external image

Baptism by Fire - success Guts.com is giving it a go

Status
Not open for further replies.
Very impressed overall with Guts.com -

Great friendly service and quick responses via e-mail, good suite of games and I'm hoping to experience the quick payout times soon.
I've had one issue that live chat sorted satisfactorily and even had a chat with Ben along the way.
 
hi,

as i had a perfect customer experience via ben at nordicbet before christmas (he made sure that i got a withdrawal just shy of 10k, requested sunday evening, about 12hours later :-) ), i happily gave guts a try.

customer support was A+ (fast, friendly, competent). there was a problem with crediting the 50 freespins on starburst, so i did receive 10euro (double the value) in wager free cash AND some hours later the freespins were credited, too...

the only "issue" i have is regarding withdrawals: i mostly deposit via paysafecard and using this deposit-method, the only way of withdrawing is via bank-transfer. even if i make a "verification-deposit" via neteller or skrill, i could only withdraw winnings from a paysafecard-deposit via bank-transfer. this is because of the payment-provider guts.com is using at the moment (thats what support told me when i asked).

if this detail could be changed, like at most other casinos, i would do all my netent-gambling on guts. (for microgaming 32red is my go-to-place)

this is solely based on my short first experience with the casino and obviously the past experience with ben.

@ben: i hope the question is okay for you, are you "only" in a management position at guts.com or is the site your personal business-endeavour?
 
Games are lagging, not an enjoyable experience at all. Gave it several attempts over this week but won't be returning after today. All of the games take 5-20 seconds to finish a spin and every few spins the service will throw an error message, it will take the cost of the spin but it never lands.

Not impressed.

- T
 
hi,

as i had a perfect customer experience via ben at nordicbet before christmas (he made sure that i got a withdrawal just shy of 10k, requested sunday evening, about 12hours later :-) ), i happily gave guts a try.

customer support was A+ (fast, friendly, competent). there was a problem with crediting the 50 freespins on starburst, so i did receive 10euro (double the value) in wager free cash AND some hours later the freespins were credited, too...

the only "issue" i have is regarding withdrawals: i mostly deposit via paysafecard and using this deposit-method, the only way of withdrawing is via bank-transfer. even if i make a "verification-deposit" via neteller or skrill, i could only withdraw winnings from a paysafecard-deposit via bank-transfer. this is because of the payment-provider guts.com is using at the moment (thats what support told me when i asked).

if this detail could be changed, like at most other casinos, i would do all my netent-gambling on guts. (for microgaming 32red is my go-to-place)

this is solely based on my short first experience with the casino and obviously the past experience with ben.

@ben: i hope the question is okay for you, are you "only" in a management position at guts.com or is the site your personal business-endeavour?
Hi Takkaone,

Thanks for your nice comments. I will check into the withdrawal situation and paysafecard and see what I can do.

My primary position is running the casino operations and yes, I am one of the co-founders along side some other great people with years of industry experience from many different areas.

Have a great day,

Ben
 
Games are lagging, not an enjoyable experience at all. Gave it several attempts over this week but won't be returning after today. All of the games take 5-20 seconds to finish a spin and every few spins the service will throw an error message, it will take the cost of the spin but it never lands.

Not impressed.

- T

Hi T,

Sorry to hear about your experience. We have had a few issues through this week and last week which were causing a game lag. We took the site down for a few hours yesterday to fix everything once and for all as we did not want to work on a live site as that would have caused a lot of issues. Everything has been tested just fine and I stayed up most of the night monitoring and testing, everything seems good.

Can you please PM me your username?

Thanks,

Ben
 
i have been playing at guts for a couple of weeks now and have so far enjoyed my experience save for the error messages and lag time which have been frustrating.

i have to give the casino a thumbs up for their customer service though which has been outstanding. I made a deposit yesterday and claimed a bonus with a $1750 wagering requirement. after a couple of hours playing video slots i finally had a nice win so decided to check to see how much i had left to wager only to find that the wagering requirement was still showing as the full $1750. I PM'd Ben straight away and he was very quick to respond to and resolve the issue in way that far exceeded my expectations and it is because of this level of service that Guts is likely to become my NetEnt casino of choice from now on
 
played there again today as had a reload bonus via email, was all working fine then dead or alive went down mid spin with game is not currently available, tried reloading and still got the same message, was doing ok till that point, but swapped games and had my usual terrible run instead :)

certainly a lot better than previous visits though, just slightly marred for me by dead or alive going awol half way through my session :)

still to make a withdrawal too :o
 
i have just signed up with guts i am trying out a few games to see if there is any lag there isnt :)

live support is excellent

i am going to make a 20 quid deposit at the weekend fingers crossed as i see it if i can get my orginal stake back off the free spins thats a bonus nothing gained nothing lost :cool:


but its the withdrawl fee what i am not comfortable win

but i will give this site the thumbs up
 
Just made my first very modest withdraw of 65€ to moneybookers. The fee was 2,5€, that is crazy :D. Gotta see how fast Ill get it. It is going to be more then two hours as I made the withdraw 3 hours ago. But hopefully it will come today.
 
Only had small problems with betsoft slots giving errors in the start but for the last days it seems fixed, just waiting on the currency on betsoft slots to be fixed.

Else i got none other complains small talk with livechat tony was friendly and fast replys.

Only thing i dont get is the "wendesday lottery" how does that work? was nothing in casino yeasterday, or is that the freespin/reload bonus that came tuesday?.

But both my withdraws came fast 2½hr before verifing my account and 1:20hr after getting verified.
 
Following on from my first impressions, I would give the site a big thumbs up after my first full experience. Even managed a nice weighty profit off the 1st wagering bonus, so just expecting verification now and hopefully a smooth withdraw to top things off. I'm a little bit irked at the £2.50 fee to withdraw back to the debit card I used to deposit for free, but I'll take this over a £5 Neteller fee and the looooong (5-7 days) withdraw time it takes to hit my bank.
Will definitely be going back for another session or two.
 
I had another great experience with guts.com.

I had a little issue Ben helped me out with via live chat. Nice guy, very friendly support.
I made a withdrawal (900$) through neteller and after that was chatting with Ben for about 15 minutes only to find out that the money was allready in my neteller account! :eek:

:thumbsup:
 
Following on from my first impressions, I would give the site a big thumbs up after my first full experience. Even managed a nice weighty profit off the 1st wagering bonus, so just expecting verification now and hopefully a smooth withdraw to top things off. I'm a little bit irked at the £2.50 fee to withdraw back to the debit card I used to deposit for free, but I'll take this over a £5 Neteller fee and the looooong (5-7 days) withdraw time it takes to hit my bank.
Will definitely be going back for another session or two.

Withdrawal hit my account yesterday - 24-36 hours so not too bad a turn around at all. What's better, for a withdrawal not far short of four figures, no docs requested. Well done Guts. I'm impressed.
 
Nothing to complain about Guts, ( If ignoring the fact that, if you deposit using paysafecard you have to take possible winnings to bank account, not like say eh Neteller or Skrill)
 
I had a great session at Guts this afternoon on their 2nd wagering bonus - hit a lovely sweet 2k feature of a .90 bet on Dead or Alive.
Apart from the great gameplay and luck I had - the only downside was a small point regarding withdrawal - this is back to my debit card - the same card I deposited with. Once I'd made wagering, I had 2k to withdraw.
The max withdrawal back to debit is £1700 - as they are charging a £2.50 fee per transaction - that would mean I would have to effectively pay a double transaction fee over 2 withdrawals to empty the account.
Now to be fair, CS was great and offered to waive the fee for this time only on the second withdrawal which I appreciated and thought was a great gesture of goodwill.
However, as it stands at the moment, If I (or anybody else using this method of withdraw) was to hit big in the future then it was made clear that the £1700 limit was not going to be raised - even on verified accounts. If you did hit say, a £10k win then you would face several withdrawal fees to get the whole lot out of your account.
Now it may seem small minded - if I'm making a 2k withdrawal to bemoan the fact they (or their payment processors) want £5 off me which is peanuts - but it's the principal that you can't withdraw the whole amount in one go, so then are forced to pay multiple payment processing fees which irks me.

Here's a copy of the CS chat I had regarding the issue -


Tony
Hello. How may help you?
Me
Hi Tony, I would like to make a withdrawal but notice that the max limit back to my depositing card is £1700 - is this fixed ? As I am paying a £2.50 processing fee - I would have to make 2 withdrawals to withdraw the total amount
Tony
Let me have a look at that for you
If you try to withdraw more do you get some error message?
Me
No, but the cashout limits state £1700
Tony
yes, this is before we have verified the account so we needed to cap this a bit
Me
so the figure to withdraw is rejected
ok, can I send docs to verify prior to this withdrawal then ?
Tony
sure, can you try and withdraw the amount you wish and lets see if the system gives you the option
Me
I've tried - withdrawing £2000 and it says amount is not allowed
Tony
can you give it a new try now
Me
ok 1 min
Tony
just refresh the page before you try
Me
It's still telling me the amount is outside the valid range - which is still set at £1700
Tony
Then I can not unfortunately raise the cap from our end
Me
ok- so I need docs verification ?
Tony
unfortunately the limit won't still change there, but I can make an exception for you and refund you the other 2.5€ to your account
Me
ok thank you for that - so I should just make 2 withdrawals then ?
Tony
let me know when you have made the first payout and Ill set the other for free for you
Me
ok - I'll do it now - 1 min
done
Tony
thanks
just give me a moment and ill make the changes on your account so you can request a new payout for free
please note that this is a one time offer
Me
Thank you - does the limit get higher once you have verified docs or not ??
Tony
unfortunately not, as we can only transfer 2000€ per transfer unfortunately
You can now make the second withdrawal
Me
Thank you - that is done
So just to be sure, If I win big ever in the future, I will always have to pay a double withdrawal fee if over £2000 with this method of withdraw ?
Tony
that is correct,, but please remember that we don't charge anything on deposit, normally customer make more amount of deposit since they are smaller, so the fees tend to be higher.
Me
True, but no casino I play at charges me to deposit - not one and that is several via debit card...it's actually only this casino that has ever charged me to withdraw to debit as well.
Tony
We are looking into better option to remove these fees also, but at the moment we need to have then due to the payment provider fees. the fee will go straight to the payment provider
Me
It's a great starting impression I have to say, the whole site looks great - just a little deflating on the payment processing issue
Tony
the payouts should be fast though
Me
But thanks for your help today - CS is very good.
Tony
I will send you mail for the account verification process so you will have this done also
Me
thanks
Cheers for now

------------------------------

I was a little confused re the fact CS initially stated that the withdrawal limit would be raised upon docs verification but then told me it wouldn't be later on in the chat.

I still maintain this is a good site - initial impressions are very positive (regardless of the wins I've had that would obviously give me rose tinted spectacles) and I hope that as stated towards the end of the chat that they will be looking to review the fees in the future so things aren't quite as messy.
 
Last edited:
I had a great session at Guts this afternoon on their 2nd wagering bonus - hit a lovely sweet 2k feature of a .90 bet on Dead or Alive.
Apart from the great gameplay and luck I had - the only downside was a small point regarding withdrawal - this is back to my debit card - the same card I deposited with. Once I'd made wagering, I had 2k to withdraw.
The max withdrawal back to debit is £1700 - as they are charging a £2.50 fee per transaction - that would mean I would have to effectively pay a double transaction fee over 2 withdrawals to empty the account.
Now to be fair, CS was great and offered to waive the fee for this time only on the second withdrawal which I appreciated and thought was a great gesture of goodwill.
However, as it stands at the moment, If I (or anybody else using this method of withdraw) was to hit big in the future then it was made clear that the £1700 limit was not going to be raised - even on verified accounts. If you did hit say, a £10k win then you would face several withdrawal fees to get the whole lot out of your account.
Now it may seem small minded - if I'm making a 2k withdrawal to bemoan the fact they (or their payment processors) want £5 off me which is peanuts - but it's the principal that you can't withdraw the whole amount in one go, so then are forced to pay multiple payment processing fees which irks me.

Here's a copy of the CS chat I had regarding the issue -


Tony
Hello. How may help you?
Me
Hi Tony, I would like to make a withdrawal but notice that the max limit back to my depositing card is £1700 - is this fixed ? As I am paying a £2.50 processing fee - I would have to make 2 withdrawals to withdraw the total amount
Tony
Let me have a look at that for you
If you try to withdraw more do you get some error message?
Me
No, but the cashout limits state £1700
Tony
yes, this is before we have verified the account so we needed to cap this a bit
Me
so the figure to withdraw is rejected
ok, can I send docs to verify prior to this withdrawal then ?
Tony
sure, can you try and withdraw the amount you wish and lets see if the system gives you the option
Me
I've tried - withdrawing £2000 and it says amount is not allowed
Tony
can you give it a new try now
Mike Shaw
ok 1 min
Tony
just refresh the page before you try
Me
It's still telling me the amount is outside the valid range - which is still set at £1700
Tony
Then I can not unfortunately raise the cap from our end
Mike
ok- so I need docs verification ?
Tony
unfortunately the limit won't still change there, but I can make an exception for you and refund you the other 2.5€ to your account
Me
ok thank you for that - so I should just make 2 withdrawals then ?
Tony
let me know when you have made the first payout and Ill set the other for free for you
Mike
ok - I'll do it now - 1 min
done
Tony
thanks
just give me a moment and ill make the changes on your account so you can request a new payout for free
please note that this is a one time offer
Me
Thank you - does the limit get higher once you have verified docs or not ??
Tony
unfortunately not, as we can only transfer 2000€ per transfer unfortunately
You can now make the second withdrawal
Me
Thank you - that is done
So just to be sure, If I win big ever in the future, I will always have to pay a double withdrawal fee if over £2000 with this method of withdraw ?
Tony
that is correct,, but please remember that we don't charge anything on deposit, normally customer make more amount of deposit since they are smaller, so the fees tend to be higher.
Mike
True, but no casino I play at charges me to deposit - not one and that is several via debit card...it's actually only this casino that has ever charged me to withdraw to debit as well.
Tony
We are looking into better option to remove these fees also, but at the moment we need to have then due to the payment provider fees. the fee will go straight to the payment provider
Me
It's a great starting impression I have to say, the whole site looks great - just a little deflating on the payment processing issue
Tony
the payouts should be fast though
Me
But thanks for your help today - CS is very good.
Tony
I will send you mail for the account verification process so you will have this done also
Me
thanks
Cheers for now

------------------------------

I was a little confused re the fact CS initially stated that the withdrawal limit would be raised upon docs verification but then told me it wouldn't be later on in the chat.

I still maintain this is a good site - initial impressions are very positive (regardless of the wins I've had that would obviously give me rose tinted spectacles) and I hope that as stated towards the end of the chat that they will be looking to review the fees in the future so things aren't quite as messy.

Kidgloves - check out post 167 on page 17 of this thread.
https://www.casinomeister.com/forums/threads/guts-casino.57103/

Annoying I agree.
 
I had a similar chat as Kidgloves before I opened an account, which I posted earlier in this thread, and I was told that once docs have been verified no withdrawal limits would apply. It's odd that this suddenly does not seem to be the case now (although they are willing to make an exception for Kidgloves):confused:


Just to be clear, they haven't made an exception for me regarding the withdrawal limits, just on this one occasion they have waived the 2nd withdrawal fee. I made 2 £1000 withdrawals and the second was made fee free at their discretion.
 
Great experience, I was paid in 12 hours after my withdrawal request (~300€).

If anyone is getting Error 2 or similar, I'm pretty sure it's not Guts fault. This has happened on Betsafe and on several other casinos. Seems to be a problem with the software provider.
 
So far so good

Had a nice experience playing here - a minor issue which Ben sorted out generously and made £30 on the free spins too.

Agree with the others, the £2.50 fee seems a bit grasping- even if a small amount (which doesn't cost merchants that much for debit card transactions anyway to process - its actually pence).

Bit like 0845 call charges. Self- defeating in such a competitive market place where, as others have commented, no-one else charges this fee for visa debit.

Id still play here though - the site designs slick - they obviously havn't hired expensive graphic artists for the site, but saying that I prefer the sparse look.


Plus, Ben comes back to you really quick to answer any questions you might have, and its kind of fun having a shared experience with the other guys on this thread.
 
baptism by fire guts.com

Sorry Bryan,

The flash MGS casino's are not going to work and cheap, you know that they don't have to pay the upront fee of $ 250,000 that´s why the start up every day. I wish I could do so. I admitt I am jeallous so my opinion has no value at all., as the old owner of nedplay.com. According to me, the backoffice guys have no clue about Casper, the backoffice software from MGS and they are probably hired from fLG or some other group, not bad, bot not worthy to be in your awarderd casino group, (especially cause I worked about 26 hours a day with a full MGS license and I got a hard time and now mr. Ed just bought it with community money and got it for doing nothing...)

Wished you were there to help me man, 22 hours chatting with players who wanted bonusses and extra's ...., and we gave 125% bonus, got hacked by som british superhosters... pfft...

unreal!

Dutchrobin
Arnhem
The Netherlands
[email protected]
[email protected]
 
Sorry Bryan,

The flash MGS casino's are not going to work and cheap, you know that they don't have to pay the upront fee of $ 250,000 that´s why the start up every day. I wish I could do so. I admitt I am jeallous so my opinion has no value at all., as the old owner of nedplay.com. According to me, the backoffice guys have no clue about Casper, the backoffice software from MGS and they are probably hired from fLG or some other group, not bad, bot not worthy to be in your awarderd casino group, (especially cause I worked about 26 hours a day with a full MGS license and I got a hard time and now mr. Ed just bought it with community money and got it for doing nothing...)

Wished you were there to help me man, 22 hours chatting with players who wanted bonusses and extra's ...., and we gave 125% bonus, got hacked by som british superhosters... pfft...

unreal!

Dutchrobin
Arnhem
The Netherlands
[email protected]
[email protected]

Grapes anyone?
 
Sorry Bryan,

The flash MGS casino's are not going to work and cheap, you know that they don't have to pay the upront fee of $ 250,000 that´s why the start up every day. I wish I could do so. I admitt I am jeallous so my opinion has no value at all., as the old owner of nedplay.com. According to me, the backoffice guys have no clue about Casper, the backoffice software from MGS and they are probably hired from fLG or some other group, not bad, bot not worthy to be in your awarderd casino group, (especially cause I worked about 26 hours a day with a full MGS license and I got a hard time and now mr. Ed just bought it with community money and got it for doing nothing...)

Wished you were there to help me man, 22 hours chatting with players who wanted bonusses and extra's ...., and we gave 125% bonus, got hacked by som british superhosters... pfft...

unreal!

Dutchrobin
Arnhem
The Netherlands
[email protected]
[email protected]

Unless I'm being a bit thick, can somebody tell me how the above relates to this thread ??
 
Unless I'm being a bit thick, can somebody tell me how the above relates to this thread ??

It doesn't. Nedplay was once in the pit I believe until taken over by 32red who unlike the previous owner(s) run it properly. Sour grapes as Nifty said it seems. I deduce that he resents the fact that to have a download MG costs 250k up front, whereas you can flash the games trough your portal for zilch, and he seems to insinuate that Guts are taking the p!ss and having an easy and risk-free time of things. Nothing to do with a good site design, good CS and integrity then.:rolleyes:
 
Sorry Bryan,

The flash MGS casino's are not going to work and cheap, you know that they don't have to pay the upront fee of $ 250,000 that´s why the start up every day. I wish I could do so. I admitt I am jeallous so my opinion has no value at all., as the old owner of nedplay.com. According to me, the backoffice guys have no clue about Casper, the backoffice software from MGS and they are probably hired from fLG or some other group, not bad, bot not worthy to be in your awarderd casino group, (especially cause I worked about 26 hours a day with a full MGS license and I got a hard time and now mr. Ed just bought it with community money and got it for doing nothing...)

Wished you were there to help me man, 22 hours chatting with players who wanted bonusses and extra's ...., and we gave 125% bonus, got hacked by som british superhosters... pfft...

unreal!

Dutchrobin
Arnhem
The Netherlands
[email protected]
[email protected]

A few things. The cost of the Viper casino was not a concern, it was more the fact that we could not offer a multi supplier solution with the MGS Viper product, as you know. I actually would consider myself an expert on the Casper admin after lodging countless hours working on it but I don't really know how ones knowledge of one of many admin systems out there constitutes a good or bad casino operator. I would have liked to have Viper with Guts but I would rather offer players more than one game supplier, so that is why we did what we did. No idea what FLG is so can't comment on that.

The Baptism of Fire allows players to comment on the sites going for accreditation so I hope I have answered your concerns with Guts.

Regards,

Ben
 
A few things. The cost of the Viper casino was not a concern, it was more the fact that we could not offer a multi supplier solution with the MGS Viper product, as you know. I actually would consider myself an expert on the Casper admin after lodging countless hours working on it but I don't really know how ones knowledge of one of many admin systems out there constitutes a good or bad casino operator. I would have liked to have Viper with Guts but I would rather offer players more than one game supplier, so that is why we did what we did. No idea what FLG is so can't comment on that.

The Baptism of Fire allows players to comment on the sites going for accreditation so I hope I have answered your concerns with Guts.

Regards,

Ben

FLG is a firm which livestreams video games, provides a platform for whatever you want to put through to the end user. Trust me, as a customer, give me a variety of all the favourite MG/IGT/Netent games any day over the bloody cumbersome Viper download or portal for flash.
 
There seem to be two main drawbacks to this venture.

1) The withdrawal fee. Nearly all casinos offer both free deposits and free withdrawals, especially when it comes to the eWallets. Those that have fees at least make their most preferred withdrawal options free as an incentive for players to use them in preference to others.

2) The bonus has both a 35x WR, a tad higher than the standard 30x at most MGS casinos, and is phantom, whereas MGS boni are cashable.

A minor issue is that "not all slots are equal" when it comes to the weightings used for WR, which makes the 35x on a phantom bonus even worse.

This may be enough to deter some players who would otherwise give Guts a try, especially the die hard Viper players like myself.
 
There seem to be two main drawbacks to this venture.

1) The withdrawal fee. Nearly all casinos offer both free deposits and free withdrawals, especially when it comes to the eWallets. Those that have fees at least make their most preferred withdrawal options free as an incentive for players to use them in preference to others.

2) The bonus has both a 35x WR, a tad higher than the standard 30x at most MGS casinos, and is phantom, whereas MGS boni are cashable.

A minor issue is that "not all slots are equal" when it comes to the weightings used for WR, which makes the 35x on a phantom bonus even worse.

This may be enough to deter some players who would otherwise give Guts a try, especially the die hard Viper players like myself.

1) I agree that the withdrawal fee is not ideal, i Would like to see it removed on eWallets.

2) 35xWR seems to be the standard when casinos offer games from multiple providers, it is cashable.
here from the bonus terms and conditions:
"All bonuses (unless otherwise specified) need to be wagered 35 (thirty five) times before the funds can be withdrawn."

As for the weightings, they seem pretty standard.

"Please note that different games contribute a different percentage towards the wagering requirements:
Slots and other games 100%
All games under the "classic slots" tab 75%
All tables games and video pokers 0%"

Link to bonus terms: www.guts.com/en/Page/general-bonus-terms
 
Last edited:
There seem to be two main drawbacks to this venture.

1) The withdrawal fee. Nearly all casinos offer both free deposits and free withdrawals, especially when it comes to the eWallets. Those that have fees at least make their most preferred withdrawal options free as an incentive for players to use them in preference to others.

2) The bonus has both a 35x WR, a tad higher than the standard 30x at most MGS casinos, and is phantom, whereas MGS boni are cashable.

A minor issue is that "not all slots are equal" when it comes to the weightings used for WR, which makes the 35x on a phantom bonus even worse.

This may be enough to deter some players who would otherwise give Guts a try, especially the die hard Viper players like myself.

1) Fair enough.

2) Perhaps you should do your research before passing off opinions as facts. Refer to Blathaon's post.

The only different weighting is classic vs video slots, and the two categories are clearly marked and differentiated. No big deal.
 
A few things. The cost of the Viper casino was not a concern, it was more the fact that we could not offer a multi supplier solution with the MGS Viper product, as you know. I actually would consider myself an expert on the Casper admin after lodging countless hours working on it but I don't really know how ones knowledge of one of many admin systems out there constitutes a good or bad casino operator. I would have liked to have Viper with Guts but I would rather offer players more than one game supplier, so that is why we did what we did. No idea what FLG is so can't comment on that.

The Baptism of Fire allows players to comment on the sites going for accreditation so I hope I have answered your concerns with Guts.

Regards,

Ben

I've got a quick question here (just curious). Would it be feasible for a casino like yours to put the flash MGS software that most Viper operators have on their websites instead of Quickfire? I find it overall a lot better and a lot smoother. It takes a bit longer to load and you can't launch individual games directly from the website, but once loaded it's almost as good as the downloaded version.
 
I've got a quick question here (just curious). Would it be feasible for a casino like yours to put the flash MGS software that most Viper operators have on their websites instead of Quickfire? I find it overall a lot better and a lot smoother. It takes a bit longer to load and you can't launch individual games directly from the website, but once loaded it's almost as good as the downloaded version.

Hi,

Like the flash lobby? From what I remembered when I played it the load time was not the best and I always thought that the lobby was a little difficult to navigate. Also, I think but will need to check that the flash lobby is reeved to customers with the Viper. Really the only option for us is the QF product which I agree is not the smoothest experience but MGS have 2 upgrades planned over the next 2 weeks which should increase the performance of the product.

Thanks,

Ben
 
only partially impressed so far

Joined up at this casino last week. Straight up had difficulty with some MG games loading so played alternates no biggie. By the second deposit everything was cutting out mid play no matter what software. Spoke to chat they said should be no problem kept playing. Problem only got worse. They asked me to send screenshots I sent around 30 from different games over a one hour period. After about a day they said the problem was being investigated and suggested I try again which I did and have now had no issue. HOWEVER. They were supposed to get back to me regarding it and still haven't. Everytime I jump on live chat I'm on hold for an hour and it still doesn't go through, I request phone callbacks nothing and their emails are hard to understand. Disappointed would be an understatement
 
MGS have 2 upgrades planned over the next 2 weeks

Hopefully they found a way to match the Viper/NetEnt quality with Quickfire. I see no reason why they couldn't do it as they all use Flash. It appears that Quickfire was originally done to be "light" but I don't think people would care about the longer load time if the quality is there.
 
1) Fair enough.

2) Perhaps you should do your research before passing off opinions as facts. Refer to Blathaon's post.

The only different weighting is classic vs video slots, and the two categories are clearly marked and differentiated. No big deal.

This is still an unnecessary complication, and a recent "disease" that seems to be infecting the straight forward no worries "slots bonus" for "slots lovers". They are all slots, and are all high income games for casinos, involving no skill to play. The bonus was indicated as non cashable when I visited the site, but after all, I am from the UK. Either this is still an evolving set of terms, or geolocation is being used to show different sets of terms to visitors from different countries.

I am comparing with MGS, and with Guts, it is in some cases the SAME slots that I play in the Viper download with a 30x WR and ALL slots counting 100%. If anything, the classic slots should have a 125% weighting, not 75%, as in my experience they tend to have a lower RTP than the video slots. If the bonus IS cashable, then it isn't as bad, but is still worse than a Viper casino. The withdrawal fee also sets Guts apart from the crowd, but in a bad way.

Take away the bonuses, and the picture is a draw. Fast same day withdrawals, but at €2.50 a time.

For me, an additional disincentive is having to play in yet another foreign currency, which means fees of 2% or more each way as the money moves between casino and deposit method.
 
Joined up at this casino last week. Straight up had difficulty with some MG games loading so played alternates no biggie. By the second deposit everything was cutting out mid play no matter what software. Spoke to chat they said should be no problem kept playing. Problem only got worse. They asked me to send screenshots I sent around 30 from different games over a one hour period. After about a day they said the problem was being investigated and suggested I try again which I did and have now had no issue. HOWEVER. They were supposed to get back to me regarding it and still haven't. Everytime I jump on live chat I'm on hold for an hour and it still doesn't go through, I request phone callbacks nothing and their emails are hard to understand. Disappointed would be an understatement

Hi,

Can you PM me your username and I will get the support manager onto this as we have chat agents from about 7am CET until Midnight CET everyday (I know I am one of them in the evening) and I don't think our customers have had to long of a wait, so 1 hour sounds like something is wrong. If you requested a call back you should get one, so I will have Tony check into that. It is possible that they are still investigating the problems. If the issue is not being replicated or showing straight up in the game logs then they will need to investigate further. These investigations are done on the supplier side, we can push them but I can't fly to the office and put a gun to someone's head, if you know what I mean.

It seems that your problems have been solved, or is that not correct?

Thanks,

Ben
 
This is still an unnecessary complication, and a recent "disease" that seems to be infecting the straight forward no worries "slots bonus" for "slots lovers". They are all slots, and are all high income games for casinos, involving no skill to play. The bonus was indicated as non cashable when I visited the site, but after all, I am from the UK. Either this is still an evolving set of terms, or geolocation is being used to show different sets of terms to visitors from different countries.

I am comparing with MGS, and with Guts, it is in some cases the SAME slots that I play in the Viper download with a 30x WR and ALL slots counting 100%. If anything, the classic slots should have a 125% weighting, not 75%, as in my experience they tend to have a lower RTP than the video slots. If the bonus IS cashable, then it isn't as bad, but is still worse than a Viper casino. The withdrawal fee also sets Guts apart from the crowd, but in a bad way.

Take away the bonuses, and the picture is a draw. Fast same day withdrawals, but at €2.50 a time.

For me, an additional disincentive is having to play in yet another foreign currency, which means fees of 2% or more each way as the money moves between casino and deposit method.

Sorry, but the bonus at Guts has never indicated as non cashable and players from the UK are welcome to take the bonus, we even have GBP. I have had the same terms since 6 weeks before I launched and even had one respected CM member go through the terms before I published them in Beta. It is kind of like you are making things up to make Guts look bad which is not really fair.

Ben
 
Sorry, but the bonus at Guts has never indicated as non cashable and players from the UK are welcome to take the bonus, we even have GBP. I have had the same terms since 6 weeks before I launched and even had one respected CM member go through the terms before I published them in Beta. It is kind of like you are making things up to make Guts look bad which is not really fair.

Ben

I have had another look and have found another inconsistency.

You have "Track and Field Mouse" listed as a "video slot", yet it is a "classic" 3 reel slot of the "AWP" variety from Microgaming. The other AWP offerings from Microgaming are correctly classed as "classic slots". This does not make much sense.

Normally, this would not matter, except that the WR is different between "classic" and "video", a nonsense one does not see with the Viper download.

Fans of these multi provider platforms may be used to this, but if the aim is to convert "old school" players of single provider platforms over to the multi-provider concept it isn't very attractive as many players will start off with the games they know, and then start trying the new ones.

What is the "big deal" over classic slots anyway, what's wrong with the "keep it simple" concept of having ALL slots equal as most casinos still do?

So many casinos are too keen on making something simple more complicated than necessary, and this can cause problems for players. Each casino seems to have different complications covering the same games from the same provider, a sign that none of this is based on hard data.

I have seen many platform operators ban certain slots altogether, mostly Scrooge and Triple Magic, from being played on a bonus. If this is based on "hard data", how come Scrooge at Guts is weighted at the full 100%, whereas most of my favourites carry a 75% weighting. You don't offer Triple Magic.

The main difference with MGS is that "classic" slots run much faster than the "video" variety, making the meeting of WR that much faster, but this does NOT affect the chance of eventual success in getting a win & withdrawal once past WR.

I have also found two sets of terms and conditions depending on how the site is navigated. although they appear to be identical in content. This has caught other operators on the hop over updates to the terms where they have forgotten to update some of the pages, leaving players who found the "wrong" set on the site having to argue with the casino over the validity of their withdrawal. I was looking to see how I got the idea that the bonus was phantom.
 
I have had another look and have found another inconsistency.

You have "Track and Field Mouse" listed as a "video slot", yet it is a "classic" 3 reel slot of the "AWP" variety from Microgaming. The other AWP offerings from Microgaming are correctly classed as "classic slots". This does not make much sense.

Normally, this would not matter, except that the WR is different between "classic" and "video", a nonsense one does not see with the Viper download.

Fans of these multi provider platforms may be used to this, but if the aim is to convert "old school" players of single provider platforms over to the multi-provider concept it isn't very attractive as many players will start off with the games they know, and then start trying the new ones.

What is the "big deal" over classic slots anyway, what's wrong with the "keep it simple" concept of having ALL slots equal as most casinos still do?

So many casinos are too keen on making something simple more complicated than necessary, and this can cause problems for players. Each casino seems to have different complications covering the same games from the same provider, a sign that none of this is based on hard data.

I have seen many platform operators ban certain slots altogether, mostly Scrooge and Triple Magic, from being played on a bonus. If this is based on "hard data", how come Scrooge at Guts is weighted at the full 100%, whereas most of my favourites carry a 75% weighting. You don't offer Triple Magic.

The main difference with MGS is that "classic" slots run much faster than the "video" variety, making the meeting of WR that much faster, but this does NOT affect the chance of eventual success in getting a win & withdrawal once past WR.

I have also found two sets of terms and conditions depending on how the site is navigated. although they appear to be identical in content. This has caught other operators on the hop over updates to the terms where they have forgotten to update some of the pages, leaving players who found the "wrong" set on the site having to argue with the casino over the validity of their withdrawal. I was looking to see how I got the idea that the bonus was phantom.

You know, you could just be decent and admit you got it all wrong on the earlier "issues" rather than scraping the bottom of the barrel for another (non) issue. Admitting fault is character building.

It doesn't matter what YOU think SHOULD be classed as a "classic" slot based on other casinos. GUTS is entitled to classify games as they see fit.

As long as GUTS clearly defines what constitutes a "classic slot" , and AFAIK they DO, then nobody is being "misled" and there is no "inconsistency". Yet again....making up problems where there aren't any.
 
You know, you could just be decent and admit you got it all wrong on the earlier "issues" rather than scraping the bottom of the barrel for another (non) issue. Admitting fault is character building.

It doesn't matter what YOU think SHOULD be classed as a "classic" slot based on other casinos. GUTS is entitled to classify games as they see fit.

As long as GUTS clearly defines what constitutes a "classic slot" , and AFAIK they DO, then nobody is being "misled" and there is no "inconsistency". Yet again....making up problems where there aren't any.

The inconsistency lies in their logic, not the clarity of their classification for players.

Had they kept it simple as a slots bonus should be, this argument would not arise.

Maybe they have been fed these classifications by the provider, perhaps in the literature, in which case the provider's logic is in question.

My view is that the classification has nothing to do with the type of games themselves, but is a result of a "reverse engineering" of their desired WR weightings into a means to show the distinction to players without having to explain the logic. I DO know my Microgaming slots, especially the AWPs, and no matter what classification they are put into, it should be the SAME one for all the slots that MGS class as "Pub Slot" or AWP.

This would be a far better innovation in the industry if they did LESS of "what everybody else does", and focussed on what players grumble about in "the industry" in general. Charging for withdrawals even to eWallets is not a good idea, even though it is not "what everybody else does". Fast withdrawals ARE a good idea, because "everybody else" seems to think that players like long pending times. They could try making "standard" withdrawals free, but batch them as other casinos do so that they take 24/48 hours, and offer the €2.50 "premium" withdrawal service for players who want their payment processed right away, rather than being queued for the next batch run. Those players who value speedy payment over the fee will pay up, and this will also be an indicator of how much players REALLY value speedy withdrawals.

What I gather from this rather odd weighting is that there is clearly "something worth knowing" about ANY slot that an operator sets aside with a higher WR than the rest, or even bans altogether with bonus play. Whatever it is, it probably involves something that the providers would rather players NOT know about how the game operates, something that has been revealed in the highly controversial Spielo games incident, where the explanations involved a description of the underlying game mechanism that blew out of the water what I used to understand about how online games operated. I always believed that the virtual elements were coded to behave as they would if they were physical elements, for example that a slot would have reel stops, and each stop would be equally likely. The Spielo case showed that in fact the game in question was nothing more than a table of RNG results, most losing, and some winning, and that if a win was selected, the game simply made up the reel stop to display the relevant win. Maybe "classic" slots have something like this, rather than that they use virtual weighting as I had believed, and that this somehow makes them more favourable to the player, hence the decision by some operators to subject them to a higher WR than other slots that run under the Nevada or Aussie video slot model, which dictates that virtual reels should be modelled as though they were the real thing in physical form, with the stops unweighted.

It's hardly surprising the software developers want to keep this from the players, it blows away the myth that what we see in front of us is the game we are actually playing, and this is bad for business.

The new UKGC regime will require some of this information to be made available to players, such as the RTP, although this will no doubt be tucked away in help files that Mr Brear says "nobody reads". This should make these odd slot rules seen recently somewhat clearer.

For UK players, a big question is whether Guts intends to stick around and get a secondary license from the UKGC when the time comes, or will UK players be ditched after the first year for "regulatory reasons".
 
VWM why don't you keep it short?

1- Withdrawal fees = not good
2- Different WR for regular slots and video slots = weird and shouldn't exist

See? Fast, to the point, everyone will read it (unlike your walls of text) and Ben can quickly address the issues.
 
Response to VWM

Hi,

Sorry, won't add the quote here will just address the questions/concerns.

Games have been listed by me, right or wrong in your view and our bonus terms and conditions reflect the game categories as a whole rather than listing specific games in the terms which can be confusing for players. I believe that the terms and conditions are clear and have had them checked by other members whom all believe the same. We also removed wagering on free spin winnings as we thought that was not fair to the player.

The bonus terms and conditions can be accessed from a link in the footer and from a link on the promotions page for each specific promotion. The bonus terms are the exact same all through the site and we wanted to have links to the bonus terms in as many places as possible to be 100% transparent as one of the things that came up in the forum a lot were people confused by non clear bonus terms or bonus terms that are hard to find.

We removed all deposit fees at Guts, we have a flat withdrawal fee. If we were to remove the fee then we would need to raise the withdrawal minimum. Even if we process in batches we still have the same cost and even with the fee we do not cover our costs and bear all of the costs from deposit which is the way I think it should be. Perhaps down the track we will change this policy but this is what it is for now.

Regarding the UKGC we will look into this when the "time comes" just as we will with every new licencing authority.

The discussion about why "Scrooge" weights different at Guts than other places I am not even going to enter into, perhaps you should revert to your statement: This would be a far better innovation in the industry if they did LESS of "what everybody else does".

Ben
 
The inconsistency lies in their logic, not the clarity of their classification for players.

Had they kept it simple as a slots bonus should be, this argument would not arise.

Maybe they have been fed these classifications by the provider, perhaps in the literature, in which case the provider's logic is in question.

My view is that the classification has nothing to do with the type of games themselves, but is a result of a "reverse engineering" of their desired WR weightings into a means to show the distinction to players without having to explain the logic. I DO know my Microgaming slots, especially the AWPs, and no matter what classification they are put into, it should be the SAME one for all the slots that MGS class as "Pub Slot" or AWP.

That's really just semantics in all fairness VWM. Obviously some of their RTP's make a WR ev+ so Guts classify them distinctly. Their choice, their bonus.


This would be a far better innovation in the industry if they did LESS of "what everybody else does", and focussed on what players grumble about in "the industry" in general. Charging for withdrawals even to eWallets is not a good idea, even though it is not "what everybody else does". Fast withdrawals ARE a good idea, because "everybody else" seems to think that players like long pending times. They could try making "standard" withdrawals free, but batch them as other casinos do so that they take 24/48 hours, and offer the €2.50 "premium" withdrawal service for players who want their payment processed right away, rather than being queued for the next batch run. Those players who value speedy payment over the fee will pay up, and this will also be an indicator of how much players REALLY value speedy withdrawals.

Won't really work, and some will see payment as discrimination, i.e. I can 'buy' the status of favoured customer. Think about it - any casino with very fast 24/7 w/d's will have somebody overseeing them constantly. To arrange w/d's on the basis of 'do those who've paid now, leave the rest until later' would be illogical and wasteful. If somebody is there, they just want to fire the payments out as the requests come in, not examine each one to see if the customer had paid a fee first. I'm with Ben on that one.

What I gather from this rather odd weighting is that there is clearly "something worth knowing" about ANY slot that an operator sets aside with a higher WR than the rest, or even bans altogether with bonus play. Whatever it is, it probably involves something that the providers would rather players NOT know about how the game operates, something that has been revealed in the highly controversial Spielo games incident, where the explanations involved a description of the underlying game mechanism that blew out of the water what I used to understand about how online games operated. I always believed that the virtual elements were coded to behave as they would if they were physical elements, for example that a slot would have reel stops, and each stop would be equally likely. The Spielo case showed that in fact the game in question was nothing more than a table of RNG results, most losing, and some winning, and that if a win was selected, the game simply made up the reel stop to display the relevant win. Maybe "classic" slots have something like this, rather than that they use virtual weighting as I had believed, and that this somehow makes them more favourable to the player, hence the decision by some operators to subject them to a higher WR than other slots that run under the Nevada or Aussie video slot model, which dictates that virtual reels should be modelled as though they were the real thing in physical form, with the stops unweighted.

I think you're overcomplicating things here. I differ from your view above insomuch as I ALWAYS from day one of playing slots online (as you will no doubt have seen many times in my other posts) realized that the reels were simply graphics reflecting an RNG outcome/win value. It was quite obvious, given that there is no need to have complicated software doing random stops for each virtual reel to achieve the same result as the RNG has picked first. Whether 'classic' slots do this or not is hardly relevant anyway, it's more the fact that they are adaptive so can be manipulated by the player.

It's hardly surprising the software developers want to keep this from the players, it blows away the myth that what we see in front of us is the game we are actually playing, and this is bad for business.

Not really - what is important is the player experience, and the fact he will get paid his TRTP over time with the peaks and troughs that go with it. Whether his TRTP is produced through one RNG value up front or one RNG for each reel he probably couldn't give a crap about as long as the game does what it says on the tin.

The new UKGC regime will require some of this information to be made available to players, such as the RTP, although this will no doubt be tucked away in help files that Mr Brear says "nobody reads". This should make these odd slot rules seen recently somewhat clearer.

For UK players, a big question is whether Guts intends to stick around and get a secondary license from the UKGC when the time comes, or will UK players be ditched after the first year for "regulatory reasons".

That would depend on how punitive the new regime is, and how much of a customer base they have in the UK prior to the changes. I doubt it would be too punitive, but if it was it would be a mistake as we would lose some good sites which we enjoy now. It all comes down to the money in the end.
 
There seem to be two main drawbacks to this venture.

1) The withdrawal fee. Nearly all casinos offer both free deposits and free withdrawals, especially when it comes to the eWallets. Those that have fees at least make their most preferred withdrawal options free as an incentive for players to use them in preference to others.

2) The bonus has both a 35x WR, a tad higher than the standard 30x at most MGS casinos, and is phantom, whereas MGS boni are cashable.

A minor issue is that "not all slots are equal" when it comes to the weightings used for WR, which makes the 35x on a phantom bonus even worse.

This may be enough to deter some players who would otherwise give Guts a try, especially the die hard Viper players like myself.

No, the bonus is cashable. I turned one to cash when I started there; when you hit the 35xWR the whole lot turns to cash. The only difference aside from the 30x Viper MG WR you mention is that you don't get fed the bonus in cash increments like you do on some MG fairpay systems.
 
Status
Not open for further replies.

Users who are viewing this thread

Accredited Casinos

Read about our rating system and how it's done.
Back
Top