Baptism by Fire - success Guts.com is giving it a go

[akrus88]

I have used the both first and second deposit offers. Had a little problem, when I was unable to load the page for 15 minutes, but that was propably on my end. OTher then that everything has worked smoothly for me. Allthough I have not been able to cash out on neither of my deposits, so there might be something dodgy...!

.

 

[Osloking]

Splendid work by Mr Ben, Guts belongs more in the accredited by miles than some of them already in there.
And btw i requested a withdraw there to test it and yup within 2 hours received in neteller

 

[Jasminebed]

I've registered with Guts, but have had deposit issues. I really didn't go to email over it (chat's hours don't necessarily coincide with mine), but Ben noticed my posting and support got in touch with me.

Still not solved, but I've not made time to work with them either, I have no gambling budget and not as much time as usual, but if it doesn't solve itself, I'll be back to try.

I was given a few freespins on Eggomatic, and they played fine. As did the one spin I used of my winnings on Piggy Fortunes, lol.

I'll try again after my holidays. But I am glad to see them under Baptism.

Looks like they are doing their very best to solve problems. Here in the public eye that is Baptism by Fire.

Best of luck to you Ben, I'll be trying to solve my issues when I can deposit.

 

[Nifty29]

GUTS ACHE I reckon.
Feel like I donated my 100 bucks to a totally unworthy cause.
No amount of strife. Sure pissed me off.
Been having my share of browser difficulties lately and resorted to installing Firefox simply to try and get some continuity at this GUTS joint - not suspecting others were also having difficuty.
Fav. games that won't load.
Others that don't stay loaded. And me with $3.5k WR to get thru ???
On games giving me 4 or 5 spins then freezing
Sometimes a lil notice saying contact support and quote #2 or somethin
And me ignoring it - because there's No live chat
and me believing trouble's all at my end anyway ..........
How many frickin times did I Refresh the site? Clear cookies. Restart?
GOD KNOWS.

Couldn't get my deposit accepted initially.
So no live chat. And "No reply" emails ...
Overcame that problem eventually by disabling the Chrome browser adblocker
But forced to find another browser.
And 10 hours later - still 1500 bucks worth of WR to go?
In despair wasted most of it on Imm Romance. $2 spins.
Not my style!

Now it's 3am the following day -
and I just ploughed the rest into some silly mermaid game thing.
"Simpler"(?) but hateful...
About to clear out at zero when I remembered I had some free spins to go on Starburst.
Finished that lot (yawn) with $3 in the kitty, put $2 on the next spin and won $40
Thought that meant more WR to worry about.
Set it at $1 spins on auto
A bit later look again and the new info is "No further Bonus" requirement.
So coulda left with $40 huh ?

What a frustrating, demoralising, shitty experience it all was.
Wish I hadn't visited the forum and followed that stupid bloody link here !

And the big welcome 2 bonuses to go?
No Way mate !!!

Apart from the browser issues, which you admit you're having at other sites also, your post is pretty much just a soap opera about how you didn't win anything and how the WR sucked and how awful the games are.....which is fine, except that its hardly a reason to slam GUTS.

Its also the first time I've seen someone whine about NOT having a WR on their winnings. Really? Read the terms next time maybe? You would also have known exactly what your SUB WR was (if you read those terms..?) so why the desk-banging?

Baptism of Fire needs feedback and information to achieve its aim, but I don't see how " I didn't win" and other pointless whining is in any way constructive. I would also say that describing a poor session as "demoralising" is ridiculous in the extreme, along with wishing you hadn't clicked "that stupid bloody link"

I'm certain that, if you had made a tidy profit, you would have considered the minor real issues you had as no big deal.

 

[pianoman]

Ohhh...

Thanks Bryan
Duly noted and retort removed

 

[The Dude]

Please no personal jibes, folks. Thanks!

 

[PCJACKPOT2008]

I opened an account and made a deposit on Saturday. Even though I didn't win anything, I didn't get kicked out of a game once and had a great experience overall.

The only thing thing I had a bit of a problem with is the MGS flashgames lag. When you're about to have a winning spin the reel spins a little longer and sometimes I had rolling reels (no Wild Desire, haha). I get the same lag with just about every MGS flash casino, though.

Now I hope to see some WMS-games added in the near future.

 

[maphesto]

@CasinoBen

I have a few questions, I have asked one of them before (with no answer I think).

1. Is Guts.com a White Label casino?

I wonder, because many of EveryMatrix-powered casinos are White Label's.

2. Do you have in house support, or is it same as the other casinos using EveryMatrix solutions?

3. Did you buy "guts.com" from EveryMatrix?

I wonder because the former "guts.com" also were using EveryMatrix services.

4. Are you going to get your own gaming licence in the future or continue using the one provided by EveryMatrix? Same as NorskeSpill, Jetbull, Exclusivebet, Playhippo etc.

5. Are you using EveryMatrix payment processor, and what "name" does it say on the NetEller receipt if I use that method?

Sorry Ben, a bunch of questions at the same time. I hope I got everything correct in my questions.

 

[CasinoBen]

@CasinoBen

I have a few questions, I have asked one of them before (with no answer I think).

1. Is Guts.com a White Label casino?

I wonder, because many of EveryMatrix-powered casinos are White Label's.

2. Do you have in house support, or is it same as the other casinos using EveryMatrix solutions?

3. Did you buy "guts.com" from EveryMatrix?

I wonder because the former "guts.com" also were using EveryMatrix services.

4. Are you going to get your own gaming licence in the future or continue using the one provided by EveryMatrix? Same as NorskeSpill, Jetbull, Exclusivebet, Playhippo etc.

5. Are you using EveryMatrix payment processor, and what "name" does it say on the NetEller receipt if I use that method?

Sorry Ben, a bunch of questions at the same time. I hope I got everything correct in my questions.

Hi Maphesto,

Good questions, here you go.

1. Not in the true sense of word. We are currently operating under the Every Matrix license and we used their services for the supplier setup but all management, payment approval, marketing is handled by Guts which is based in Malta.

2. We have our own support, also based in Malta. We offer support in Finnish, Norwegian and English. When we add more languages we will have dedicated support to support those languages.

3. We purchased and we own Guts.com.

4. We will be acquiring our own license.

5. We are using the Every Matrix processor to send the withdrawals at this point in time. On the Neteller receipt for now you will see OddsMartix.

Thanks for the questions and let me know if you have anything more you would like to know about Guts.

Cheers,

Ben

 

[ValDes]

Let me share my point of view about Guts casino. I'm a member ther from over a week now and since this week was extremely intensive in terms of deposits, withdrawals, gameplay and some issues on top of that, I think I have a pretty decent picture of what quality of service Guts casino can actually offer to its customers.
FWIW, my humble opinion is that Guts is definitely the most pleasant surprise in the field of online gambling from the start of the year! And now, I will try to explain the reasons for this statement, so, here we go:

Pros:
1. Guts owes probably one of the best casino managers in the world at the moment. Ben is simply one of a kind with his dedication, trustworthy and prompt and fair attitude to all matters there, starting from payments and ending with browser issues! I was extremely surprised (in a positive way of course) to see him dealing with customers as a first line support rep, and that's highly unusual for a manager. IMO it means this guy really cares for his casino and job after all! Not to mention that my questions and issues were solved in no time.

2. The support (apart from Ben) is good, actually very good! Clear answers, no run around at any point, fair and decent actions. With one small remark - maybe they should increase the speed just a little bit. Sometimes the chat windows says "Operator is writing..." and nothing appears even after a minute or so. I know it might be due to the software used, which in their case is 'LiveChatInc.com' but still quite wierd from time to time.

3. They are paying fast, perhaps not the fastest out there (I still can't find a casino, which wil beat my less-than-a-minute Skrill withdrawal from the good old Virgin...) but fast enough. My first ever withdrawal was in my Skrill after four and a half hours and that's more than enough for me. I made a few other cashouts and all of them processed within couple to several hours, even the one to my credit card.

4. Having MGS and NetEnt (and BetSoft of course) games in one place is cool enough, but adding my beloved IGT slots there... it's simply awesome! So, quite a decent games collection.

5. Fantastic website! In terms of graphics, games, support, FAQ, very easy to navigate through. However, there are some tiny glitches after all, but nothing serious. Some sentences are just ending in the middle, some questions in the FAQ do not sound adequate like this one for example "What is the lowest amount I can".

Cons

1. Technical issues! I have been disconnected over 30 times during this week of playing at Guts casino and that's totally unacceptable if you ask me. I suspect most of the troubles come from the NetEnt servers, but still... You definitely must do something in order to supply your customers with reliable connection! Well, to be completely honest, there was something positive even in this server issues, cause I got over 100 euros within the whole week from the casino in order to compensate my troubles and hey, I can live with that!

2. Maybe you would be surprised from the next, but... I think the best way to deal and cope with casino fraudsters and cheaters is to owe and maintain a very high security level. Or in other words, to validate your customers before even they make their first deposit (just as Sky Vegas do for example). IMHO, this might slow the process a little bit, but security must come in first place. Always! I know the Maltese laws allow you to skip the verification check until the cumulative amount of 2300 euros (pardon if i am wrong with this number) is reached, but this is the way I prefer to see my casino is dealing with security.

3. Yeah, I know you are only a few weeks old, but it is about time to consider some reload bonuses, chaps! Such persons like me, who used all the three parts of the SUB in the very first day, must see something shiny in order to bite the hook over and over again, don't you think!

Summary: Very decent casino if I have to be short in words! Give these guys a couple of months yet and who knows, maybe we will have another "Second to none" player on the market!

Wish them luck with all my heart, because we all need more fair, reliable and honest online operators, especially in the light of all recent events.

Bryan, congratulations for the decision to let such an young casino to fight for its accreditation. I also think what matters is quality after all.

 

[The Viking]

Just curios if you guys are gona come up with some kinda loyalty program ? monthly bonus ? etc etc
love the site btw, fast payouts and everything has been running smoothly here from the beginning could have had a bit more return,
nearly $2500 in only $800 out again

sorry if that has been asked before

 

[mrmark21]

Wow! Incredible customer service I'm sure Ben will do great things with this casino. I'd like to see Guts on the accredited list

 

[incrediblestuff]

Well, i also wanted to confirm that so far Ben has fulfilled all my expectations.

I really like the fact that the freespin promo's come without W/R, and that the match bonuses have been
across all providers from the start. (not all multi-provider Casinos, even some "big ones" do that)

Customer service so far is impressive, Ben has been monitoring chat, and actively answering questions in there too
So far the other person i have spoken to, was very kind, quick and knowledgeable, and i have good faith this will be the trend here.

I already pointed out i was impressed by the graphics, but as this is a small summarization i thought i'd mention it again.

Those three facts, and the aim to pay W/D's within 2 hours are for me enough reason to let Guts into the Accredited Section asap, we know Ben will be as active as always!

Anyway, my opinion is clear
Good luck Ben!

 

[CasinoBen]

MGS Update

Hi Everyone,

Just an update. We have removed the MGS Quickfire games for now until they are working correctly. This is an issue on MGS side and they are working on it now. I will update the thread when the games are tested and online. This is across the board so you may experience some issues with other Quickfire operators.

Thanks for all of you that reported this to me, as it really helped isolate the problem, and MGS is now on top of it.

Cheers,

Ben

 

[tod00RS]

Hi Everyone,

Just an update. We have removed the MGS Quickfire games for now until they are working correctly. This is an issue on MGS side and they are working on it now. I will update the thread when the games are tested and online. This is across the board so you may experience some issues with other Quickfire operators.

Thanks for all of you that reported this to me, as it really helped isolate the problem, and MGS is now on top of it.

Cheers,

Ben

Hi.
Thanks for the info Ben.
I have just start playing at Guts and was surprised to see that there are no MG games (at the moment I questioned my sanity cause I was sure that I played IR here before).
And yes, I did noticed some graphic problems playing IR, but I thought it was because of my computer.
I am sure that everything is going to be just fine with this games shortly.
Cheers

 

[incrediblestuff]

Hi.
Thanks for the info Ben.
I have just start playing at Guts and was surprised to see that there are no MG games (at the moment I questioned my insanity cause I was sure that I played IR here before).
And yes, I did noticed some graphic problems playing IR, but I thought it was because of my computer.
I am sure that everything is going to be just fine with this games shortly.
Cheers

never question your insanity!

 

[tod00RS]

never question your insanity!

Fixed it

 

[Slotaholic]

I give Guts
Some software bugs at frist but everyting is working great now.
Great support and fast payouts.

/slotaholic

 

[CasinoBen]

MGS Update 2

Hi Everyone,

It seems that the MGS issue has been sorted and the games are back online.

MGS promised they are fixed so fingers crossed but if you notice anything fishy let me know.

Cheers,

Ben

 

[CasinoBen]

Just curios if you guys are gona come up with some kinda loyalty program ? monthly bonus ? etc etc
love the site btw, fast payouts and everything has been running smoothly here from the beginning could have had a bit more return,
nearly $2500 in only $800 out again

sorry if that has been asked before

Hello!

We will be bringing in some sort of loyalty program but this will be later in the year with the addition of a few other products

As we knew that we were going live without a loyalty program we thought we would treat all of our players to no deposit fees and no wagering on free spins

Will give updates about the program down the track.

Cheers,

Ben

 

[bonustreak]

Welcome to Meister!!!

 

[wigan rl]

I signed up the other day got the email with the verification link in but due to something out of my control i can't get on my email address via a computer only my phone clicked the link and it just took me to the guts homepage

I pm'd Ben and got a response within 3 mins said he would send the link again and did but the same thing happened i know the problem is on my end but thought i would post to say Ben was very quick responding

I'll try and sort it out soon and see what the game play is like

 

[gokkie]

My experiences with guts.com:

I signed up yesterday. I was able to claim the first two welcome bonuses but got an error with the 3rd one.
Also I wanted to claim the free spins with these bonuses but did not find them in starburst.
I tried opening live chat but live chat did not work. Don't know why.

However this was not such a big issue for me and I deposited without bonus. I lost, but hey that's gambling, can't blame the casino for that
I won a bit back so decided to withdraw 200$ via skrill to find out how the withdrawals are handled.
Now that't the big upside, the money was in my skrill account within a few hours. Such a great experience compared to desert night where I had to wait 8 days! (including a weekend) for my withdrawal to be processed.

Games were a bit slow at times and got disconnected once (dead or alive) but that could have been a problem on my side (crappy laptop).
The site look great and overall great experience. The superfast withdrawal is a huge huge plus for me.

 

[rainmaker]

Also I wanted to claim the free spins with these bonuses but did not find them in starburst.

According to terms and conditions:

"The free spins will be credited to your account and will be ready for you to play from 11am CET the day after you make your first and third deposit."

So check your account in a couple of hours, and you probably have some free spins waiting for you

 

[kidgloves]

Is Guts American friendly ?? I see the site is down for upgrading. Somewhat frustrating for the UK player who works like me, and enjoys his gambling time in the UK evenings...

However, signed up last night and very much like the site - nice neat presentation and good overall user interface imo.

Only found one glitch - the Pyramid Game kept giving a 'couldn't find game' error.

Using the 1st sign up bonus and currently doing ok at about 2x starting bank roll with 25% wagering done. I likey.