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Gemma VS Bet Spins

Discussion in 'Online Casinos' started by Gemma A, Aug 18, 2015.

Thread Status:
Not open for further replies.
    Aug 18, 2015
  1. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Is it me or does betspins live chat seem to get things wrong at time

    Yesterday I asked for my cash back from Sunday as I deposited £24 pounds told I was not on the list and I would not get it .Then I got a email saying I had cash back wanting as below

    Gemma VS Bet Spins: gemdavdavdav44.PNG,Aug 18, 2015

    They added after I asked and emailed the screen shoot .Even though I was told I was not on the list

    Also I asked today about any daily rewards today in chat

    I was told they not doing any more daily rewards .Even though I deposited yesterday and there was a daily rewards offer up

    Gemma VS Bet Spins: Capture.PNG,Aug 18, 2015

    I'm confused:confused: thought they do daily rewards ever day ? seems live chat is confused as well and needs improvement
     

    Attached Files:

    2 people like this.
  2. Aug 18, 2015
  3. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Yeah I noticed that too today.

    I'm assuming that it is temporary as they run their current week long promo.

    Would be surprised if it was permanent and not communicated by email or at least in the forums.

    Time will tell.

    I had an issue last week which showed two different daily deals over the course of the day - free spins. First play 100 spins on twin spin for 15 the next day. When I logged in at lunchtime I checked again (has changed on me in the past). This time of was JATB.

    Made my spins on JATB, no free spins.

    Reported to support this weekend who said it was twin spin.

    Advised of the history which Phil helped with in the past and was told it was under investigation. Haven't heard anything back.
     
    1 person likes this.
  4. Aug 18, 2015
  5. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Yes thanks that's not good not hearing anything back .I notice to that the daily offers in the past use to be deposited £20 get some free spins which was a a good offer .Now the last month I have noticed deposited at least 50 pounds or play at least 100 rounds before they offer free spins .
     
  6. Aug 18, 2015
  7. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK

    I'd noticed that and that the daily deals were sometimes extending over a full weekend. Assumed that was down to the summer hols/staffing levels.

    Maybe they are simply redesigning their offering - which is perfectly reasonable. If that is the case though I think there needs to be clear comms because a lot of us will be asking about any changes!

    That said, it may well just be a week long promo and duff into from CS.
     
    1 person likes this.
  8. Aug 18, 2015
  9. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Yes agree with you . Thanks for the replies :thumbsup::thumbsup:
     
  10. Aug 18, 2015
  11. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    I just went and asked live chat as well it appears the daily rewards offers have finished for good :(
     
    2 people like this.
  12. Aug 18, 2015
  13. Betspin-Magnus

    Betspin-Magnus Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi Gemma A and citizenx.

    Hope I can shed some light on your questions. :)

    1. Yes, we do redesigning offers and promotions, and other changes will happen in the future. It would be quite boring, I think, if it was the same always. Its understandable if not all promotions always catches the attention of everyone but we do our best.

    2. Gemma A, Daily Rewards was still an option the day you received an email regarding Cash Back, assuming the email was from Monday (The new promotion and Daily offer (Live Black Jack) was available), I am however sorry you did not receive the cash back when you logged in though, list was for some reason not uploaded properly and for this I apologies. If I am not mistaking our support credited the cash back to you.

    3. citizenx, the free spins I'll send you a private message about.

    Kind regards
    Magnus - Betspin
     
    3 people like this.
  14. Aug 18, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I see no daily reward either, & Yes they have been pretty pants recently including lasting for days on end like the 10% cash back,

    I did mention the other day in a thread another casino as better promo recently and someone said but bet spin has promo daily? Yes but what I was getting at is that they was not very good offers,

    Lets hope they come up with something exiting as it is a good site
     
    1 person likes this.
  16. Aug 18, 2015
  17. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    I have also had chat tell me different to what the banner offers, couple that with never ever ever winning and no sympathy from chat and its led me to shy away from here. Its a shame as the layout and game selection is perfectly acceptable :(
     
    1 person likes this.
  18. Aug 18, 2015
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Betspin have received lots and lots of very positive feedback, which I have read and contributed to over the months on CM.

    It has also been well deserved for a casino which 'blitzed' the BBF, thumbs up in every direction.

    Reading this feedback (in the past) has made me want to use this casino to replace one of my 'old fave's' as I am no longer having any luck there, however I have not yet done so due to deposit method restrictions which I believe Betspin maybe 'working on'

    With the upcoming closure of Ukash vouchers and the expansion of paysafe card, who knows I maybe in luck.

    However Betspin (and you know I have never posted a negative regarding your site, despite the rarity of my deposits) please do not become one of these sites that becomes 'Low Roller unfriendly' Remember the smallest fish are sweeter!

    £20 deposits for say 50FS@0.20p/50% matches etc will keep your low rollers coming back for more, requesting £50 deposits is for those who can afford to lose more yes, but there are a lot less of them lol!

    For some of us £50 maybe close to a whole weeks gaming allowance!
     
  20. Aug 18, 2015
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Botched communications and misleading website offers due to the site not keeping pace with internal changes is going to give customers a bad impression, one that could have them looking to play elsewhere, and the competitors will take ruthless advantage by trying to convert any inquisitive players into switching over to their casino long term. These players may no longer be around to notice when a new promotion gets going, even if it's better.
     
    1 person likes this.
  22. Aug 18, 2015
  23. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK

    Perhaps that is true in some cases. My view is that Betspin have been a superb casino since I signed up and are one of the very few I consider myself happy to lose money to. That said, I tend to win quite well from them but that isn't the point.

    Their customer focused approach in my view is second to none. I consider this a minor blip in an otherwise unblemished first few months.
     
    2 people like this.
  24. Aug 18, 2015
  25. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Thank you .. I had to email my cash back email to you, for you to add it and I was told I would not get it in chat when I asked . I see it was the mistake on your part and thank you for added it . It was Sunday the cash back offer not Monday .
     
    Last edited: Aug 18, 2015
  26. Aug 18, 2015
  27. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    My opinion......Betspin tried the route of 32Red based on the plethora of feedback received during the BBF, but, IMO could not keep up with 32Red probably due to the lower volume of depositing players coming through. Having very limited deposit options probably led directly to the disappearance of the daily promo. You really need a lot of deposits to make a daily dish work the way 32 Red does.

    I really hope that they add Ukash (now Paysafe) as well as a few other methods to increase the pool of daily depositing players. This should impact the regularity and size of future promotions available to the players.

    Everything else about this casino kicks some serious @$$, but the promos have been lacking. 10% cashback was the best I noticed the last week or so that they had a daily.
     
    2 people like this.
  28. Aug 18, 2015
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Regardless of casino for some reason I cannot seem to shake, I always look at cash back based promotions as if the casino is preemptively telling me I will lose.

    Again low rollers can never really benefit from these sort of promotions, what is the use of £2 cash back following a £20 failed deposit??

    In 12 years of more or less daily play I always shop around for the best offer of the day across the numerous casinos I am a member of.

    %age matches and DECENT (IE: not Starburst or Gonzo's quest) free spin offers will win way above any others. I'd also rather play without a bonus than take a cash back or 'Slots Race' based promo, yes weird I Know!

    I also strongly agree with the above and it is a very good point regarding limited deposit methods = smaller pool of depositing players, which as a LR with a small gaming budget I rely on to extend play time etc if session starts badly!

    Phil did explain to me via PM a while ago that it does cost the casinos to employ more deposit methods (and quite a bit!) but I do feel that the 'pro's' strongly out weigh the 'cons' on this one!
     
    Last edited: Aug 18, 2015
    2 people like this.
  30. Aug 21, 2015
  31. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK

    I look at cashback like that too!! Videoslots not so much as its a tiny fraction of what you play and its running all the time but if i see a promo saying "20% back off all your losses" I instantly feel like I am in the future and Iv lost already lol
     
    1 person likes this.
  32. Aug 21, 2015
  33. amourgirl

    amourgirl Not so Senior Senior Member! mm2

    Occupation:
    Virtual PA
    Location:
    London UK
    That's weird. Redbet have cancelled their Daily 5 spins promo, and Unibet have scrapped their Funday Sunday 50 spins on Gonzo Promo.

    Change is not good :mad::mad::mad:


    [SUP]I guess as no casino is in a generous bonus dishing out mood (except a kind squeeze from betsafe & V&J :notworthy) that the slots must be RedHot and spilling out lots of of lovely cash ...
    Yes yes yes I have succumbed to the tin foil hat! :eek:[/SUP]
     
  34. Aug 26, 2015
  35. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Bet spin to busy to answer are emails live chat

    I got this on live chat today

    Gemma VS Bet Spins: Capture.PNG,Aug 26, 2015


    Nice to know we don't get a reply :confused:
     
    1 person likes this.
  36. Aug 26, 2015
  37. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    1. They had couple of reps here, no?
    2. What the problem if casino rep is really busy?
     
  38. Aug 26, 2015
  39. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    And when did you ask the rep for a freebie? :cool:
     
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