Found out this morning that Guts is actually not processing withdrawals 24/7, well at least not the larger ones.
The payment team is working only 08.00am - 10.00pm, outside those hours only small withdrawals of 200-300$ will be processed by support. If they have a pitboss present maybe a little larger ones as well.
Mine was for exactly 1000$ and they were not allowed to do that. Is 1K that large Guts???
Hence, i think the CM review page would need updating as following, because the current one is misleading readers that the processing is 24/7 for all withdrawals:
- 08.00am -10.00am - within 2 hours
- other hours - small withdrawals (200-300$) within 2 hours, larger withdrawals pending until next morning after 08.00am
EDIT: Considering that they charge $2,50 for EVERY withdrawal, not really acceptable to keep larger withdrawals pending over night.
The payment team is working only 08.00am - 10.00pm, outside those hours only small withdrawals of 200-300$ will be processed by support. If they have a pitboss present maybe a little larger ones as well.
Mine was for exactly 1000$ and they were not allowed to do that. Is 1K that large Guts???
Hence, i think the CM review page would need updating as following, because the current one is misleading readers that the processing is 24/7 for all withdrawals:
- 08.00am -10.00am - within 2 hours
- other hours - small withdrawals (200-300$) within 2 hours, larger withdrawals pending until next morning after 08.00am
EDIT: Considering that they charge $2,50 for EVERY withdrawal, not really acceptable to keep larger withdrawals pending over night.
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