Harrods Casino. Great Service.

[mitch]

Just want to give a big to Harrods.

Right from my first contact with them they have delivered a great service.

Initially I had problems downloading their software. However they did everything possible to solve the problem even getting Jody from their CS to post to this forum with possible solutions. Eventually their 'techies' e-mailed me a link to a site which gave the solution and I was able to alter my computer software enabling me to download their software as well as solve problems I had had with other casino downloads .

The casino then gave me a free bonus of 50 for persevering with them.

I recently made a largish cashin and they requested ID (I had made previous cashins for smaller amounts which had been processed quickly with no trouble).
They were quite apologetic over the need to send my docs and offered to credit my account with 25 when I had complied.

I sent my docs, the cashin was subsequently cleared the same day and 25 went into my account.

As well as this great service their ordinary blackjack has the lowest house edge of any casino that I know of. Their baccarat only takes 4% on the banker bet for an house edge of only 0.6%. Anybody know another casino that can beat these odds?

Whilst they don't offer monthly match bonuses they seem to offer 2 or 3 other innovative bonuses every month with low WR which can be played through on all their games. (The variety of games on offer appears to be their only weak point). Just played a seasonal deposit bonus of 100 for instance with only a 2000 WR

With all these casinos out there with poor CS, rubbish bonuses and restrictive or plain laughable WR that get custom from members here I think we should be supporting and giving our custom to casinos like Harrods. That might encourage these others to give us a better deal.

(meister how do casinos like Harrods get on your reputable list?)

Mitch

 

[Vesuvio]

Seconded I also got a nice bonus when they asked for ID after making the same 1000 deposit I think you must have made this weekend. Makes a change from the majority of casinos that treat you like a criminal when asking for ID/scans, or just use it as a ruse to delay payment.

Now if only they'd start giving me their quirky weekly offers again. I promise not to make a profit this time

 

[The Dude]

(meister how do casinos like Harrods get on your reputable list?)

Mitch

One of the things that I find necessary is to meet them in person, face to face. I don't think I've met them. There are a number of casinos that haven't made it to the list because of this - which I try to correct when I travel to places like London. I'll be there in a couple of weeks.

 

[gfkostas]

Seconded I also got a nice bonus when they asked for ID after making the same 1000 deposit I think you must have made this weekend. Makes a change from the majority of casinos that treat you like a criminal when asking for ID/scans, or just use it as a ruse to delay payment.

Now if only they'd start giving me their quirky weekly offers again. I promise not to make a profit this time

Have to agree that harrods is a bloody good casino with some of the best games around.I love their single deck Blackjack

 

[Macgyver]

Question for the Harrods fans out there:

Say I want to check out their casino and take advantage of the 50 pounds bonus offer.

I've never deposited in pounds before, always dollars. Would I need to simply figure out the equivalent in dollars and deposit that?

Or does Harrods software do the conversion automatically?

Appreciate the help.

 

[gfkostas]

Not sure here.I would advise you to send them an email.

 

[Macgyver]

Checked with their Live Chat ... she was very helpful in explaining the deposit process until she asked if I live in the U.S.

I do and Harrods doesn't accept US players. At least she saved me the trouble and time downloading and setting up an account ...

 

[mitch]

Question for the Harrods fans out there:

Say I want to check out their casino and take advantage of the 50 pounds bonus offer.

I've never deposited in pounds before, always dollars. Would I need to simply figure out the equivalent in dollars and deposit that?

Or does Harrods software do the conversion automatically?

Appreciate the help.

Macgyver

Jody, from Harrods, posts here under the signature 'Harrods CS'.
You could 'PM' her for the answer.

Mitch

 

[Macgyver]

*points to two posts up about being in the US*

Though I think the person I spoke with on Live Chat was named Jody.

 

[mitch]

Whilst they don't offer monthly match bonuses they seem to offer 2 or 3 other innovative bonuses every month
Mitch

As an example of these bonuses I have just received an e-mail from Harrods saying that for the next 5 days, whilst playing roulette they will match the players stake upto 5 when 7 comes up!

Of more interest to me, when playing blackjack, they will return half the players stake when the dealer gets blackjack.

Given that their blackjack only has a house edge of 0.29 to begin with, this must give the player the edge.

Can any of you maths wizards out there work out what this is?

Mitch

 

[Clayman]

Of more interest to me, when playing blackjack, they will return half the players stake when the dealer gets blackjack.

Congratulations you can now retire or

Somebody will lose their job at Harrods or

It will never last 5 days or

It's only on the first x BJ's or

The max bet is $5 or

Harrods will be out of business on the 6th day.

Otherwise, mortgage the house in the morning, deposit 100,000 to the casino, call work and take a 5 day vacation, bet max 16 hours a day and hire somebody to bet max for you while you sleep. You'll be a millionaire next Tuesday along with half of Europe.

Is there time for me to become an English citizen?

An extra half-unit every 20.7 (SD) hands? - you have to be kidding me. (Think you'll get it on pushed BJ's or only winning BJ's?)

What are the BJ rules anyway of the game you refer to? Not that it matters. You could beat 6 to 5 infinite deck BJ with this rule in.

OK, before you lose the house you better run it by Grandmaster because a math expert I'm not.

 

[gfkostas]

Their single deck blackjack has a 0.0736% house edge according to wizards calculator.Am sure it should become in fabour of the player with their current offer.I wonder if i should deposit couple of grand and go either into jail or become rich.I should be able to make some damage to the casino.Who's with me?

Btw they claim to have roulette with no maximum limit.Shouldn't martingale break the bank?

 

[Gluten]

It is only for their standard BJ - which has a very low edge.
"This bonus applies only to Blackjack and not Single Deck Blackjack or Double Exposure."

 

[Clayman]

I should be able to make some damage to the casino.Who's with me?

Ya think?? Wish I could be with you.

If they are dumb enough to actually do this, I'd start playing at 12:01 of the time frame. Because you'll be getting an e-mail by 6 AM that they have cancelled the BJ promotion.

Otherwise it's your chance to be a casino for 5 days and they are the player.

Trust me, they won't like it at all.

 

[gfkostas]

Could Grandmaster update us on what is the player edge here? if any

 

[GrandMaster]

Congratulations you can now retire or

Somebody will lose their job at Harrods or

It will never last 5 days or

It's only on the first x BJ's or

The max bet is $5 or

Harrods will be out of business on the 6th day.

Otherwise, mortgage the house in the morning, deposit 100,000 to the casino, call work and take a 5 day vacation, bet max 16 hours a day and hire somebody to bet max for you while you sleep. You'll be a millionaire next Tuesday along with half of Europe.

Is there time for me to become an English citizen?

An extra half-unit every 20.7 (SD) hands? - you have to be kidding me. (Think you'll get it on pushed BJ's or only winning BJ's?)

What are the BJ rules anyway of the game you refer to? Not that it matters. You could beat 6 to 5 infinite deck BJ with this rule in.

OK, before you lose the house you better run it by Grandmaster because a math expert I'm not.

I totally agree with Clayman. I cannot believe that there isn't any restriction on the individual stakes or on the total amount refunded or some extra condition like you have to wager the refund 25 times on slots. If there are no extra conditions or restrictions, then jump in and play at the highest level you can afford.

The probability of BJ is 4.7-4.8%, depending on the number of decks, so even if you only get half of your stake back if the dealer has BJ and you have not, the promotion adds more than 2% to the theoretical return of the game, so you will have a player's edge of about 2%.

If you bet 25 playing 300 hands/hour, 8 hours/day for 5 days, you expect to win about 6000, with standard deviation about 3200.

Btw they claim to have roulette with no maximum limit.Shouldn't martingale break the bank?

Martingale is more likely to break your bank first.

 

[mitch]

If they are dumb enough to actually do this, I'd start playing at 12:01 of the time frame. Because you'll be getting an e-mail by 6 AM that they have cancelled the BJ promotion.
.

Hi Clayman

Harrods aren't that dumb. They must realise that it is basically free money to a half decent blackjack player and limit the total payout to the player from the promotion to 100. (Not to be sniffed at though!)

Looks like I'm going to have to make my millions somewhere else.

Went in last night and played a session, not surprisingly ended up winning.

Thanks Grandmaster for the info on the players edge under these rules.

Have you got a view on the edge on the roulette promotion if you were betting the even chances and getting your stake back when 'lucky' seven turned up?

I have a feeling that even with the 'La partage' rule running there is still a minimal house edge. But hey what do I know!

Mitch

 

[Clayman]

They must realise that it is basically free money to a half decent blackjack player and limit the total payout to the player from the promotion to 100.

Still a very nice deal expecting to win 2% of amount wagered. I'd play 4200 $1 hands and stop on the 200th dealer BJ with my 100 extra dollars. Probably about the same as a 100/100*20.

 

[mitch]

Still a very nice deal expecting to win 2% of amount wagered. I'd play 4200 $1 hands and stop on the 200th dealer BJ with my 100 extra dollars. Probably about the same as a 100/100*20.

Well I played the promotion got the whole 100 (That's nearly $200 by the way Clayman didn't play anything like minimums though. Don't you just love the current exchange rate).
Won quite a nice sum as well as the promotion money

By the way have either you or Grandmaster got an answer to the Roulette house edge question I posed earlier?

Mitch

 

[KasinoKing]

Hey Mitch!

On your 'recommendation' I took a look at Harrods (play mode) and am quite impressed so far!

Apart from their 'quirky' software, and very limited variety of games (including only 3 slots, which look like a pile of pooh to me!), there are two things I like a lot:-
1) The (surprisingly) low minimum bets. (Assuming real same as play)
2) The way you can 'speed up' the action. e.g. Playing Stud poker, you don't have to wait for the dealer to finish dealing his cards, you can bet or surrender and they are immediately exposed. Same with starting the next hand before your chips slide across the table!

Think I might be joining up real soon!

Edit] Also, you can play 2 hands of PaiGow at a time - I don't recall seeing this at ANY other casino!

 

[KasinoKing]

Harrods Blackjack makes me PUKE!

Harrods Blackjack makes me PUKE!

I expect all Harrods members got their latest offer - play 20 hands in 5 different games for a free 25 quid!
That sounded like generous, and easy money to me as I'd done OK with the sign-up bonus and I like their games, but unfortunately I tried to use Blackjack to qualify. Big mistake! This was two of the worse little runs I have ever seen!

'Normal' BJ: 22 units played over 21 hands - lost 12. (Only 3 winning hands)
Double Exposure: 26 units, 22 hands, lost 10. (But 7 winners!)

BJ really sucks! (not just at Harrods) - How can you guys play this CRAP game?

I did a bit of cut & pasting to make this shot, but I promise you these are the genuine game logs from these two sessions:-

 

[mitch]

A bit of bad luck there KK!

I'm not going to let this put me off however as I intend to play this promotion myself. Might even play some of your daft games whilst I'm doing it.

Certainly going to play blackjack however, due to their very generous odds and the fact that I am way up overall playing this game at Harrods.

Mitch

 

[Gluten]

I also did this. I wasn't as unlucky as you though KK! I did BJ, Doubule Exposure, Baccarat, Carribien Stud and Pai Gow. Very well tought-out promotion!

 

[GrandMaster]

BJ really sucks! (not just at Harrods) - How can you guys play this CRAP game?

You had some bad luck.

Here are some numbers from one of my best recent sessions:
Total no. of hands: 175
Hands won: 90
Hands tied: 25
Hands lost: 60
Amount wagered: 1038
Profit: 216
Not bad for 20 minutes of"work".
This was about 2.7SD above the expectation, the probability of this is about 1 in 300.

Another very lucky session.
Total no. of hands: 25
Hands won: 17
Hands tied: 1
Hands lost: 7

 

[mitch]

A bit of bad luck there KK!
I'm not going to let this put me off however as I intend to play this promotion myself. Might even play some of your daft games whilst I'm doing it.
Mitch

Well I played the promotion ended up down 3 overall ( Video Poker was my biggest loser) but won the 25 bonus, therefore made 22 for a few minutes work.

Mitch

 

[gfkostas]

Harrods Blackjack makes me PUKE!

I expect all Harrods members got their latest offer - play 20 hands in 5 different games for a free 25 quid!
That sounded like generous, and easy money to me as I'd done OK with the sign-up bonus and I like their games, but unfortunately I tried to use Blackjack to qualify. Big mistake! This was two of the worse little runs I have ever seen!

'Normal' BJ: 22 units played over 21 hands - lost 12. (Only 3 winning hands)
Double Exposure: 26 units, 22 hands, lost 10. (But 7 winners!)

BJ really sucks! (not just at Harrods) - How can you guys play this CRAP game?

I did a bit of cut & pasting to make this shot, but I promise you these are the genuine game logs from these two sessions:-

omg KK Looks like you took some kind of beating there

 

[Clayman]

This was two of the worse little runs I have ever seen!
'Normal' BJ: 22 units played over 21 hands - lost 12. (Only 3 winning hands)

And as unlucky as your BJ was, it shows the value of playing with a 50 unit bankroll and resisting the temptation to increase your bet after 3-4 losses.
After all, it was only one of those 1 in 64 bad sessions, not even as bad as GM's was good. So, as others said, a bit of bad luck. Amazing how bad it feels, though. You played it well KK!

Wish some US casinos would have fun promos like this.

 

[KasinoKing]

Well I played the promotion ended up down 3 overall ( Video Poker was my biggest loser) but won the 25 bonus, therefore made 22 for a few minutes work.

I was a bit miffed when I made my 'Puke' post - but I know by now that sh*t happens in gambling! But it's just that it seems to happen far too often to me when I play Blackjack!
I guess what really annoyed me was that this is one of the best & easiest bonus offers I have EVER seen!
I can't complain really, cos DE was my 5th game, and as you can see, I ended up 25 down - and so, with the bonus to come, I broke even! (Strangely enough, VP was my biggest winner!).
I played the sign-up WR through without losing anything anyway, so I'm still 50 up at this point!

 

[Lyngutt]

Such a fun promotion, gave me a chance to play games I never would have played otherwise

Did 21 hands of each game, just in case, and these were my results:

Blackjack -2.50
Baccarat -0.36
Double Exposure +4
Jacks or Better +11
Deuces Wild -0.50

The 4 of a kind in JoB won the day for me, total profit of 36.64 including bonus.

 

[Gluten]

Has anyone gotten their bonus yet? Supposed to have received it yesternight, but so far nothing No response from their support section either...

 

[Vesuvio]

They're normally good at crediting the bonus on time, so you might need to get in touch with them. They aren't giving me any bonuses at the moment so I decided to play a bit with my own money to encourage them - unfortunately I think I might have blown it after getting 4 deuces on deuces wild

 

[Gluten]

Well, that must have bagged you quite a nice sum Vesuvio
In any event, it is already sorted now - there was some mixup since this was my first deposit and I didn't get the welcome bonus or something.

 

[mitch]

They aren't giving me any bonuses at the moment so I decided to play a bit with my own money to encourage them - unfortunately I think I might have blown it after getting 4 deuces on deuces wild

That's terrible Vesuvio, 'the best laid plans of mice and men' etc!

Your so unlucky, you'll be playing slots and winning the jackpot next and then they will never give you bonuses ever again.

Mitch

 

[Vesuvio]

Well, that must have bagged you quite a nice sum Vesuvio

It was a nice suprise, but sadly I only bet 50p - if only they hadn't reduced the minimum bet recently! I do like the fact you can play less than max coins there without being penalised seeing as a royal flush at one coin still pays out 800 coins (instead of the standard 250).

Glad you got the bonus in the end.

 

[KasinoKing]

Has anyone gotten their bonus yet? Supposed to have received it yesternight, but so far nothing No response from their support section either...

I didn't get mine either. So I e-mailed them and it was sorted within the hour!

 

[Lyngutt]

By golly, they're really churning out these promotions :notworthy

What do you guys think of the last one? Deposit 50, wager 500. If you're down after 500, they will refund your losses (up to 50).

Play 1 blackjack for the wr, then put everything on red on roulette?

 

[KasinoKing]

By golly, they're really churning out these promotions :notworthy

What do you guys think of the last one? Deposit 50, wager 500. If you're down after 500, they will refund your losses (up to 50).

Play 1 blackjack for the wr, then put everything on red on roulette?

They are giving it away aren't they!
I only joined last week, and have had 3 bonus offers already!

This one was very good for me - I played for only just over half the WR and was 30 up - so I stopped! (There was no need to claim the bonus!) This nicely makes up for the ludicrous BlackJack rip-off I experienced with the last bonus!

I hope they keep these great bonuses coming - Well done Harrods!

 

[Gluten]

Yea, this weeks promotion is wicked! Wish I could also participate, but alas my fellow ultra-bonus-whore danes have apparently bonuswhored poor Harrod so much that this weeks promotion is not suited for us

 

[arbster]

I was a little less lucky initially this week. Wiped out my first 50 deposit in 100 wagering on SD BJ. Re-deposited and had another go, as per the T&Cs, finishing on 100 - breakeven. Pondered cashing, but decided to play 5 coins on JoB. One 4oak later I cashed out a 500 profit

 

[KasinoKing]

Wiped out my first 50 deposit in 100 wagering on SD BJ.

Why am I not surprised? I'm starting to really, really hate BlackJack!
(I hope we hear from one of the mathematicians, what are the odds of blowing 50 in just 100 of BJ wagering!)

Well done on an EXCELLENT final result!

 

[arbster]

Why am I not surprised? I'm starting to really, really hate BlackJack!
(I hope we hear from one of the mathematicians, what are the odds of blowing 50 in just 100 of BJ wagering!)

Don't have a problem with this one - min stake for SD BJ is 10, so it only needs a little variance to lose the 50. The variance went the other way for the second batch of wagering.

 

[Mut3]

Just another thumbs up for Harrods (altough I don't like their software much).

I cashed out about 170 pounds in a couple hours after my first deposit and I got them in my neteller account in less than 12 hours.
I hate long waiting for cash outs (like CON) sao this was refreshing.

I must admit I liked the odds I was getting too, even though it was quite streaky (had 11 losses in a row ,as well as about 11 wins) but I ended up winning. I would like if they offered lower bets for their single deck too.

Overall, I have to say that I hope for more casinos featuring Kismet Software.
And I signed up for the promotions e-mails after seeing these nice promotions trhey had.

 

[jetset]

Huh?

QUOTE: Just another thumbs up for Harrods (altough I don't like their software much).UNQUOTE

Same post:

QUOTE: Overall, I have to say that I hope for more casinos featuring Kismet Software.UNQUOTE

?

 

[mitch]

Harrods are offering another great and unusual promotion for Valentines day.

For the next five days, if you are playing Roulette or Blackjack, everytime 14 is rolled or is dealt to the dealer (first 2 cards) then the player receives a bonus equal to the lowest bet placed in the previous 5 plays.

Maximum bonus is 100, but even so, on Blackjack the player has a huge edge (perhaps Grandmaster can quantify it exactly) even on roulette the player has an advantage.

This is one of the most generous offers I have ever seen and to Harrods for being prepared to offer it.

Perhaps I should send a Valentine to the Casino Manager, mind you he is called Walter and I don't think I am prepared to 'switch sides' yet even for 100 .

Mitch

 

[Lyngutt]

I make it out to be 1 extra unit in every 14 units of play

But then again, Im not entirely sober, nor experienced with these calculations

Edit: alcohol :notworthy

 

[mitch]

Lyngutt

Played it. Got it.

Can't miss really.

Mitch

 

[GrandMaster]

Harrods are offering another great and unusual promotion for Valentines day.

For the next five days, if you are playing Roulette or Blackjack, everytime 14 is rolled or is dealt to the dealer (first 2 cards) then the player receives a bonus equal to the lowest bet placed in the previous 5 plays.

Maximum bonus is 100, but even so, on Blackjack the player has a huge edge (perhaps Grandmaster can quantify it exactly) even on roulette the player has an advantage.

This is one of the most generous offers I have ever seen and to Harrods for being prepared to offer it.

Perhaps I should send a Valentine to the Casino Manager, mind you he is called Walter and I don't think I am prepared to 'switch sides' yet even for 100 .

Mitch

The BJ promotion sounds extremely good. Do you get the bonus whether you win or lose? Do you get to see the dealers hole card even if you bust? Assuming that the answers to these questions are "yes", the probability of the dealer getting a hard 14 is about 1 in 13, so if you flat bet, this promotion gives about 7.7% advantage compared to the usual rules. Deducting the house edge, you have about 7.4% advantage. If you get a bonus on soft 14, too, then the advantage rises to nearly 10%. I think to open an account at Harrods Casino.

The roulette promotion is less exciting. If you flat bet, it just compensates for the house edge in European roulette. If you get 1/2 of you stake back on even money bets when the ball lands on 0, then you have a slight advantage, 1.35% on these bets.

 

[Lyngutt]

The BJ promotion sounds extremely good. Do you get the bonus whether you win or lose? Do you get to see the dealers hole card even if you bust? Assuming that the answers to these questions are "yes", the probability of the dealer getting a hard 14 is about 1 in 13, so if you flat bet, this promotion gives about 7.7% advantage compared to the usual rules. Deducting the house edge, you have about 7.4% advantage. If you get a bonus on soft 14, too, then the advantage rises to nearly 10%. I think to open an account at Harrods Casino.

Could you please explain to me how you got those figures? I cant seem to get the same results, which is obviously an error on my behalf :notworthy

Edit: No problem, I got it

Cheers

 

[arbster]

I think to open an account at Harrods Casino.

Save yourself the pain. Just played 196 10 SD BJ hands chasing the 10 dealer starting hands of 14 for the max 100 bonus. Final result, down 27.5 units, for an overall loss of 175, if you include the bonus I am owing.

This was the home of the "magic 21", and I managed to win only 50% of double downs. Probably the most unpleasant game of Blackjack I've had in a long time, and as a frequenter of Chartwell casinos that's saying something

 

[vinylweatherman]

Harrods

I have played a little there. I bust out of the dealer BJ promotion. I deposited and lost the first CONSECUTIVE 15 hands!! of the next 15 or so I won less than half a dozen. I was well down on the event and got only 22.5 bonus. (I was on 5 credit level stakes). I am increasingly worried about the online Blackjack games as I never seem to be able to play anywhere near the house edge as quoted. While it is in 'the long term', it is only Microgaming that seems to give me the equally unlikely runs of 20 consecutive wins & pushes to match the losing runs. I am also concerned at the seemingly large number of pushed hands I get, even on 19-21. I'm sure that customer support don't tell the whole truth about the software. Harrods assure me I am just really unlucky this time!