take a complaint to a third party, it should be done whenever a deadlock has been reached internally. The involvement of a respected third party often turns a "can't do", into a "maybe we can do something more here".

I have not experienced this cancel button first hand, but I experience DAILY the problems due to Windows and incompatibilities when trying to use websites, browser based casinos, and even download casinos. Sometimes some pretty damn odd things happen, far odder than the description of this cancel button issue.

The forum is full of players who receive endless "script error" trying to use download MGS casinos, and often the consequences are that lobby features break, and do unexpected things, and it needs CS to manually perform the function that has broken in the lobby.

Maybe I should start a thread to demonstrate all these incompatibility issues, so that at least the operators of the sites concerned can see what problems are afflicting players, and hopefully correct the issues.

 

[Hydr0]

If you have a chat transcript that disputes what has been posted, then provide it. You can't expect people to simply trust you, because you say so. The chat transcript does seem a bit suspect in terms of motives, and contentment with the first resolution. How are we suppose to know that you weren't content other than you telling us now? Would you believe me if I tell you I never yell at my wife? I would hope the members of this forum consider me an honest person based on what they know, but the fact of the matter is they really don't know me.

You need to develop a thicker skin. For the record if I'm not mistaken dionysus has been through it before, as I'm sure most members have (the back and forth with another member). I'm fairly certain dionysus and myself have had it out. Can't remember though. Old age and all. Challenging the mindset of "most" of the forum members here.....really? Have you read the complexity in some of the threads here, as well as the large number of members quick to support players complaining against a casino? I actually think the opposite in terms of player support. Too much of it seems to be going around at times. I see way to many new members coming to complain, and a large number of long time members responding as if the player is telling the truth. Point is, you're way off base now.

Point taken m8. Guess I've taken some feedback personally. It's just because I know what I'm really about, and after all of this, I feel like I'm on my own.

That's cool, no hard feelings. I get it.

 

[Hydr0]

I want to say to everyone on casinomeister that I fully acknowledge now that I haven't handled this whole thing in the right way. I did try, but somewhere along the lines I screwed up, got desperate, and sought a better outcome.

I'm inexperienced, I made some bad decisions, thinking at the time they were good ones.

In future, I'm going to make a real concerted effort to think very carefully before typing anything here, or on live chat etc. Touch wood, nothing like this will ever happen again, but should it, I'm more confident now that I know what to do, and what not to do.

A lesson learnt...

Please let's put this thing behind us, and try not to view me a bad light. I'm actually a good guy most of the time.

I would like to apologise to anyone that I have offended or retaliated against at any time. I'm much better than that. So sorry....

 

[dionysus]

I've been new, moody, a dick, a right royal bastich
it's going forward that matters..live and learn
give people here credit for knowing and caring
just make sure actions surpass words

 

[BMWSTACK]

I've never played the casino so Im not sure how bonuses or this button works. I am assuming that this button is there to cancel maybe recurring bonuses? I also assume that this cancel button has nothing to do when you have an active deposit and bonus in play. Should the cancel button just go away when you have an active balance or bonus, and then reappear when your balance is zeroed out?

So I was really curious about the problem with this cancel button. My question seems to have been overlooked with the derailment. Putting it out there again.

 

[Nifty29]

Now that the full story is out, it's true that the reputation of Intercasino has gone down for me.

However, Intercasino has ALWAYS suffered from mediocre CS, and this has often spoilt an otherwise decent casino operation. I had expected the changes to be a genuine improvement, but it seems to have brought more of the same.

The first email came BEFORE all the mess, and right from the off the casino took an unreasonable line. At the time, the casino had not received any veiled threats, blackmail, etc. It's a simple display of arrogance towards a customer. If they cannot restore from such a simple error (doesn't matter what the error was, and who's fault), they cannot offer a decent level of service to any player.

The big sticking point has been accepting an unsatisfactory offer before proceeding to PAB. It's a lesson all players should learn, PAB comes BEFORE the reluctance acceptance of a bad offer. A realisation that the business, including the VIP manager, is not your friend, or looking out for YOU, brings a realisation that the WORST way to get redress is often the internal complaints process. Where there is a means to take a complaint to a third party, it should be done whenever a deadlock has been reached internally. The involvement of a respected third party often turns a "can't do", into a "maybe we can do something more here".

I have not experienced this cancel button first hand, but I experience DAILY the problems due to Windows and incompatibilities when trying to use websites, browser based casinos, and even download casinos. Sometimes some pretty damn odd things happen, far odder than the description of this cancel button issue.

The forum is full of players who receive endless "script error" trying to use download MGS casinos, and often the consequences are that lobby features break, and do unexpected things, and it needs CS to manually perform the function that has broken in the lobby.

Maybe I should start a thread to demonstrate all these incompatibility issues, so that at least the operators of the sites concerned can see what problems are afflicting players, and hopefully correct the issues.

FFS Vinyl.

There is NO evidence at all that compatibility issues are the problem in this case. You admit yourself you haven't even seen the event first hand. Most likely, its just poor button placement etc. My theory is as sound as yours, so stop making out your opinions or suspicions to be facts.

If you want to start a thread about issues at other casinos then go for it....at least it might actually be relevant there.

@Hydr0

*snip*

 

[bpb]

The existence of cancel button that wipes out winnings with no way to undo it if it is hit in error is in itself a reason to never play at Intercasino. They're basically telling you that they're going attempt to screw you over any chance they get.

 

[Jasminebed]

I don't like a cancel button to cancel all winnings without some kind of confirmation, and clarity as to what you are doing.

I think Intercasino could have reinstated the player's balance and wagering had they wanted to.

But Hydr0 accepted an offer of settlement, and good or bad, acceptance of an offer of settlement is just that, acceptance.

For other players, if you don't think the casino is offering you a decent resolution, don't accept it. Most times offers won't come off the table immediately, so come here to seek advice, contact the CM rep, PAB or think on it overnight.

It's a hard lesson to learn Hydr0, and you do have some sympathy from me. But overall, I agree with maxd's decision as you effectively killed your chances before reaching the PAB stage.

Hopefully some others will learn from your mistakes, if that's any consolation at all.

 

[vinylweatherman]

I don't like a cancel button to cancel all winnings without some kind of confirmation, and clarity as to what you are doing.

I think Intercasino could have reinstated the player's balance and wagering had they wanted to.

But Hydr0 accepted an offer of settlement, and good or bad, acceptance of an offer of settlement is just that, acceptance.

For other players, if you don't think the casino is offering you a decent resolution, don't accept it. Most times offers won't come off the table immediately, so come here to seek advice, contact the CM rep, PAB or think on it overnight.

It's a hard lesson to learn Hydr0, and you do have some sympathy from me. But overall, I agree with maxd's decision as you effectively killed your chances before reaching the PAB stage.

Hopefully some others will learn from your mistakes, if that's any consolation at all.

They claimed this was not possible, which is the main reason I view them negatively. To not have an "undo" ability in their back end for such mistakes is a big problem. Had they done the right thing straight away, the issue would never have escalated the way it did. I can see no reason why allowing an "undo" would give a player an unfair advantage over the casino, and I also see no reason for having this function in it's current form at all, as it seems to have no legitimate use as far as a player is concerned as it's effectively a "wipe my winnings" button.
Had the OP handled the issue better, this could have had a different outcome.

I don't need to analyse a specific compatibility issue to know that the industry in general is riddled with them. I am getting rather fed up with constant "script errors", and the pop-up telling me the site is trying to display non secure content etc when logged in to my accounts. This is poor programming from the casino's side, as I would expect the products to be fully compatible with Windows 7 by now, even the newer Windows 8.

It's unusual for such issues to be a disaster though, they are more usually a minor irritant, but sometimes prevent a promotional claim form from working, so could just as easily do the opposite in making a function work when it shouldn't.

It shouldn't be up to us to take the websites and software apart to identify the issue, but the casino's and web designer's job to test their changes before they go live.

 

[maxd]

FTR the PAB was not about the Cancel button, it was about the goings-on between the OP and the casino in the aftermath of the Cancel button incident. That's what I looked into and it was based on that investigation that the PAB decision was given.

As to the Cancel button itself I don't have a lot to say because that's not what I was looking into. As I understand it the casino has agreed to look into the issue and has received some recommendations from the OP and others as to how the thing might be changed and improved. From what I've heard and seen they are perfectly open to hearing from players on this subject. But it is important to make a distinction between the Cancel button itself and the OP's PAB: the former may well need some looking into and there's no reason why it shouldn't be, the latter has been looked into and we all know the end result of that.

 

[bpb]

How was the PAB not about the cancel button? The whole issue started when the cancel "feature" caused the OPs winnings to go poof, and intercasino refused to undo the effects of the cancel "feature".

Feel free to replace "feature" with "horrible design flaw".

I'd personally replace "feature" with "deliberate design decision intended to increase casino revenue".

 

[chuchu59]

How was the PAB not about the cancel button? The whole issue started when the cancel "feature" caused the OPs winnings to go poof, and intercasino refused to undo the effects of the cancel "feature".

Feel free to replace "feature" with "horrible design flaw".

I'd personally replace "feature" with "deliberate design decision intended to increase casino revenue".

I am also bewildered as all along the gist of the matter was the 'cancel' button unless Hydro didn't mention it in his PAB.

 

[maxd]

I am also bewildered as all along the gist of the matter was the 'cancel' button ....

We've been over this before. I've said time and again that as far as I was concerned -- insofar as the PAB goes -- the issue of the Cancel button ended when the OP settled with the casino and said "I am content ...". Two parties had a dispute and came to an agreement. The OP even said -- and again I am repeating myself -- "I screwed up" re the button. Now regardless of what I think of the button or anything related to it the settlement between them is where this particular Cancel button issue ended.

As it happened the OP went back to the casino -- AGAIN, all of this has been said previously -- and basically tried to coerce them into giving him more. That coercion factors VERY large in my estimation because it is strictly forbidden for CM members to do this. At that point the OP has lost most of his right to claim anything from the casino, IMO. But, as previously stated, he had bartered that right away when he settled with them to begin with.

Let me put it this way: if OP's case had simply been "OMG! The Cancel button at this casino is evil and caused me to lose my money", full stop and no other stuff had gone on between them, THEN the PAB would have been about the Cancel button. But there was "other stuff", lots of it, including abuse of CM forum membership to coerce a casino. How is this not clear? Should I ignore all of the OP's shit and go after the casino? IMO no, I should not, because the OP himself made an agreement with them wherein he said in black and white that they'd come to a mutually satisfactory resolution. He wants to change his mind? Tough! Don't say "I'm happy" and take the cash then. Once you do, you're done! Duh!

If someone's property causes me to have an accident -- let's say their I stumble over a garden hose that they always leave laying about -- and I go to them and complain then at that moment I have an as yet unsettled issue. If I then agree to take $100 for my troubles and say "thank you, we're good now" then AFAIC the issue is settled. Basically the parties have settled out of court, so to speak, and it's a closed case.

If I later go back to them and say "nope, I want more, and if you don't give it to me I'm going to tell everyone what an SOB you are. Yes I will, I'll tell them! Do you hear: I'LL TELL EVERYONE YOU SUCK!" etc, etc, then the issue is no longer about the fricking garden hose. Notice I'm not even talking about the garden hose any more, all I'm talking about is getting more dosh from the garden hose guy. So the real issue now is about me being an extortionist and that's what needs to be dealt with.

And the garden hose? No doubt the garden hose guy is a putz and needs to deal with his crap laying around and screwing up other people's lives. Someone should take him to task for it. But I've lost the right to be that person because of what I've done and how I've done it. Tough titty for me, maybe I shouldn't default to manipulation and coercion next time.

Maybe you don't like my example, fine, but I'm sure you get my point. Don't like it? Talk to my boss, but stop pretending that the OP here hasn't seriously bungled his beef with the casino and basically lost the right to be taken seriously regarding that beef.

 

[skiny]

I have to agree with Max on this one. The cancel button is stupid but once you accept a settlement you have to abide by it. You're agreeing to the terms of a solution. Changing your mind later doesn't work anywhere else. Why would it here?

 

[BMWSTACK]

Yes agree that the PAB ended up not being about the cancel button because of the fact that he accepted a settlement. Seemed like a pretty quick PAB. Of course if OP didn't accept a settlement the main point of the problem would have been about cancel button.

It looks like the casino says they will look into the situation If they don't come up with a fix soon the members that play there should stay on top of them or maybe even max could do PAB on behalf of the meister community.

I am assuming that the simple solution would be to make cancel button disappear when you have an a pending balance, and have it reappear when balance is 0? I had heard some saying something about a warning, but it seems from the descriptions of this button there is no reason anybody would press cancel when a balance is active, so forget the warning get rid of the button. That cant be too hard to program.

 

[bpb]

I get mugged, and the mugger says "I'll give you half of what's in your wallet if you promise not to go to the cops". I accept. Then I go to the cops.

Are the cops going to tell me I can't file a report because I settled with the mugger?

Yeah, I know most of you think this isn't a good analogy. I think it's nearly perfect though.

 

[mrmark21]

I wont play at Intercasino due to their twenty four seven unhelpful customer support. Right now I'm counting my lucky stars it wasnt me that accidentally clicked the cancell button. I just feel sorry for the op.

 

[Hydr0]

Yes agree that the PAB ended up not being about the cancel button because of the fact that he accepted a settlement. Seemed like a pretty quick PAB. Of course if OP didn't accept a settlement the main point of the problem would have been about cancel button.

It looks like the casino says they will look into the situation If they don't come up with a fix soon the members that play there should stay on top of them or maybe even max could do PAB on behalf of the meister community.

I am assuming that the simple solution would be to make cancel button disappear when you have an a pending balance, and have it reappear when balance is 0? I had heard some saying something about a warning, but it seems from the descriptions of this button there is no reason anybody would press cancel when a balance is active, so forget the warning get rid of the button. That cant be too hard to program.

Max of course is right. It was all over for me once I accepted and played the bonus. Saying thank you at the end of the day isn't that important. The fact is that I played it, and that implies I was ok with it. Had I played the bonus, and came back after losing, advising the casino I wasn't happy about it, well that would be too little too late.

I actually told the VIP manager over the phone prior to accepting the bonus that I wasn't happy about having to complete a new set of wagering requirements, but at the same time I appreciated his efforts, as the casino's good will gesture was above and beyond what they would normally offer a player in my circumstances.

I accepted the bonus in the knowledge that it was the best the casino was willing to offer me, and that if I didn't accept it, I may regret it later. Basically I was relieved to at least have my bonus winnings returned, and to at least have an opportunity to win a nice amount again. Yeah, ok, I didn't like the new wagering requirement, and I expressed that I would much rather have the option to complete my remaining wagering requirement. That wasn't an option however. All said and done, I accepted and played the bonus, and that implied a resolution.

If I had been more experienced, I would have considered a PAB before accepting an offer from the casino that I wasn't ok with on the whole. Truth is, I thought it wouldn't have made any difference in lieu of the fact that the promo term supports void winnings once the cancel button is clicked. Again, lack of experience on my part.

Going back later and pressuring the casino for another resolution was unequivocally wrong of me, I admit that. I was obviously desperate, and pissed at myself for accepting the bonus in the first place, pissed at the crappy outcome after playing the bonus, and pissed at the casino for taking a hard line to begin with. I was so hell bent on trying to get my winnings back in the end, that my principles and integrity flew out the window to some extent. Yep, I was a dick ;-)

So, the thing started as a cancel button issue, and me trying hard to have my bonus winnings and wagering requirement reinstated. When that failed, I accepted the casinos final good will gesture in the form of another bonus, thanked them in live chat, played it, lost, and then I derailed. It turned into me doing anything I could in the hope of achieving another better resolution, even if that meant stepping on the casinos toes - which I did.

The good news is, I will never repeat the mistakes I made in this case again. I've genuinely learnt my lesson. The entire experience has actually been a blessing in disguise, and a real eye opener. It has made me take a good look at myself as well, and made me realise that I'm not always reasonable, and I can be self serving in challenging times, when I feel I'm at the rough end of the stick, so to speak.

I really made a mountain out of a mole hill in terms of my approach to resolution, when the casino met my initial request with resistance. I agree, the whole thing may well have had a happy ending for me had I playing my cards much better, and taken a more well informed and civil approach, when things went south for me.

At the end of the day, I'm very glad the cancel button issue is out there now, and that many forum members know what to expect. Intercasino are well aware of my concerns regarding the cancel button, and whilst the significance of the dangers surrounding it took a backseat somewhat as I tried to achieve another outcome for myself, I trust that in time the casino will update their bonus system making it much safer for players.

I'm also glad that forum members are aware of the importance of seeking the appropriate course of action, PAB for eg, should a similar situation ever arise at Intercasino, or any other casino with a similar bonus setup (I'm not aware of any at this time).

I've moved passed this experience, and I'm better for it.

Best wishes,
Hydr0

 

[Nifty29]

I get mugged, and the mugger says "I'll give you half of what's in your wallet if you promise not to go to the cops". I accept. Then I go to the cops.

Are the cops going to tell me I can't file a report because I settled with the mugger?

Yeah, I know most of you think this isn't a good analogy. I think it's nearly perfect though.

Perhaps the most ridiculous analogy I've ever heard.

Actually, not "perhaps".

 

[maxd]

… It was all over for me once I accepted and played the bonus. Saying thank you at the end of the day isn't that important. The fact is that I played it, and that implies I was ok with it.…

And that folks is worthy of some serious respect.

@ Hydr0, thank you. You've just shown me that what I do here isn't nearly the waste of time I sometimes worry it is.

@ bpb : please read Hydr0's latest post carefully. Therein you will find a crystal clear example of what happens when one looks at what really happened and learns from it VS being blinded by one's (unreletingly antagonistic) preconceptions and learning nothing at all. The former is worthy of kudos and respect, that latter will get you thrown to the curb.

 

[Cleveland]

I get mugged, and the mugger says "I'll give you half of what's in your wallet if you promise not to go to the cops". I accept. Then I go to the cops.

Are the cops going to tell me I can't file a report because I settled with the mugger?

Yeah, I know most of you think this isn't a good analogy. I think it's nearly perfect though.

The correct version if there even is one for that analogy would be:

Subject gets mugged. Mugger leaves the location.
Subject contacts mugger at mugger's residence.
Mugger decides to give some of the money back. Subject thanks mugger.

..........some time later

Subject calls police and tells police the story.
Police tell the subject it is now a civil matter because you entered a mutual agreement with the mugger. ***this has happened by the way, not a mugger, but a thieve***


Hydr0 already posted (# 84), and I think that was pretty much /thread. This post wasn't meant as a knock or pouring salt on wounds sort of thing, I only wanted to reply to that weird analogy. Thank you to Hydr0 for being man enough to admit the mistake and move on.

 

[skiny]

I get mugged, and the mugger says "I'll give you half of what's in your wallet if you promise not to go to the cops". I accept. Then I go to the cops.

Are the cops going to tell me I can't file a report because I settled with the mugger?

Yeah, I know most of you think this isn't a good analogy. I think it's nearly perfect though.

Of course the problem with this analogy is that nobody got mugged.

Now if you were walking down the street and saw a button that said "mug" and pressed it thinking maybe you'd get one full of beer and found out after pressing it that you were agreeing to get mugged you could go back later and claim ignorance. If the mugger said "Ok, I understand you didn't know what the "mug" button was for. I'll give you back half of what was in your wallet" and you accepted his offer, now you have made an agreement with the mugger that you must abide by and you have learned not to press buttons that say "mug."

And if you're looking for similarities in the future to define and compare events and you happen to come across an "analogy" button that appears to have the "ogy" worn off, you might want to be careful with that one too. It could too be a trick.

 

[Nifty29]

Hats off to you Hydr0.

It takes a lot of intestinal fortitude to swallow one's pride and admit fault and apologize.

I've had to do it on occasion, and although it can sting initially, it's well worth it in the long run.

Kudos

 

[TonyH]

Hi All

Just to let you know that we have now added a text pop-up that appears when a player initially opts to 'Cancel' an active bonus.

The pop-up explains that 'any remaining cash locked in the bonus will become available to withdraw and the bonus and any money you have in winnings from the bonus will be forfeited.' A player is then asked to confirm or cancel their request to cancel the bonus.

Special thanks to Hydr0 for providing the original feedback that led to this amendment.

As always, I encourage all members to PM me with their thoughts and views on how we can continuously improve our player experience and look forward to hearing from you.

Kindest regards

Tony Hayes
Casino Manager

InterCasino

 

[Cleveland]

Hi All

Just to let you know that we have now added a text pop-up that appears when a player initially opts to 'Cancel' an active bonus.

Well that was a quick and wise decision.

 

[vinylweatherman]

Hi All

Just to let you know that we have now added a text pop-up that appears when a player initially opts to 'Cancel' an active bonus.

The pop-up explains that 'any remaining cash locked in the bonus will become available to withdraw and the bonus and any money you have in winnings from the bonus will be forfeited.' A player is then asked to confirm or cancel their request to cancel the bonus.

Special thanks to Hydr0 for providing the original feedback that led to this amendment.

As always, I encourage all members to PM me with their thoughts and views on how we can continuously improve our player experience and look forward to hearing from you.

Kindest regards

Tony Hayes
Casino Manager

InterCasino

I would like to know why there was such resistance at the start of this issue to simply stepping back the erroneous transaction for the player. Instead, the casino sought to gain advantage from an innocent slip up itself the result of problems with the pop up not responding to the regular means of closing a browser window.

The right thing to do would have been to set the player right, and then look at ways to improve how this feature operates such that a single miss click could not have such devastating and irreversible results.

The intransigent attitude from the outset is what drove the OP into making a fool of himself over the issue by accepting a poor compromise and then trying to back out when things didn't turn out as he had hoped.

Fixing the cancel button issue does not alter the fact that the casino has a poor attitude towards players when there is no need for it, and although this issue should not cause further problems, others may do when players are faced with intransigence from CS, rather than decent customer service.

 

[dunover]

Really guy? You waste your "final" words by showing bigotry using "gay" as a slur? Wow.

In fairness here in the UK 'gay' is a term commonly used (especially by teens) to describe something ridiculous or silly. It's a recent bastardization of the word. (Last 10-15 years). Like you Americans laugh if we 'go for a fag' (cigarette). In fact, gay used to mean, originally 'bright and happy'. The homosexual connotation was a bastardization too. Just thought we should get that straight - no pun intended.

 

[dunover]

Actually hydro and the rest, I think some good has come out of all this:

We CM members will unanimously petition Max/Bryan for instant unconditional accreditation for any casino that brings in a 'CANCEL DEPOSIT/SESSION' button. Deposit 100, get down to 30 pence and bingo! - cancel your deposit and session, resetting your account to zero.

 

[bpb]

I would like to know why there was such resistance at the start of this issue to simply stepping back the erroneous transaction for the player. Instead, the casino sought to gain advantage from an innocent slip up itself the result of problems with the pop up not responding to the regular means of closing a browser window.

Yeah, this is what started this whole mess, and it ended with the OP apologizing and most people praising the casino's handling of everything.

But hey, if your customers let you get away with it ... why not. And if your customers not only let you get away with it, but vigorously defend your actions, then all the more power to the online casinos.

 

[skiny]

Yeah, this is what started this whole mess, and it ended with the OP apologizing and most people praising the casino's handling of everything.

But hey, if your customers let you get away with it ... why not. And if your customers not only let you get away with it, but vigorously defend your actions, then all the more power to the online casinos.

I appreciate that you have a different perspective. It's what keeps these threads interesting. We all agree that the cancel button is what started "the whole mess" but the OP didn't apologize for clicking it. He apologized for losing his temper and acting out of line. That has absolutely nothing to do with any buttons. But since then he has accepted responsibility for his actions and we've all moved on.

The casino has also accepted that the cancel button is detrimental to the player and has agreed to make changes to avoid these situations in the future. From what I can see praise has been given to the casino for that. The only remaining question is why the casino didn't return all the funds in the first place. The answer is probably quite simple. They didn't want to. They low balled an offer instead and the player accepted. They did what they apparently thought was a fair compromise at the time and the offer was accepted. If the OP had taken a different route and came here first the casino might have been convinced that the offer should be better. It just didn't happen that way.

From my perspective, the OP stepped up and apologized and was right for doing so and nobody has praised the casino for not returning the OPs original funds. Maybe we're reading things differently.

 

[Nifty29]

I would like to know why there was such resistance at the start of this issue to simply stepping back the erroneous transaction for the player. Instead, the casino sought to gain advantage from an innocent slip up itself the result of problems with the pop up not responding to the regular means of closing a browser window.

The right thing to do would have been to set the player right, and then look at ways to improve how this feature operates such that a single miss click could not have such devastating and irreversible results.

The intransigent attitude from the outset is what drove the OP into making a fool of himself over the issue by accepting a poor compromise and then trying to back out when things didn't turn out as he had hoped.

Fixing the cancel button issue does not alter the fact that the casino has a poor attitude towards players when there is no need for it, and although this issue should not cause further problems, others may do when players are faced with intransigence from CS, rather than decent customer service.

I don't want to go over old ground here....but you are ignoring an important fact.

The compromise....poor or otherwise....was OFFERED to the player and the player ACCEPTED it.

For all the casino knew at the time, the player may have deliberately used the cancel button. The player may have done so thinking they could remove the bonus and cashout the winnings. Who knows?

The player had the option to refuse the offer and PAB to have their balance etc restored...which in hindsight may well have happened. Its ridiculous to blame CS for the decision taken by the player....they're an adult, and they admitted they did the wrong thing both in accepting the offer and their subsequent behavior.

Of course, you're making assumptions again as to what the "error" is.. if one even exists. It seems the casino has added a popup....nothing more...which suggests to me there is NO script error or whatever at all. Did you actually SEE or replicate the error? No. Did you analyze an error report? No. Hence, you have no idea and you're essentially making stuff up again.

 

[LaHutti]

I'm sorry, but sometimes (quite often actually) your attempts to explain stupid/unfair actions from casinos, are so far fetched, I can hear angels sing......or my ears are just ringing.
The casino knows perfectly well, that the player couldn't do what you're suggesting, so there is NO way this player would give up his winnings deliberately. Are you saying that the player was temporarily insane ? That would be the only explanation why anyone would do a thing like that, and the casino simply got a chance to take the winnings, and went for it.

Yes, the player "accepted" the "offer" (To me it sounds more like a "take it or leave it" scenario, than an offer). He shouldn't have taken the offer, but I can understand why he felt it was the best he could get, based on the casinos, in my opinion, disgraceful mishandling of this incident, from the very beginning. I can name numerous accredited casinos, where you would NEVER see anything like this happening.

Apparently NOW the casino can see there was a problem with the button/the fact that the player was unable to close the window....just not when they should have put the players money back in his account, told him to finish wagering, congratulate him on his winnings, and then have fixed the problem. It seems like it wasn't that hard to fix.

All around BAD handling and BAD customer service imho.

I don't want to go over old ground here....but you are ignoring an important fact.

The compromise....poor or otherwise....was OFFERED to the player and the player ACCEPTED it.

For all the casino knew at the time, the player may have deliberately used the cancel button. The player may have done so thinking they could remove the bonus and cashout the winnings. Who knows?

The player had the option to refuse the offer and PAB to have their balance etc restored...which in hindsight may well have happened. Its ridiculous to blame CS for the decision taken by the player....they're an adult, and they admitted they did the wrong thing both in accepting the offer and their subsequent behavior.

Of course, you're making assumptions again as to what the "error" is.. if one even exists. It seems the casino has added a popup....nothing more...which suggests to me there is NO script error or whatever at all. Did you actually SEE or replicate the error? No. Did you analyze an error report? No. Hence, you have no idea and you're essentially making stuff up again.

 

[vinylweatherman]

I don't want to go over old ground here....but you are ignoring an important fact.

The compromise....poor or otherwise....was OFFERED to the player and the player ACCEPTED it.

For all the casino knew at the time, the player may have deliberately used the cancel button. The player may have done so thinking they could remove the bonus and cashout the winnings. Who knows?

The player had the option to refuse the offer and PAB to have their balance etc restored...which in hindsight may well have happened. Its ridiculous to blame CS for the decision taken by the player....they're an adult, and they admitted they did the wrong thing both in accepting the offer and their subsequent behavior.

Of course, you're making assumptions again as to what the "error" is.. if one even exists. It seems the casino has added a popup....nothing more...which suggests to me there is NO script error or whatever at all. Did you actually SEE or replicate the error? No. Did you analyze an error report? No. Hence, you have no idea and you're essentially making stuff up again.

This was AFTER the casino initially did the wrong thing and tried to take advantage of the situation. Had the casino done the right and honourable thing from the start, as one would expect of an accredited casino, the OP would not have been in a position to accept a poor offer in the first place, and so his poor handling of the situation thereafter would not have been an issue.

Most players do NOT have the patience of a saint, and casinos damn well know this, hence we have such things as 48 hour pending times. Agreed, if the OP was one of the select few who was more stubborn than the casino, and in the right way, he would have held his nerve for however long it took, and the PAB would have been about the cancel button.

The casino knew what it was doing when they persuaded the OP to take lesser offers. They knew that once they had secured an agreement, they had gotten away with taking advantage of the situation as the OP, by accepting, would waive their chances to go for a better offer.

In the end, the OP did nothing worse than the casino, he sought to take advantage of the situation too by seeking a "second bite" when the first one went sour, instead of accepting that he had been foolish and impatient in accepting the offer, and should have had more resolve.

This incident shows in more general terms the attitude of the casino towards it's players in such circumstances. The cancel button is fixed, but there are other situations where players can make minor innocent mistakes, such as getting the entering of a code and making of the qualifying deposit the wrong way round, or not noticing the rejection of a code due to a typo before making the deposit. Rather than helping to unravel the situation, this example leads me to believe that the player will be met with "tough luck" when they ask CS to unravel the problem, although a design change may come out of it for future players.

 

[Nifty29]

Vinyl

I did not say at any stage that Intercasino behaved admirably. IMO they should have reinstated his balance once it was confirmed that it was genuine and possibly a software issue. Nothing should have been offered....they should have said "Leave it with us and we will find out what happened etc". Obviously, this did not happen. In that respect, IC did NOT treat the player well, and the CS were somewhat incompetent at best. In fact, my own experience tells me their CS is a waste if time, and its one of the reasons I no longer play there.

You will notice my remarks in this thread are about a) the OPs behavior...since resolved...and b) the idea that one can have two bites of the apple when it comes to resolving an issue....which they can't. Why some people are whining about me "defending the casino blah blah blah" I have no idea. I simply said that once the offer was made and accepted, then it is game over. It is totally unreasonable to take advantage of a settlement offer I.e. use it and lose it in this case, and then go back demanding more. Even the OP acknowledges that now. I mean, if you took a settlement for $50k from some party you sued, and then found out after the fact you could you have got $1m, you can't go back and say "Oh, um, I've decided I don't like that earlier deal after all....lets make it $1m now OK?"....the other party would be hospitalized from having their sides burst with laughter.

Its also important to note that casinos get THOUSANDS of players trying to slip one past them or stooge them in some way by making up all kinds of crap about software "errors" etc to try and get free cash or recover their losses. Unfortunately, there are genuine ones among them. It sucks, but that's reality, and its why claims are sometimes met with cut and paste answers and just plain disinterest. Good agents don't, but they're tough to find.

The OP isn't just some newb who didn't know squat about online casinos. He had the chance to accept or decline the offer made to him as a resolution to the issue, and he made an informed choice to accept it. As he said, he would have been very happy if the resolution money had yielded a WIN, so he knew he could end up with nothing. He had his eyes wide open. Was he impatient? I'd say yes he was....but who is responsible for his patience level? He is. Suggesting they're responsible because he didn't want to wait and PAB is ridiculous.

Anyway, I just wanted to clarify that IMO the casino could have handled things better. So could the OP. Its done and dusted now, so lets hope both parties learnt something...and it seems they have.