Baptism by Fire - success Guts.com is giving it a go

[dandan]

One extreme to the other!!! MG displays the big winners (nothing less than $2K or so) ... guts (and the like) shows the winners of a few euros!!!

Do I want to know who won what since it doesn't have anything to do with rtg right?

 

[CasinoBen]

Yeah I was surprised but I'll hang on see what Ben says. Maybe if I re-deposit the voucher, and of course play some hehehe, they can manually send it to Skrill next time. I've had that done for me before at...I think it was Stan James but not certain so don't quote me on that lol

Hi Everyone,

I have spoken to Tony and you can withdrawal to Skrill if you deposited with UKash but you must have made a deposit with Skrill at some point so that Skrill populates as a withdrawal option. The other option is to withdraw back to a bank account.

Hope this info helps and sorry for the short delay getting back to you.

Have a great day,

Ben

 

[Booo73]

Thanks for the info Ben. Much appreciated hun. Unfortunately I just gave up and re-deposited (couldn't find a bonus to use unfortunately). Lost it pretty quick but at least now I know for next time. Thanks again hun

 

[lotusch]

Had another go at Guts today.
Had a good session and on the end I broke even and decided to cash out for now.
Money in my Skrill within 45 minutes,so another lightning fast payout.

No big wins this time but overall a nice session with a 100x win on Dr Whats Up Free Spins @ €1.80 and 2 similar wins on Playboy features.
Played DOA for a while,got the free spins 3 times and it was also crap 3 times. Oh well,Netent eey...

But broke even and had 3 solid hours of fun.

Thanks Guts.

 

[lotusch]

One extreme to the other!!! MG displays the big winners (nothing less than $2K or so) ... guts (and the like) shows the winners of a few euros!!!

Do I want to know who won what since it doesn't have anything to do with rtg right?

Yeah Ben already was notified about this..
I am kinda gobsmacked we only see the few bucks winners..
Do show the good wins,gives a bit more confidence..

And by the way I was in the Guts list today as well with a €6.60 win on Karate Pig,I played that slot like 3 weeks ago on Guts and had a few 400-500 Euro hits on it,nevertheless only my €6.60 win is showing from a few weeks ago *latest winners* U get me Ben?

 

[Operette]

Rather bad Swedish

The phrase "Insätt nu" (Deposit now) sounds weird in Swedish. It would be better with "Sätt in nu". But that's my opinion, and does it really matter? Any Swedes here?

 

[Tirilej]

The phrase "Insätt nu" (Deposit now) sounds weird in Swedish. It would be better with "Sätt in nu". But that's my opinion, and does it really matter? Any Swedes here?

Yes there are and he has already been told about it

But I believe the word that's used are just 'insätt' which makes it even more weird.
If I'm playing I just use the English version instead. I at least knows the words that way

 

[tinybettor]

Anyone else constantly having trouble loading Microgaming slots? I keep getting connection reset errors which probably stems from the servers being overloaded. Only affects Microgaming whereas Netent loads perfectly fine. I have already tried the basic troubleshooting fixes such as clearing cache and refreshing browser which probably wont fix anything as it's no doubt a server issue since Netent works fine. I have experienced the problem a couple days ago which was resolved automatically in due time but its real frustrating not being able to access the games you want to play when you want. Just hope they can iron out these connection issues it's a real PITA.

 

[Glassheart]

Signed up on Friday. Used the mobile casino. Really like the Casino. Had no problems friday but yesterday the games were so laggy i couldnt even tell if i was winning or not. Good job i was only playing with $30. Deffo gonna deposit again if the mobile games are less laggy

 

[dionysus]

Love guts, but still sucks I lose $ when I deposit. Using a CAD credit card to deposit into my CAD account and I still lose 4 bucks in conversion fees because the processor converts it EUR then back again. Bummer.

 

[mrmark21]

Anyone else constantly having trouble loading Microgaming slots? I keep getting connection reset errors which probably stems from the servers being overloaded. Only affects Microgaming whereas Netent loads perfectly fine. I have already tried the basic troubleshooting fixes such as clearing cache and refreshing browser which probably wont fix anything as it's no doubt a server issue since Netent works fine. I have experienced the problem a couple days ago which was resolved automatically in due time but its real frustrating not being able to access the games you want to play when you want. Just hope they can iron out these connection issues it's a real PITA.

Same problem here. When playing on my computer I constantly get disconnected on MG games with the same error message. Now that I use my Nexus the Netent games disconnect. Gets kind of annoying. On the upside you loose youre money slower Having said that CS has always been very proactive about trying to resolve the issue Guts is an awesome casino I'd probably switch to them all together if they could sort the games out.

 

[lotusch]

I had a lot of error code 2 and sometimes after that also error code 1 popped up.(When playing the new Dark Knight).
CS advised me to try different browser and empty history and cache of browsers,didn't help either.
But she was very friendly and advised me she forwarded the issue to tech.department.

So I left the game for 15 minutes or so and logged out and back in and after that it was fine and I only got another error 2 code about two times in a 3 hour session.

I found the slot going very laggy before error 2 popping up,so must have been overloaded servers?

All other providers on Guts ran fine by the way,it was only MG who caused a few issues yesterday but nothing major!

A casino I will keep returning for sure!

 

[tinybettor]

Still cannot get in. Managed to load IR halfway then bam, it stops loading and now I'm getting the server reset messages once again. And to make matters worse chat is offline.

Update: Thousands of refreshes later and still cannot get in. This ridiculous.

 

[mattsgame]

Here is a little tip for some of you who do not know about it. Hopefully this will make your slot spins less laggy and prevent some of the error codes. It will not fix them all as some of them come from the server side.

When a slot is loading, right click your mouse button and click settings:



In the settings on the first tab make sure that "Enable hardware Acceleration" is ticked then click on the folder Icon and slide the bar all the way to the end until it is set to "unlimited" and then just close.



Hopefully this helps some of you and it can be done on any flash based casino not just GUTS.

 

[chuchu59]

Hey Ben,

Online gamblers are mostly impatient. Excellent your CS may be but if you are unable to solve the downloading problems within a certain period players may leave in droves and undo all the good work you did. I guess you have to sort it out with the software providers asap. The guys like your service, prompt payouts etc.

 

[tinybettor]

Finally have managed to get the slots loaded but the lag is extremely unbearable. Unfortunately changing the flash options did not help. Almost every spin taking 10+ seconds to complete or spinning indefinitely. I'm usually a patient person but even this is testing my limits.

 

[mrmark21]

Okay so I tried to make a withdrawal the other day. Finally won something semi-decent about $150, generally I don't win there unless I withdraw my deposit (88%RTP). Anyway so I'm still waiting on them to pay the money into my bank account. They have told me they are still waiting on their payment provider. I've been waiting five days. Extremely unusual for them as I've always found cash-outs rather fast. I thought speedy payments were the reason we paid an additional $3 fee on cash-outs. Anyway has anyone else experienced slow cash-outs?

 

[dionysus]

ya the loss in (eur processor) and loss out (WD fee) sucks, but just wanted to say, thanks Ben....2 healthy cashouts yesterday and quick to arrive....when I buy my new fridge this week from the WD, I'll pop a cold beer I Christen it with and think of ya

 

[CasinoBen]

Finally have managed to get the slots loaded but the lag is extremely unbearable. Unfortunately changing the flash options did not help. Almost every spin taking 10+ seconds to complete or spinning indefinitely. I'm usually a patient person but even this is testing my limits.

Hi,

I sent you a PM requesting your username so I can investigate.

Thanks,

Ben

 

[CasinoBen]

Okay so I tried to make a withdrawal the other day. Finally won something semi-decent about $150, generally I don't win there unless I withdraw my deposit (88%RTP). Anyway so I'm still waiting on them to pay the money into my bank account. They have told me they are still waiting on their payment provider. I've been waiting five days. Extremely unusual for them as I've always found cash-outs rather fast. I thought speedy payments were the reason we paid an additional $3 fee on cash-outs. Anyway has anyone else experienced slow cash-outs?

Hi mrmark,

As Tony explained to you it is a technical issue on the side of Paypoint which they need to fix. Unfortunately we cannot reverse it and pay you via another method as the withdrawal is out of our system and is on the side of Paypoint. Sorry for the delay.

Ben

 

[Jonsik]

Finally have managed to get the slots loaded but the lag is extremely unbearable. Unfortunately changing the flash options did not help. Almost every spin taking 10+ seconds to complete or spinning indefinitely. I'm usually a patient person but even this is testing my limits.

deposited yesterday ( though was reluctant since Guts is my most unlucky casino and I don't like casinos that exclude you from bonus program based on your location). Same story - very laggy, almost every 2 min spins take 10+ seconds to complete. And most annoying just when you think the lag is gone - it's back.( so for the first time in my life was almost happy when my balance reached zero, never going up my initial deposit. Definitely won't be back for a very long time, if ever. Remember guys from bet at eu had similar problems- but they seem to sort it out pretty quickly.

 

[Operette]

It seems to work now

deposited yesterday ( though was reluctant since Guts is my most unlucky casino and I don't like casinos that exclude you from bonus program based on your location). Same story - very laggy, almost every 2 min spins take 10+ seconds to complete. And most annoying just when you think the lag is gone - it's back.( so for the first time in my life was almost happy when my balance reached zero, never going up my initial deposit. Definitely won't be back for a very long time, if ever. Remember guys from bet at eu had similar problems- but they seem to sort it out pretty quickly.

First, I am sorry to hear that you don't win at Guts. (I do - not much, but still...)
Are they really excluding their bonus program to some? This is the first I heard of it.

 

[Jonsik]

First, I am sorry to hear that you don't win at Guts. (I do - not much, but still...)
Are they really excluding their bonus program to some? This is the first I heard of it.

Glad you win) this is called gambling)
Yes there's a list of excluded countries - mine there- no big deal actually- don't care too much about locked bonuses - just don't like to be put in common pit - just a minor thing on top of laggy games. but anyway it's just a my personal subjective opinion. and may be one day when there are no lags I'll be back - I need to win my money back))

 

[Ajax]

deposited today, and even though I was eligible for bonus I did not enter any bonus code so as to not be bothered with requirements.. Been playing for a while, mostly testing the games and in my experience they play well. I mean, I haven't experienced any lags but maybe its too soon to tell. Will make a cashout next Monday and see how fast it really is. I'm always skeptical of 'effortless' withdrawals. We'll see..

 

[mattsgame]

Deposit Problems

Anyone had any depositing problems today? I made a deposit earlier without hassle (apart from a brain fade on my secure code) and now I cannot seem to get a deposit through. I get an error and then transaction not complete.

Using Neteller by the way.

Edit: Well its not a Neteller issue as I have spoken with the live V.I.P chat. Hopefully Michael (Guts) can sort it out for me.

 

[refre]

I just played my Thursday free spins.
Am I the only one experiencing slow spins today?
It may be my connection, I'm not sure.

I had some delays last night as well, but it seems worse today.
It really takes away from the experience.

 

[CasinoBen]

I just played my Thursday free spins.
Am I the only one experiencing slow spins today?
It may be my connection, I'm not sure.

I had some delays last night as well, but it seems worse today.
It really takes away from the experience.

Seems to be an issue on Netents side that we reported last night and they said was fixed but it is quite obvious that they did not fix it 100%. Netent is working on it now so I hope they do the job properly this time. Sorry about that.

Ben

 

[amourgirl]

Yes, I can confirm its only Netent too, Microgaming and others appear fine.

New slot bad wolf is fab by the way. It loves us little lowrollers!!

Seems to be an issue on Netents side that we reported last night and they said was fixed but it is quite obvious that they did not fix it 100%. Netent is working on it now so I hope they do the job properly this time. Sorry about that.

Ben

 

[loren]

good to hear

that they are working on it!

 

[amourgirl]

Will make a cash-out next Monday and see how fast it really is. I'm always skeptical of 'effortless' withdrawals. We'll see..

I have made about 20 withdrawals since guts opened their doors and never had any issues.
They aim to process within 2 hours, and I've never waited longer. Funds arrive in my bank (Santander) within 48 hours, even better if i withdraw to my Skrill I have the cash in my hand a couple of hours after winning it. I can't say fairer than that.

If I do have any problems of any sort their customer service is (IMO) the best I have encountered, they are polite, cheerful and most importantly helpful. They go out of their way to assist, and as such guts now has my loyalty.

Hope this info helps.

 

[Ajax]

Will make a cashout next Monday and see how fast it really is. I'm always skeptical of 'effortless' withdrawals. We'll see..

Processed my withdrawal yesterday, had the cash on my Skrill account within hours. Pretty impressive! I guess I'll stick around the Guts neighbourhood for a while

 

[smoothNube]

I rarely post here (just lurking), but I have to applaud guts! they processed my documents (verification) within 2 hours and paid out about 40 minutes later - on a friday night!

 

[mattsgame]

Casino 2 error

I have not had one single problem at GUTS with games loading (as others have experienced) and thought I had it all sussed , but today is pretty bad. Not 1 Microgaming (EDIT: seems to be anything but NetEnt slots that won't load) slot will load due to this error. Anyone else having this problem today?

No live chat available at the moment hence I am posting here, to see if others are having the same troubles.

 

[ilovejesus]

I have not had one single problem at GUTS with games loading (as others have experienced) and thought I had it all sussed , but today is pretty bad. Not 1 Microgaming (EDIT: seems to be anything but NetEnt slots that won't load) slot will load due to this error. Anyone else having this problem today?

No live chat available at the moment hence I am posting here, to see if others are having the same troubles.

i have just been playing on mg and netent games no problems at all matts

 

[mattsgame]

i have just been playing on mg and netent games no problems at all matts

Thanks for that, I have tried clearing cache and everything. No go on Playboy, TDKR, Thunderstruck and Potion Factory. What browser are you using jesus?

 

[ilovejesus]

Thanks for that, I have tried clearing cache and everything. No go on Playboy, TDKR, Thunderstruck and Potion Factory. What browser are you using jesus?

opera matts some times chrome try opera its good matts best of luck

 

[davematt]

guts

I would just like to say I rate guts very High. I had some issues with my withdrawl as they ask for verify my account which I do not have a problem with. but Ben was a great help and very quick to reply. this casino has my loyalty now just like 32 red. nice to see staff like ben who do care about players thanks ben

 

[refre]

I've had a good time at Guts so far. My deposits last night gave me hours of play time.

What I'd love to see though, is some kind of loyalty program, other than what's already on the site.
Perhaps divided into tiers?

While I do get surprise match bonuses, like yesterday, from time to time, it's not always easy to plan ahead for those events.
How about monthly or weekly bonuses?

Also, when doing deposit bonuses in the form of free spins - I would love to get a bigger number of spins for a larger deposit.
If you're like me, doing fewer but larger deposits, you're somewhat at a disadvantage.
You could of course divide into several minimum deposits, and claim what would be equal to a nice match bonus worth of spins.

Thanks!

Freddy

 

[kazzi]

Would love to see some kinda loyality program also but i know ben talked about it before but would take some time.

I get tons of freespins none complaints there but would be nice when u had these week long freespins everyday if you could earn more by wagering xx amount or something familiar.

And i talked with Tiia yeasterday on support also but please fix your emails with deposits bonuses to the correct currency the players is using cause getting a 100% up to 75euro is fine
but whats that in Kroner, takes a few to ask live support but could be easier if told in the email already.

Else none complaints withdraws goes through without problems and support always friendly and helpfull.

 

[aceking123]

got to say a real nice casino great customer service reps & good rep in here , nice place to play within realy realy good standards here ,

 

[jjezebel37]

I've had a good time at Guts so far. My deposits last night gave me hours of play time.

What I'd love to see though, is some kind of loyalty program, other than what's already on the site.
Perhaps divided into tiers?

While I do get surprise match bonuses, like yesterday, from time to time, it's not always easy to plan ahead for those events.
How about monthly or weekly bonuses?

Also, when doing deposit bonuses in the form of free spins - I would love to get a bigger number of spins for a larger deposit.
If you're like me, doing fewer but larger deposits, you're somewhat at a disadvantage.
You could of course divide into several minimum deposits, and claim what would be equal to a nice match bonus worth of spins.

Thanks!

Freddy

They have 25% on a Wednesday with 10 free spins on the following day. But yeah, i would love to see a monthly reload bonus.

 

[dionysus]

sadly, guts has become too complicated and costly too deposit

went to go deposit - first have to have chat remove a CC to add a CC (prepaids)..ok, done
then, there's a 2.50 free removed for using a CC to deposit
THEN my CAD deposit is converted into EUR then back into CAD again (which is really silly since Im putting CAD into my CAD acct)

ya, um, sorry Ben..pass

 

[SpinUk]

sadly, guts has become too complicated and costly too deposit

went to go deposit - first have to have chat remove a CC to add a CC (prepaids)..ok, done
then, there's a 2.50 free removed for using a CC to deposit
THEN my CAD deposit is converted into EUR then back into CAD again (which is really silly since Im putting CAD into my CAD acct)

ya, um, sorry Ben..pass

Guts may have some minor faults but what other casino offers:

Regular free spins with no wr on the winnings
Regular bonuses without a ridiculous playthrough
Payouts normally processed within the hour
A wealth of games with a big variety of providers
A responsive and knowledgable rep who reponds to players and this forum very quickly (even on evenings)

If you know of any similar i'd love to know.

 

[dionysus]

Guts may have some minor faults but what other casino offers:

Regular free spins with no wr on the winnings
Regular bonuses without a ridicous playthrough
Payouts normally processed within the hour
A wealth of games with a big variety of providers
A responsive and knowledgable rep who reponds to players and this forum very quickly (even on evenings)

If you know of any sinilar id love to know.

well, frankly, theres loads of casinos that process in an hour or 2 - 32red (if not weekend), betat, redbet, jetbull, bet365, 3dice..shall i go on?
bonuses? betat's arent tied into deposit
wealth of games, well, lots of casinos have several platforms now
reps? there's several active here, Ian, Igor, Andy etc

I don't recall ever saying they were'nt good. The casino itself is greaqt - yes bonuses, yes free spins, yes good reps
I'm just not interested in paying a conversion fee when depositing with my currency into my acct with same currency, and I dont have to at, say 32red, betat, bet365, williamhill etc
I'm also not interested in paying deposit fees - I'm already giving you my $
yes, the dep fees offset the no WR free spins, i get that

once maybe, but dinged TWICE to deposit?..no thank you

 

[CasinoBen]

well, frankly, theres loads of casinos that process in an hour or 2 - 32red (if not weekend), betat, redbet, jetbull, bet365, 3dice..shall i go on?
bonuses? betat's arent tied into deposit
wealth of games, well, lots of casinos have several platforms now
reps? there's several active here, Ian, Igor, Andy etc

I don't recall ever saying they were'nt good. The casino itself is greaqt - yes bonuses, yes free spins, yes good reps
I'm just not interested in paying a conversion fee when depositing with my currency into my acct with same currency, and I dont have to at, say 32red, betat, bet365, williamhill etc
I'm also not interested in paying deposit fees - I'm already giving you my $
yes, the dep fees offset the no WR free spins, i get that

once maybe, but dinged TWICE to deposit?..no thank you

But we don't charge you a deposit fee and I have always adjusted your balance to make up for what you have lost in conversion, not to mentioned retroactively adding welcome bonuses to your account. We realise that we have a small fault with the Euro to CAD conversion but have always tried to make up for it.

We did introduce a small deposit fee on credit cards last Monday but anyone who signed up before then, like you will not pay a deposit fee as we believed you should have the same deal as when you signed up which we communicated via email last week.

Of course there are many great casinos out there so I wish you the best of luck where you decide to play.

Ben

 

[CasinoBen]

Would love to see some kinda loyality program also but i know ben talked about it before but would take some time.

I get tons of freespins none complaints there but would be nice when u had these week long freespins everyday if you could earn more by wagering xx amount or something familiar.

And i talked with Tiia yeasterday on support also but please fix your emails with deposits bonuses to the correct currency the players is using cause getting a 100% up to 75euro is fine
but whats that in Kroner, takes a few to ask live support but could be easier if told in the email already.

Else none complaints withdraws goes through without problems and support always friendly and helpfull.

Hi Kazzi,

Good point with the email. It is always a 10 times conversion into kroner but we should communicate it in the English email that we send out.

@refe, thanks for the feedback, we, have the weekly reload and do send out better reloads to more regular players but I see your point about planning ahead. Maybe we can keep those reload bonuses open longer so if you can't take advantage of it that day you have a week or so to claim it, would that be better?

Thanks a lot,

Ben

 

[dionysus]

But we don't charge you a deposit fee and I have always adjusted your balance to make up for what you have lost in conversion, not to mentioned retroactively adding welcome bonuses to your account. We realise that we have a small fault with the Euro to CAD conversion but have always tried to make up for it.

We did introduce a small deposit fee on credit cards last Monday but anyone who signed up before then, like you will not pay a deposit fee as we believed you should have the same deal as when you signed up which we communicated via email last week.

Of course there are many great casinos out there so I wish you the best of luck where you decide to play.

Ben

I never implied you weren't a good casino, nor did me wrong. I rather like the casino, quite a bit, as I hope is apparent by me depositing (you'll note as well, I intended to deposit tonight) and by the positive things I've said about you throughout the forum (in fact, as recent as 2 posts ago: I don't recall ever saying they were'nt good. The casino itself is greaqt - yes bonuses, yes free spins, yes good reps.
I'm equally entitled to talk about the things I don't like. As you're aware, the CAD to EUR to CAD is a pain in the ass. Yes, you have comped me and made the difference (though I do have to go ask for it, it isn't automatic) And no, I wasn't aware the 2.50 would not be deducted with my deposit - if you've expressed that to me, then I apologize.

 

[refre]

@refe, thanks for the feedback, we, have the weekly reload and do send out better reloads to more regular players but I see your point about planning ahead. Maybe we can keep those reload bonuses open longer so if you can't take advantage of it that

That would be a good solution Ben, thanks!

Freddy

 

[chuchu59]

But we don't charge you a deposit fee and I have always adjusted your balance to make up for what you have lost in conversion, not to mentioned retroactively adding welcome bonuses to your account. We realise that we have a small fault with the Euro to CAD conversion but have always tried to make up for it.

We did introduce a small deposit fee on credit cards last Monday but anyone who signed up before then, like you will not pay a deposit fee as we believed you should have the same deal as when you signed up which we communicated via email last week.

Of course there are many great casinos out there so I wish you the best of luck where you decide to play.

Ben

I am not sure I am reading this correctly but why are there conversion fees for Canadian players when many other casinos don't have such fees? Compensating the players with monetary comps is a way round it but the feeling is one of being hassled and always watching out for discrepancies when this needn't be the case. I hope its only temporary and players can play immediately with the full amount of their deposits in future.

 

[davidkohcg]

Guts casino down again today after disconnect when I playing Dead & Alive slots.
Play yesterday everything ok.
I thought all technical issue have been solve.