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Golden Palace - Halloween bonus (or NOT ??)

Discussion in 'Casino Complaints - Bonus Issues' started by poser, Oct 31, 2007.

    Oct 31, 2007
  1. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    Hi,

    I got a promo mail, offering 100% Halloween bonus to me.

    In the mail, it says the bonus is automatically credited.......

    This is my last mail:



    Well,

    now it's many hours ago I deposited into the casino, because YOU wrote me a mail, offering a 100% bonus.

    In the mail, it says its automatically (!!!!!!!!!!) credited.

    BEFORE, I deposited, I called you and asked, EXACTLY THIS. Yes, he stated, it is auto !!!

    After the deposit, I called again, and you said it will be there in 15 min.

    After 15 min I called again, NOW you said, I must forward the promo mail (??). Dont you know your own mails ???

    After I sent the mail, NO response came.

    I called AGAIN. Now, I got another email adress to sent the mail to.

    Hell, is it so hard to credit that 50 ?

    AND, do you think people LIKE this. We deposit because we WANT TO PLAY NOW !!!!!

    Not to CLAIM and wait and COMPLAIN and MAIL and CALL...




    Now, another 6 hours is gone, no bonus.


    THX


    I know, this is not a case of weeks, nor of days, but... I hate it !!

    BTW: As we know of TOO many cases, if you start playing before ALL is solved, they can NEARLY do anything afterward: call you an abuser and forfeit yout winnings, close account, or... just give you No bonus because of XXX. OR, you lose, then nothing of the above will happen I think.
     
  2. Oct 31, 2007
  3. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    Promotion is real!

    I had the same problems. I was one of the first persons to claim the promotion I think.
    Bonus was not credited and I wrote to CS and they replied fast. The said they were not aware of such a bonus...

    Later they wrote again that the promotion was real and my account was
    credited. It took about 1 hour before my account was credited, so it is not automatic.

    Standard BJ is allowed while all VP are not! Other (slightly better) BJ variants are not allowed, so be careful what you play! I find it weird BJ is allowed while VP is not. It is now the same terms in the sign-up bonus.
    But I guess I just have to wager 20K$ on BJ then... On 1035$ currently. (5$ bets)


    Golden Palace has always paid customers (slow payment up to 2 weeks though), but they do pay customers. However the management have a streaker fetish...
     
    1 person likes this.
  4. Oct 31, 2007
  5. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    :lolup::lolup::lolup::what:
     
  6. Oct 31, 2007
  7. dekale

    dekale Dormant account

    Occupation:
    Marketing Trainer
    Location:
    Belgium
    I've got an even worse experience.
    First, let me tell you that I got this mail, sent to my personal address.
    Deposited, no bonus, so contacted CS. Look what they gave me:

    This is totally ridiculous! They just lure you in, now I've deposited, I've no way back but to play (or cash out at once, but that's kind of silly)
    I think am going to make a big fuss about this if they do not rectify this mistake straight away.

    I've played their welcome bonus 1.5 years ago, and since then deposited 3 more times to just play (no bonuses on these deposits). Somehow I always managed to win, I guess they just don't like that.
     
  8. Oct 31, 2007
  9. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I have not played at GP for 2 years. So I believe they mailed this offer to a lot of people, maybe their whole customer base. And maybe they are now regretting it. So you just claimed it to late...Or maybe the mail was sent to the complete player base, while it was only intended for the cash cows.

    The bonus is very juicy since BJ is allowed and they probably got a surge of
    hungry bonus whores depositing.

    This is the best offer since the 1K$ free mansion bet. I regret I did not take
    advantage of it back them. This time I was one of the first depositors at least.

    Zoozie
     
  10. Oct 31, 2007
  11. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Not to derail, Inetbet has a halloween bonus... just click in the marquee for a redirct.

    Back to programming :D
     
  12. Nov 1, 2007
  13. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    This sucks !!!!!!!!!

    Well,

    Now, I get a mail, that I was NOT entitled to get the promo !!

    WHAT ???

    I got the mail. THEY are LIARS !!

    I DID speak with the telefon support BEFORE and asked exactly this !!!

    They told me, I just have to deposit, if I got the mail, I WILL get the bonus...

    DAMN casino, I wrote them a mail, they should FAST reverse my deposit back to C2P.

    They dont even have a C2P withdraw option !!!????

    Stupid people...
     
  14. Nov 1, 2007
  15. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I understand your frustration. I got the same e-mail. They promised of a bonus and when I made a deposit they chose not to give one.

    I think their act is unprofessional. They wont even process withdrawals back to many e-wallets, and they ask for a load of ID documents before handing out original deposit, and in the process they end up making ton of short-term (2 week) money.

    BOO Golden Palace. :mad:
     
  16. Nov 1, 2007
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Well, they have probably pissed off & lost a big chunk of the existing player base, and they have to survive the winter before the 2008 Olympics presents a marketing opportunity for replacement mugs:rolleyes:

    The mailer should have T & C, and if there was nothing about eligibilty criteria, they should honour the offer, otherwise how can players be expected to trust ANYTHING the casino offers them in the future.
    What is most damning of all, is that even when checking with support, they lie that you are eligible based on your account info, and then admit you are not once having deposited. This moves from botched marketing to rogue behaviour, and they seem to be making it hard for aggrieved players to even get back their deposit.
    Being Golden Palace, wouldn't Christmas have been a better time for this kind of stunt, then they could have REALLY pissed players off:rolleyes:
     
  18. Nov 1, 2007
  19. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    I can only say, if they will NOT reverse my deposit, they will lose min 10$ for every 1$ I deposited in reputation.

    Because I will not stop post this thing in every forum I find: Warning - Casino Palace.

    If only 10% of poss. new customers decide to NOT deposit with them, its worth it for me....

    If I had NOT contacted the TELEFON support before, it would be BAD enough.

    But so, THEY HAD MY ACCOUNT NUMBER WHEN THEY FORCED MY DEPOSIT WITH A LIE.....
     
  20. Nov 1, 2007
  21. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    SOLVED - THEY GIVE ME THE BONUS

    Hi,

    unbel., but after a new telefon session and when I said I will contact C2P to get my money back, the manager decided to credit the bonus...

    Before, they said the only option is a Barclays check to get my money back, but I said the last Barclays check was 42,50 (!) Euros fee at my bank. (No lie, its german banks dont trust them).

    I can't understand why they force me to do so much afforts to get my RIGHT.


    BTW: Can someone explain me this term from their T+Cs:

    "By claiming this promotion, all forms of Craps, Roulette, Baccarat , Casino War, all forms of Blackjack Switch, all forms of Blackjack Surrender, all forms of Pontoon and all forms of Video Poker or Sicbo can be played but will not count towards fulfilling your wagering requirement. Failure to comply will void any and all winnings, as well as play bonus credits, and may result in your account being locked at the sole discretion of the casino. "

    How can I fail to comply to this ? There is no forbidden game ??!!!!! It says : "They CAN be played".

    ??? Any exp. with this ? THX




    THX to you all for answers.

    poser
     
  22. Nov 1, 2007
  23. Rob

    Rob Dormant account

    Occupation:
    .
    Location:
    United Kingdom
    The words "but will not count towards fulfilling your wagering requirements" are pretty important there :p

    basically you can play them, but it wont help clear your bonus
     
  24. Nov 1, 2007
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I'd still stay away from those games. You never know....:eek:
     
  26. Nov 1, 2007
  27. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    I asked the supp. for those term and got a mail stating I could play theese games with no fear of losing my winnigs. I just do not understand, why there is this last sentence then in the terms.

    At another casino, they have exactly theese terms. Here the supp stated: ALL WINNINGS WILL be VOID, if I play theese games, so...careful always, be careful...

    BTW: My whole reading of T+Cs only began because a Playtech VOIDED all my winnings (of 130$) because of 4 (JUST 4) games of BJ Switch (I won 5$ in theese games).
     
  28. Nov 1, 2007
  29. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    In another thread it looks like a casino (don't recall which one) considered winnings from those games ineligable for clearing the wr:eek2: How ridiculous is that? I'd follow WinBigs advice and only play games that count toward fulfilling wr, just to be super prophylactic. But that's just me :)
     
  30. Nov 1, 2007
  31. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    Yes, this is a tricky term, as it can be seen so or so.

    I had seen other Playtechs, where the german version was like this and the english was quite clear: NOT to play the games or all is void.

    I mean, how can one fail to comply to something, wich has no dos or don'ts ?

    Its like: You MAY eat the apple. If you fail to comply to this, you are guilty !?


    If you think of why is such a term in there (many Playtechs have/had them),
    there are two reasons:

    1. good (?) one : To have at least the chance for the casino to call someone an abuser, if he really practice only on smallest house edge games with mini bets ( I wonder what Casino War does in the list, or Craps).

    2. really bad one: To have a clause, wich leads to missunderstandings and forces people to make mistakes in clearing WRs and then have a reason to deny winnings in case of a big win cash out.

    BTW: I got the bonus and managed to even win some more and even without ever touching Craps and its "friends"...lol
     
    1 person likes this.
  32. Nov 2, 2007
  33. sublime9

    sublime9 Dormant account

    Occupation:
    sales
    Location:
    California
    I cant believe anybody still plays there anymore.
    Bad customer service, slow payments, goofy software, spammy emails, always want 5 forms of Id to process even just the orginal deposit back. I did the new user couple years ago, have not played since!
     
    1 person likes this.
  34. Nov 2, 2007
  35. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    They're plastered all over the 'top ten best bonuses to exploit' lists, that's why:)
     
  36. Nov 2, 2007
  37. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I would seriously be careful with that bonus.

    For your reading pleasure, You must register/login in order to see the link..
     
    1 person likes this.
  38. Nov 2, 2007
  39. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    geeeez, and that was in 2000 and they haven't been able to be approved again? In some of my 'rogue affiliate' research I see Golden Casino (MG version of same company?) listed in a lot of top tens. (I forget the thread was GP, just assumed it was same operation, could be wrong here)
     

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