Baptism by Fire - success Guts.com is giving it a go

[vinylweatherman]

Hi,

Sorry, won't add the quote here will just address the questions/concerns.

Games have been listed by me, right or wrong in your view and our bonus terms and conditions reflect the game categories as a whole rather than listing specific games in the terms which can be confusing for players. I believe that the terms and conditions are clear and have had them checked by other members whom all believe the same. We also removed wagering on free spin winnings as we thought that was not fair to the player.

The bonus terms and conditions can be accessed from a link in the footer and from a link on the promotions page for each specific promotion. The bonus terms are the exact same all through the site and we wanted to have links to the bonus terms in as many places as possible to be 100% transparent as one of the things that came up in the forum a lot were people confused by non clear bonus terms or bonus terms that are hard to find.

We removed all deposit fees at Guts, we have a flat withdrawal fee. If we were to remove the fee then we would need to raise the withdrawal minimum. Even if we process in batches we still have the same cost and even with the fee we do not cover our costs and bear all of the costs from deposit which is the way I think it should be. Perhaps down the track we will change this policy but this is what it is for now.

Regarding the UKGC we will look into this when the "time comes" just as we will with every new licencing authority.

The discussion about why "Scrooge" weights different at Guts than other places I am not even going to enter into, perhaps you should revert to your statement: This would be a far better innovation in the industry if they did LESS of "what everybody else does".

Ben

They are clear, but WHY?

It seems a few casinos have ring fenced some of their slots so that they have higher WR, but getting them to say WHY is like getting blood out of a stone. So, what's the big deal, the underlying commonality, that isn't obvious to the player when they open, say, a slot game weighted at 100%, and then another one that seems the same type of game, yet weights at only 75%.

A slot is a slot, they are all the real "cash cows" of any casino, and cater to the players who just want a simple bet and result game, rather than have to learn things like "best strategy" as is often the case with table games.

Their clearly IS a reason, and it is big enough so that "keep it simple" just will not do.

In this respect, Guts ARE "doing what everybody else does" in making something simple into something more complicated.

What is so wrong about having a very simple:-

35x WR
All slots count 100%
All other games count 0%

All the slots player then has to do is multiply their bonus by 35, and they have the total amount they need to wager.

If things were kept simple players would not need legal advice, whether that is from a lawyer, or some untrained wannabe paralegal in an internet forum.

My worry about the new UK regime is that whilst operators might feel they can wait until the time comes, it seems their software providers can't, and in the case of the new Spanish regime the operators who thought they could get their Spanish license sorted out "in their own time" discovered retrospectively that Microgaming had pulled the plug overnight on all their Spanish players, leaving them to deal with Spanish players who had suddenly lost access to their accounts and their money, coupled with front line CS who didn't have a clue what had happened for a couple of days.

What we REALLY need to know is what the PROVIDERS of the games are going to do in the run up to the new UK regime, and how much time THEY will grant their licensees to get the relevant license before the plug is pulled as it was in Spain.

For UK players at the moment, this creates uncertainty, and may act as a deterrent to opening new casino accounts until the secondary licensing is in place.

 

[Balthazar]

cad for cad...no loss

Cool! I didn't know. Thought it would take longer than that to fix this.

 

[Nifty29]

They are clear, but WHY?

It seems a few casinos have ring fenced some of their slots so that they have higher WRreasonableing them to say WHY is like getting blood out of a stone. So, what's the big deal, the underlying commonality, that isn't obvious to the player when they open, say, a slot game weighted at 100%, and then another one that seems the same type of game, yet weights at only 75%.

A slot is a slot, they are all the real "cash cows" of any casino, and cater to the players who just want a simple bet and result game, rather than have to learn things like "best strategy" as is often the case with table games.

Their clearly IS a reason, and it is big enough so that "keep it simple" just will not do.

In this respect, Guts ARE "doing what everybody else does" in making something simple into something more complicated.

What is so wrong about having a very simple:-

35x WR
All slots count 100%
All other games count 0%

All the slots player then has to do is multiply their bonus by 35, and they have the total amount they need to wager.

If things were kept simple players would not need legal advice, whether that is from a lawyer, or some untrained wannabe paralegal in an internet forum.

My worry about the new UK regime is that whilst operators might feel they can wait until the time comes, it seems their software providers can't, and in the case of the new Spanish regime the operators who thought they could get their Spanish license sorted out "in their own time" discovered retrospectively that Microgaming had pulled the plug overnight on all their Spanish players, leaving them to deal with Spanish players who had suddenly lost access to their accounts and their money, coupled with front line CS who didn't have a clue what had happened for a couple of days.

What we REALLY need to know is what the PROVIDERS of the games are going to do in the run up to the new UK regime, and how much time THEY will grant their licensees to get the relevant license before the plug is pulled as it was in Spain.

For UK players at the moment, this creates uncertainty, and may act as a deterrent to opening new casino accounts until the secondary licensing is in place.

Why do you keep harping on about this stuff?

The terms are clear. If you don't like the terms, then don't play. Having slightly different terms than another casino is a commercial choice.

You're making this into a huge issue when pretty much nobody here in this thread is really bothered about it.

Instead of giving kudos for what they DO have that is really innovative (like no WR on free spins) or player friendly (like cashable bonuses with reasonable low WR), you're just nit picking about stuff that really comes down to personal preference.

Also, WTH has Spanish gaming laws etc got to do with anything? Honestly, some times I think you just make stuff up to say that's totally irrelevant just to make your posts longer.

"Wannabe paralegals on internet forums" do not provide legal advice at all....they provide an ill-informed personal opinion which is almost certainly not the actual legal position. People like this actually provide a DISservice IMO.

 

[dionysus]

a comp point system would still be nice though

 

[Nifty29]

a comp point system would still be nice though

AFAIK its not far away.

Its not unusual these days for casinos not to have comp points in the beginning.

IMO, no WR on free spins winnings and low WR cashable bonuses are far better than comps. At the end of the day, unless you play large volumes, comps aren't worth very much at all, which is why I'd rather have other stuff. Still, its a personal preference thing I guess.

 

[dionysus]

if i have free spins sure...but not taking bonuses and doing straight up deps, the low WR bonus doesnt do me much good..least the comp points give me something to redeem if i bust out frequently

 

[same_old]

G'day Ben,
May I ask a question please.
Can you possibly ask accounts if they would take on POLI as a deposit option for the Aussies?
I usually use that method for depositing if its there and I know a lot of other Aussies do aswell.

Thanking you in advance,

Same_old

 

[Wild Reels]

Its free spin wednesday (ive actually rememered this week) spotted a slight typo on the website

1000'S OF FREE SPINS GIVEN AWAY EVERY WEDNESDAY

The last next draw is June 13th and the featured game is Fruit Shop

I make it the 12th here at least

anyway hopefully fruit shop will be nice in a few hours

 

[CasinoBen]

Its free spin wednesday (ive actually rememered this week) spotted a slight typo on the website



I make it the 12th here at least

anyway hopefully fruit shop will be nice in a few hours

LOL, I just noticed that. But yes, Free Spins in an hour or so.

Thanks, for pointing the typo out.

Ben

 

[CasinoBen]

G'day Ben,
May I ask a question please.
Can you possibly ask accounts if they would take on POLI as a deposit option for the Aussies?
I usually use that method for depositing if its there and I know a lot of other Aussies do aswell.

Thanking you in advance,

Same_old

Hey Mate,

Yes, have asked them and it should be up by the end of day today .

Let me know if you have any issues with it and thank you very much for letting me know about this payment option.

Cheers,
Ben

 

[vinylweatherman]

Why do you keep harping on about this stuff?

The terms are clear. If you don't like the terms, then don't play. Having slightly different terms than another casino is a commercial choice.

You're making this into a huge issue when pretty much nobody here in this thread is really bothered about it.

Instead of giving kudos for what they DO have that is really innovative (like no WR on free spins) or player friendly (like cashable bonuses with reasonable low WR), you're just nit picking about stuff that really comes down to personal preference.

Also, WTH has Spanish gaming laws etc got to do with anything? Honestly, some times I think you just make stuff up to say that's totally irrelevant just to make your posts longer.

"Wannabe paralegals on internet forums" do not provide legal advice at all....they provide an ill-informed personal opinion which is almost certainly not the actual legal position. People like this actually provide a DISservice IMO.

Are you not curious?

Questioning the "why" is well worth doing, it keeps the industry on it's toes.

Just look at what has come out of the woodwork recently through asking "why", rather than taking things for granted.

In this case, the "why" could be very important for players who do NOT take bonuses, since pretty much everything online has been tuned to the industry wide bonus culture.

We already know that RTG casinos who offer huge bonuses "tune" the slots to 91.5% to compensate. This is VERY useful information to those few players who don't want to touch bonuses, who can then look for an RTG casino that offers much lower bonuses, where there is a good chance that this is coupled with slots set to the standard 95% setting, or even the higher one.

With Microgaming, we know that the games' RTP cannot be altered by operators, at least not the traditional Viper and Flash one provider ones, but these differential slot weightings seem only to be cropping up on the multi provider platforms, including the splitting of "set in stone" MGS games into different weighting categories. The "why" here would answer questions like "is there a difference between the MGS games on multi platform providers and the Viper and Flash MGS offerings". In the case of some other games, as revealed by recent events, the answer is YES, there IS a difference, and even worse, the regulator doesn't give a damn, so clearly are not protecting the player.

Operators (and regulators) don't think they are doing anything wrong, but recent events have shown that in the view of players, they are actually doing something SERIOUSLY wrong.

You may think that Microgaming are squeaky clean, but they are not. Some while ago it was discovered that the oldest video slots such as 5 reel drive did NOT follow the rules, and were in fact weighted slots where the probabilities of outcomes did NOT match the reelstrips. Before that, we all thought MGS slots followed the Vegas and Aussie models for random and unweighted reel stops. In the case of 5 reel drive, this information was important for players who played fewer lines, as this could bring the RTP right down to 88% due to the weighting. The conclusion was that to get a fair game, max lines had to be played on these older video slots.

These questions are likely to get answered once the new UK regime comes into force, as it will involve their games having to be properly categorised according to the underlying logic being used. Any game where the odds of outcomes are not "natural" will have to be marked as such, and the RTP will have to be made available to players who want to know.

In a few cases, this could come as a shock to players who thought they understood how the games worked. It is also likely to come as a shock to me, as it would prove which of my theories are right, and which are wrong. I can then place the necessary orders for tin foil hats if appropriate.

 

[Tirilej]

@ VWM
I love it when you are fighting evil operators or those that don't listen to us.
But for you to start a fight questioning everything, and some more, in the way you do now here doesn't feel right at least to me.
We are creating the casino we want here by giving feedback, but as with everything else we can make it the nice way

 

[CasinoBen]

Are you not curious?

Questioning the "why" is well worth doing, it keeps the industry on it's toes.

Just look at what has come out of the woodwork recently through asking "why", rather than taking things for granted.

In this case, the "why" could be very important for players who do NOT take bonuses, since pretty much everything online has been tuned to the industry wide bonus culture.

We already know that RTG casinos who offer huge bonuses "tune" the slots to 91.5% to compensate. This is VERY useful information to those few players who don't want to touch bonuses, who can then look for an RTG casino that offers much lower bonuses, where there is a good chance that this is coupled with slots set to the standard 95% setting, or even the higher one.

With Microgaming, we know that the games' RTP cannot be altered by operators, at least not the traditional Viper and Flash one provider ones, but these differential slot weightings seem only to be cropping up on the multi provider platforms, including the splitting of "set in stone" MGS games into different weighting categories. The "why" here would answer questions like "is there a difference between the MGS games on multi platform providers and the Viper and Flash MGS offerings". In the case of some other games, as revealed by recent events, the answer is YES, there IS a difference, and even worse, the regulator doesn't give a damn, so clearly are not protecting the player.

Operators (and regulators) don't think they are doing anything wrong, but recent events have shown that in the view of players, they are actually doing something SERIOUSLY wrong.

You may think that Microgaming are squeaky clean, but they are not. Some while ago it was discovered that the oldest video slots such as 5 reel drive did NOT follow the rules, and were in fact weighted slots where the probabilities of outcomes did NOT match the reelstrips. Before that, we all thought MGS slots followed the Vegas and Aussie models for random and unweighted reel stops. In the case of 5 reel drive, this information was important for players who played fewer lines, as this could bring the RTP right down to 88% due to the weighting. The conclusion was that to get a fair game, max lines had to be played on these older video slots.

These questions are likely to get answered once the new UK regime comes into force, as it will involve their games having to be properly categorised according to the underlying logic being used. Any game where the odds of outcomes are not "natural" will have to be marked as such, and the RTP will have to be made available to players who want to know.

In a few cases, this could come as a shock to players who thought they understood how the games worked. It is also likely to come as a shock to me, as it would prove which of my theories are right, and which are wrong. I can then place the necessary orders for tin foil hats if appropriate.

Setting the payout at 91.5% does not fully compensate for the huge 800% bonuses that the RTG casinos offer, just do the math. The RTG's that offer these unrealistic bonuses compensate by putting in unrealistic wagering requirements and a cap on the winnings.

There is no difference between the Viper content and what we get via Quickfire, and there is no way that we can change the RTP on any of the games from any of the suppliers that we have. The only provider that I have ever seem the ability to do this on is RTG, and we all know that.

Regarding weighting of the games across different operators, this is up to the operator and it is up to the player if they want to take a bonus and play on a site with that specific weighting. It seems that you hinting that this should be regulated so it is the same everywhere, and I think it would be a very sad day if that happens.

I hope that your not disappointed when the UKGC comes into force. Also I would be happier if they invested more time into the security of the player funds rather than if the game is in the right category, I hope you asking for the right things.

Ben

 

[Wild Reels]

25 free spins on fruit shop got me £28 , swapped to gonzos and withdrew £75, im sure it will go back in, but i was adamant on making a withdrawal even if it costs money

 

[Tirilej]

25 free spins on fruit shop got me £28 , swapped to gonzos and withdrew £75, im sure it will go back in, but i was adamant on making a withdrawal even if it costs money

Sorry for being a little lazy reading for myself, but who gets those free spins and what do you need to do to get them?

 

[Blathaon]

Sorry for being a little lazy reading for myself, but who gets those free spins and what do you need to do to get them?

From the promotions page www.guts.com/en/page/promotions
To take part just follow these simple steps:

Step 1: Make a real money deposit into your Guts.com account within 30 days of the latest draw.

Step 2: Log into your account after the draw has taken place on Wednesday at 11am CET.

Step 3: Open the featured game for that week and you will be able to see how many Free Spins you have won; it might be 5, 10, 25 or even 50 Free Spins.

 

[Tirilej]

From the promotions page www.guts.com/en/page/promotions
To take part just follow these simple steps:

Step 1: Make a real money deposit into your Guts.com account within 30 days of the latest draw.

Step 2: Log into your account after the draw has taken place on Wednesday at 11am CET.

Step 3: Open the featured game for that week and you will be able to see how many Free Spins you have won; it might be 5, 10, 25 or even 50 Free Spins.

Thanks I found 10 spins on the game too. Gave me 30cents
It's not so much me being lazy but since I don't use any bonuses I rarily expect anything but bonusoffers.
So far I don't think I have been getting any of those either after the first offers.

 

[De Beuker]

Thanks I found 10 spins on the game too. Gave me 30cents
It's not so much me being lazy but since I don't use any bonuses I rarily expect anything but bonusoffers.
So far I don't think I have been getting any of those either after the first offers.

30 cents is one spin on 0.27 on DOA.
Should be enough for you to trigger free spins and hit 5 wilds on a payline.

 

[Tirilej]

30 cents is one spin on 0.27 on DOA.
Should be enough for you to trigger free spins and hit 5 wilds on a payline.

You crazy boy
It could have been but not this time. Still got 5c left though

 

[PCJACKPOT2008]

Can it be on any NetEnt-slot? I didn't have any on Fruit Shop and have made a deposit in the last 30 days.

 

[dionysus]

tx for the heads up, got the spins...a buck, 15

 

[Wild Reels]

the mrs had to contact support as she had no free spins in the game either, and support credited the account with the equivalent cash instead

which was subsequently lost

 

[Balthazar]

cad for cad...no loss

Well....

 

[dionysus]

Weird. I used Skrill, and there was no flipping from CAD to GBP and back...remained CAD. As for CC, I dunno - didn't use one

 

[Sovietsky]

At first glance I thought they took 10,52€ fee for a withdraw.

 

[mr.mosrite]

my experience with Guts has been short and sweet up until yesterday. My colleagues and I opened up accounts when we heard of them and played our free spins, then deposited, etc. We have accounts on Mr.Green also and share when there are free spins offers. Both of my colleagues managed to win money and withdraw a couple of hundred. I did a 2nd deposit, grew it up to 100 pounds and it all went in about 5 min

Today they both got free spin bonuses, but I didn't, and was told to deposit if I wanted spins so have decided to leave Guts.com for now. Made me feel less valuable so won't deposit there again. Those are my 2 cents of being on the site for a couple of weeks. Other than that, I had positive experiences there, and quite like the site so cannot say anything bad about them, but this has kinda put me off

Best of luck to everyone else!

 

[CasinoBen]

my experience with Guts has been short and sweet up until yesterday. My colleagues and I opened up accounts when we heard of them and played our free spins, then deposited, etc. We have accounts on Mr.Green also and share when there are free spins offers. Both of my colleagues managed to win money and withdraw a couple of hundred. I did a 2nd deposit, grew it up to 100 pounds and it all went in about 5 min

Today they both got free spin bonuses, but I didn't, and was told to deposit if I wanted spins so have decided to leave Guts.com for now. Made me feel less valuable so won't deposit there again. Those are my 2 cents of being on the site for a couple of weeks. Other than that, I had positive experiences there, and quite like the site so cannot say anything bad about them, but this has kinda put me off

Best of luck to everyone else!

Hi,

Can you please PM your username and also let me know who you spoke to as this does not sound correct. If you deposited then you would have received the free spins the next day, and then another 50 free spins after your 3rd deposit as the promotion states.

Thanks,

Ben

 

[mr.mosrite]

hi, thanks Ben,

I never made a 3rd deposit so that is why I didn't get another 50 free spins but I was aware of that. My colleagues told me Free Spins on Jack Hammer so went to open the game and found no free spins, then I talked to Tony and he explained everything to me in a clear way.

I don't have a problem with not being offered free spins - they're free - but feel like my colleagues have already become more valuable members, they withdrew hundred of pounds and got free spins, I deposited, got a bonus, won a little bit and proceeded to bring my balance down to €0.24 so I still got a chance

Thanks for the quick response and concern. I know Casinos cannot comment on other people's accounts so that's not why I'm saying it, it's just that we all sit across from each other and I felt left out oh poor me

Maybe I'll deposit again once I get a work bonus but for this month I've already deposited enough there, and it was of no use to me. I hope I don't sound bitter as I'm definately not, but my customer experience has made my mind up for now. I am not writing to get a bonus, simply to explain my choice of Casino.

Thanks again Ben

 

[CasinoBen]

hi, thanks Ben,

I never made a 3rd deposit so that is why I didn't get another 50 free spins but I was aware of that. My colleagues told me Free Spins on Jack Hammer so went to open the game and found no free spins, then I talked to Tony and he explained everything to me in a clear way.

I don't have a problem with not being offered free spins - they're free - but feel like my colleagues have already become more valuable members, they withdrew hundred of pounds and got free spins, I deposited, got a bonus, won a little bit and proceeded to bring my balance down to €0.24 so I still got a chance

Thanks for the quick response and concern. I know Casinos cannot comment on other people's accounts so that's not why I'm saying it, it's just that we all sit across from each other and I felt left out oh poor me

Maybe I'll deposit again once I get a work bonus but for this month I've already deposited enough there, and it was of no use to me. I hope I don't sound bitter as I'm definately not, but my customer experience has made my mind up for now. I am not writing to get a bonus, simply to explain my choice of Casino.

Thanks again Ben

Hi,

I appreciate your post, I want to make sure everything is 100% with Guts and I get a bit concerned if I see something that may not be right.

Well, if you try Guts again I wish you the best of luck and if you need anything I am just a PM away.

Thanks,

Ben

 

[dionysus]

did they perhaps get them yesterday and you asked today?..because free spins are given on Wednesdays.
Otherwise, free spins are at the discretion on the casino and whomever happens to be your manager or CSR at any given time. If I closed my accounts because 'other' people got free spins, I wouldn't have any accounts.

 

[dunover]

Well I'm well in profit there and still got the spins. I forgot about the free spins until reminding myself when reading this thread yesterday, and to my surprise had 10 this week on Fruit Shop (sorry, a dire slot) and got 1.50. I then found I had 50 from last Wed. on egg-o-matic and won over 15 pounds, which then led to a good session on DoA getting to 33 pounds at one point at 18p before busting out.
So, thanks Guts the little free sessions are great in the middle of the week, much appreciated. Didn't cash out, but had some free fun.

 

[kidgloves]

Has anybody else not received the free spins as part of the sign up promo ?? I didn't get my second set of 50 free spins on Starburst as part of the 3rd initial deposit. After a couple of days I went to support about the issue. I was duly credited £5 which is fine as compensation, but I was rather looking forward to the 'gaming experience' of the 50 spins rather than the financial end result - in short I would have been equally happy even if the end result was less than the £5 that was credited to my account because I'd have had my several minutes of game play time rather than just a sweetener for something that clearly didn't happen, for whatever reason as advertised.

 

[CasinoBen]

Has anybody else not received the free spins as part of the sign up promo ?? I didn't get my second set of 50 free spins on Starburst as part of the 3rd initial deposit. After a couple of days I went to support about the issue. I was duly credited £5 which is fine as compensation, but I was rather looking forward to the 'gaming experience' of the 50 spins rather than the financial end result - in short I would have been equally happy even if the end result was less than the £5 that was credited to my account because I'd have had my several minutes of game play time rather than just a sweetener for something that clearly didn't happen, for whatever reason as advertised.

Hi Kidgloves,

Sorry that you did not get the free spins. Support should have given you the option of the £5 or the 50 free spins. It is just that when we add the 50 free spins manually it takes a few hours to be credited and most people want to play right away which is why we give the player the option. It is not really a sweetener that we are offering, it is the actual value of the free spins so players can play the 50 free spins that they were promised.

Thanks,

Ben

 

[dunover]

Has anybody else not received the free spins as part of the sign up promo ?? I didn't get my second set of 50 free spins on Starburst as part of the 3rd initial deposit. After a couple of days I went to support about the issue. I was duly credited £5 which is fine as compensation, but I was rather looking forward to the 'gaming experience' of the 50 spins rather than the financial end result - in short I would have been equally happy even if the end result was less than the £5 that was credited to my account because I'd have had my several minutes of game play time rather than just a sweetener for something that clearly didn't happen, for whatever reason as advertised.

Well surely you can just play the £5 on 50x10p spins on Starburst, the same as the offer and get the 'gaming experience' that way?

The free spins are cash no WR and so was the £5 so I can't see the problem - they made good on the offer.

 

[Dinahnana]

Hi I just wanted to chime in. I love guts and nominate Ben as manager of the year!:notworthy He is the fastest rep to respond to my pms and I have sent quite a few. I have had a good experience with this casino.

 

[ValDes]

...I love guts and nominate Ben as manager of the year!:notworthy ...

Hey, why are you insulting Ben? Manager of the year?... Manager of the decade I would say!

 

[Sovietsky]

I do miss the Dark knight slot other then that I haven't had any problems with Guts.

 

[ilovejesus]

I do miss the Dark knight slot other then that I haven't had any problems with Guts.

same here

 

[mrmark21]

hi, thanks Ben,

I never made a 3rd deposit so that is why I didn't get another 50 free spins but I was aware of that. My colleagues told me Free Spins on Jack Hammer so went to open the game and found no free spins, then I talked to Tony and he explained everything to me in a clear way.

I don't have a problem with not being offered free spins - they're free - but feel like my colleagues have already become more valuable members, they withdrew hundred of pounds and got free spins, I deposited, got a bonus, won a little bit and proceeded to bring my balance down to €0.24 so I still got a chance

Thanks for the quick response and concern. I know Casinos cannot comment on other people's accounts so that's not why I'm saying it, it's just that we all sit across from each other and I felt left out oh poor me

Maybe I'll deposit again once I get a work bonus but for this month I've already deposited enough there, and it was of no use to me. I hope I don't sound bitter as I'm definately not, but my customer experience has made my mind up for now. I am not writing to get a bonus, simply to explain my choice of Casino.

Thanks again Ben

I wouldn't close my account over not receiving free spins. Betsafe (as an example) are constantly giving away free spins to customers but I'm not on the eligible list of countries so I don't get them. I still play there though.

Guts seems very customer focused: No wagering on free spins, great customer service (live support), fast cash-outs, excellent rep on here: No hassle You brought up not winning at Guts? I'm not either, Thunder Fist was the last straw I won $6.00 on a $1.20 bet. I ended up withdrawing my original deposit amount and playing at a different casino. My bad session could have easily gone the other way (Dunover's done really well). That's the nature of gambling. Try not to pay too much mind to a few lousy sessions

 

[mr.mosrite]

Hi,
I'm not going to close my account, I'm just not going to pump any more money there until I get something back, I know it's at the discretion of the casino and they choose who to offer it, maybe it's my nationality, but either way I don't feel as valued there as my colleagues and get more from my money from Mr.Green at the moment so I'll likely deposit there until Guts over some reactivation spins or whatever. I'm very aware how these things work so no hard feelings but from a personal point of view, I'm noy saying Mr Green is a better casino to play at or better than Guts in anyway....and I'm aware of the differences, especially WR. It was just a surprise to not be given them, and in truth, had I not been in the office I'd have probably never known about it

Seems like Guts is making everyone happy and having a helpful manager like Ben can make all the difference so best of luck to everyone else.

 

[CasinoBen]

The Dark Knight

I do miss the Dark knight slot other then that I haven't had any problems with Guts.

Hi,

I just finished crossing the T's dotting the I's and The Dark Knight is live at Guts.

Thanks for your feedback

Ben

 

[Nifty29]

Hi,
I'm not going to close my account, I'm just not going to pump any more money there until I get something back, I know it's at the discretion of the casino and they choose who to offer it, maybe it's my nationality, but either way I don't feel as valued there as my colleagues and get more from my money from Mr.Green at the moment so I'll likely deposit there until Guts over some reactivation spins or whatever. I'm very aware how these things work so no hard feelings but from a personal point of view, I'm noy saying Mr Green is a better casino to play at or better than Guts in anyway....and I'm aware of the differences, especially WR. It was just a surprise to not be given them, and in truth, had I not been in the office I'd have probably never known about it

Seems like Guts is making everyone happy and having a helpful manager like Ben can make all the difference so best of luck to everyone else.

*biting tongue*

 

[Wild Reels]

its nice to see more little promos popping up too, reload Wednesdays and Thursday free spins are the new ones i saw at least,

the no WR on free spins is awesome, its actually a curse to win really big on free spins and be slapped with a 35 WR or similar and attempt to get any of it out, and then player b comes along wins £5 with his spins then hits the massive win right after that and can make his WR with no issues,

all the earlier niggles with disconnects seem to be gone too for me at least

 

[Wild Reels]

just a heads up to ben, i got another promo mail today for some free spins, when i'm out and about i tend to default to text only versions, the full html version worked fine, but i had to use the web version as i couldnt work out which game had the free spins see below

10 Free Spins on Jack Hammer


10 Free Spins on Piggy Riches are waiting for you at Guts.com
Email not displaying correctly? Viewit in your browser

Hi,

Log into your Guts account now and claim 5 Free Spinson the latest Netent slot EggOMatic. Simply log into your Guts accountand open EggOMatic where your Free Spins are waiting for you.

 

[AC7X]

Well I used all three SUB bonuses at Guts and didn't cash a penny, but of course that's not the casino's fault. Slick design, no disconnection errors, free spins with no WR is generous - thumbs up from me.

Having a quick look at the promotions page and perhaps being a tad pedantic:

"For all new players we are offering 100 free spins on the legendary video slot Starburst, where a single spin has a potential win of 50,000 coins. "

I might be wrong but don't you have to be playing on level 10 to win 50,000 coins on Starburst? Since the free spins are at level 1 and the 50,000 coins are mentioned in the same breath as the free spins it could be construed as being slightly misleading.



... I kind of want to slap myself for even posting something so nitpicky.

EDIT TO ADD: Also, I think the rep's quick and comprehensive responses to this thread are very reassuring.

 

[Sovietsky]

I belive that many people from CM that have registered is mainly because of Ben (at least I did).

@ AC7X

You are right about the Starburst and it is a small error but it's still an error.

 

[The Viking]

Seems like Guts are having prob with the ERROR2 code tonight for the MG games, i gave up trying tonight so just cashed out again.

 

[Blathaon]

Well I used all three SUB bonuses at Guts and didn't cash a penny, but of course that's not the casino's fault. Slick design, no disconnection errors, free spins with no WR is generous - thumbs up from me.

Having a quick look at the promotions page and perhaps being a tad pedantic:

"For all new players we are offering 100 free spins on the legendary video slot Starburst, where a single spin has a potential win of 50,000 coins. "

I might be wrong but don't you have to be playing on level 10 to win 50,000 coins on Starburst? Since the free spins are at level 1 and the 50,000 coins are mentioned in the same breath as the free spins it could be construed as being slightly misleading.



... I kind of want to slap myself for even posting something so nitpicky.

EDIT TO ADD: Also, I think the rep's quick and comprehensive responses to this thread are very reassuring.

No the max of 50 000 coins is the same regardless of bet size , on Starburst 50.000 coins , 50/0.10=500xBet . But of course the free spins are on min bet, so max win then is 50£€$.

Netent always state max win in coins, i wish every provider would just state the max wins in xBet to avoid the confusion.
And i would think the reason they word it like that in the promotion is like any other advert, to make it sound good (not that there is anything wrong with that).

 

[AC7X]

No the max of 50 000 coins is the same regardless of bet size , on Starburst 50.000 coins , 50/0.10=500xBet . But of course the free spins are on min bet, so max win then is 50£€$.

Netent always state max win in coins, i wish every provider would just state the max wins in xBet to avoid the confusion.
And i would think the reason they word it like that in the promotion is like any other advert, to make it sound good (not that there is anything wrong with that).

Yes, the max win is 500x stake regardless of stake (and I agree it would be much less confusing to have it promoted in this way), but the minimum coin size is 0.01p (which is what is played on the free spins) - 50,000 x 0.01p = £500 which is 5,000x stake. The maximum coin win on minimum bet is actually only 5,000 coins (5,000 x 0.01p = £50).

Not a big deal at all but just something I noticed and figured it might be worth mentioning.

 

[Blathaon]

Yes, the max win is 500x stake regardless of stake (and I agree it would be much less confusing to have it promoted in this way), but the minimum coin size is 0.01p (which is what is played on the free spins) - 50,000 x 0.01p = £500 which is 5,000x stake. The maximum coin win on minimum bet is actually only 5,000 coins (5,000 x 0.01p = £50).

Not a big deal at all but just something I noticed and figured it might be worth mentioning.

You are right, i was wrong on the coins ,Thank you for explaining it properly .
I agree then that they should change the wording in the promotion.