Hi all,
too many questions to answer everyone with a quote so I ll try to summarise a bit in here :
Canadian players, no you are not worth less than UK or any other players for that matter and you should also benefit from new and existing bonus offers. As is becoming very clear from this topic however, we have done a few changes in the way we reward our customers and the latest change has gone live today for UK customers only (for the time being). As with so many new things, some changes are good, others not so good and some issues still need to be worked upon.
Unfortunately, it seems (and I am still trying to get to the fine details of this) it is possible that Canadian players are not getting their sign up bonus. Should anyone experience any issues with this, do not hesitate to PM us on this forum. As some of you can confirm, we do hand out bonuses if something went wrong in the signing up stages.
As to future bonuses, this is so marketing specific that it is impossible to give a straight forward reply on this one. Yes, some of you will get bonuses and others don`t. Marketing guys always set out certain criteria to hand out bonuses and sometimes its your turn to get a bonus and the next time its someone else.
Having said that, when you launch a new tool, there always has to be a transition period so the bonuses from one tool need to fase out and the new ones can get activated. So it is possible that some of you have received less bonuses than what you were used to but that should change again.
As to changing settings, this does make all the difference. If during sign up, you opt out of receiving e mails, you will also not receive any offers. So Balthazar, from now one, you should be fine.
If there is anything else I missed, please let me know and I ll try and answer you.
But thanks all for your comments. It does help to improve our offers
and rest assured that Canadians are not being forgotten
Dave