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Get Minted Casino, defective games inept and patronising support.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by peinchka, Jan 10, 2008.

    Jan 10, 2008
  1. peinchka

    peinchka Banned User - bogus account - violation of <a href

    Occupation:
    Student
    Location:
    uk
    Hello, I really need to vent about my experience with getminted casino. I hope the following rant will discourage others from playing here as they have malfuctioning games and no respect for their customers.

    This is not a bonus issue though I did deposit for one initially. Just before Chirstmas they emailed me about a bonus on Christmas Eve.

    I deposited for this bonus and encountered my first problem
    Bonus not Credited and I had to undergo a 10 minute phonecall to get the "automatic bonus".

    Now the fun began. I loaded up craps made a couple of wagers and then looked at the bonus page to make sure craps was clearing it. As I did this I noticed my account balance was now 200 less than it should have been, I assumed my wagers were just trapped in the casino game still.
    However as I placed a 2nd bet it became very apparent that the craps game was defective as the amount I won was actually removed from my balance instead of credited. The craps session left me out of pocked by roughly 450.

    Now I emailed support immediately note the Date Dec 24th.

    Reply within 2 hours

    I emailed again immeditaley to tell them that this was wrong. I had definately witnessed money being taken from my balance after the final wager. I also asked them to email me the game logs for the session

    Another response
    I was never emailed the game logs, and getminted had still not contacted me about the matter before Jan 3rd. At which point I contacted them again pointing out that their christmas staffing problems were no longer washing with me. 30 hours later I recieved a response saying

    Of course no response by their promised deadline so on Jan 8th I had to email them again.

    Finally on Jan 9th they refunded my losses

    Now I have a huge issue with this last email.

    1/ From the game logs (which I managed to retireve myself) I could clearly see that I was not paid out on any wins .. hardly esoteric.

    2/ At the point where they had identified something was wrong with the craps game they did nothing to take the game offline incase anyone else was affected.

    3/ The game is still online now, despite them stating its disabled

    4/ I had 450 taken out of my control for 3 weeks, I was told I was wrong when I was right. I have been lied to about games being taken offline. I have had to waste my time with 18 separate emails to support. I have been lied to about dates or resultion

    Getminted then chose to patronism me and claim that it is A GESTURE OF GOODWILL to refund me my money at this point. I can assure you that this is not viewed as goodwill on my part at all. Doing the bare minimum they had to and refund the money the defective game stole is not goodwill. I emailed to tell them this, and received a similarly patronising email in response. At this point I've given up all contact with them and would rather prefer to let everyone know how bad they can treat you.

    Well done if you've made it this far:)
     
  2. Jan 10, 2008
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The Get Minted rep was last logged in here a few weeks ago so it's probably worth sending them a heads-up on this thread. I'll do that for you now.
     
  4. Jan 10, 2008
  5. peinchka

    peinchka Banned User - bogus account - violation of <a href

    Occupation:
    Student
    Location:
    uk
    Thankyou, I'm new to the site so didn't know to message the rep.
     
  6. Jan 11, 2008
  7. sbpalsam

    sbpalsam Dormant account

    Occupation:
    Legal
    Location:
    UK
    Hi

    I had the same problem here. I was playing craps and like you said, the amount I was winning was actually being deducted from my balance. I didn't realise it at first and then I noticed my balance was lower than I thought it should be. I carried on playing and paid more attention this time, sure enough my balance decreased when it should have increased! By the time I stopped I was 250 out of pocket.

    I emailed them on Christmas Eve and got a very similar response to yours - they weren't aware of anything wrong with the game and they told me to refer to the game rules for further information!!

    I was away over Christmas so was unable to follow this up. There was no further response from Getminted on my return and had given up hope of seeing my 250 again but decided to give it one more go at emailing them. This time they responded with the exact same email that you got stating that they had found a bug in the game. They refunded my 250. However, like you, I got no apology from them and they made out that they were doing me a good turn by refunding my losses despite the fact it was a bug in their game that caused these losses!! :mad:

    I really doubt that they would have emailed me off their own back to admit fault with their game and refund my losses, had I not sent them another email.

    I'll be staying away from this lot in the future and I hope others will too.
     
  8. Jan 12, 2008
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Given that they left this defective (their admission) game live over the extended holiday, there could be MANY players who were victims of this bug. Further, it seems they are only responding when they receive a complaint, and many players have probably not noticed anything wrong.

    This is yet another example of "theft through technical failure", to join the English Harbour and Mansion Video Poker incidents. It is no less serious, and should not be excused lightly.

    There have also been a rash of complaints about other defects with Wagerworks software, and the software developers need to understand how SERIOUS the potential damage could be when these bugs are looked at together as representing botched, defective, and possibly "cheating" software. This Craps fault probably exists at other WW casinos, and will probably remain live till players notice, or a fix is issued by WW.
     
  10. Jan 16, 2008
  11. peinchka

    peinchka Banned User - bogus account - violation of <a href

    Occupation:
    Student
    Location:
    uk
    Any news on the rep?

    I got an email today from them again telling me I should be delighted that they refunded me for the session. From what the write I dont even think they fully comprehend the game Im compaining about as they're making out that my balance is now more than it should have been, when all they've done is refunded me.

    Would casinomeister be able to find out if they did take the defective game offline? I really dont think they did, and they'ld be happy to take money off anyone who plays there without noticing and complaining.

    Really lowlives this lot.
     
  12. Jan 16, 2008
  13. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    If the payouts are simply reversed, win=lose, lose=win... bet to lose!!! :D
     
  14. Jan 17, 2008
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I haven't heard anything.

    FWIW, I see they were on the forums a couple days ago so I'll try again.
     
  16. Jan 17, 2008
  17. peinchka

    peinchka Banned User - bogus account - violation of <a href

    Occupation:
    Student
    Location:
    uk
    Well good news, they've actually took the defective craps game offline today .. only 4 weeks after the heard it was dodgy!!

    They're now claiming my session bets without the defective software would have been down between 0 and 2 ( I worked it out as break even) and thus they claim that is the outrageous goodwill they've shown towards me. (Not that the intersest on 500 for 3 weeks in my savings account would have been significantly different!!)
     
  18. Jan 17, 2008
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hmm, yeah right :rolleyes:

    This forum member is connected to four other accounts that have been banned from here.

    peinchka is welcome to contact me at his/her convenience.
     
  20. Jan 17, 2008
  21. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Ouch! Well spotted!

    Regardless of this though -- is this not a potentially genuine issue?

    I knew there was a good reason to stick to slots :rolleyes:
     
  22. Jan 18, 2008
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Is it?

    If this poster has been outed for deception, could the issue itself be bogus, an attempt to get something out of GetMinted on the back of concern over other game display errors that have been reported.

    If this issue was real, surely the defective game would have been pulled straight away, or GetMinted would be facing charges of fraud for leaving the defective game live for 4 weeks while players were being fleeced by the bug.
     
  24. Jan 18, 2008
  25. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    ... hence the 'potentially' and the '?' ;)

    Seems strange for a casino to pay out if they're not at fault! Not strange in fact -- unheard of!!!

    Particularly a Wagerworks...

    Based on CM's findings though... the guy seems like a proper balloon, so who knows!
     

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