Resolved GoWild Casino has confiscated my money

[lockinlove]

For many players this is gambling. The 'highs and lows' and 'roller coaster rides' is what makes it exciting.
Also, the way it's worded it covers raising bets after a good win. Don't we all do that?

Since we have been told the games cant detect small bets vs large bets or slowly raising your bets, I dont get why the casino would do this other than to screw someone if they win big. Its like a safe clause for the casino and nothing more.

I played there not long ago but this will certainly get my account closed along with all their other crap terms.

If they dont change that term, I dont see how they avoid the rogue pit. That clause alone isnt even fit for the grey zone.

 

[Harry_BKK]

I assume now that the OP told the truth as then this part makes it even worse, well, it makes it nearly a criminal case, certainly one for the MGA.

It's also even more strange that they claim this rule on me because I played with more or less same amount on more than hundreds of slot games before I got my biggest win which was on SEK 250.000 ( USD 30.500 ).

ROGUE! ROGUE! ROGUE!

 

[ternur]

Hi,

This concern has been communicated to the customer clearly on why the decision was made. All needed specific information with explanation has been provided too to the customer.

The customer registered on the website with a full agreement to the terms and conditions. Having that said, he has fully agreed too to the specific clause below:

[...]iv) irregular play, which may include but is not wholly restricted to any one or more of the following types of play: placing single bets equal to or exceeding the limit defined in the terms of the bonus campaigns of the value of the bonus credited to the player account, in advance of the wager requirement for that bonus having been met; using the double-up feature to increase bet values; placing even money bets on Baccarat, Blackjack and Roulette and/or building a balance and significantly changing play patterns for example bet size, game types and bet structures etc.

The casino will stand by the terms and for any other questions, the customer may freely contact us.

Thanks,
Gia
GoWild

I would take you to court immediately if you'd try to apply that rule to straight deposit play. It's horribly drafted and I'd like to see a judge/court upheld that rule.

You should fire your lawyer or whoever drafted that clause. Appalling.

 

[lockinlove]

I assume now that the OP told the truth as then this part makes it even worse, well, it makes it nearly a criminal case, certainly one for the MGA.



ROGUE! ROGUE! ROGUE!

I wonder whats happened to this casino? Did the migration to multi platform not work out like they suspected? They were a decent MG only outfit that stored the entire MG library. Now they have gotten rid of a bunch of MG games INCLUDING two of the most popular. Jurassic park and terminator 2. When you have a loyal MG following getting rid of those 2 games alone will hurt your casino. And then going multi-platform with less than stellar game offerings. Then terms like this and capping all these winnings...phantom bonuses... I smell trouble.

Remember all the fun contests and interaction they used to have on the forum? Those days are long gone..

"The casino will stand by those terms"

Not very bright...

enjoy the bad PR

 

[maxd]

Reading the rule she's refferring to it is about bonus play. I can't be that bad in English ....

I don't think so. That clause is in the General Terms, not the Bonus Terms. And it's in their "6. Fraudulent Behavior and Prohibited Activities" section of the General Terms, nothing bonus specific about it.

Your English may not be the problem, more like your utter disbelief that such a Term would be applied to no-bonus play. You and me both.

When that ruling came back from them I escalated all ongoing GoWild issues to Bryan's attention because of this and other serious issues. Bryan contacted the rep. The rep apparently ignored him and posted here. As Bryan said, "bad move". Just the latest in a string of such ill-advised decisions from them IMO.

 

[Tirilej]

I don't think so. That clause is in the General Terms, not the Bonus Terms. And it's in their "6. Fraudulent Behavior and Prohibited Activities" section of the General Terms, nothing bonus specific about it.

Your English may not be the problem, more like your utter disbelief that such a Term would be applied to no-bonus play. You and me both.

When that ruling came back from them I escalated all ongoing GoWild issues to Bryan's attention because of this and other serious issues. Bryan contacted the rep. The rep apparently ignored him and posted here. As Bryan said, "bad move". Just the latest in a string of such activity IMO.

But like ternur pointed out they are mentioning the word bonus three times.

Me thinks that this specific term only have been in the bonus section earlier. Either someone made a mistake when they moved, or this casino simply doesn't have enough money any longer and need such a term.
I closed my account many years ago and they have been questioned before, so I'm really not that surprised.

The OP had complained to MGA already before he came here but they just told him that it was in their T&C's.

 

[nikantw]

GoWild is the reason I found CM. My PAB was successful (thank you CM/Max ) and I got paid, but I could never really trust them after that.

Gia was so nice and responsive and involved, that I almost made a deposit. Almost. Then they did all the changes mentioned above, all for the worst. And now this, enforcing this term to simply confiscate winnings without any real reason at all, refusing to even explain their position.

Maybe because there is nothing to say other than they just don’t want to pay.
In my personal ROGUE pit and only a miracle will get them out of there.

 

[maxd]

But like ternur pointed out they are mentioning the word bonus three times. ...

Sorry, but I think there's a misreading of the Terms here. The only time "bonus" is mentioned in the "Fraudulent Activity" section is here:

placing single bets equal to or exceeding the limit defined in the terms of the bonus campaigns of the value of the bonus credited to the player account, in advance of the wager requirement for that bonus having been met

That's it, none of the rest says anything about bonuses. Neither did the rep when I brought this particular case to them, their reply quoted the "changing bet size" thing but not a word about a bonus.

It's not bonus stuff Tirilej, they're trying to force this crap on to regular non-bonus play. FTR they've made other equally outrageous decisions in recent PAB cases, hence Bryan's current issue with them.

 

[Tirilej]

Sorry, but I think there's a misreading of the Terms here. The only time "bonus" is mentioned in the "Fraudulent Activity" section is here:


That's it, none of the rest says anything about bonuses. Neither did the rep when I brought this particular case to them, their reply quoted the "changing bet size" thing but not a word about a bonus.

It's not bonus stuff Tirilej, they're trying to force this crap on to regular non-bonus play. FTR they've made other equally outrageous decisions in recent PAB cases, hence Bryan's current issue with them.

It's clear that they are trying to do that yes. I just tried to give them a way out
The sad part is that they will lose so much more if they don't pay the player. They will be rogued here, no doubt about that. The words will spread very fast and in the long run they will lose that money...and more.

 

[dionysus]

if this indeed all does apply to general play I'd avoid this casino like the plague. How I choose to bounce around games and bet sizes should really be my prerogative. When a bonus is in play I completely understand game restrictions and bet restrictions. But a straight up deposit? No.

 

[ternur]

Sorry, but I think there's a misreading of the Terms here. The only time "bonus" is mentioned in the "Fraudulent Activity" section is here:

That's it, none of the rest says anything about bonuses. Neither did the rep when I brought this particular case to them, their reply quoted the "changing bet size" thing but not a word about a bonus.

It's not bonus stuff Tirilej, they're trying to force this crap on to regular non-bonus play. FTR they've made other equally outrageous decisions in recent PAB cases, hence Bryan's current issue with them.

I don't think there was a misreading of the terms Max. GW has this clause in their general T&C, but they are clearly pointing to bonus play in the first half of "irregular play" part of the clause (6.2. iv). This could be in someway be acceptable, but giving the wording of the clause, it's validity can be questioned (at least in a court of law). Calling this term ambiguous would be being nice, and I'd be willing to bet that it would not hold up in court as such based on contra proferentem. <-- This was the point I was trying to make.

If they interpret the meaning of the clause to include changing bet size as "irregular play", every single player would be in breach of the terms, It would also make every double up a breach.

Now if the OP already contacted MGA and they rubberstamped this behaviour, it's pretty alarming.

 

[Tirilej]

Sorry, but I think there's a misreading of the Terms here. The only time "bonus" is mentioned in the "Fraudulent Activity" section is here:


That's it, none of the rest says anything about bonuses. Neither did the rep when I brought this particular case to them, their reply quoted the "changing bet size" thing but not a word about a bonus.

It's not bonus stuff Tirilej, they're trying to force this crap on to regular non-bonus play. FTR they've made other equally outrageous decisions in recent PAB cases, hence Bryan's current issue with them.

I have to reply to this again. I totally missed the last part in your post.

What that is saying is that this clearly is how this company is working, and that even if this player will be paid they have earlier and will probably again use rules not acceptable just to confiscate money.
It doesn't sound like they should be allowed to be in business. If you have any contacts with MGA maybe they should be told.

 

[The Viking]

wow
i just resently vent back to gowild made a few deposits last one today actually.
this will for sure scare me off, as i would be afraid to bet high then low win big all for nothing
because if they pull this stunt once they will for sure again.

 

[miksaxxx]

Huh

Just readed this thread and also askgambler site gowild casino latest complaints.

They are using so many tactics By them selfs . Should be rogued immediately

 

[Steviedoo]

Didn't 32red acquire gowild casino?

 

[Gonzo]

waow i cant belive what im reading. I played here last month and like that player played i play only that way. As soon as i have a bigwin i increase my bet from 5 to 20-30 im happy i lost 500euro there and not won 10+k and they will have take it from me. Im now going to close my acount there? Do they have more casinos ho is linked with them? so i can close them aswell. Im so sik of some onlinecasinos treating players like this.. Why not be happy that the player choose your casino and spend harearned money at you casino when u know that the players have hundreds of casino to play on. I also saw on askgamblers how u behave against players so rudee lying. And after this after this inwill realy be carful i mean how can MGA accept this how can they take casinos part how i dont understand. Im just waiting for the day SVENSKA SPEL will have an onlinecasino tjen in closing all maltacasino this is just sik.. But i cant really say i hade problems with any casino i have made severals cashouts on 10k plus never hace they treated me like this... Gowild gab Gohell

 

[Lucky Loser]

I'm just stunned and appalled with GW's unconscionable T&C's and decision to effectively steal a player's funds.

They give the online casino industry a bad name and should be ashamed.

 

[b3b44]

Now this is really upsetting me .We can't play how we want with our own money?

I like to ocassionally sometimes go from 20p a spin to €20 a spin so if i had hit big at Gowild for instance i'd be risking my winnings to be confiscated?

Next thing you know they want you in your boxers holding your ID for verification or they won't be paying you .....

Shame on you Gowild ... glad i aint playing there no more.

 

[Cocochanel]

I feel so sorry for this guy Jan and think Go wild should pay him his winnings.

I had a chat with Maddy at Go Wild and she told me its only paying with a bonus these terms 6.2 in T and C.

Who to trust????

This is the chat:

Hi.jus great. I just read T and C
what does this mean?
building a balance and significantly changing play patterns for example bet size, game types and bet structures etc.
If Im not playig with a bonus 01:16:14 am




Maddy 01:16:25 am

I will gladly check that for you.




Guest 01:16:47 am

means I cant change bets and games the way I like for my own money
6.2 in T and C 01:17:27 am




Maddy 01:17:35 am

I understand.




Guest 01:18:09 am

you understand what?




Maddy 01:18:29 am

Let me clarify this.
Thank you for time, pretty busy here. 01:21:51 am




Guest 01:22:16 am

ok
I was going to dep. 300$ but you dont have time so Ill just go to my regular casino 01:23:50 am




Maddy 01:24:30 am

Just checked everything for you
The above mentioned Terms and Conditions refers solely when playing with a Bonus Balance active
If you deposit and play solely with your Cash Balance, not having any type of bonus attached to the Account, you can play as you wish and on every game available in the Casino 01:25:22 am




Guest 01:26:32 am

are you sure about that?




Maddy 01:27:43 am

I am absolutely sure




Guest 01:28:51 am

so if I bet 1$ for 100$ and then chane bet to 5 $ and win 10.000 then I can cash out with no problems?




Maddy 01:29:46 am

If you play solely with a Cash Balance and without claiming a Bonus




Guest 01:30:17 am

ok Thanks Maddy, bye again then




Maddy 01:32:01 am

No problem! It was my pleasure!
Have a wonderful time ahead!




Guest 01:33:09 am

you 2



Duration: 18m 21s
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So 2 people from Go Wild saying 2 different things....not good, whom to believe.

Go Wild, PAY Jan what he won with his own money, if not, your casino should be closed asap for unethically practise.

 

[lockinlove]

GoWild support are either misleading people on purpose or are not very bright. Because they told me that their phantom bonus is only for the first bonus but not the rest. But it states in their terms that all bonuses are phantom and then the above post.

 

[maxd]

Guys, I'm telling you that GW is applying that "significantly changing play patterns" BS to non-bonus play. If you chose to read the Terms some other way help yourself but they are applying it to non-bonus play, as the latest PAB has proven.

 

[Lucky Loser]

I haven't trusted this casino since receiving a cold call a fews years ago with the promise of 100% bonus. I made a deposit and was then told by the same operator it was 100 free spins only. They are dodgy as.

 

[maxd]

I'd also like to clarify the bit about the MGA having ruled against that player. The MGA typically will side with the casino if the player has breached the Terms, which GW successfully argued they did. But keep in mind that very few licensing jurisdictions have laws that protect the consumer from unfair Terms and in that light the MGA could be said to have not been in the wrong.

Our case against GW is different: we're saying that the "play patterns" Term is unfair and unreasonable for non-bonus play whether the player agrees to said Term or not. And, specifically, such Terms are unacceptable at a Casinomeister Accredited casino.

I strongly suspect that the "significantly changing play patterns" Term is the brainchild of some shark in casino management who figured "hey, if they agree to it that's their funeral" and loved the idea because it helps pad the house edge. The legal team would have signed off on it because such Terms are not a problem in most jurisdictions and where they might be -- the UK for instance -- they could have the Term until the courts told them otherwise. "Win, win" thinks the management shark and the General Terms for non-bonus play suddenly include the "play patterns" clause. But none of that makes it right, reasonable or fair. So it comes down to someone like us having to point it out and raise a red flag. And that's where we are today.

The point being that the MGA is not the problem here. The problem is the organization that would introduce and enforce such a Term.

As I've said there are other recent examples of predatory decisions by this casino's management. For example, in another recent PAB they confiscated a player's winnings for having bet 20% of his bonus even though the Terms (at the time) had said "up to 20%" and casino Support had confirmed that a 20% bet was acceptable. Casino management argued that they'd meant "up to but less than 20%" meaning 19.99% was fine but 20% was not. We said "Terms were not specific, Support confirmed 20% was acceptable, pay the player". They said "no, we're sticking with our decision" and quietly updated the Terms to say, as they now do, "maximum bet allowed when playing with bonus/cashback funds should be less than 20% of the value of the bonus/cashback". The fact that they updated the Terms demonstrated that the Terms needed clarification -- not to mention what Support had said -- but they refused to reconsider their ruling. Again, IMO, conduct unbecoming an Accredited casino.

 

[Tengil]

I'd also like to clarify the bit about the MGA having ruled against that player. The MGA typically will side with the casino if the player has breached the Terms, which GW successfully argued they did. But keep in mind that very few licensing jurisdictions have laws that protect the consumer from unfair Terms and in that light the MGA could be said to have not been in the wrong.


The point being that the MGA is not the problem here. The problem is the organization that would introduce and enforce such a Term.

Well as I see it the MGA is very much the problem here. Always knew they were completely useless as long as the licensee paid them but they actually give a license to steal, because the OP also got his deposits stolen.
Malta actually has a quite normal consumer protection law but they in their greed obviously don't want it to apply to online gambling. Pure scum and much worse than any single rogue casino licensed there.

Just shows that in the end Malta is a banana republic, always has been and probably always will be.

 

[snotter999]

Well it seems like GoWild are in the bad books here.
I for one won't be playing there anymore. Stopped playing there when I first saw this and glad I did.
Next time they ring me (which is rather often) I gonna tell them why!