CM Announcement Genesis Global have UKGC License Suspended!

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
There was an article on another website that Genesis were running Play & Go's at 91% RTP.

If suspension means that a lot less people get ripped off, I'm struggling to see a downside to this.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
They assure us that it's 'temporary'. Put it this way, have you ever seen a group of remote gambling operators get suspended and subsequently reinstated?
Remember Maxent...temporary...then they decided to "quit the UK". We may see something similar here.
 

News Hound

Casinomeister News
Staff member
CAG
MM
Joined
Feb 15, 2019
They assure us that it's 'temporary'. Put it this way, have you ever seen a group of remote gambling operators get suspended and subsequently reinstated?
I fear my finger will be in the air waiting for an answer to that for a while......
 

Raman2202

Newbie member
Joined
Aug 7, 2020
Location
London
Genesis casino were run by scum bags who hid behind their team and management never communicated with players. I had to send off the same documents to genesis, casino planet, kassu, pelaa and sloty despite the verification team being exacty the same! They would wait 72 hours and say "just 1 more thing" wait another 72 then "1 more thing" I was already down around 2 grand overall including the withdrawals from them (i'd lost 7 and had 5 coming in altogether) and the whole thing took 28 days and the final withdrawal which was the biggest one they charged a 10% commision fee because they had to change the withdrawal method even though I requested it to my visa but they sent it to my paypal, despite me telling them it was deleted but they said they sent it as i had deposited more from there which meant the payment was blocked and they had to send to my visa.

True scumbag management, I felt bad for their VIP team who probably had to deal with people complaining all day while management sat on their asses all day.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Genesis casino were run by scum bags who hid behind their team and management never communicated with players. I had to send off the same documents to genesis, casino planet, kassu, pelaa and sloty despite the verification team being exacty the same! They would wait 72 hours and say "just 1 more thing" wait another 72 then "1 more thing" I was already down around 2 grand overall including the withdrawals from them (i'd lost 7 and had 5 coming in altogether) and the whole thing took 28 days and the final withdrawal which was the biggest one they charged a 10% commision fee because they had to change the withdrawal method even though I requested it to my visa but they sent it to my paypal, despite me telling them it was deleted but they said they sent it as i had deposited more from there which meant the payment was blocked and they had to send to my visa.

True scumbag management, I felt bad for their VIP team who probably had to deal with people complaining all day while management sat on their asses all day.
Sadly many popular folks promoted this utter shit shower...
 

Raman2202

Newbie member
Joined
Aug 7, 2020
Location
London
Sadly many popular folks promoted this utter shit shower...
They were absolute stains. Deposit as much as you want, you win anything you need to send about 20 documents to get any withdrawals back. My mate won 14000 from pelaa and asked to be timed out for 4 weeks so he couldnt touch his withdrawals, they waited 4 weeks his account hadnt been verified and he said he wanted it done again as he had a gambling problem and they said he had to wait till his withdrawal got processed. Sadly he didn;t save the conversation got greedy and his final withdrawal was 6 grand.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
They were absolute stains. Deposit as much as you want, you win anything you need to send about 20 documents to get any withdrawals back. My mate won 14000 from pelaa and asked to be timed out for 4 weeks so he couldnt touch his withdrawals, they waited 4 weeks his account hadnt been verified and he said he wanted it done again as he had a gambling problem and they said he had to wait till his withdrawal got processed. Sadly he didn;t save the conversation got greedy and his final withdrawal was 6 grand.
Could mention such folks whom promote such brands, but I’ll not as cooking some ‘chip’ s at the moment..
 

Raman2202

Newbie member
Joined
Aug 7, 2020
Location
London
Problem with them getting suspended is more stuff is coming out which may well result in them going bust. They were delaying payments for up to a month as they were under investigation for a while and there is a number of players from the UK still trying to get withdrawals. One poor fool is waiting for 22k!
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
I have very high tolerance for the usual bullshit that comes with online gambling. Lies, more lies, false advertising, hidden terms and the art of being just right on the line to being the worst humans possible. I deal with that pretty well and I never forget.

i never ever deposited in their casinos. Even before a deposit right after sign up, couple questions to chat support was way more than enough to realize these guys were dishonest, lied more than a crack addict and seemed to be very comfortable thinking gamblers where inhumane scumbags anyway.

sorry sir i cant verify Accounts before withdrawals...
Oh... for payments stalling for a month?
no sir for your own security
Not kidding. Since that moment, never did anything but unsuscribe from their scum spam emails about 400 times but you cant unsuscribe before withdrawals i think? Obviously dangerous.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Can't say I'm upset about this one bit. Haven't played at those casinos for a couple of years. Was paid out whenever I won but never fully trusted them.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
They're pending periods were so atrocious that, especially if you'd made a withdrawal from using a bonus, you just sat wondering if someone was going to try and diddle you.

Spinit was one of the worst casino's i've encountered - KYC approved, withdrawal declined stating KYC needed done, told them it was (hell, even sent the email confirming it), they replied we need it pay blah blah blah: a 200 quid withdrawal took 3 weeks given their customer support replied every 4 days.

Then it was 'withdrawal back to original method' But....VISA was? Not allowed. Then said deposit via another method and withdraw. Told them no. So yeah, what a great outfit.
 

Raman2202

Newbie member
Joined
Aug 7, 2020
Location
London
My emails get deleted after a year so trying to prove I owned a card from 2 years ago to get a withdrawal from pelaa was horrific as the only proof I had was that the long deleted email saying my card ending in those numbers had been cancelled. When I asked my bank for any letter of proof I owned that card they said they couldnt do that as it went against their privacy terms. I was then told i wouldnt get my winnings unless I provided proof i owned that card, luckily I found that I had my photos saved on an i cloud and there was a picture of the front of the card i had sent to another site.

They then refused it as they couldn't see the first 6 numbers and I had no picture of the back of the card. After a half hour phone call to malta and being on hold 4 times they eventually relented. All my experiences with genesis casino were...awful. And still I came back. Anytime I got a withdrawal from them it was like root canal surgery.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
So just as i finally hit a relatively big win i come across this. Yes they have low RTP but the few withdrawals i had were paid in 48 hours from different casino's within the group. Those were all few hundred bucks max withdrawal. I have a pending withdrawal of 2150 EUR now on a 46 EUR deposit on casinoplanet. Should i be worried? UKGC is not for me but genesis global losing their license from UKGC is a big deal.

I am reading more and more now online about them stalling for weeks or even months?? Surely even MGA doesn't accept this let alone UKGC?
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
So just as i finally hit a relatively big win i come across this. Yes they have low RTP but the few withdrawals i had were paid in 48 hours from different casino's within the group. Those were all few hundred bucks max withdrawal. I have a pending withdrawal of 2150 EUR now on a 46 EUR deposit on casinoplanet. Should i be worried? UKGC is not for me but genesis global losing their license from UKGC is a big deal.

I am reading more and more now online about them stalling for weeks or even months?? Surely even MGA doesn't accept this let alone UKGC?
Their uk licence is suspended . Most unlikely to get it back
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
So just as i finally hit a relatively big win i come across this. Yes they have low RTP but the few withdrawals i had were paid in 48 hours from different casino's within the group. Those were all few hundred bucks max withdrawal. I have a pending withdrawal of 2150 EUR now on a 46 EUR deposit on casinoplanet. Should i be worried? UKGC is not for me but genesis global losing their license from UKGC is a big deal.

I am reading more and more now online about them stalling for weeks or even months?? Surely even MGA doesn't accept this let alone UKGC?
You should get paid, the license suspension wasn't related to non payment or anything like that.
 

Moom

Newbie member
Joined
Aug 9, 2019
Location
UK
I won an IBAS dispute against these clowns and they never paid me the full amount. They owed me £230 but gave me £160. I contacted them but they ignored. I then contacted IBAS. They gave me some nonsense about how they would get back to me. That was in January this year lol. Never did get the rest of the money and doubt I ever will.

Seems casinos can ignore an IBAS ruling and IBAS do not really care.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top