I also downloaded the software, accepted the funds (50) and played forever. For some reason could not lose. Got tired and went to cash out. Agreement says Non Depositors can cash out 500. I tried and tried, finally they said it was approved - now waiting for my check. They have deducted the 50 bonus and the cost for the check 15 - as of now still have not been paid. I played the account as if it were play money and I am up to over 8000. Can't get the balance down to make a deposit or I will owe them for the rest of my life. Have ask them to clean account, just take the winnings and they say that they can not do that.
Don't know what to do now..................
Alarm bells should be ringing!!!!!!!
They expect a deposit on top of the remaining 7500, and they CANNOT zero the account, BUT the rules of the offer say that you can only cash in 500.
This needs further clarification, as it opens the floodgates for abuse of every kind. For a start, the 7500 can be subject to "bonus abuse" claims by the casino if a deposit is now made, and further play generates another cashout. Them simply allowing the 7500 to be kept simply by you making a token first deposit come under "if it's too good to be true - it isn't"
ksech received an EMAIL (spam-mail) telling him he was on the invite list, and to expect the postal offer. This doesn't stack up:-
1) You CANNOT deduce a snail mail address from a EMAIL address without breaking a few privacy laws. If indeed a postal package does arrive, this casino has some very probing questions to answer. How did they get hold of the mailing list, since casinos DO NOT "sell, or pass on, your personal details to 3rd parties....etc...etc....BS....BS".
2) The email is sent to an email address, NOT a person, so without having a database they shouldn't have, they cannot "verify" any accounts opened through the email links as from persons on the invite list.
I have noticed an increasing trend of casinos going for "invite lists" when launching, and then opening to all comers later on. Whatever the reason for this, one thing is certain, they are getting the information from somewhere to build these invite lists, yet players receiving such invites are invariably posting here "so and so casino - anybody heard of them". Clearly, those on the list are being kept in the dark, as to WHY they have been invited, otherwise they would KNOW who "so and so casino" is.
Villa Fortuna did the same earlier last year. I got one too, and they certainly kept ME in the dark as to how they got my details. It turned out it was Grand Prive, and at first they tried denying it, and even asked posters to have their posts taken off the forums, because Grand Prive had been "outed". After realising the information was outed for good, they then explained that they had to get a few players signed up & playing BEFORE THEY COULD GET THEIR GAMING LICENSE
THis seemed pretty shocking to me, but it offers a clue. I'll bet we find that Mandarin Palace is "licensed" in Malta, but has only a "Letter of intent", rather than a full gaming license. Malta have not explained this to PLAYERS, who look to a regulatory authority for protection,. To me, it looks like the players on this invite list are the guinea pigs, IF the casino doesn't screw them over, they get a full License from the LGA, BUT it means the PLAYERS are being expected to do some of the work of the LGA for them.
MY expectation is that a casino gets it's team together, presents it's business model to the licensing authority, passes due dilligence, gets gaming license, and THEN opens to players.
At present, we need to know who is behind this new casino BEFORE putting any of our own money in. IF it comes from a trusted group, then it should not be a problem playing at one of their new offerings, even if currently running under a letter of intent.
EDIT:-
I STILL don't know - their website gives NO obvious indication of the SOFTWARE, and only says in "about us" that they are based in Netherland Antillies.
Found this though,
Mandarin Palace offers some of the most generous bonuses in the industry. In order to avoid any abuse of these bonuses by bonus abusers, the casino institutes a maximum withdrawal limit for players who have made no deposit.
Where the player has made no deposit, a maximum withdrawal amount of $500 applies Any funds over and above the maximum stipulated withdrawal amount will be granted to the player as 100% match deposit bonuses available for use at his/her discretion at any time over the 6 months following the withdrawal)
These measures are intended purely to discourage and prevent abuse of the casino's generous offers.
This gives the OP some $7500 worth of 100% match bonuses - very nice indeed, but look before you leap!
The terms offer clues it might be Microgaming, yet it also boasts a mere 30 games, and the few slots illustrated do NOT seem to be Microgaming ones. The terms have flavours of Grand Prive and Casino Rewards, but they offer a $10,000 per WEEK withdrawal limit, not the $2000 per MONTH ones that seem all the rage for new casinos.
There is a VERY strong hint this is a casino set up specifically for US players (read the terms CAREFULLY, and look "between the lines"). Players registering from OUTSIDE the US and Canada are probably the ones being told their accounts are being put on hold till a more general launch.
This may be from a reputable team, but it may be a "rogue" targeting the US market by giving away as little information as possible to avoid savvy players realising.
I can see nothing, other than similarity of name, to suggest this is run by Palace Group. Consider this, 32vegas, and 32Deck have nothing to do with
32Red, but have a striking similarity of name.
If Palace Group ARE behind it, then it should be a safe place to play. Casino Rewards? - proceed with care. Grand Prive? - in the pit.
Not Microgaming? Well, obviously too lazy to write their own terms, as they refer to Playcheck and cashcheck, and have something that looks like the MG bonus system. Not being MGS, as suggersted by their featured slots, and mere 30 games, means they are likely to disappoint.