Grand Banks Problems (here we go...)

[Casinomeister]

No, no, no, no Bryan. Players who follow the stated T & C are PAID FIRST. That is the rule. If GB are unhappy with their own T & C, they change them into a form they ARE happy with.

1) Play 80% over the stated requirement.
2) Play some sucker slots
3) Reverse at least twice and play some more before definitively cashing out

...or whatever alterations would lead to "non-BH characteristic" play. However, since there is nothing to define that BS "BH-characteristic" play statement, the casino PAYS FIRST and BARS SECOND. The casino does NOT hold to the player to undefined rules for the purpose of robbery.

We've been here time again, and have never once found for the rogue casino. I've been out the loop, and have no idea why GB are suddenly on probabtion. This is the fella who offered you massive affiliate potential if you signed them up, as I recall from that meeting you had two years ago? Remember that comment about his biggest affiliates coining it to the tune of 100K, and the value of negative press? This scumbag is on probation? Heck, he's even the only remaining casino with the "skull & crossbones" warning flag at CasinoCity!

I seem to have missed much.

I'll leave the rest to Jetset:

"These are no grounds for disqualification - the player met all the T&Cs set by the casino at the time of his wagering, and he/she should therefore be paid. If the casino subsequently decides that his/her playing pattern suggests that of a bonus abuser then it has the right of admission to exercise, or the right to exclude the player from any further promotions."

Correct. Pay first, bar second. Not rob first. It doesn't work that way in today's industry. Let's not be setting any unfortunate precedents.

Jeeze, will you all just gimme a friggin' break?. I was only pointing out that there are T&Cs - T&Cs at every casino - that every player agrees to when they sign up.

When you play at a casino - you agree to the T&Cs - there's even a term in there that states that you agree.

Now, I am pointing this out so that you know, and all players for that matter know, that casinos have these clauses to protect them from whatever - it's your responsiblity to make a choice whether you accept these or not.

Moving on - I'm working with the casino on this one - and the constant postings of "crooks!" "scumbags" and everything else ain't helping any. Like I mention in the "posting guidelines" in this forum, use the channels that are available to solve a problem first - if that don't work, then post here for suggestions and guidance.

Probabation is simply that - what it is. We have a dialogue going on and we're trying to work on stuff like this. It's a big difference between being a casino listed here and one on "probation" - please don't confuse the two.

I like the idea of 100k - that would be cool. But as you know (and The Chance Group, Virtual Casino, and Crystal Palace as well), I'm not motivated by money - money has nothing to do with this issue - I don't need it anyway since I keep nailing Spearmaster's Maple casino account

By the way, welcome back caruso

 

[caruso]

Bryan, there's no need to be so testy - I'm sure you'll sort this out as usual. Although I personally see no reason to put GB on any probation, it has the clear advantage that there will be no more problems because they evidently want off the rogue list. However, it's been...a week? And already they're pulling the same BS? Hardly bodes well, in my opinion. I'll hazard a guess here that they'll have the same shelf-life on the probation list as C****l P****e.

You said something to the effect of "the T & C are there, and if you don't like them, move elsewhere" - which was interpreted by people to mean that you felt this action was justified by the casino in light of that term they invoked. If you meant otherwise, I'm sure you can appreciate how those remarks were taken. The term IS THERE; however, it is a bogus term. It has no place in the rules of a casino whose past misdeeds you are considering pardoning in light of potential "improvements".

Looks like I have some reading up to do on the GIGSE shinanigans.

Thanks for the welcome back - but the hell I wish I was still on holiday.

 

[Casinomeister]

Bryan, there's no need to be so testy - I'm sure you'll sort this out as usual.

Eh? Me, testy?

Although I personally see no reason to put GB on any probation, it has the clear advantage that there will be no more problems because they evidently want off the rogue list. However, it's been...a week?

I have a few other that are being sorted out - that's the advantage.

...I'll hazard a guess here that they'll have the same shelf-life on the probation list as C****l P****e.

Guess again. I'm not through with C****l P****e.

...You said something to the effect of "the T & C are there, and if you don't like them, move elsewhere" - which was interpreted by people to mean that you felt this action was justified by the casino in light of that term they invoked. If you meant otherwise, I'm sure you can appreciate how those remarks were taken. The term IS THERE; however, it is a bogus term. It has no place in the rules of a casino whose past misdeeds you are considering pardoning in light of potential "improvements".

Yeah, I said I was just breezin' through...which meant (for me) that I'm making a quick comment, and then I'll come back when I have more time to deal with this. I was a busy man yesterday (Webcast and newsletter, and roguing Rochestercasino) This stuff takes time, y'know.

...
Looks like I have some reading up to do on the GIGSE shinanigans.

Thanks for the welcome back - but the hell I wish I was still on holiday.

It's there - with references to past editions, and in this week's webcast as well.

 

[Casinomeister]

Hoping for a resolution on Monday.

 

[IggyWH]

Well, although there's still 2 hours left in Monday, I don't expect any contact this late in the day so I guess there's no resolution...

 

[Bruce Hamilton]

I know this would go over with the casinos like a fart in church, but if they want to be so hard nosed about letting players 'cash out', they should treat the accounts like money markets. You pay us current rates, we won't cash out.

 

[toofast4u]

haha, at these casinos, when you lose, you lose, but when you win, you still lose. They purposefully write clauses in their T & C so when a player cashes out they can go back and figure out a reason not to pay them. It cracks me up that they say you can't play for 'financial gain'. Then what the hell is their purpose, its for 'financial gain'. A casino is to provide a game of chance for money, not for fun.

Now if it was for entertainment, you can play online for free with no financial risk at all, what a rediculous thing to say. I just wanna know what type of people run these joints, sounds like a bunch of lowlife ex con's if you ask me. For americans, it would be beneficial for us to have online gambling legalized in the states, then if the company was in the US then they would have to abide by our gaming laws and would be subject to a lot harsher punishments if they screw people over. These places are set up so you have a hard time doing anything about them besides complain online.

 

[IggyWH]

Well, I got an update, a minor one at that.

I got a call today from someone (I'm horrible at remembering names) from The Chance Group. They called to work out a resolution on behalf of Grand Banks Casino. They first wanted me to verify some of my personal information so I did that. They then told me I had to email them a bill of some kind that had my address on it.

I told them I had sent my drivers license to them already from the faxback form for Grand Banks and was told that they probably couldn't retreive that. So they give me an email address to mail my scanned bill to. I figured this would take a whole couple seconds and then we could proceed from there... not quite.

They told me after things were verified, they would call me back between 4:30-5:00PM. No clue when I should expect this call, but I'm hoping it's tomorrow and we can finally put these issues to bed.

 

[caruso]

OK, I'm confused: they withheld your winnings on account of "bonus abuse", and now they say it was about security documents??

What happened to the "bonus abuse" issue?

Certainly looking forward to getting to the bottom of this.

 

[elric]

Sounds to me like they are getting ready to pay Iggy and want to verify that he is a real person who is using a legitimate address before they finalize his issues.

 

[slotchik]

This group of casinos is known for slow pay....up to 6 months which is ridiculous....

I wouldnt give them another chance in hell.

 

[IggyWH]

To give an update on the situation :

As stated earlier, they called me last Tuesday (when they were supposed to on Monday) and said before we can discuss a resolution, I need to email them a scan of a utility bill.

I told the guy on the phone (I remember his name this time, it was Chris) that I did not have a scanner but I did have a bill already scanned. I told him it was old though, he asked how old, I told him it was from January and he said that was fine. I also had a bill scanned from February so I sent that to him also.

2 days go by (Thursday) and then I get a call back from him. He tells me that they are not satisfied with the bills because they are not current enough and I need to send them a current bill before we can proceed. So I tell him it'll take me a couple days to get a new bill scanned since I don't have a scanner. He told me to send it in the next couple days and he would call me on Monday.

I'll update next time I get a call...

 

[Tdoggy]

wow

Delay Delay Dleay.....Why I love land casinos. Win at the table and get paid!!! No providing utility bills!!! What a load of crap!!!! Grand Banks the most famous for stalling payments!!!!!

 

[respira]

all I know is how it normally goes from experience...deposited $100 with mummys gold got $100 bonus money...played hit jackpot..called support and asked about playthrough..played more..called support and asked it I had played enough...no..went back and played some more..called support and was told I had met the playthrough requirements...cashed out all but $50..money was in my neteller account in 2 days.

Isn't that how it is supposed to go???

 

[mgibson99]

all I know is how it normally goes from experience...deposited $100 with mummys gold got $100 bonus money...played hit jackpot..called support and asked about playthrough..played more..called support and asked it I had played enough...no..went back and played some more..called support and was told I had met the playthrough requirements...cashed out all but $50..money was in my neteller account in 2 days.

Isn't that how it is supposed to go???

What was the amount of your cashout? A common theme among people complaining about bonus problems seems to be the bigger the cashout, the bigger the problems. Of course it could be that people that have been screwed out of a few dollars just write it off and don't bother trying to collect, so we never hear about it.

 

[respira]

my cashout was for $2,600 not real big but big to me I bet his has a lot more 0's behind it.

 

[IggyWH]

Well, I received a call today from "Chris" of The Chance Group. Let me say that I am not a moron and have an extremely great memory and this guy was NOT the same guy I spoke to the other 2 calls I had even though this guy claimed to be the same guy.

That aside, "Chris" said they received my new bill and they were satisfied with it. He said he had been authorized to offer me a payment of $122 (which if my records serve me right is my winnings + the $15 amdin fee they took from my deposit). So I said to "Chris" what about the bonus money? Why was that being removed? I not only played by your terms, I also wagered more than I had to. He said he wasn't authorized to give me anything more. If I wasn't satisfied, he would report that back to Grand Banks.

As much as I extremely hate to give up because I have done nothing wrong, I gave in and said screw it. I figured if I don't take this, I'll probably never get anything back from them. They emailed me some form that I have to sign and scan back to them saying I was paid in full and this issue was resolved. As much as it wasn't resolved, looks like they succeeded in shutting me up.

They told me payment would be made within 24 hours after I sent them the signed document. Let's see if they keep their word for once...

 

[thelawnet]

Well, I received a call today from "Chris" of The Chance Group. Let me say that I am not a moron and have an extremely great memory and this guy was NOT the same guy I spoke to the other 2 calls I had even though this guy claimed to be the same guy.

That aside, "Chris" said they received my new bill and they were satisfied with it. He said he had been authorized to offer me a payment of $122 (which if my records serve me right is my winnings + the $15 amdin fee they took from my deposit). So I said to "Chris" what about the bonus money? Why was that being removed? I not only played by your terms, I also wagered more than I had to. He said he wasn't authorized to give me anything more. If I wasn't satisfied, he would report that back to Grand Banks.

As much as I extremely hate to give up because I have done nothing wrong, I gave in and said screw it. I figured if I don't take this, I'll probably never get anything back from them. They emailed me some form that I have to sign and scan back to them saying I was paid in full and this issue was resolved. As much as it wasn't resolved, looks like they succeeded in shutting me up.

They told me payment would be made within 24 hours after I sent them the signed document. Let's see if they keep their word for once...

So straight back on the rogues list for these guys, eh Bryan?

 

[paul02085]

"So straight back on the rogues list for these guys, eh Bryan?"

These guys are crooks.

 

[Tdoggy]

What a Joke

They cut you a deal You have to be kidding.....These guys are crooks indeed. Hate when a Casino gets its ass kicked and won't pay out to the person that did the ass kicking...What a joke.....

 

[Dirk Diggler]

And this is them attempting to stop being rogues and do the right thing - what a joke.

 

[IggyWH]

Well, surprise surprise... I came home from work today and they actually kept to their word of sending payment within 24 hours. Glad this is finally over because I couldn't take anymore of them not sticking to their word.

I would advise anyone that considers playing at this casino to think long and hard before depositing. I affirm everything said in this thread as complete fact. I told no lies to make myself look better because I never did anything wrong in the first place.

If it happened to me, it's bound to happen to you also. Old habbits die hard but from this thread, you should see that they didn't die at all.

Thanks for all the support you've given me through this process. I'd also like to personally thank Bryan (I'd do this privately but I don't want to flood him with anymore of this situation). I've seen people being rough on Bryan over this situation on here and other sites, but if it wasn't for Bryan, I would have never got anything from the casino. It was Bryan who got them to call me and "work out" a resolution, and for that I am very appreciative.

 

[nafanny29]

Next time someone loses at this place they should phone up and negotiate a 50% refund or else tell them you will do a charge back for the whole deposit. Thats effectively what they do to their players so they should get a taste of their own medicine.

 

[kavaman]

amen to that nafanny.

Even after you signed that form iggy, i think you could go trough the "legal" route and file a complaint at playtech site www.playtech.com -> contact us -> player inquires to let them know this happened to you. There is a slight chance they could get the bonus paid too, and it would be good to inform them of what their licencee is doing.

This is just my 2 cents. I dont know has bryan already let playtech know bout this..

 

[Casinomeister]

...He said he had been authorized to offer me a payment of $122 (which if my records serve me right is my winnings + the $15 amdin fee they took from my deposit). So I said to "Chris" what about the bonus money? Why was that being removed? I not only played by your terms, I also wagered more than I had to. He said he wasn't authorized to give me anything more. If I wasn't satisfied, he would report that back to Grand Banks...

I'm glad it finally worked out. But wasn't this a sticky bonus??