Hi there, what happened is I signed up at Grand Monaco, deposited 150 GBP, and wagered it once in slots to receive their slots bonus. On their T&C, it says that every game is allowed:
The wagering contribution percentages for the 30x play-through requirement is different based on the game type played as follows:
- Slots and Parlor Games - 100%
- Table Poker, Roulette - 25% Blackjack, Video Poker, Craps, Baccarat, Casino War, Sicbo - 5%
- Progressive Slots and Games, Red Dog, All Aces and Jacks or Better Video Poker - 0%
I played blackjack and roulette with my bonus until my bonus balance was 0 and I could withdraw, at which point I withdrew 870. Several days later I saw that there was nothing in my neteller account so I went to check the CashCheck feature which said my cashout had been processed!
I spoke with livechat about this and they told me that they were going to give me back my deposit only because I used the slots bonus to play non slots games, even though their T&C allows it. Apparently there is a second item lower down in the T&C which says that they will consider it abuse if someone uses the slots bonus for non slots games.
This obviously means that their T&C contradicts itself and a player will easily be misled by not finding the second item, which is all the way down in their long T&C. Basically they are saying that all games are allowed, then 5 pages below they say that only slots are allowed. It doesnt really make sense.
What I ask is that even if I don't get paid my owed 720 GBP, that they be placed back in my casino account so I can complete the wagering again in whatever game they like, this seems much fairer than them just confiscating it. On another slight tangent, it seems fishy that even though this casino uses Microgaming they are not a member of E-Cogra as well, which would rather help players in situations like mine.
My apologies for the longwinded post.
The wagering contribution percentages for the 30x play-through requirement is different based on the game type played as follows:
- Slots and Parlor Games - 100%
- Table Poker, Roulette - 25% Blackjack, Video Poker, Craps, Baccarat, Casino War, Sicbo - 5%
- Progressive Slots and Games, Red Dog, All Aces and Jacks or Better Video Poker - 0%
I played blackjack and roulette with my bonus until my bonus balance was 0 and I could withdraw, at which point I withdrew 870. Several days later I saw that there was nothing in my neteller account so I went to check the CashCheck feature which said my cashout had been processed!
I spoke with livechat about this and they told me that they were going to give me back my deposit only because I used the slots bonus to play non slots games, even though their T&C allows it. Apparently there is a second item lower down in the T&C which says that they will consider it abuse if someone uses the slots bonus for non slots games.
This obviously means that their T&C contradicts itself and a player will easily be misled by not finding the second item, which is all the way down in their long T&C. Basically they are saying that all games are allowed, then 5 pages below they say that only slots are allowed. It doesnt really make sense.
What I ask is that even if I don't get paid my owed 720 GBP, that they be placed back in my casino account so I can complete the wagering again in whatever game they like, this seems much fairer than them just confiscating it. On another slight tangent, it seems fishy that even though this casino uses Microgaming they are not a member of E-Cogra as well, which would rather help players in situations like mine.
My apologies for the longwinded post.