Great Customer Service, surely worth a mention (Alice at Buzzluck, Steve at 32Red)

mclee321

Meister Member
PABaccred
Joined
Jun 14, 2006
Location
Dublin
Hi all,

As many of us feel, CS and payout times are the most important factor when choosing a casino to play at. I'd rather play at a 'comfortable casino' knowing there will be no BS if there are any issues.

I finally made a cashout at a RTG casino, Buzzluck (no cashout at a RTG ever in the last 5 years :eek:). I'd heard all the good things about the place and after 4 or so deposits hit a Random Jackpot. I cashed out 1300 Euros. I sent in the docs after enquiring where to sent them (thanks Alexbuzz, who responded on here really quickly).

After a day or so, Alice from Buzzluck got in touch as there was a problem withdrawing to my usual webwallet. She asked me if they could use a CC or Netteller. She advised to cancel the withdraw and re-submit with the new withdraw method. I did this and the cash was in my (dusted off) Netteller account within 2 minutes. Thanks again Alice, you're a star.

It makes all the difference, any other casino reading this.

Steve at 32Red has noticed I'd had a awful run on Tally-Ho and credited me with 50 credits. I didn't ask for this or expect it. I never complain about losses. Thanks Steve its appreciated.

Just to say, I'm no high roller, I play a fair bit but hardly excessively, yet these Casinos treated me like I play Baccarat at 1000 dollars a hand.
 

Alice Buzz

Dormant account
Joined
Aug 22, 2009
Location
Buzzluck's offices
Hey McLee321,

This is my first casinomeister post (certainly not my last) and it's to say; you really made me blush. I just started out at buzzluck and the comment really made my day, so thank you!! :)

As for you bigzedbud you just made my other day hehe

Thanks guys, I really mean it ;)
 

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