Gemma VS Bet Spins

[Jono777]

Agreed ^^!! - And some very valid points raised.

When Phil and Mikko first started out and were VERY active in the forum, I saw this as a possibility to become loyal to a new casino, NOT to pester every 5 minutes for a 'comp' etc but more so I'd know my cash was in safe hands and if that day ever came that any problems arose that I was almost guaranteed, as long as I'd not stepped out of line that things would almost certainly be sorted quickly and amicably.

Now Phil has moved on, their forum activity (as previously mentioned and addressed) has dropped to virtually nothing and they've removed their daily deal (which used to be a £20 deposit not £50 to get the offer) I have not deposited for a long time there.

As a low roller as you mention, I HAVE to shop around for that days best offer, I rely on a bonus / FS etc to extend my play time as I can only ever deposit in £20's and we all know if you get a 'bad start' £20 can be gone in minutes.

I still have the best of respects for this casino but whereas a few months ago I personally was willing to give them my vote early for casino of the year at the CM awards, I am not so sure now....

 

[Casino2014man]

Same here..

When the daily deal was in place I deposited near daily, liked the presence on the forum and thought they were quite good.

Have not deposited there since it stopped..

 

[Wild Reels]

It's getting to be a bit like a broken record, if you are not happy with what is being offered by any casino then use a different one, it actually grieves me a bit that regardless of the casino in question they have pander to players persistently begging for comps (and i apologise if you dont like the word begging but from past history this is what its seems to be, lose money ask for comp - repeat until lost too much - start thread on forum), and then taking to the forum to twist the arm a bit further since anything negative posted here does have an impact on any casino.

we have already had 1 at energy casino, 1 betspin and now another betspin if my memory still works.

And in both cases they have actually comped you for your losses,

Rule 1 - Accept your losses.

I bit my tongue last time and didnt bother joining the thread, but this is verging on ridiculous now .

 

[dunover]

Is it me or there no loyalty on bet spins as a player lost this month 1,770 got back after chasing for my losses around £150 in goodwill bonus of course won nothing, No withdraws .I think it would be good for some sort of loyalty points scheme on there as well .There daily offers don't seem to happen on there any more either .There seem to have got rid of the free spins with a deposited daily offers .Makes me very disappointed with this brand at the moment

Of course, should you win and cash-out say 1k in the next session, don't forget to give 10% back to the casino as a tip for their loss.

 

[citizenx]

It's getting to be a bit like a broken record, if you are not happy with what is being offered by any casino then use a different one, it actually grieves me a bit that regardless of the casino in question they have pander to players persistently begging for comps (and i apologise if you dont like the word begging but from past history this is what its seems to be, lose money ask for comp - repeat until lost too much - start thread on forum), and then taking to the forum to twist the arm a bit further since anything negative posted here does have an impact on any casino.

we have already had 1 at energy casino, 1 betspin and now another betspin if my memory still works.

And in both cases they have actually comped you for your losses,

Rule 1 - Accept your losses.

I bit my tongue last time and didnt bother joining the thread, but this is verging on ridiculous now .

I must respectfully disagree for these reasons:

1). In this case, if the player has received little to no incentive or bonuses for some time then it is not unreasonable to ask the casino to consider offering something once in a while - this is a competitive market and players know that if they've had nothing beyond the play from their deposits then there is a part of the profit margin which is effectively earmarked for promotions that they have not received.

2). If a casino does offer comps then they expect to be asked about them. If they do not and are willing to stand behind their standard offering (for example VS and Slotty) then they have to be confident those offerings are competitive if they wish to retain a viable user base.

3). From a business perspective, it is almost always cheaper to retain an existing customer than to attract a new one. Player goodwill, whilst an intangible asset is still an asset. Repeat business, positive posting on sites such as this and amongst their friends and families is worth its weight in gold.

4). Ultimately, we have different expectations on what we receive for our money, it is not the place of one person to demand others accept the expectations of others.


So if you personally feel asking for comps is "begging" then that is entirely your prerogative. I respect that but disagree with with, I think using such terms is unnecessary and verges on insulting.

 

[citizenx]

Of course, should you win and cash-out say 1k in the next session, don't forget to give 10% back to the casino as a tip for their loss.

To be fair, thats what people ARE doing when they play out of loyalty to the casino alone.

 

[interlog]

The principle is really simple. If my loyalty is not appreciated, I vote with my wallet. Their loss.

 

[Adriana B]

I mean what do you expect from the casino? They gave her 150 euros in comp money. She is always bitching on here about how she has lost and deserves to be comped. Why is she still playing here? Maybe because they are the only casino that give in to her aggressiveness? Maybe because she has won more then lost? What she expecting all her losses back? C'mon -- get real. Play at places like Videoslots, Next Casino etc etc that do have a loyalty program.

Most of us here do not expect anything as that is the chance you take when you gamble. Grow up Gemma -- and once again -- give it up!

 

[The Blue Anchor]

sounds like (from bitter personal experience) that the OP needs to take a break.

 

[Gemma A]

You are not going to get very nice replies here after the last two threads you made about them

Also, £150 goodwill is a heck of a lot more than I have had from any of the sites I have been playing at lately, much much more!

Thats near 10%!!!

If you are not happy with them, try somewhere else, as you keep making threads about not liking them

For over £1,770 loss not and no winning anything shit to be honest i have a right to say my point of view thank you ;0 32 red gave me at leat 70 % off my loss that amount this casino rubbish. sent a email to betspins support 3 weeks ago and still no answer back great casino yes ok mate

 

[Casino2014man]

For over £1,770 loss not and no winning anything shit to be honest i have a right to say my point of view thank you ;0 32 red gave me at leat 70 % off my loss that amount this casino rubbish. sent a email to betspins support 3 weeks ago and still no answer back great casino yes ok mate

And I thought I gave one of the nicest replies

I am going to try and hold my tongue here...

Just going to point out - I did not say they were a 'great casino'.

If 32 red gave you 70% of your losses back, they must be insane.. They would go bankrupt if they did that to every player. Anyway, I will leave this one to the other members so I do not up my blood pressure

 

[brianmon]

Is this the point where everyone PM's Mark at 32Red, asking for 70% of their losses back???

 

[paul7388]

When will people get it that even if they lost a million gambling it makes no difference and doesn't automatically entitle them to any sort of free bonus.

Go to bookies and spend money on anything and you are not going to be given most of it back. Why should casinos keep giving people that lose free bonuses every time they ask. If they cant afford to lose the money don't gamble it.

And Gemma maybe just maybe if you weren't asking the casino constantly for free chips and pming the reps all the time etc. then they might be more likely to give you a bonus on losing deposits occasionally.

The fact is they have gave you free chips and instead of being grateful you come on here bitching and complaining about them. To the casino you must really be a PITA at times. Is this thread yet another attempt that the rep will contact you and give you more bonuses.

You have made several posts like this and if the idea is to try and screw the casino for as much as you can then its not what the forums meant for.

 

[dunover]

Did Mr. Creosote get a complimentary meal voucher (in the Meaning Of Life) after wasting all that food?

 

[Adriana B]

Ha ha Dunover. Love it!

 

[PaaskeDenmark]

When is the next Casinomeister awards? as I have found myself one new candidate for a certain prize I did have a clear winner for that but now I am not sure

 

[hedgehok]

For over £1,770 loss not and no winning anything shit to be honest i have a right to say my point of view thank you ;0 32 red gave me at leat 70 % off my loss that amount this casino rubbish. sent a email to betspins support 3 weeks ago and still no answer back great casino yes ok mate

There is a general forum rule:
1.17 - Exploiting Your Membership Do not threaten casino operations with blackmail. Mentioning that you are a member is fine, but don't try to instill fear in a casino operation by threatening to post bad reviews or roguing them. Leave the roguing to Casinomeister - it's tricky business and not for amateurs.


At best times (before my time sadly) this forum was really helpful in many threads (I still browse sometimes hours reading through them). And now? Public bonus-begging? Yikes! Please... no!

 

[demonj]

Just take the loss, wouldnt bitch abour their loyalty program. Its quite good actually, depends on how much you play. Maybe a break should do it for you, instead of posting complains like this. I love betspin myself and holding it to my top 3 casinos to play at, top support and fast withdrawals cant complain really^^ But beg for get my losses back na if im gonna get some $$$ let the casino have their part atleast.

 

[maxd]

@ Gemma A : in the past month you've posted no less than four threads bashing BetSpins. Please read the Posting Rules, items 1.11 and 1.17. The point is that at the very least you should confine such commentary against casino X to a single thread, and be aware that constantly banging on about how much you don't like this or that at the casino is bordering on a "personal agenda" against the casino.

I have combined your recent threads slagging BetSpins to a single thread, this one. Apologies to anyone inconvenienced by this.

 

[Jono777]

Must say, Love the change in thread title!!!

 

[snotter999]

What baffles me is why Gemma still plays at or has anything to do with Betspin!

Do not other casino's let you play Gemma?

 

[spintee]

Lol Jon, I thought the title had changed,

I am going to jump in here, I do love you Gemma but you have to know that you should not expect any think back from a casino, I have nothing against any person asking for a free chip, I personally do not do it but as you guys no I deposit small, The deposits soon add up trust me

Just because some sites give you you a bit back does not mean they all have to, Some sites can take a massive hit some weeks and they have alot of over heads, Betspin is not one of theses casino groups that use the same chat hosts same promo's etc and not give a dam about players, I agree that the there has not been much activity here but they really do not need to, I will bet if did get any trouble than it will be sorted,

There are different casino that cater for different needs, If its bonus you want back than head over to videoslots, I am sure sticking in as much as you say will get you a nice bonus at the end of the week, With 32red giving you 70% of losses back is unheard off, Just because you lost somebody else would of won so a 70% back is really good,

Yes you have made a few threads about not cash back, Its not up to me what people have a moan about and I certainly love to read people moan's, Than I know I am not the only one

But again this is not one of theses clip joints, people can only do as much as they can,

@dunover what was that video called?

 

[psychogene]

For over £1,770 loss not and no winning anything shit to be honest i have a right to say my point of view thank you ;0 32 red gave me at leat 70 % off my loss that amount this casino rubbish. sent a email to betspins support 3 weeks ago and still no answer back great casino yes ok mate

70% of your loss back? Surely that is a typo. I've never heard of any casino doing that people would just abuse it to drive the casino to death.

What you are asking for in freebies is like compensation for losing your deposits and no place is entitled to give you that unless they wanted to as a good gesture. Seems all these flaming directed at betspin will be in vain best to move on and find a place that will give you freebies every single time you bust out on your deposits - good luck finding that place.

 

[ProbabilityZero]

For over £1,770 loss not and no winning anything shit to be honest i have a right to say my point of view thank you ;0 32 red gave me at leat 70 % off my loss that amount this casino rubbish. sent a email to betspins support 3 weeks ago and still no answer back great casino yes ok mate

I fully understand how gutting it is to lose a large sum. Been there

I won't get involved in the debate on whether casino should compensate as both sides of argument have valid points.

Its the age old advice of self discipline that works best. I've finally learned to expect anything and everything with slot volatility and play high variance slots with a light touch now.

I try not to chase losses and call it a day when losses get bad. Sure playing on May get me some money back but the same odds will be there tomorrow next week or next month

 

[ProbabilityZero]

70% of your loss back? Surely that is a typo. I've never heard of any casino doing that people would just abuse it to drive the casino to death.

What you are asking for in freebies is like compensation for losing your deposits and no place is entitled to give you that unless they wanted to as a good gesture. Seems all these flaming directed at betspin will be in vain best to move on and find a place that will give you freebies every single time you bust out on your deposits - good luck finding that place.

I wonder if Gemma meant her RTP was 70% rather than a 70% compensation

 

[Mikko - Betspin]

Hi again Gemma A,

I think we have been very fair with you. I've been talking to you in PM almost _every day_ trying to help you out with your streak of bad luck. I don't want to go into details but both you and me know that overall you are very healthy winner at Betspin. You can bring the actual number up to these discussions if you want to.

I have to admit that I'm very disappointed the way you behave as you know how many PM we have changed and I've done my best to help you. As you want to make this public without giving other enough information about your total amount of winnings only bad mouthing us I think it would be fair if you would just keep what you have won before and stopped chasing your losses at Betspin.

Best regards,
mikko

Is it me or there no loyalty on bet spins as a player lost this month 1,770 got back after chasing for my losses around £150 in goodwill bonus of course won nothing, No withdraws .I think it would be good for some sort of loyalty points scheme on there as well .There daily offers don't seem to happen on there any more either .There seem to have got rid of the free spins with a deposited daily offers .Makes me very disappointed with this brand at the moment

 

[Mikko - Betspin]

The support does not need to really reply as we have been talking on CM on almost daily basis.

For over £1,770 loss not and no winning anything shit to be honest i have a right to say my point of view thank you ;0 32 red gave me at leat 70 % off my loss that amount this casino rubbish. sent a email to betspins support 3 weeks ago and still no answer back great casino yes ok mate

 

[Gemma A]

The support does not need to really reply as we have been talking on CM on almost daily basis.

Ok thanks well another 40 loss again today , Ok i shall not ask or post threads in the further

 

[Tirilej]

Ok thanks well another 40 loss again today , Ok i shall not ask or post threads in the further

The reps are not a part of this forum to be used either. Or misused is maybe a better name for what you seems do be doing.
Don't scare them away please.

 

[The Blue Anchor]

Well done to bet spins and Phil your hard work and the best casino paying off for you guys woo hoo well done :notworthy

and there are more like this.

So Betspin is a great casino unless you lose.

 

[Jono777]

Aren't ALL casinos great when you are winning and !*&$%!! when losing

 

[Mikko - Betspin]

This is true for so many things like your favorite team when they are playing so bad so you want to hate them.

Aren't ALL casinos great when you are winning and !*&$%!! when losing

 

[citizenx]

This is true for so many things like your favorite team when they are playing so bad so you want to hate them.

I've closed my account. I'm tired of loyalty with you feeling like a one way street.


For the record, I have sunk money into BS without complaint win or lose but it seems these days that there is no incentive to deposit and if I'm honest, I was supportive of your position up until this post.

Now I think you're displaying a bad attitude. On the slippery slope towards disrespecting customers.

Bad form Mikko.

Never thought I'd do it but there you are.

 

[ProbabilityZero]

This is true for so many things like your favorite team when they are playing so bad so you want to hate them.

This is a very true analogy

Earlier this year I lost £300 in a couple of hours on Immortal Romance at a highly reputable casino at minimum bet with an RTP at zero balance of between 20 to 30%.

I vowed not to play there again but never complained or asked for compensation as I knew it was the nature of the beast.

I am back at this casino having a great time.

The key Gemma really is self control.

When on a bad run quit for a few days and only gamble what you are comfortable losing. Easier said than done I know but without that self discipline all gamblers descend a slippery slope.

 

[spintee]

Aren't ALL casinos great when you are winning and !*&$%!! when losing

There the next best thing since sliced bread when your up, Or dog shit if your losing,

I have had my fair share of moans but if any body looks back its due to ridiculous hidden bonus terms,

I've closed my account. I'm tired of loyalty with you feeling like a one way street.


For the record, I have sunk money into BS without complaint win or lose but it seems these days that there is no incentive to deposit and if I'm honest, I was supportive of your position up until this post.

Now I think you're displaying a bad attitude. On the slippery slope towards disrespecting customers.

Bad form Mikko.

Never thought I'd do it but there you are.

I thought you was better than that mate, There is many of site that cater for all sorts, Bonus, Free spins, cash back, If you deposit money than that should be it win or lose, Alot of reps bend over backwards for us players and all they get is shit in return, Look how many reps have cut out the form due to this, And people have a moan when they are not about,
Mikko's pointed out that they have had PM and I bet he has sorted what ever he can out, I am always on the players side side there is taking the piss than going over board

 

[citizenx]

There the next best thing since sliced bread when your up, Or dog shit if your losing,

I have had my fair share of moans but if any body looks back its due to ridiculous hidden bonus terms,



I thought you was better than that mate, There is many of site that cater for all sorts, Bonus, Free spins, cash back, If you deposit money than that should be it win or lose, Alot of reps bend over backwards for us players and all they get is shit in return, Look how many reps have cut out the form due to this, And people have a moan when they are not about,
Mikko's pointed out that they have had PM and I bet he has sorted what ever he can out, I am always on the players side side there is taking the piss than going over board

My view is based on my experience with them of late. I've been a huge supporter but over the last couple of months things have changed.

They have no real offers and in spite of that I've carried on playing. Had no real wins which is the nature of the beast but asked for a comp and got some curt reply which has became the norm.

I don't expect one every time I ask but considering the lack of offers, ongoing commitment to the casino I just think that if my custom is no longer valued then I'll play where it is.

I think the attitude displayed in here has descended below the level I would expect of a rep. Truth is, some people see it one way and that's fine but to effectively insult others who see it differently is not on.

What gets me most though is that next casino, which I play a fraction of the amount I spend on Betspin bend over backwards to offer something but Betspin have changed.

I can't help but wonder what is going on behind the scenes.

Maybe things will pick up. If so, great but as it stands, its gone from a 10 to 4 in my view. Plenty of those around and I tend not to want to waste my money on them.

 

[Tirilej]

My view is based on my experience with them of late. I've been a huge supporter but over the last couple of months things have changed.

They have no real offers and in spite of that I've carried on playing. Had no real wins which is the nature of the beast but asked for a comp and got some curt reply which has became the norm.

I don't expect one every time I ask but considering the lack of offers, ongoing commitment to the casino I just think that if my custom is no longer valued then I'll play where it is.

I think the attitude displayed in here has descended below the level I would expect of a rep. Truth is, some people see it one way and that's fine but to effectively insult others who see it differently is not on.

What gets me most though is that next casino, which I play a fraction of the amount I spend on Betspin bend over backwards to offer something but Betspin have changed.

I can't help but wonder what is going on behind the scenes.

Maybe things will pick up. If so, great but as it stands, its gone from a 10 to 4 in my view. Plenty of those around and I tend not to want to waste my money on them.

Are you saying that his one line sentence joke was so bad that you suddenly don't respect him, and then it's a really bad casino
Or did I misunderstand?

 

[hedgehok]

I've closed my account. I'm tired of loyalty with you feeling like a one way street.


For the record, I have sunk money into BS without complaint win or lose but it seems these days that there is no incentive to deposit and if I'm honest, I was supportive of your position up until this post.

Now I think you're displaying a bad attitude. On the slippery slope towards disrespecting customers.

Bad form Mikko.

Never thought I'd do it but there you are.

Excuse me, but with this kind of post you discourage reps to join discussion and that's the last I want to happen here.

You feel offended by Mikko's analogy?

 

[citizenx]

Excuse me, but with this kind of post you discourage reps to join discussion and that's the last I want to happen here.

You feel offended by Mikko's analogy?

In isolation, I wouldn't. Combined with the curt attitude from support and the fact that they offer depositing players nothing anymore then yeah, I do.

I feel like I was really supportive of Betspin both on here and with plenty of deposits and now they're changing in tone.

Frankly, I feel let down because I really believed in them and thought they were much better than this.

 

[citizenx]

Are you saying that his one line sentence joke was so bad that you suddenly don't respect him, and then it's a really bad casino
Or did I misunderstand?

I think if you considered it in isolation then it would seem like an overreaction but its more than that. See my other post.

 

[Tirilej]

I think if you considered it in isolation then it would seem like an overreaction but its more than that. See my other post.

But you also know that to get any kind of good response or a possible change then accusing them in the way you do now won't help much.
You could have just left the casino saying, sorry you're not living up to what I expect from a casino.

I guess you already have discussed this with the reps, or they couldn't know you felt like this.

 

[citizenx]

But you also know that to get any kind of good response or a possible change then accusing them in the way you do now won't help much.
You could have just left the casino saying, sorry you're not living up to what I expect from a casino.

I guess you already have discussed this with the reps, or they couldn't know you felt like this.

Any customer centric businesses should know that the change over the last few months has been hugely detrimental to its customers and renders them, in my view, entirely dependent on the loyalty they've built up.

Its a two way street and when its not reciprocated then the other party is going to walk away.

I don't really see why I should have to explain this in some back channel. These guys are switched on enough to know this without being told.

As I've said before, I'll back any company who shows good faith and consideration to the hilt but I will not avoid being critical if I feel its justified.

I've been one of the biggest supporters of Betspin to date and the reason I'm so narked is that they've let themselves down recently.


That I was perfectly polite with support and there was no attempt to understand what they could do to retain me is frankly disgusting. A real "thanks for nothing" moment.

 

[spintee]

My view is based on my experience with them of late. I've been a huge supporter but over the last couple of months things have changed.

They have no real offers and in spite of that I've carried on playing. Had no real wins which is the nature of the beast but asked for a comp and got some curt reply which has became the norm.

I don't expect one every time I ask but considering the lack of offers, ongoing commitment to the casino I just think that if my custom is no longer valued then I'll play where it is.

I think the attitude displayed in here has descended below the level I would expect of a rep. Truth is, some people see it one way and that's fine but to effectively insult others who see it differently is not on.

What gets me most though is that next casino, which I play a fraction of the amount I spend on Betspin bend over backwards to offer something but Betspin have changed.

I can't help but wonder what is going on behind the scenes.

Maybe things will pick up. If so, great but as it stands, its gone from a 10 to 4 in my view. Plenty of those around and I tend not to want to waste my money on them.

Go with your instinct, I did and not deposit since they change they daily offers to 0, (take nothing away from the reps as Phill was top man and looks like Mikkio is following him) Many casino have changed hands, Especially after the UK rges came into effect, I am not talking about the spinpalce and the connected sites, I am talking about the small sites, I have done some majour research and you will be surprised what crops up

 

[ProbabilityZero]

Yup at the end of the day you pay your money and take your choice

As Jon said it's Human nature that when doing badly at a casino we think less of them.

If we had big wins we wouldn't care what bonuses had been offered etc

At the end of the day we should praise those who innovate and give good value. Vote with our pockets fit those who play fair, are accredited but don't offer much. We should really only attack the true rogues and not confuse luck with poor outfits

 

[citizenx]

Go with your instinct, I did and not deposit since they change they daily offers to 0, (take nothing away from the reps as Phill was top man and looks like Mikkio is following him) Many casino have changed hands, Especially after the UK rges came into effect, I am not talking about the spinpalce and the connected sites, I am talking about the small sites, I have done some majour research and you will be surprised what crops up

Phil was great and I do wonder about why he might have left particularly as it coincided with the daily deals going. My feeling for the last few months has been that things have changed for the worst and call it confirmation bias if you like but it is my feeling that the customer isn't as central to BS as they once were.

I also have my gut instinct about why but I'm not gonna get into that kind of speculation at the moment.

I just feel very disappointed and think the best way to voice that is to walk away.

 

[Adriana B]

Phil was great and I do wonder about why he might have left particularly as it coincided with the daily deals going. My feeling for the last few months has been that things have changed for the worst and call it confirmation bias if you like but it is my feeling that the customer isn't as central to BS as they once were.

I also have my gut instinct about why but I'm not gonna get into that kind of speculation at the moment.

I just feel very disappointed and think the best way to voice that is to walk away.

You are completely missing the point. In Gemma's case she has been harrassing the Rep on a daily basis. I was hoping that he would address. I figured she must be up on the casino to keep playing there. If she is up, what is she bitching about? Also, he comped her more then any other casino would. I have closed my account at Betspin as well but mostly because I didn't like the game offerings. I lost as well, but did I ask for comps? No, they are not obligated under any circumstances and to attack a casino like this is not right. If you don't like it, move on to the next casino!

 

[spintee]

Phil was great and I do wonder about why he might have left particularly as it coincided with the daily deals going. My feeling for the last few months has been that things have changed for the worst and call it confirmation bias if you like but it is my feeling that the customer isn't as central to BS as they once were.

I also have my gut instinct about why but I'm not gonna get into that kind of speculation at the moment.

I just feel very disappointed and think the best way to voice that is to walk away.

I agree, and from what I pulled up about certain sites its enough to make any have double thoughts,

I said about 2 years ago that most of the sites the profit ends up in a few pockets, and I am not talking about small change here, I have proof that some dodgy sites are connected to the best, Like I have said I only deposit small so any bonus is good for me, For people that deposit big an get nothing back is not good, Have they got the right to moan about it? YES they do as it lets us other players no, But as long as they tell the truth, I not even made a deposit today and already £25 in profit, from 5 free spins I won 50p and change machines, best thing its wager free,

Like I said go with what you feel is right, I not deposit as soon as that daily deal changed, not that they was the best deal any way, All sites are changing offers for the worst, they will soon come to find out when peeps stop deposit,
I wish yo some good spins

 

[spintee]

Repeat Post

 

[Gemma A]

You are completely missing the point. In Gemma's case she has been harrassing the Rep on a daily basis. I was hoping that he would address. I figured she must be up on the casino to keep playing there. If she is up, what is she bitching about? Also, he comped her more then any other casino would. I have closed my account at Betspin as well but mostly because I didn't like the game offerings. I lost as well, but did I ask for comps? No, they are not obligated under any circumstances and to attack a casino like this is not right. If you don't like it, move on to the next casino!

Ok thanks

 

[Gemma A]

Phil was great and I do wonder about why he might have left particularly as it coincided with the daily deals going. My feeling for the last few months has been that things have changed for the worst and call it confirmation bias if you like but it is my feeling that the customer isn't as central to BS as they once were.

I also have my gut instinct about why but I'm not gonna get into that kind of speculation at the moment.

I just feel very disappointed and think the best way to voice that is to walk away.

You put it better then me i agree with you .Maybe should have put it across like you :notworthy:notworthy:notworthy i think i will walk thanks citizen. Phil was a amazing support and a good manger i agree with you .