Resolved GoWild Casino has confiscated my money

[miksaxxx]

I would take them to court.

Like in eu law:
Under the EU rules, the general requirements of the contract terms must be in a good way and the rights and obligations of the parties must be in balance.

Is gowild t&c in balance to the both parties.

Judge will laugh that ( he has fully agreed t&c ) .

 

[thebigs]

So does a player who has breached their apparent rule have their money refunded when this happens or the casino wins if you lose and wins if you win.
I rarely up my bet but if i did and this happened to me i would certainly not allow them to get away with this.
Casino's cannot get away with this and every player who has an account with them should vote with their cash and NEVER play at Go Wild again.

 

[jackanory2279]

Dear,

GoWild Casino have confiscated all my money by claiming that I have breaking a rule by change bet when I played slots.
Are a casino in Malta allowed to have any rules, even if it is brutishly?
The rule they refereeing to is following:

"Forbidden to building a balance and significantly changing play patterns for example bet size, game types and bet structures etc."

This sounds totally crazy to me because all customers are of course from time to time
changing bet when playing slot and it must be customers choice on what to bet each time.
This is obviously a way for them to confiscate customers money if someone win big.

Slot machines allow you to change bet and how come that they then having a rule which opposite not allow you to do so? This rule is also not clear because it say "significant" and "etc".
Then GoWild can themself be the judge and decide when they want to use this rule to confiscate customers money and the customers don't know what rights they have.

All slots are also using a slot random generator so no one can predict the outcome if each slot.

It's also even more strange that they claim this rule on me because I played with more or less same amount on more than hundreds of slot games before I got my biggest win which was on SEK 250.000 ( USD 30.500 ).

Gowild confiscated all my deposits which where on a balance of total SEK 205.000 (USD25.000) and then also all my winnings which where on SEK 112.000 (USD 13.600) which give the total of SEK 317.000 (USD 38.600) as they confiscated.
I where totally broken by this, both finance wise as well as a person and I therefore are now on a 8 weeks rehabilitationcenter for playing addition named "Game Over" in Linköping/ Sweden.

I will also add to this that I never play with any bonus and did not do that here with GoWild, it was just pure deposit money as they took.

Kind regards

Jan Kristiansson

i feel awfull for this guy. if gowild are taking his money based of that term.. specialy if no bonus was used. even if a bonus was used it would still be harsh. unless max bet was broke.

 

[Casinomeister]

Another unfortunate fall from grace

Well, these guys have pretty much forced my hand. There is no way that an accredited casino can remove winnings from non-bonus play citing "irregular playing patterns". That is absolute rubbish. And the fact that the casino support is confirming that one can play in this manner proves that the management of this casino isn't what it used to be.

Furthermore, the other PAB that went pear-shaped (where the player was told he could bet 20% of his bonus amount, and confiscated his winnings after he did so) hammers home my thoughts on this. They should not be listed as an Accredited Casino.

The lack of discussion on their part really surprises me. I guess they have forgotten about their trials and tribulations they have had here since 2008. What this implies, at least to me, is that they find no value in being an accredited casino at Casinomeister. Their accounts manager even thought it was "not appropriate" to remove them from the Accredited section because their licensing jurisdiction ruled in their favor.

How could I not remove them? Their casino is violating our standards:

• Must not confiscate winnings for vague & unclear reasons, such as “irregular playing patterns” or “bonus abuse”, without specific T&C violations.
• Must not implement terms that can be construed as “unfair” towards the player.

https://www.casinomeister.com/becoming-accredited/

These are rogue terms - I am sure most everyone would agree with me - and not only players, but affiliates and other operators. Enforcing rogue predatory terms = rogue casino.

GoWild's review has been updated: GoWild Casino - Rogue Casino

 

[dunover]

This is a new low for even a crap casino like Go Wild - enforcing rules on how a player spends their OWN money not under bonus WR!!

They don't ever deserve another player signing up after this BS....

Untrustworthy, dishonest and just shite - you'd expect this from an A$$power site, but a Viper one??

 

[bowki]

This is honestly the worst story i ever read about a casino. Im shocked as i used to play there but not in a while and now i will never again.


They deserve to be in the SUPER ROGUE. Unbelievable

 

[Casinomeister]

...
Untrustworthy, dishonest and just shite - you'd expect this from an A$$power site, but a Viper one??

They are no longer a Microgaming Viper casino - they are multi-platform which makes it difficult for a software provider to get involved.

My guess is that these terms came into effect after the move.

Guilty by association: Wild Jackpots casino review

 

[lockinlove]

Just such gross behavior. I am actually disgusted.

I just went to chat and closed my account for good. I suggest everyone here do the same. This garbage cannot be allowed.

If they dont value accreditation, whatever. They are losing players from here and they seem to forget that there are tonnes of lurkers. I know of people who dont have accounts here and when they look for a casino that interests them, they use the search function to get feedback on said casino. This is not a small community and this will harm their business.

Thankfully, this thread exists

 

[bowki]

Im closing my account right now, as well. They asked for the reason and i told them i cant support a casino that does its business like that. I linked them to the review as well.

 

[maxd]

Not many casinos manage A-list to shit-list in one afternoon.

 

[ThePOGG]

These are rogue terms - I am sure most everyone would agree with me - and not only players, but affiliates and other operators. Enforcing rogue predatory terms = rogue casino.

We'll be following suit later today - Max briefed me on one of the ridiculous terms this group are applying a few weeks ago (rolling WR on busted bonuses over to subsequent deposits) and the other two cases this morning. To be frank either of these complaints can be considered appalling in their own right and I have serious questions regarding whether or not the terms being enforced in the most recent complaint are compliant with EU consumer law.

TP

 

[Nate]

Disgusting behavior from them. I never trusted them. IMPO they have always been shady. This proves it.

Nate

 

[Tirilej]

I spoke with the OP earlier today and he wanted to know what he could do to make them blacklisted. I guess that has already happened

He also wanted to know how he could move forward with this. He's in Sweden like me but I can not give any legal advice, so help is needed.

I guess his Pab is over so he's free to post himself now.

 

[lockinlove]

Im not sure how it all works and im sure others who are knowledgeable will chime in but he needs to take them to court. I dont see how a court wouldnt over turn gowilds thievery.

I would love to see them go down like that. They would most likely have to pay court costs too. Including lawyer fees and such...insanely bad PR. Everything they deserve for being dirtbags

 

[Casinomeister]

I spoke with the OP earlier today and he wanted to know what he could do to make them blacklisted. I guess that has already happened

He also wanted to know how he could move forward with this. He's in Sweden like me but I can not give any legal advice, so help is needed.

I guess his Pab is over so he's free to post himself now.

My advice to him would to remain cool, calm, and collected. Not to get anyone's hopes up, but to go ape-shit in the fora and social media wouldn't be a wise thing to do.

So far what I have seen from these aggrieved players is that they have been well behaved and patient.

 

[ReggieMac]

I am another whose business will not be going anywhere near this rogue outfit, I have found that bad news travels fast about operations that conduct themselves as poorly as this and I am sure it will bite them sooner or later!

 

[maxd]

I guess his Pab is over so he's free to post himself now.

Quite so, thanks for asking.

 

[dunover]

Not many casinos manage A-list to shit-list in one afternoon.

Yes, a feat only previously achieved by Gerald Ratner in the UK once.

 

[shapesy]

Surely this casino cannot get away with this, its theft and wish i had some advice to give but i dont sorry.

 

[slotplayer]

The irony is the casino is named GoWild.

 

[Jannelova]

Gowild - brutish terms

Thanks everyone for your comments regarding my case about GoWild confiscated my USD 36.000.
Theirs chatsupport are answering people that this term 6:2 are valid only when playing with bonus and that you are allowed to make bet's whatever you want if you put in pure cash as I did. Can they really get away by giving false information to clients and then take customers money, it can't be legal?
Are they blacklisted now or how do I do to achieve that result? It' amazing that they take this risk when they know they are wrong and even more strange that MGA whom shall help and protect customers don't do anything when I asked for theirs help.
Kind regards/ Jan Kristiansson

 

[Casinomeister]

Thanks everyone for your comments regarding my case about GoWild confiscated my USD 36.000.
Theirs chatsupport are answering people that this term 6:2 are valid only when playing with bonus and that you are allowed to make bet's whatever you want if you put in pure cash as I did. Can they really get away by giving false information to clients and then take customers money, it can't be legal?
Are they blacklisted now or how do I do to achieve that result? It' amazing that they take this risk when they know they are wrong and even more strange that MGA whom shall help and protect customers don't do anything when I asked for theirs help.
Kind regards/ Jan Kristiansson

They are now blacklisted here, and other websites will be doing the same I am sure.

 

[lockinlove]

Thanks everyone for your comments regarding my case about GoWild confiscated my USD 36.000.
Theirs chatsupport are answering people that this term 6:2 are valid only when playing with bonus and that you are allowed to make bet's whatever you want if you put in pure cash as I did. Can they really get away by giving false information to clients and then take customers money, it can't be legal?
Are they blacklisted now or how do I do to achieve that result? It' amazing that they take this risk when they know they are wrong and even more strange that MGA whom shall help and protect customers don't do anything when I asked for theirs help.
Kind regards/ Jan Kristiansson

Keep us updated if you proceed further. We would all like to see them pay for this.

 

[maxd]

Are they blacklisted now ...

As Bryan (aka Casinomeister) said, they are. See here: GoWild Casino - Rogue.

 

[ThePOGG]

Thanks everyone for your comments regarding my case about GoWild confiscated my USD 36.000.
Theirs chatsupport are answering people that this term 6:2 are valid only when playing with bonus and that you are allowed to make bet's whatever you want if you put in pure cash as I did. Can they really get away by giving false information to clients and then take customers money, it can't be legal?
Are they blacklisted now or how do I do to achieve that result? It' amazing that they take this risk when they know they are wrong and even more strange that MGA whom shall help and protect customers don't do anything when I asked for theirs help.
Kind regards/ Jan Kristiansson

Keep a cool head just now as Bryan so sagely advised. Imo this case is fairly clear cut. I would be very surprised if some of the involved parties don't change their position in the relatively near future once a closer look at some of the details of the case is taken. I don't think the conversation behind the scenes is entirely concluded even if GW have forced Bryan's hand regarding their status at CM. Take some deep breaths and as frustrating as this might be I would suggest sitting on your hands and not saying too much for the next week or two.

TP