Hi - I represent GoldenBoysBet, a licensed and regulated casino in the Isle of Man using the Microgaming Quickfire platform.
I would like to invite people that have had a problem with the site to contact us and allow us to sort them out. We have replied to ALL emails and have verified audit trails to that effect, as required under the terms of our license. Furthermore, we provide customer service from 08:00 to 21:00 GMT. This has recently been extended as we are a new operator and we will be providing live chat during that time for all players within the next week or so.
Any issues of connectivity and latency has been reported and will be duly investigated by the Microgaming helpdesk. Certainly the issues that have been reported have been investigated and we can confirm that there have been no issues from our Tier 1 hosting facility or our system, which logs all faults.
Furthermore, ALL players are required, under the terms of our license, to be verified in accordance with the highest standards of player protection - this includes age, name and address. Where our automated validation system provided cannot verify,
players will be asked to provide proof of ID and address using the standard recognised proof for Anti-Money Laundering. We were giving away free money so do you expect that to be given to fraudsters who try to open 3 or 4 accounts?! Alternatively,
would you rather us wait until we have winners wanting to withdraw and then ask them to prove their identity as required by law? I'm sure we would then be mentioned in this and other forums of doing anything to avoid paying out!! At least this way everyone knows where they stand.
Running a casino is not easy and takes time. We are new and we would ask that people work with us rather than gossip and rumour behind our backs. We won an award from the EGR for our financial games. This is an industry award to which we have no influence. We thought that we were lucky to win - but obviously rather than a badge of honour, many of you look at it as a mark of warning.
We ensure that every winner is paid promptly in lines with our regulatory requirement.
All of the above is verifiable from the Isle of Man Gambling Supervision Commission and the EGR bodies mentioned.
As a relatively new operator we try to give players what they want - so why not actually give us a chance and work with us. At least we're not hiding and going under some anon poster like others....
Thanks
Customer Service
GoldenBoys Bet