spindoctor99
Full Member
- Joined
- Mar 9, 2023
- Location
- Brisbane
So, like many I like to moan and vent when shit happens. I had an issue with a sports cashout at Winz. I was aggrieved as the issue theoretically cost me some bucks.
I spoke with customer service who put me in touch with Stefanie at VIP, who after hearing me complain gave me some free spins and a nice deposit bonus. She didn't have to do it as they didn't break their terms and conditions and cashing out sportbets at bookmakers can be iffy.
I was that pissed off I was going to close my account so it was nice to feel like my business was appreciated and valued. I think its easy to complain about the bad service but I think its important to give praise when customer service try and rectify a complaint. Like I said, they didn't have to... and I'm hardly a big spender that would warrant bouses.
So, thanks Winz
I spoke with customer service who put me in touch with Stefanie at VIP, who after hearing me complain gave me some free spins and a nice deposit bonus. She didn't have to do it as they didn't break their terms and conditions and cashing out sportbets at bookmakers can be iffy.
I was that pissed off I was going to close my account so it was nice to feel like my business was appreciated and valued. I think its easy to complain about the bad service but I think its important to give praise when customer service try and rectify a complaint. Like I said, they didn't have to... and I'm hardly a big spender that would warrant bouses.
So, thanks Winz
